Valsoft Corporation

Compensation

Full Description

Core Cashless is currently looking for an AI-driven Professional Services Lead to join our team in the US! We are now looking for an AI-Driven Professional Services Lead to modernize how we deliver, implement, and scale. The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team, directly contribute to the technical solution design and hands-on configuration, while also architecting AI-augmented delivery processes that eliminate repetitive manual work across services and engineering. Here is a little window into our company: Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments. The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 30% of the time! What your day will look like: AI-augmented Delivery Engine Build and maintain the information foundation to automate repeatable service tasks and streamline workflows Continuously refine service delivery methodology using automation insights Translate client workflows and pain points into AI-enabled products in partnership with the development team Pre-Sales and Solution Design Lead discovery workshops and translate business needs into detailed solution design and configuration approach Lead labor estimates, scopes of work, Statements of Work (SOW), and proposal responses Technical Implementation and Configuration Develop and execute customized implementation plans Own hands-on system configuration and solution setup Troubleshoot software, hardware, and integration challenges Project and Delivery Leadership Develop and maintain detailed project plans for multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards Ensure delivery occurs on time, within scope, and aligned with budget expectations Track risks, dependencies, and cross-functional blockers and escalate issues Training, Knowledge Transfer and Documentation Create and manage high-quality presentations, training material, and implementation documentation for large internal and external audiences Conduct online and in-person client training and demos sessions Deliver structured handoffs to customer support teams Leverage AI to maintain and update documentation in real time Team Leadership Assess professional services team and implement best practices About You: 5+ years’ proven experience in Technical Implementation, Solution consulting, Professional Services or equivalent – preferably with cashless systems experience in the entertainment industry Hands-on experience with software configuration and hardware deployment Proven track record implementing automation within operational or delivery teams Ability to translate field insights into product improvements Ability to work in a fast-paced environment with new software/hardware updates regularly Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction Highly organized and can prioritize when required to balance multiple clients and business needs Flexible, easily adaptable to change Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences Ability to Travel up to 30% of the time; this position requires travel in the United States, Canada, and outlying islands (with territory to expand over time) Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed A valid passport, driver's license, and the ability to rent a vehicle are required Fluent in English, both written and verbal, is essential Legally authorized to work in the US Why Join Core Cashless? At Core Cashless, you’ll have the opportunity to make a significant impact on our growth while working alongside a passionate team dedicated to transforming our industry. This is a key role, with ample opportunity for professional growth and direct impact on the company's success. What We Offer: Competitive salary and bonus structure based on performance Health insurance, 401(k) with company match, and paid time off Opportunities for professional development and career advancement If you're an AI-driven Professional Services Lead ready to take on this exciting challenge, we’d love to hear from you! For further information about Core Cashless, please visit our website at https://corecashless.com We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.