Velera

Lead a team providing payments research and client sentiment insights to support Growth, Product, and Marketing teams, managing RFPs and analyst relationships. | Bachelor's degree with 12+ years in card industry, 10+ years in banking/fintech, and 10+ years management experience with strong leadership skills. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The VP, Insights will create, manage and motivate a team of highly skilled individuals responsible to provide expertise and support to the Growth, Product and Marketing teams, as well as the Executive Leadership Team in areas of payments research, client sentiment and engagement research and enhancement planning, RFP and due diligence development, industry analyst engagement, and ongoing industry/market and competitive analysis. The incumbent will have customer visibility up to and including CEO-level and will regularly interact at a strategic level with the Growth teams and their leadership, our external business partners and Service divisions. Day in the Life: Conducts, directs and supports pertinent research, and receives data from external and internal sources, including, but not limited to, market trends, industry developments, competitor trends, brand sentiment, primary research, consumer research (Eye on Payments), etc.; guides the analysis and interpretation of data into meaningful and usable action items. Orchestrates the strategy and development for the monthly Payments Index, including analysis, content focus, report development and value creation; produces quarterly versions to support regional, bank and partner needs for similar content. Leads and manages the entire organizational client feedback process, including the annual sentiment study, transactional surveys to assess client engagement at various points in the relationship and other client feedback demands as needed, including for the product and consulting teams. Leverages the client feedback process, especially the annual sentiment study, to identify strategic areas for business process improvement, and partners with business unit leaders to develop action steps to drive these enhancements. Maintains direct and ongoing client visibility towards meeting and exceeding Velera goals with respect to overall satisfaction, NPS, sales and service goals, etc. Provides ownership and oversight to the RFP process (including development of ongoing RFP strategy, creation of RFP and due diligence responses and assistance in delivering RFP responses) and assistance in Velera contractual logistics (including contract renewal support and assistance). Oversees and expands relationships with technology-oriented payments and financial technology analysts to leverage new insights to support the Product and Growth organizations. This includes providing account-facing staff with pertinent market reports, along with presenting content in client business reviews. Manage and disseminate timely intelligence primarily, but not limited to quarterly earmings calls related to key competitors and partners. As a Corporate Risk Champion, manages quarterly updates and provides commentary on various internal and market-facing Key Risk Indicators (KRIs), from a Marketing lens. Provides necessary support to other Velera business areas, with respect to market research and other industry insights demands. Perform other duties as assigned. Qualifications: Bachelor’s Degree in related field or equivalent combination of education and experience required. Master’s degree preferred. Twelve (12) years card industry-related experience required. Ten (10) years in banking, credit union or financial technology industry required. Ten (10) years management experience required, with proven track record of exemplary leadership behavior and results. Experience with sales automation software preferred. Ability to communicate effectively in both verbal and written formats with individuals or groups and give presentations up to Senior Executive level utilizing various audio/visual support aids Demonstrated ability to visualize the big picture, and to motivate work teams to establish goals and objectives and achieve superior results Possesses strong leadership and problem-solving skills and the ability to negotiate with and influence others across all organizational levels Ability to influence senior level executives to make appropriate business decisions Ability to manage multiple projects, work in fast-paced environment and meet deadlines Demonstrated excellent reasoning and analytical skills, with ability to develop detailed presentations Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, financial institutions and vendors Advanced proficiency in Microsoft Office suite Ability to travel as needed, less than 25% About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $134,500.00 - $174,900.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Implement marketing analytics strategies and manage reporting platforms to provide data-driven insights for demand generation and content strategy. | Bachelor's degree in Marketing or related field, 5+ years marketing analytics experience, proficiency in data visualization tools and marketing platforms, SQL knowledge a plus. