TRILLIUM HEALTH RESOURCES

The Claims Relations Coordinator will manage and coordinate claim issues received from providers and members, providing support and information to the provider community. This includes researching claim issues, tracking responses, and ensuring timely communication regarding resolutions. | Candidates must have a high school diploma or equivalent with significant experience in healthcare claims research and coordination. A valid driver's license and residence in North Carolina are also required. | Pay Plan Title: Coordinator Working Title: Claims Relations Coordinator Cost Center: 4300/Claims Position Number: 91014 FLSA Status: Exempt Posting Salary Range: $54,106 - $68,173 Office Location: Remote within North Carolina   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Claims Relations Coordinator to join our Claims team. The primary responsibilities in this role include managing and coordinating claim issues received by providers, members, or other entities via telephone call, email, and ticket system. The coordination of claim issues includes providing support and information to the provider community. This position will research and gather necessary information regarding claim issues and relay the resolution and/or summary of these issues to the provider community. This position will also be responsible for tracking, reviewing, and coordinating timely and accurate responses that may include inquiries, claims issues, and escalations submitted by the State Department.    On a typical day, you might:   * Coordination and management of Claims Department Claims Relations Process.  * Ensure claims ticket queue and call logs are updated and responded to timely to allow for timely notifications to the provider community on the resolution and/or summary of their issues.  * Conduct claims research, including, but not limited to, review of claims processing system, review of previous and current tickets in the Claims Support Queue, review of paper claim logs, working with other claims staff to learn history, third party biller impacts, Remittance Advice notifications and provider technical assistance.  * Review trends of provider issues and make recommendations for updates needed in the Claims Processing System and Claims Staff training. * Coordination and management of calls and tickets.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School diploma/GED with a minimum of six (6) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of six (6) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; OR * Associate’s degree with a minimum of four (4) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of four (4) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; OR  * Bachelor’s degree with a minimum of two (2) years of experience in coordinating multiple deadlines, drafting and reviewing written correspondence, and maintaining files and/or research in a healthcare or public health setting which includes a minimum of two (2) years of extensive medical claims research including reviewing denials, member eligibility, communicating both written and verbally with the provider community, and analyzing claim reports; OR  * Equivalent combination of education/experience. * Must have a valid driver’s license * Must reside within North Carolina. * Must be able to travel within catchment as required.   Preferred: * Degree in Business Administration, Healthcare Administration, Human services, Public Administration, Liberal Arts, or Humanities. * Experience in the public mental health field is highly desired due to the complexity of the work of organization.   Deadline for Application: January 7,2026@11:59pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Neighborhood Connections Specialist will assist members in connecting to organizations and programs that address unmet health-related resource needs. Responsibilities include receiving referrals, maintaining knowledge of community resources, and collaborating with stakeholders. | A high school diploma or GED with at least one year of experience in the Health and Human Services field is required. Candidates must reside within specified counties and have a valid driver's license. | Pay Plan Title: Health Specialist Working Title: Neighborhood Connections Specialist FLSA Status: Non-Exempt Posting Salary Range: $41,040 - $52,121 Office Location: Remote within Trillium’s Southern or Mid-State Region (See requirements section for included counties)   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Neighborhood Connections Specialist to join our team! The Trillium Neighborhood Connections Health Specialist role has been created for defined health communities to take part in grassroots solutions for Community Development. The Trillium Neighborhood Connections Health Specialist will take part in efforts to address housing related challenges, transportation, food insecurity, employment and education challenges, interpersonal safety and toxic stress, as well as community inclusion and isolation.  This position will assist members in connecting to organizations and programs in the community that assist with addressing unmet health related resource needs.   On a typical day, you might:   * Receive referrals for members related to unmet health related resource needs. * Remain knowledgeable regarding community-based organizations and their resources. Compile and update resource information as needed in designated platforms. * Represent Trillium Health Resources through involvement in regional, community programs, and inter-agency conferences and meetings. May be required to make presentations to the Trillium Board or other groups.  * Cultivate and maintain effective relationships with internal and external stakeholders. * Work collaboratively with members, in-house care team, and providers to link them with relevant resources to address unmet health related resource needs using a person-centered approach.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School diploma or GED with a minimum of one (1) year experience in the Health and Human Services field, including experience working with any combination of the BH/MH/SU/IDD population and/or experience with public speaking/training and/or teaching; OR * Equivalent combination of education/experience. * Must have a valid driver’s license * Must reside within Trillium’s Southern or Mid-State Region, which includes the following counties: Anson, Bladen, Brunswick, Columbus, Guilford, Hoke, Lee, Montgomery, Moore, New Hanover, Randolph, Richmond, Robeson, or Scotland. * Must be able to travel within catchment as required.   Preferred: * Lived experience, community development experience, and/or experience with community-based organizations and/or community partners centered around housing, food insecurity, transportation, education & employment, interpersonal violence/toxic stress and/or social integration and inclusion   Deadline for Application: Friday, December 19, 2025 at 11:59pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

Oversee and manage member services operations, monitor staff performance, and ensure compliance with standards. | Requires experience with BH/MH/SU and/or IDD populations, supervision of staff, and residence within North Carolina. | Pay Plan Title: Senior Manager Working Title: Senior Manager of Member Services Cost Center: 4600/Call Center Position Number: 60236 FLSA Status: Exempt Posting Salary Range: $70,879 - $94,799 Office Location: Remote within North Carolina   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Senior Manager of Member Services to join our team! The Senior Manager of Member Services is responsible for the daily supervision and management of the Member and Recipient Service line through direct contact, observation and monitoring to ensure that calls are handled appropriately using the appropriate job aids, decision support tools to ensure that callers/individuals receive the right information and are connected to the appropriate service and/or resources. The Senior Manager of Member Services will provide administrative and operational oversight to the Member and Recipient Service Line (MRSL) Supervisors and frontline staff. This position will work collaboratively with all Call Center Management to address needs of the department and may oversee the day-to-day functions of the entire Call Center and other service lines in the absence of other Call Center Management.           On a typical day, you might: * Monitor and oversee the activities of the Member and Recipient Services Supervisors and frontline staff to ensure the needs of stakeholders are addressed appropriately, expeditiously and in a courteous manner. * Monitor and evaluate program data and staff performance to ensure the Call Center is meeting required performance measures and metrics.  * Answer inbound calls including escalated calls from consumers, members, providers, community partners and various government agencies or other stakeholders.  * Interact with callers to deliver information, answer frequently asked questions and address complaints. * Escalate needs and issues of individuals contacting the Call Center to the Associate Vice President of Call Center Operations or other appropriate Trillium staff/department. * Provide training and education for staff to ensure continuous improvement of performance and compliance with accreditation standards.    Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * Associate’s degree and four (4) years of experience with the BH/MH/SU and/or IDD population; OR * Bachelor’s degree and two (2) years of experience with the BH/MH/SU and/or IDD population; OR * Equivalent combination of education/experience. * Must have a valid driver’s license * Must reside within North Carolina * Must be able to travel within catchment as required.       Preferred: * Degree in Human Services field * Experience working with BH/MH/SU and/or IDD individuals in crisis and coordination of crisis services in a Call Center.  * Experience providing direct supervision of staff of two (2) or more employees that provide BH/MH/SU and/or IDD services.   Deadline for Application: December 19,2025@11:59pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Rapid Access Care Coordinator (RACC) supports youth from admission into the program through the initial seven days of safety and stability. They conduct comprehensive reviews of member records, engage in intensive care coordination, and collaborate with various stakeholders to provide integrated care. | Candidates must have a high school diploma or equivalent and relevant experience in child behavioral/mental health, developmental disabilities, or substance use. A valid driver's license and residency in North Carolina are also required. | Pay Plan Title: Coordinator Working Title: Rapid Access Care Coordinator (RACC) FLSA Status: Exempt Posting Salary Range: $54,106 - $67,210 Office Location: Remote within North Carolina.   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Rapid Access Care Coordinator to join our team! The Rapid Access Care Coordinator (RACC) is responsible for supporting youth from admission into the program through the initial seven (7) days of safety and stability. Rapid Access Care Coordinators are qualified professionals who hold knowledge in the entire service array for Behavioral Health and IDD (excluding Intermediate Care Facility- Intellectual Disability/ICF-ID services and Innovation Waiver services).  