Valsoft Corporation

Compensation

Full Description

Job Title: Desktop Support Engineer Company Overview: Valsoft Corporation is a dynamic technology company specializing in software solutions and IT services. We are committed to delivering innovative and reliable technology support to our clients, ensuring their systems operate efficiently and effectively. Role Overview: As a Desktop Support Engineer at Valsoft Corporation, you will play a crucial role in maintaining and troubleshooting hardware and software issues for our clients. You will be the frontline support, ensuring seamless technology experiences and resolving technical challenges promptly. What You'll Do: - You will provide timely and effective desktop support to end-users, resolving hardware and software issues. - You will install, configure, and maintain computer systems, peripherals, and software applications. - You will troubleshoot and diagnose technical problems related to desktops, laptops, and network connectivity. - You will collaborate with the IT team to escalate complex issues and implement solutions. - You will document support activities and maintain accurate records of incidents and resolutions. - You will assist in the deployment of new hardware and software upgrades. - You will provide training and guidance to users on best practices and technology usage. - You will contribute to continuous improvement initiatives to enhance support processes. What You Bring: - Minimum of 2 years of experience in desktop support or a related IT role. - Strong knowledge of Windows and macOS operating systems. - Proficiency in troubleshooting hardware, software, and network issues. - Experience with Active Directory, Microsoft Office Suite, and remote support tools. - Excellent communication and customer service skills. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. - Experience with virtualization technologies and cloud services. - Familiarity with scripting languages for automation. - Previous experience in a client-facing support role. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools. Ready to Apply? Please submit your resume and cover letter through our careers page at Valsoft Corporation's website. We look forward to hearing from you!