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Marketing Performance Analyst will assist with the implementation of the analytics strategy impacting all marketing functional areas. This role will be responsible for managing analytics and reporting platforms, performing quantitative and qualitative data analysis to develop key insights and recommendations to support demand generation, messaging and content strategy across the buyers' journey. The Performance Analyst will leverage trends, research, best practices, first- and third-party data to conceptualize, validate and test new ideas for continuous improvement, work with key stakeholders to define and monitor key performance indicators and partner across the organization to deliver on Velera business objectives. The ideal candidate is a detail-oriented, curious and forward thinking team player with the ability to turn raw data into insightful stories. Day In The Life: Apply expertise in quantitative analysis, and the presentation of data to see beyond the numbers, and incorporate qualitative data to deliver data-driven insights Track, digest and formulate recommendations for the different KPIs defined in collaboration with the leadership team Work with internal stakeholders to establish KPIs and related metrics for strategies, new content, launches and enhancements Collaborate with cross functional teams to identify new opportunities to serve business needs through analysis and reporting. Support business initiatives by identifying key trends that can drive growth for the business. Analyze metrics and user behavior to define trends and opportunity for improvement. Analyze performance metrics and use insights to optimize campaigns and drive growth against our corporate goals. Leverage data to grow the business and deliver personalized marketing initiatives for different audiences. Develop frameworks to support campaign tagging across marketing channels as well as conversion optimization strategies for web channels and campaign landing pages Manage analytics platforms and partner with Web, CRM, Events, Communications and Sales teams to configure, test and integrate tools that optimize the user experience and collect data to inform marketing strategies Formulate hypotheses that can be tested, measured, and reported on to key audiences Help deepen understanding of client engagement across all digital channels throughout the buying journey by developing methods for tracking and analyzing user behavior and conversion data Maintain and track KPI performance and ensure that data and reports are updated and shared as appropriate. Create and maintain dashboards and reports for internal stakeholders that track and interpret key metrics Produce and present executive reports that provide recommendations to drive high-level decision-making. Develop and automate regular reports for internal stakeholders and leadership on a routine basis Develop automated reporting that supports transparency and democratization of data and respond to adhoc requests for analytics data and reports Use analytics data from disparate sources to evaluate the effectiveness of demand generation initiatives and provide recommendations for improvements in content marketing, user experience and conversions Participate in data initiatives to better understand our audience, content and product offerings across all platforms and digital marketing channels Perform all other duties as assigned. Qualifications: Bachelor’s degree (B.A. or B.S.) in Marketing, or related field preferred. Minimum five years of experience with marketing analytics including web, social media, and campaign performance; marketing communications or a closely related field. Experience with data visualization tools such as Looker Studio, Klipfolio, Tableau or PowerBI. Knowledge in utilizing marketing specific tools such as Google Analytics, Salesforce, Pardot, Sprout, Terminus, Sprout Social, ScreamingFrog or similar to support reporting and analysis is preferred Strong knowledge of SQL for data extraction and manipulation is a plus. About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Lead project implementation lifecycle for credit implementations, coordinating teams and clients to deliver fintech solutions. | Bachelor's degree and 7+ years project management experience, with preference for PMP and financial services background. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Senior Client Delivery Project Manager establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects. Incumbent will assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies. Day in the Life: Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams. . Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule. Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule. Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met. Maintains project documentation; ensures project documents are complete, current, and appropriately stored. Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks. Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects. Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live. Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escalate them to upper management if necessary. Leads lesson learned exercises and participates in root cause analysis discussions. Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure. Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met. Facilitate project meetings including project kick off and specification meetings. Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met. Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping. Serve as mentor for other Operational Services staff related to project management methodologies and best practices. Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects. Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks. Perform other duties as assigned Qualifications: Bachelor’s degree in related field and/or equivalent combination experience and education is required. PMP certification preferred 7 years of project management experience required 5 years in a client facing role required 5 years in the financial services industry with card processing and payment solutions preferred Large-scale conversion project leadership and card processing experience preferred. Client facing project leadership and card processing experience preferred. About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $84,900.00 - $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. Your voice. Our velocity. Shaping a new era together. At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence. Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams. Remote by Design Our remote-first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work. Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading-edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.