RACC will work closely with Trillium’s DSS Liaison, DSS staff, DJJ Liaison, DJJ staff, legal guardian, medical professionals, and others involved in the well-being of DSS/DJJ-involved youth.    On a typical day, you might:   * Conduct a comprehensive review of members’ records via Trillium Software Platforms. The Care Coordinator will review available benefits and identify resources.  * Engage in intensive care coordination upon admission through the first initial days of safety/stability. * Collaborate with integrated care team members, both internal and external stakeholders, to provide integrated care. * Review member information within the platform, update information as needed, and/or inform the appropriate staff when inaccuracies are found. * Identify potential barriers to stable/safe settings and assist with the reduction of those barriers by linking to available services, resources, providers, etc.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School diploma/GED and six (6) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR * Associate’s degree and four (4) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR * Bachelor’s degree and two (2) years of experience working with the child behavioral/mental health, developmental disabilities, or substance use population; OR * Equivalent combination of education/experience. * Must have a valid driver’s license. * Must reside within North Carolina. * Must be able to travel within catchment as required.   Preferred: * Experience providing crisis intervention or crisis response to individuals within the behavioral/mental health, developmental disabilities, or substance abuse population.  * Work experience with youth who are transitioning to adulthood.   Deadline for Application: Wednesday, December 17, 2025 at 11:59pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Innovations Waiver Care Manager is responsible for providing complex care coordination and monitoring to members with primary Intellectual or Developmental Disabilities. This includes ensuring quality support and adherence to waiver requirements through dynamic assessment and multi-disciplinary collaboration. | Candidates must meet Qualified Professional (QP) status through various educational and experiential pathways, including specific experience with the MH/DD/SA population. A valid driver's license and residency within Trillium’s Mid State Region are also required. | Pay Plan Title: Care Manager Working Title: Innovations Waiver – Care Manager Cost Center: 8500/Plan Based Care Management FLSA Status: Non-Exempt  Posting Salary Range: $54,106 - $68,173 Office Location: Remote within Trillium’s Mid State Region. (See requirements section for included counties)   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! The Innovations Wavier Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. This position requires a dynamic, proactive approach to assessment, monitoring, and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. Innovations Waiver Care Manager assists with integrated care management through multi-disciplinary collaboration and referrals. This position has a primary focus on members who have Intellectual Developmental Disability, serving both children, adolescents, and adults.     On a typical day, you might:   * Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. * Provide education and support to members in learning about and exercising rights and responsibilities. * Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. * Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth.  * Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval. * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * Must meet QP status: * Fully licensed by the NC governing board regulating Human Services professions; OR * Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served; OR * A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA  population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR * A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR * A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.  * Additionally, If serving members with LTSS needs, the care manager must meet the minimum QP requirements defined above (A-D) and shall additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience.  This experience may be concurrent with the years of experience required to become a Qualified Professional.  * Must have a valid driver’s license. * Must reside within Trillium’s Mid State Region, specifically the following counties: Anson or Richmond.  * Must be able to travel within catchment as required.   Deadline for Application: Position will remain open until filled   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

Provide complex care coordination and monitoring for individuals with intellectual or developmental disabilities, including assessment, planning, and collaboration with service providers. | Must have relevant licensure or degree in human services or nursing with experience in mental health, developmental disabilities, or substance abuse, plus valid driver’s license and residency in North Carolina. | Req.2758 Pay Plan Title: Care Manager Working Title: Innovations Waiver – Care Manager North Central Cost Center: 85/Plan Based Care Management FLSA Status: Non – Exempt Posting Salary Range: $54,106 - $68,173 Office Location: Remote in North Carolina within Trillium’s North Central Region. Counties included: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrrell, Washington, or Wilson. POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally. What We’re Looking For Trillium Health Resources has a career opening for an Innovations Waiver Care Manager to join our Care Management Team! An Innovations Wavier Care Manager is responsible for providing complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include a secondary mental health or substance abuse, and/or complex medical/physical health need. This position requires a dynamic, proactive approach to assessment, monitoring and complex coordination of care, to ensure quality support and consistent adherence to waiver requirements. IDD/Care Manager. Assists with integrated care management through multi-disciplinary collaboration. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! On a typical day, you might: • Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. • Provide education and support to members in learning about and exercising rights and responsibilities. • Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. • Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth. • Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process. • Assist the members supported to direct the planning process/plan development, to the extent desired by the member. • Facilitate timely development of the Comprehensive Care management Assessment, Individual Support Plan/Care Plan, Crisis Plan, and other assessments as needed. Employee Benefits: Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer: • Typical working hours are 8:30am-5pm • A remote work option available for most positions • Health Insurance - no premium for employee coverage • Flexible Spending Accounts • Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment • NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf • 401k with 5% employer match & immediate vesting • Public Service Loan Forgiveness Qualifying Employer Qualifications: Education/Experience: Must meet QP status. • Fully licensed by the NC governing board regulating Human Services professions; OR • Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served. OR • A graduate of a college or university with a Master’s degree in a human service field and has one year of full-time, pre or post-graduate degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has one year of full-time, pre or postgraduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR • A graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has two years of full-time, pre or post bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR • A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, pre or post-bachelor's degree accumulated MH/DD/SA experience with the MH/DD/SA population, or a substance abuse professional who has four years of full-time, pre or post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. Additionally, If serving members with LTSS needs, the care manager must meet the minimum QP requirements defined above (A-D) and additionally have at a minimum two (2) years of prior LTSS and/or HCBS coordination, care delivery monitoring and care management experience. This experience may be concurrent with the years of experience required to become a Qualified Professional. License/Certification: May be accepted as noted above. Must have a valid driver’s license Location: Remote within Trillium’s Northern Region of our catchment area, which includes North Carolina Counties: Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, and Warren. Must reside in NC to be considered for remote status. Must be able to travel to a Trillium office location and within catchment as required. Deadline for application: Position will remain open until filled To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including: • Employer Name • Dates of service (month & year) • Average number of hours worked per week • Essential duties of the job as related to the position you’re applying for • Education • Degree type • Date degree was awarded • Institution • Licensure/certification, if applicable After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for. You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed. Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer. Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment. #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

The Neighborhood Connections Specialist will assist members in connecting to organizations and programs that address unmet health-related resource needs. This role involves receiving referrals, maintaining knowledge of community resources, and collaborating with various stakeholders. | A High School Diploma or GED with at least one year of experience in the Health and Human Services field is required. Candidates must reside within Trillium’s South Central or Southern Region and have a valid driver’s license. | Pay Plan Title: Health Specialist  Working Title: Neighborhood Connections Specialist FLSA Status: Non- Exempt Posting Salary Range: $34,496 - $44,367 Office Location: Remote within Trillium’s South Central or Southern Region.   POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for a Neighborhood Connections Specialist to join our team! The Trillium Neighborhood Connections Specialist role has been created for defined health communities to take part in grassroots solutions for Community Development. The Neighborhood Connections Specialist will take part in efforts to address housing related challenges, transportation, food insecurity, employment and education challenges, interpersonal safety and toxic stress, as well as community inclusion and isolation.   This position will assist members in connecting to organizations and programs in the community that assist with addressing unmet health related resource needs.   