Valsoft Corporation

Compensation

Full Description

Job Title: Desktop Support Engineer Company Overview: Valsoft Corporation is a dynamic technology company specializing in delivering innovative software solutions and IT services to a diverse range of industries. With a commitment to excellence and customer satisfaction, Valsoft fosters a collaborative environment where technology professionals can thrive and grow. Role Overview: As a Desktop Support Engineer at Valsoft Corporation, you will play a critical role in ensuring the smooth operation of our clients' technology environments. You will be the frontline support for hardware, software, and peripheral issues, providing timely and effective solutions to keep business operations running seamlessly. What You'll Do: - You will troubleshoot and resolve hardware, software, and peripheral issues for end-users. - You will install, configure, and maintain desktop computers, laptops, and related equipment. - You will provide remote and on-site technical support to clients, ensuring minimal downtime. - You will collaborate with the IT team to identify and implement improvements in support processes. - You will document support activities and maintain accurate records of issues and resolutions. - You will assist in the deployment of software updates and patches. - You will educate users on best practices and new technologies to enhance productivity. - You will escalate complex issues to senior IT staff when necessary. What You Bring: - Minimum of 3 years of experience in desktop support or a similar technical role. - Strong knowledge of Windows and macOS operating systems. - Proficiency with hardware troubleshooting and peripheral device support. - Experience with remote support tools and ticketing systems. - Excellent communication and customer service skills. - Ability to work independently and as part of a team in a fast-paced environment. Bonus Points If You Have: - Certifications such as CompTIA A+, Microsoft Certified Professional, or similar. - Experience supporting enterprise-level IT environments. - Familiarity with networking fundamentals and Active Directory. - Knowledge of scripting or automation tools. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work culture. - We offer flexible work arrangements to promote work-life balance. - We offer access to the latest technology and tools. Ready to Apply? If you are passionate about technology and customer support, please submit your resume and cover letter to our careers page at Valsoft Corporation. We look forward to hearing from you!