Lead design, development, and maintenance of secure, scalable full-stack .Net applications with engineering leadership and mentorship. | Bachelor's degree and 10+ years professional software development experience with expert proficiency in C#, Azure, SQL, and computer engineering fundamentals. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity This position is an expert .Net full-stack software engineer who excels in designing, developing, testing, maintaining, and supporting secure, scalable, and robust applications. The incumbent will possess a deep understanding of technical issues, adept troubleshooting skills, and the ability to propose and implement enhancements. This role entails leading and collaborating on the development of enterprise solutions. The incumbent for this position will have a distinguished track record and experience, demonstrating expertise and mastery. The incumbent will exhibit a broad perspective and ability to design, build, and lead delivery of effective solutions, capable of working independently with minimal supervision. Day in the Life Work in a fast-paced agile/scrum environment in which the role would: Develop basic to highly advanced code and designs to maintain new and existing technology systems following company standards. Accountable to develop and deliver technical documentation. Undergo peer code and design reviews to ensure stable and high-quality production-ready code. Build and maintain applications that meet or exceed industry regulatory requirements. Foster and maintain high collaboration with team members, other technical colleagues, and business partners from across the organization. Ensure compliance with established SDLC frameworks, including requirements gathering, analysis, design, development, testing, release management, and deployment. Ensure compliance with all the audit and security requirements of the company. Exercise discretion and good judgment in making decisions. Review code for complex maintainability, coding standards and security issues. Effectively collaborate with architects to develop and review intended solutions. Lead a team with meeting project commitments, such as project goals, objectives, and corresponding delivery dates. Leading and authoring of technical specifications and detailed designs. Active involvement and engineering leadership in multiple complex projects. Engages in driving organization technical strategy and innovation efforts. Provide engineering leadership and mentorship to all level of engineering staff. Lead large-scale software projects from start to finish and engage in driving technical strategy and innovation efforts. Conceptualize, plan, design, and build software to solve complex problems. Participate and follow established agile standards (including attending all Agile events) to create a collaborative and efficient development environment and meet project goals and delivery dates. Foster innovation to improve on existing challenges and to realize new opportunities. Ability to travel as needed to perform position responsibilities. Availability to be on-call as needed. Perform other duties as assigned. Qualifications: Bachelor's degree in Computer Science, Management Information Systems, related technology field, or equivalent combination of education and experience. Ten years professional work experience in software development required (C# preferred) Three years of experience performing as a subject matter expert. Years of experience may be offset by having proficiency in one or more highly specialized technologies or skills. Expert-level proficiency of computer engineering fundamentals in object-oriented design, data structures, and algorithms. Ability to modify existing code and write highly advanced scripts according to standards and best practices. Advanced experience in coding in a cloud environment, Azure highly preferred. Expert-level full-stack engineer with knowledge in two or more modern programming languages. Thorough understanding of databases, including creation of basic to highly advanced database SQL statements. Expert-level technical skills and knowledge in API, front-end, back-end, and data development and architecture #LI-LM1 About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $110,100.00 - $143,100.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. Your voice. Our velocity. Shaping a new era together. At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence. Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams. Remote by Design Our remote-first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work. Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading-edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.

Provide first-level technical support to employees and clients via phone, chat, and ServiceNow to resolve hardware and software incidents. | Requires high school diploma or equivalent with 1-2 years IT support experience preferred and HDI certification within one year of hire. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. SHIFT: Sun, Mon, Tues, Wed – (7 am - 6 pm CST/8 am - 7 pm EST) The Opportunity The IT Support Analyst I is responsible for providing first-level support through multiple channels from employees and clients and handling the resulting incidents or service requests, using the incident management and request fulfillment processes. The IT Support Analyst I assist with technical support questions regarding issue status, password resets, software issues, system and network status, change inquiries, and general questions via telephone, chat, and ServiceNow. Analysts follow knowledgebase articles and solve technical problems on computer hardware equipment, software, computer devices, components, network devices, and network connectivity. This includes Microsoft Windows Operating System, MAC OS, desktops, laptops, printers, servers, MS Office products, MS Exchange, and various vendor-provided software platforms. Several tools are utilized to meet these tasks such as inbound and outbound phone calls, remote access to client PCs, 3rd party admin applications and email. Analysts work closely with leadership to continuously improve customer support and satisfaction. Additional responsibilities include participation in data recovery operations and continuous improvement efforts. Day in the Life Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest potential improvements to procedures. Qualifications Minimum High school diploma or equivalent combination of education and experience in Information Technology, Computer Science, or related field. Industry specific certification HDI, MCP, Network+ and A+ certification preferred. HDI certification required within 1 year of hire. 1 – 2 years of providing IT technical support via phone, chat and/or email preferred. About Velera At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera. Pay Equity $19.18 - $23.99 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. Your voice. Our velocity. Shaping a new era together. At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence. Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams. Remote by Design Our remote-first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work. Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading-edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.