On a typical day, you might:   * Receive referrals for members related to unmet health related resource needs. * Remain knowledgeable regarding community-based organizations and their resources. Compile and update resource information as needed in designated platforms. * Represent Trillium Health Resources through involvement in regional, community programs and inter-agency conferences and meetings. May be required to make presentations to the Trillium Board or other groups.  * Cultivate and maintain effective relationships with internal and external stakeholders. * Work collaboratively with members, in-house care team, and providers to link members with relevant resources to address unmet health related resource needs using a person-centered approach.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School Diploma or GED with a minimum of one (1) year experience in the Health and Human Services field, including experience working with any combination of the BH/MH/SU/IDD population and/or experience with public speaking/training and/or teaching; OR * Equivalent combination of education/experience. * Must have a valid driver’s license * Must reside within Trillium’s South Central or Southern Region, which includes the following counties: Bladen, Brunswick, Carteret, Columbus, Craven, Duplin, Hoke, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Pender, Robeson, Sampson, Scotland, and Wayne * Must be able to travel within catchment as required.   Preferred: * Lived experience, community development experience, and/or experience with community-based organizations and/or community partners centered around housing, food insecurity, transportation, education & employment, interpersonal violence/toxic stress and/or social integration and inclusion   Deadline for Application: Date   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Population Health Specialist will engage members in the Tailored Care Management program, providing personalized support to improve health outcomes. Responsibilities include member education, wellness self-management assistance, and outreach to close care gaps. | Candidates must have a High School Diploma or GED and at least one year of relevant experience in health and human services or lived experience with specific health conditions. A valid driver's license and residency in North Carolina are also required. | Pay Plan Title: Health Specialist Working Title: Population Health Specialist FLSA Status: Non-Exempt Posting Salary Range: $34,496 - $44,367 Office Location: Remote within North Carolina.    POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources is seeking a dedicated and passionate Population Health Specialist to join our team and make a tangible impact on the lives of individuals within our community. This vital role is at the forefront of our commitment to improved health outcomes and is designed to be a dynamic and rewarding opportunity for the right candidate. The Population Health Specialist position is a key component of our expanding population health strategies. This role will primarily function telephonically and virtually, allowing you to connect with members from the comfort of your workspace. You will play a crucial part in engaging members in our Tailored Care Management program, ensuring they receive the personalized support they need to thrive.    On a typical day, you might:   * Offer member education on topics such as health and wellness concepts and how to access community resources. * Assist members in wellness self-management techniques, monitoring self-care, and supporting community inclusion. * Assist with the development and coordination of projects and programs. * Outreach to support care gap closures and other organizational identified engagement initiatives. * Perform supportive outreach, follow-up, and engagement with members. * Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, educating on chronic conditions, etc.). * Ensure the proper storage and transmission of sensitive health records. * Provide any additional support services/referrals in addressing unmet health-related resource needs, such as housing, transportation, nutritional food sites, and other services as needed.    Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies   Qualifications   Required: * High School Diploma or GED  * Must meet one of the following: * Have one (1) year of paid experience in the Health and Human Services field, including experience working with any combination of the MH/BH/SU/IDD population with at least one year of paid experience working directly with people experiencing serious and persistent mental illness, severe or prolonged substance use, intellectual or developmental disabilities.  Duties such as experience teaching MH/BH/SU/IDD population students, or working with them in institutional settings, performing general outreach with individuals, coordinating services/appointments, engaging in health promotion activities, linking members to community resources, and supporting a care team would be qualifying experience; OR  * Have one (1) year lived experience with an intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) with demonstrated knowledge/direct personal experience pertaining to the North Carolina Medicaid system; OR * Have one (1) year lived experience with a mental/behavioral health condition with certification as a Peer Support Specialist; OR  * Have one (1) year of being a parent or guardian of an individual with an I/DD, TBI, or mental/behavioral health condition with direct experience providing care for that individual and navigating the Medicaid system on behalf of that individual note that a parent/guardian cannot serve as a Health Specialist for their family member).  * Must have a valid driver’s license * Must reside within North Carolina.  * Must be able to travel within catchment as required.   Preferred: * Two years’ experience preferred. Prefer lived experience, experience working with people who have serious and persistent mental health conditions, or experience with community based organizations centered around housing, food insecurity/healthy eating, transportation, education & employment, interpersonal violence/toxic stress and/or social integration and inclusion. * Prefer Certified Peer Support Specialist, CNA, or Community Health Worker (CHW) certifications.   Deadline for Application: October 3, 2025 at 11:59 pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include:   * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Associate Vice President of Provider Contracts and Negotiations oversees all contractual development, negotiations, and management of contracts for Trillium Health Resources. This role involves leading a team of contract professionals and managing complex, high-value agreements that impact organizational operations and financial performance. | A bachelor's degree in a relevant field and a minimum of three years of experience in contract negotiation and management are required. Preferred qualifications include advanced degrees, supervisory experience, and knowledge of Medicare and Medicaid reimbursement structures. | Pay Plan Title: Unit Director Working Title: Associate Vice President of Provider Contracts and Negotiations FLSA Status: Exempt Posting Salary Range: $87,652 - $102,800 Office Location: Remote within North Carolina    POSTING DETAILS:   Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.   Why Work for Us?    Trillium believes that empowering others begins with supporting our team. We offer our employees:   * A collaborative, mission-driven work environment * Competitive benefits and work-from-home options for most positions * Opportunities for professional growth in a diverse inclusive culture   Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.   If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!   What We’re Looking For   Trillium Health Resources has a career opening for an Associate Vice President (AVP) of Provider Contracts and Negotiations to join our Network team! This is a leadership role that is responsible for overseeing all contractual development, negotiations, and management of contracts for Trillium Health Resources. This position requires strategic thinking, exceptional negotiation skills, and a deep understanding of healthcare regulations and compliance requirements. The AVP of Provider Contracts and Negotiations will lead a team of contract professionals while managing complex, high-value agreements that directly impact organizational operations and financial performance.   On a typical day, you might:   * Establish the strategic direction of the Contract and Negotiation unit, ensuring alignment with Trillium’s priorities and requirements of outside agencies. * Develop and execute large-scale contract management projects. * Oversee contract renewal processes and renegotiation strategies.  * Work with multiple internal departments to negotiate provider rates, manage contract disputes and resolutions, and ensure all contracts comply with healthcare regulations, accreditation standards, and organizational policies. * Lead complex negotiations for high-value contracts, including payer agreements and strategic alliances.   Employee Benefits:   Trillium knows that work/life balance is essential. That’s why we offer:   * Typical working hours: 8:30 am – 5:00 pm * Work-from-home options available for most positions * Health Insurance with no premium for employee coverage * Flexible Spending Accounts * 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year * NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook [https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook] * 401k with 5% employer match and immediate vesting * Public Service Loan Forgiveness (PSLF) qualifying employer * Quarterly stipend for remote work supplies Qualifications   Required: * Bachelor’s degree in Public Administration, Business Administration, Human Resources, or Human Services field and a minimum of three (3) years of experience in contract negotiation and management. * Must have a valid driver’s license. * Must reside within North Carolina.  * Must be able to travel within catchment as required. Preferred: * Advanced degrees in Public Administration, Public Policy, Health Administration, Healthcare Management, Business Administration or Juris Doctor  * Two (2) years of supervisory experience managing two (2) or more employees * Experience with negotiating and drafting contracts including large healthcare systems, facilities, single case agreements, vendor and ancillary contracts * Knowledge of Medicare and Medicaid reimbursement structures  * Certified Professional Contracts Manager (CPCM) or Project Management Professional (PMP) Certification  * Fully licensed in the State of North Carolina as an LCSW, LCMHC, LCMHCS, LPA or LMFT     Deadline for Application: Thursday, October 9, 2025 at 11:59pm   How to Apply   To be considered, submit your application and resume through our ADP Career Center. Your resume must include: * Employer name, dates of service (month/year), average hours worked per week, and essential job duties * Education details (degree type, date awarded, institution, field of study) * Licensure/certification information, if applicable   After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.   Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.   Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.   #Innovation  #Technology #Careers  #NorthCarolina  #BehavioralHealth

