Valsoft Corporation

Administer cloud and Windows environments, identity integrations, networks, security platforms, and enterprise applications while handling escalations, production support, compliance, and vendor coordination. | The role seeks a senior administrator with 5–10 years of experience across cloud infrastructure, Windows systems, identity management, networking, security, and enterprise application administration. | Chordline Health is seeking a highly skilled Senior IT Systems Administrator to manage and support cloud infrastructure, enterprise applications, identity management systems, networking environments, security monitoring platforms, and internal IT operations. This role serves as the primary escalation point for advanced IT issues and maintains AWS environments, Azure/Entra identity integrations, networking, security, compliance activities, and critical business systems. Core Responsibilities Cloud Infrastructure Administration, Systems Administration, Identity and Access Management, Networking Administration, Security & Compliance Operations, Enterprise Application Administration, and Production Support. Cloud Infrastructure Administration Administer AWS accounts and environments Manage AWS Organizations Monitor cloud infrastructure Provision resources Perform maintenance and upgrades Support cost optimization Support production and non-production environments EC2, ECS, RDS, Transfer Family, Systems Manager, ACM, GuardDuty, FSx, VPC Systems Administration Manage Windows systems Server maintenance and patching Storage and access control administration Infrastructure upgrades Application environment management Identity and Access Management Microsoft Entra ID administration SSO integrations User provisioning GitHub identity integrations Privileged access management Password vault administration Networking Administration Site-to-Site VPNs Point-to-Site VPNs VPC Peering Firewall administration DNS management Network troubleshooting Security and Compliance Security monitoring Vulnerability remediation Compliance reporting SSL certificate management Audit support Incident response Enterprise Applications PagerDuty Freshdesk GitHub + Wrike TeamCity Cloudticity AWS + Oxygen Datadog Talend GoDaddy LastPass Nalpeiron Production Support Tier 2/3 escalations Deployment support Vendor coordination On-call support as needed Ready to Take on the Challenge? If you are passionate about keeping critical healthcare technology secure, reliable, and scalable, and you thrive at the intersection of cloud infrastructure, identity management, networking, and security operations, we would love to hear from you. As our Senior IT Systems Administrator, you will be the go-to expert for advanced IT challenges. You will shape how our AWS and Entra ID environments evolve, strengthen our security and compliance posture, and work closely with engineering, operations, and leadership to keep the systems our customers rely on running smoothly. If you’re excited by the opportunity to take real ownership in a growing organization and help build the secure, future-proof infrastructure behind the next generation of healthcare technology, we encourage you to apply and join our team.

Lead Support and Professional Services teams, improve end-to-end customer experience, and increase operational efficiency through data analysis, process refinement, AI, and automation. | Requires at least three years in customer operations or support, leadership experience, SaaS support-tool proficiency, and a record of deploying AI or automation. | Aspire Software is looking for a Customer Operations Manager to join our growing team! We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Professional Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery—ensuring customers receive timely, high-quality service and realize value quickly. You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services. Here is a little window into our company: Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model, Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation. Our motto is “Be Humble, Stay Hungry!” Key Responsibilities Team Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement. Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints. Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks. Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets. Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and Account teams to resolve customer issues, advocate for customer needs, and streamline handoffs. Tool Ownership: Help manage tools like TeamSupport, Jira, and other support and service platforms. Recommend improvements or automations. Customer Advocacy: Identify trends and common issues to proactively improve product and service offerings. AI & Technology Adoption: Champion a tech-forward approach to service delivery. Identify where AI and automation can reduce handling time, improve first-contact resolution, and surface insights—from AI-assisted triage and ticket summarization to knowledge base content and self-service deflection. Continuous Innovation: Pilot, measure, and scale new AI capabilities across the support stack. Build team fluency and set clear guardrails for responsible, accurate, and secure AI use in customer-facing work. Customer Onboarding & Time-to-Value: Own the onboarding and implementation experience end to end. Apply AI to accelerate time-to-value through tailored onboarding plans, automated configuration and data-migration checks, and customer-ready training content, guides, and walkthroughs produced at scale. Team Onboarding & Enablement: Use AI to shorten ramp time for new Support and Services hires through AI-assisted playbooks, searchable knowledge, and on-demand answers that make onboarding faster and more consistent. Qualifications 3+ years of experience in customer support, professional services, or customer operations, preferably in a SaaS or technology company. 1–2 years of experience managing people or leading teams. Strong understanding of customer service best practices and post-sales service delivery. Proven experience driving improvements in customer operations. Excellent communication, leadership, and problem-solving skills. Proficiency with tools such as TeamSupport, Salesforce, Jira, and Power BI. A data-driven mindset, with the ability to analyze metrics and act on insights. Hands-on experience deploying AI or automation, such as AI-assisted triage, chatbots, automated quality assurance, intelligent knowledge management, onboarding programs, or training content. Experience owning customer onboarding or implementation, with a focus on shortening time-to-value. Nice to Have Experience scaling support or services operations. Experience building or leading a global or distributed team. A project management background, such as PMP certification or experience with Agile methodologies. Exposure to customer journey mapping or customer experience strategy. #AspireSoftware

Troubleshoot Keystone PACS software, network, and connectivity issues for veterinary practices, manage client support requests, perform system installations, and provide training on software features. | At least 2 years technical support or IT experience with strong Windows and networking troubleshooting skills, proficiency in remote support tools and ticketing systems, medical imaging knowledge a plus. | About Asteris Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies. The Role As a Technical Support Representative, you will help veterinary practices keep their imaging workflows running smoothly. You will troubleshoot Keystone PACS installations, integrations, and connectivity issues, and deliver the fast, friendly support our clients count on, including for urgent situations where patient care depends on it. What You'll Do Respond to client support requests by phone, email, and ticketing system, and resolve issues quickly Troubleshoot software, network, and connectivity issues affecting image storage, transfer, and viewing Support installations, upgrades, and integrations with imaging modalities and practice management systems Install, configure, and maintain client systems, and perform updates and backups to protect data integrity and security Manage user accounts, permissions, and access Document and track every issue in the ticketing system, and write clear knowledge base articles Train clients on Keystone features, new releases, and best practices Escalate complex issues to Development and follow through to resolution Participate in an after-hours / on-call rotation for emergency support Share recurring issues and client feedback to help improve the product What You Bring 2+ years of technical support, help desk, or IT experience, ideally supporting software customers Solid troubleshooting skills across Windows environments, networking (TCP/IP, DNS, firewalls), and remote support tools Clear, patient communication with non-technical users Strong ownership and follow-through, with a calm approach under pressure Experience with a ticketing system Nice to Have Experience with DICOM, PACS, or medical imaging systems Background in veterinary or healthcare technology Familiarity with SQL or basic scripting What We Offer Competitive base salary Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage 401(k) program Unlimited paid time off Fully remote, work-from-home role The chance to make a real impact on a growing team in a specialized, mission-driven industry.