The Dispute Client Conversion Specialist will lead Dispute Only Conversion/Deconversion Projects, ensuring tasks are completed accurately and timely. They will manage client onboarding/offboarding and consult clients on best practices for their products and services. | Candidates must have a high school diploma and a minimum of 3 years of relevant dispute operations experience. Client-facing project leadership and card processing experience are preferred, along with strong communication and organizational skills. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Dispute Client Conversion Specialist will provide leadership for Dispute Only Conversion/Deconversion Projects. The Project Lead is the primary interface between the Client and all Cross Functional Impacted Departments to ensure that all tasks within scope for any Dispute Only Conversion/Deconversion are requested and completed in an accurate and timely fashion. Actively participates in the Dispute Processing system and case onboarding/offboarding tasks for all converting/de-converting Clients, as well as name change, add/change BIN, mergers and other projects as assigned. Day in the Life Work with Clients to coordinate Chargeback Conversion/Deconversion project work to ensure that Velera meets client expectations. Manages and inspects platform/system related phases of the Chargeback tasks for client conversions and implementations to meet and exceed client expectations. Take appropriate actions on those clients Onboarding/Offboarding from Velera. Consults the client on best practice options to meet the needs for their products and services. Provides the highest level of internal and external customer service. Communicates with clients and Velera staff in a professional manner. Manages the CUNA Mutual Claims Automation Service including activation/deactivation requests, maintain department records for active clients. Create/update department policies and procedures as needed. Creates and maintains necessary project documentation to ensure Dispute Resolution Center standards, quality standards and deadlines are met. Continually seeks and implements improvements for work processes. Acts as a resource to both internal/external clients and effectively communicates to ensure expectations are met. Recommends and implements new processes and changes that ensure the overall solution meets business needs and enhances the team’s performance. Maintains accountability for the accomplishment of team and organizational goals. Perform all other duties as assigned. Qualifications High School Diploma. Minimum 3 years relevant Dispute operations experience required. Client facing project leadership and card processing experience preferred. Working knowledge Microsoft Office applications such as Microsoft Outlook, Word, Excel, and PowerPoint. Working knowledge of debit and credit card processing and Dispute Operations. Proven facilitation and organizational skills; ability to track and control activities in a fast-paced environment while managing multiple projects. Ability to communicate effectively in both verbal and written formats and give presentations. Ability to exercise discretion and good judgment in making decisions, while knowing when to escalate high risk and/or priority issues. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $60,500.00 - $77,100.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

The Accounts Payable Specialist will review and enter vendor invoices, ensuring timely payments in compliance with corporate policy. They will also assist with month-end close activities related to accounts payable and provide support for various accounting tasks. | Candidates must have a minimum of two years of accounts payable experience and proficiency in accounting software, preferably Oracle. Strong communication, organization, and customer service skills are essential. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Accounts Payable Specialist will review and enter vendor invoices, perform basic trending analyses, interact with various departments and management, and ensure payments are made timely and in compliance with corporate policy. The AP Specialist will also provide support during month-end close as it pertains to AP trend review, invoice pulls, expense accruals, prepaid support, and all other items requested by the accounting team. Day in the Life Processes and audits invoices for payment, including approvals and coding to the appropriate cost center and general ledger account in accordance with the company policies and procedures. Responsible for processing payments weekly, as well as submitting remittances to vendors. Responsible for saving all invoices and related support electronically in compliance with record retention policies. Keeps track of credits owed to the company and ensures all credits are properly applied to vendor payments. Resolve invoice discrepancies and issues promptly. Reconciles payable reports each month to confirm that all amounts paid were accurate. Responsible for submitting new vendor/supplier packet to leadership for Oracle setup, including, but not limited to: contract summary, W9 form, ACH form, approval from VMO and/or Procurement, etc. Assists in preparation of annual 1099 forms. Responds to all inquiries in a timely, professional, and efficient manner. Assists with canceled payments, voided checks, and stop payments along with any required research. Assists with providing support for year-end audit. Assists with obtaining information for necessary accruals related to operational expenses in which an invoice has not yet been received. Assists with operational reporting metrics for A/P and vendor spend. Ability to work, adapt and be productive in a flexible environment . Assists in the monthly review of the AP trend analysis report for month-end close. Responsible for mailing checks in a timely manner. All other duties as assigned. Qualifications Completion of high school or equivalent. Minimum of two years accounts payable experience. Accounting software, preferably Oracle, OnBase, and Great Plains. Concur, Navan or other expense reporting applications. Microsoft Office (Excel, Word, Outlook). Provides excellent customer service and maintains a positive attitude. Ability to initiate and maintain strong interdepartmental relationships. Excellent verbal and written communication. Excellent organization skills. Detail and solution oriented. Ability to meet deadlines and be accountable. Self-starter, results driven and dependable. Proficient in Excel. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $19.18 to $23.99 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

Provide HR consultation and support to business leaders, lead HR initiatives, coach managers and employees, and improve HR processes to align with organizational goals. | Eight years of HR experience with talent acquisition, compensation, employee relations, or HR systems expertise, preferably with SPHR/PHR certification and experience in a matrix environment. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: We are seeking an experienced Associate Human Resources Business Partner (HRBP) who will provide a wide array of professional Human Resources services and support, consulting with line leaders on a variety of HR questions. Partner with HRBPs to deliver a variety of enterprise talent and business initiatives. Support Business Leaders and employees through change management. Also, champion efforts within HR to create or enhance processes and procedures to facilitate effective HR service delivery. Day in the Life: • Consult with Leaders from across the business units, guiding HR policies, work relationships, and morale, potential training needs, and a wide variety of HR related questions; provide warm transfers where necessary to HRBPs and HR Centers of Excellence (COEs). • Partner with HRBPs to deliver HR projects, programs, and initiatives; consult with HRBP on reports and related materials to ensure presentations/facilitations are successful (e.g., succession, workforce planning, career path documentation and communication, performance calibrations, etc.). • Research external talent market trends and research a variety of other key HR topics; report findings to HR leadership team and HRBPs; Prepare related reports and communications to HR staff and line leaders regarding HR topics. • Champion creation or improvement of cross-functional HR processes and procedures, where processes include multiple COEs and HRBP ownership, produce workflows detailing hand-offs to ensure optimal efficiency and effectiveness. • Provide training to leaders assigned to HR business relations activities and initiatives. Provide HR Policy guidance and interpretation. • Support HR COE teams as needed for projects and initiatives that require additional resources; assist HR leaders with the implementation of various HR related projects and programs, as assigned. • Support leaders in determining the alignment and organizational structure of teams to best serve the strategic needs of the business. • Initiate regularly scheduled 1-1 and/or team meetings with Business Leaders to enhance and ensure alignment between the Talent team and the business needs. • Connects with our Centers of Expertise to develop and/or deliver strategic HR initiatives that • include organizational planning, talent management, employee relations, organizational design, compensation, employee experience, training and performance management to provide creative strategies and solutions for the business. • Leads and serves as advisor and coach on initiatives to successfully use HR processes and resources to achieve high performance, exceed strategic objectives, and adapt to and manage organizational and business changes. • Coach managers and employees at all levels on a variety of topics, including leadership skills, performance management, conflict resolution, and communications. • Perform all other duties as assigned. Qualifications: • Eight (8) years of Human Resources experience required, with prior experience with analysis and consultation in talent acquisition, compensation, employee relations, or HR systems required. • Relevant industry experience preferred. • Experience working in a matrix environment is strongly preferred. • SPHR or PHR certification (or SHRM equivalent) preferred. • Six Sigma certifications (Green or Black belt) preferred. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $84,900.00 to $108,200.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! • Competitive wages • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program • Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Lead business analysis activities including requirements gathering, backlog prioritization, stakeholder facilitation, data analysis, and mentoring team members. | Requires 10+ years business analysis experience, financial industry knowledge, advanced SQL skills, API expertise, Agile certifications preferred, and strong communication skills. | Description: • Utilize consultative abilities to make recommendations and work as a liaison between technology and business stakeholders • Create, refine, and maintain User Stories/Requirements for a project • Map the user stories to features and lead story estimations • Maintain and refine a prioritized backlog in partnership with the Product Owner • Advise team members on Agile best practices and tools • Encourage cross-functional team collaboration and create an environment for open communication • Facilitate high-level meetings and workshops with stakeholders and executives • Analyze emerging technologies including API and data technologies • Develop and deliver clear communications for different audiences • Strategically lead research and analysis to identify trends that aid decision making • Ensure compliance with audit requirements • Collect, compile, and analyze data from various sources • Create complex SQL queries and help map data elements • Develop expertise in systems’ gap and impact analysis • Provide mentoring and training to junior team members Requirements: • Bachelor’s Degree or equivalent combination of education and experience required • Additional certifications in Agile, Scrum, or DevOps strongly preferred • 10+ years of business analysis experience required • Experience in the financial and card payment industry required • 5+ years’ writing complex SQL queries • 5+ years’ experience in modeling / mapping business processes • Extensive background with API technologies is required • Experience planning and facilitating UAT for projects and enhancements (nice to have) • Knowledge of financial domain a big plus • Experience with Azure Development Ops (ADO) or JIRA is a plus • Excellent communication and interpersonal skills with the ability to facilitate meetings, conduct presentations utilizing various audio/visual aids, negotiate and build consensus with limited supervision • Practical knowledge of debit/credit card processing, financial systems, mobile solutions, high-availability systems, and data safe-keeping practices • Excellent understanding of the Agile/Lean methodologies. • The ability to perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams Benefits: • Medical with telemedicine • Dental and Vision • Basic and Optional Life Insurance • Paid Time Off (PTO) • Maternity, Parental, Family Care • Community Volunteer Time Off • 12 Paid Holidays • Company Paid Disability Insurance • 401k (with employer match) • Health Savings Accounts (HSA) with company provided contributions • Flexible Spending Accounts (FSA) • Supplemental Insurance • Mental Health and Well-being: Employee Assistance Program (EAP) • Tuition Reimbursement • Wellness program

The Senior Platform Operations Analyst manages and supports the implementation of payment processing projects through technical tasks and quality checks. They lead client consultations on business and technical requirements and coordinate all phases of operational implementation. | A Bachelor’s Degree in Business, Systems, or a related field is required, along with six years of experience in the payment processing industry. Candidates should have a thorough understanding of payment card products and processes, with three years of experience in business or system analysis. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Senior Platform Operations Analyst manages and supports the successful implementation of various payment processing projects/change events through the execution of various technical tasks and quality checks. Incumbent will enter information into multiple vendor processing platform applications and internal Velera applications. Provide dual control quality assurance validations. Incumbent will lead client consultation on business and technical requirements, and incorporate these requirements into detailed change requests. Incumbent will also assume a leadership role for specified projects, and coordinate all phases of operational implementation of project deliverables. Day in the Life Coordinate with the client on business and technical requirements related to change requests and projects; define specifications and plan tasks for executing on requests in a timely and accurate manner. Analyze change requests, factoring current parameters to ensure results meet requested objectives; Set and manage client and internal expectations with regard to system functionality, compliance, and timeframes; keep clients apprised of significant operational system changes or issues; Assess change requests related to requirements to assess overall impact, including documentation and approval. Ensure quality change management; Monitor, control, update, and coordinate changes to existing change requests while summarizing and communicating status, producing effective reports, as appropriate; Analyze and interpret reports and queries as part of meeting business objectives. Identify and report outstanding issues to stakeholders; assist with issue resolution. Provide technical support to financial institutions during the design, development, and implementation phases of the project/change request. Provide post-implementation support, onsite if applicable, for projects and/or change events. Establish and maintain positive, professional relationships with internal and external clients. Identify and implement improvements to defined processes within the department. Maintain general knowledge of Velera solutions offerings and service applications, including key functions and associated reports; understand which applications/solutions will best support change requests. Maintain a general understanding of CARD Act, Regulation Z, and other key regulations. Maintain knowledge of the multiple processing platforms system functionality and how it is used to support business requirements for the project/change request Serve as a subject matter expert on assigned topics related to different aspects of multiple processing platforms and supporting regulations and processes. Serve as a mentor to team members. Perform other duties as assigned. Qualifications Bachelor’s Degree in Business, Systems, or related field, or equivalent combination of education and experience required. Six (6) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services, and processes required. Three (3) years of related experience in business or system analysis required. Training in Six Sigma Methodology and project management certification preferred. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $67,700.00 to $86,300.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

Lead product line growth and profitability through strategic planning, market analysis, budgeting, marketing collaboration, and stakeholder engagement within the financial services sector. | Bachelor's degree or equivalent, 7+ years in product management or related roles including 2+ years in product management, experience with budgeting, forecasting, and financial/credit union industry knowledge. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity This position is a strategic product line owner in the company and is responsible for overall growth and profitability of assigned product lines (examples: credit, debit, fraud, digital). The position will design the product vision, cultivate and execute strategies, conduct technical analysis and execution, monitor product compliance and mandates, create business plans and deliver sales support to drive profitability and penetration results. The incumbent will develop and manage budget for each assigned product and any associated marketing campaigns. In addition, this position will gather and prioritize product, market drivers, industry trends, customer requirements, and launch new business and technical solutions to help deliver winning payment solutions to the industry. Day in the Life Create, manage, and implement an annual strategic plan, marketing plan and budget and administer all plans to ensure alignment with company objectives. Responsible for forecasting line revenue and profitability by gathering and analyzing internal capabilities and capacity, market demand, and external competitive information. Manage and direct development of all product commercialization duties, inclusive of sales strategies focusing on solution differentiation, pricing comparisons, advertising methodology, marketing approach, competitive comparisons, and cost/benefit analysis for solution participants. Partner with Marketing Services to create and prepare advertising and promotional materials for products and solutions for member credit unions and consumers. Partner with member credit unions and advisory group credit unions for select market evaluation, research, surveys, focus groups, and pilot testing. Be an expert on market trends effecting solution offerings to maximize market opportunities and minimize the negative effects of competitive activity. Create and publish or present thought leadership regarding trends and usage of assigned product lines. Ensure effective communication of pertinent information to internal staff and external member-owners relating to new solution initiatives and existing solution enhancements. Lead and participate in meetings to support the executive committees throughout developmental stages to track and communicate progress; participate in various Velera, Vendor, Partners, financial institution executives or other advisory groups or committees. Maintain current knowledge of the latest industry trends and integrate them into product line where appropriate; consult credit unions on best practices relating to product. Communicate and routinely update solution performance information to senior leadership. Represent and support Velera personnel at sales meetings, vendor and partner meetings, trade shows, financial institution site visits and association functions. Direct the development of product documentation, procedures, training and marketing materials. Conduct technical analysis, determine technical product direction and direct development Perform other duties as assigned. Qualifications: Bachelor’s degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required. Combined seven (7) years of experience in product management, agile project management, product marketing, technical product implementations, and/or business systems analysis supporting technical products required, with a minimum of two (2) years in product management required. Experience with product budgeting and forecasting required. Experience with the financial, credit union industry and core or account processing required. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $95,800.00 to $124,500.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. PSCU/Co-op Solutions is Now Velera. Learn More. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

Design and implement enterprise data quality strategies and monitoring systems to ensure data integrity and support regulatory compliance. | 7+ years in data architecture/engineering, experience with data quality tools, knowledge of data governance frameworks, cloud and big data technologies, and regulatory compliance expertise. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity This position ensures the integrity, accuracy, and reliability of enterprise data assets by designing and implementing scalable data quality frameworks, monitoring systems, and remediation processes. This role supports business decision-making and regulatory compliance functions by proactively identifying data issues, collaborating across data domains, and driving continuous improvement in data quality standards and practices. The ideal candidate will bring an intermediate to advanced development level skillset, with the ability to navigate complex technologies, systems, data structures, standards, and best practices. They will demonstrate strong troubleshooting capabilities, a deep understanding of technical challenges, and the ability to implement effective enhancements. Operating from an enterprise-wide perspective, the Data Quality Engineer will deliver impactful data quality solutions independently and with minimal supervision. Day in the Life Lead the development and execution of enterprise data quality strategies, including profiling, rule creation, and issue resolution. Document and maintain metadata, lineage, and business rules to support transparency and governance. Foster and maintain high collaboration with team members, data owners, data stewards, architects, engineers, and business stakeholders to define quality standards and metrics. Evaluate architecture and solution design artifacts to ensure appropriate data quality considerations. Provide conceptual and task-based training on data quality for other data practitioners and business stakeholders. Participate in communities of practice, committees and working groups to champion the enterprise data quality program and promote data quality best practices. Drive and meet commitments on project goals, objectives, and corresponding delivery dates. Monitor data quality dashboards and proactively identify anomalies, inconsistencies, and gaps. Ensure compliance with internal audit, security, and regulatory requirements related to data quality. Foster innovation to resolve existing challenges and to realize new opportunities. Provide internal and external thought leadership on data quality and related topics. Perform other duties as assigned. Qualifications Bachelor's degree in computer science, management information systems, related technology field, or equivalent combination of education and experience. Advanced degrees or certifications preferred. Seven plus (7+) years of professional work experience in data architecture, data engineering, data management, or data quality program development required. Two plus (2+) years of experience with data quality toolsets (Informatica, Talend, Soda, BigEye) and the configuration and administration of such solutions to streamline and automate data quality functions. Knowledge of and prior experience with data governance frameworks such as DAMA, DCAM, CDMC or DGPO. Course work and certification in DCAM and/or CDMC preferred. Knowledge of and prior experience with industry standard reference architectures such as TOGAF, BIAN or NIST. Course work and certification in BIAN preferred Years of experience may be offset by having proficiency in one or more highly specialized technologies or skills. Expert knowledge of data catalogs, metadata management and data lineage. Advanced understanding of data engineering concepts and practices with experience in Databricks, Python, SQL and other technologies for data validation and automation. Advanced technical skills and knowledge in data warehousing, databases, ETL/ELT, business intelligence and data governance. Comfortable with cloud environments (Azure preferred) and big data technologies. Ability to lead root cause analysis and implement remediation plans Knowledge of regulatory requirements impacting data (e.g., SOX, GLBA, GDPR, CCPA, HIPAA, BCBS 239). Ability to manage multiple, concurrent efforts in a demanding environment and meet deadlines consistently. Excellent analytical and organizational skills and the ability to facilitate meetings, negotiate, influence, and build consensus. Effective communication, interpersonal, and collaboration skills and the ability to liaise and work effectively with both business and technical teams. Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $95,800.00 to $124,500.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. PSCU/Co-op Solutions is Now Velera. Learn More. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.

The Business Development Analyst will support strategic teams by creating insights from data through dashboards, reports, and visualizations. This role involves partnering closely with the business to solve complex problems and drive portfolio growth initiatives. | Candidates should have a Bachelor's degree in a relevant field and experience working with business data and reporting initiatives. Proficiency in MS Excel and familiarity with data technologies and analytical tools are also required. | Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Business Development Analyst will support strategic teams to create insights from our data through development of dashboards, reports, visualizations, algorithms and tools to solve complex business problems for our portfolio growth organization. The successful candidate will be closely partnering with the business. This individual will need to be detailed focus with the ability to detect patterns and possible solutions for simple and complex datasets. Day in the Life Work with strategic team to identify, define and translate business needs into analytical solutions Design, develop, deploy and maintain reports and dashboards for business and client-use Perform analysis of findings to report on engagement, portfolio and industry trends Display proficiency with managing data from multiple data sources Desire to understand new or complex datasets and data structures Display creativity to ideate analytical solutions that support portfolio growth initiatives from robust data environment Ability to solicit business stakeholders’ objectives, key metrics, and performance measures to create business requirement documents and/or support review of business requirements to formulate technical requirements for development. Ability to review complex data sets for accuracy and dictate necessary modifications, when necessary, for quality assurance. Determine and understand the required data sources for a given analysis. Desire to learn and share knowledge and skills with team(s) to grow total impact to the organization Curiosity and passion about data, visualization and solving problems Creativity to determine the best solution for a real-world problem with quantitative data Experience with reporting, descriptive statistics, probability, and cleaning big datasets Ability to explain complicated or technical information in a simple way to non-technical audiences Willingness to question the validity, accuracy of data and assumptions Financial industry knowledge Desire to pursue business analytics and report development Qualifications: Bachelor’s degree in data analytics, math, statistics, computer science, information systems or equivalent technical field Experience working with business to support data and/or reporting initiatives Proficiency in MS Excel including experience creating pivot tables and formulas. Working knowledge of reporting and dashboards in Salesforce would be a plus Experience with data technologies, process, data mapping tools with integrated business models Experience in Financial Services industry Ability to communicate effectively and persuasively in verbal, written and presentation formats in dealing with a broad range of constituencies, including senior management, professional staff, industry leaders, clients, and prospects Knowledge of analytical tools and real-time dashboards Knowledge of marketing automation tools such as Salesforce Knowledge of workflow tools Model high standards of confidentiality, discretion, ethics, independent judgment, and insightful decision making in dealing with all levels of internal personnel, clients, potential business partners and vendors Demonstrated ability to visualize the big picture and direct efficient deployment of resources About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $60,500.00 to $77,100.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance. PSCU/Co-op Solutions is Now Velera. Learn More. An Inclusive Atmosphere Where Possibilities are Delivered “Our Momentum. Your Moment.” At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll find it’s your time to join our exceptional culture and shine. If you want to help shape an industry, challenge yourself and invest in your future, you’ve come to the right place. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart and discover the very best version of your professional and personal self. Your Voice Matters and Your Contributions are Rewarded You’ll be glad to know that you don’t have to wait your turn for the best opportunities to present themselves at Velera. Our atmosphere is designed for those who have a curious mindset and aren’t afraid to challenge the status quo. We invite you to bring your voice to our diverse team and take advantage of the wide variety of resources available to you. Powered by supportive leadership and innovative technology, we have exceptional learning, training and leadership development programs, as well as online courses to help you claim the brighter, more meaningful future you’ve always imagined. We Help Credit Unions Deliver Possibilities Velera has a proud history as an empowering resource for credit unions and their members, enabling them to optimize operations and realize sustained success. How have we done that? It starts by investing heavily in leading-edge technological innovations. It continues by building a track record of quality service and having the courage to lead. Now, as we continue to grow and help our credit unions prepare for the future, we’re well-positioned to build on our exhilarating momentum. Committed to service excellence and focused on innovation, Velera’s payment processing, risk management, data and analytics, loyalty programs, digital banking, marketing, strategic consulting and mobile platforms help deliver possibilities and seamless member experiences. Comprehensive, 24/7/365 member support is provided by contact centers located throughout the United States. Service Excellence – Delivering the Best We provide credit unions and their members with state-of-the-heart service. Security – Protecting Vital Interests We stop threats before they can cause damage. Digital Solutions – Presenting the Future We make it possible for members to conveniently experience the best in credit union services. Strategic Growth – Opening New Opportunities As the perfect partner with all the right tools, we help credit unions achieve their goals.