The Population Health Operations Coordinator will create policies and procedures impacting the department and manage operations to ensure adherence to program goals. This role involves program development, clinical oversight, and quality assurance to drive improved outcomes for program participants. | A Master’s degree and a minimum of three years of post-Master’s-level experience in a supervisory role are required. Candidates must be fully licensed in North Carolina as LCSW, LCMHC, LPA, LMFT, or RN. | Pay Plan Title: BH Care Management Coordinator Working Title: Population Health Operations Coordinator FLSA Status: Exempt Posting Salary Range: $63,966 - $79,115 Office Location: Remote within North Carolina. POSTING DETAILS: Make an Impact   Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally. What We’re Looking For Trillium Health Resources has a career opening for a Population Health Operations Coordinator to join Populations Health Operations Team. This positions primary responsibilities function in a consultative and facilitative role on the Clinical Support Team that includes staff who perform tasks as liaison between Trillium and other provider entities in the community and our hospitals. On a typical day, you might: * Create policies and procedures that often have department-wide impact and provides critical feedback on field impact of policies and procedures to enhance their effectiveness. * Manage, monitor, review and analyze short- and medium- term operations and services provided for adherence to program goals and objectives utilizing performance outcome data and reports. * Provide direction on Behavioral Health and specialty program Care Management objectives and measures of effectiveness; focuses attention on departmental and unit goals; recommends program changes to clinical management. * Utilize databases to analyze the effectiveness of current processes and organizational components; recommend changes on the basis of these analyses; train and assist staff in use of the databases. * Engage identified members into the care delivery system and utilize data and information from multiple sources to address members’ needs. * This role involves program development, clinical oversight, and conducting systematic program reviews for quality assurance to assess effectiveness and ensure compliance with established clinical standards, regulatory requirements, and best practices—ultimately driving improved outcomes for program participants. * Provide consultative and facilitative engagement with the targeted population, to include those with the most complex cases or problems. * Serve as a primary point of contact and liaison for key partner organizations, facilitating culturally competent care and coordination with tribal communities and other stakeholders. * Provide guidance on complex care coordination to high-risk members who may have identified needs with behavioral health, physical health, co-occurring, co-morbid or multi-morbid conditions.     Employee Benefits: Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer: * Typical working hours are 8:30am-5pm * A remote work option available for most positions * Health Insurance - no premium for employee coverage * Flexible Spending Accounts * Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment * NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf [https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf] * 401k with 5% employer match & immediate vesting * Public Service Loan Forgiveness Qualifying Employer Qualifications:  Education/Experience:   A Master’s degree is required with a minimum of three (3) years post Master’s-level fully licensed LCSW, LCMHC, LPA, LMFT or RN providing supervisory experience working directly with complex individuals with BH conditions.   Preferred Experience:   Prefer a minimum of three (3) years’ experience with care coordination serving members of various backgrounds such as but not limited to TRICARE, the North Carolina National Guard's Integrated Behavioral Health System, the Army Reserve Department of Psychological Health, the United States Department of Veterans Affairs, the Division of Juvenile Justice, and related organizations.   Prefer at least one (1) year of clinical policy review, conducting audits, or quality improvement review experience. License/Certification: Fully Licensed in North Carolina with a LCSW, LCMHC, LPA, LMFT or RN. Must have a valid driver’s license Location: Remote within North Carolina. Must reside in NC to be considered for remote status. Deadline for application: Tuesday, October 7, 2025 at 11:59pm To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including:  * Employer Name * Dates of service (month & year) * Average number of hours worked per week * Essential duties of the job as related to the position you’re applying for * Education * Degree type * Date degree was awarded * Institution * Licensure/certification, if applicable After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for. You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.   Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.  The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer. Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment. #Innovation   #Technology   #Careers   #NorthCarolina   #BehavioralHealth

Provide direct supervision and clinical oversight to a multi-disciplinary care management team ensuring quality, compliance, and person-centered care. | Master’s degree or RN licensure with 3+ years behavioral health care management experience, clinical licensure in NC, supervisory experience, and residency in NC. | Pay Plan Title: Supervisor II Working Title: RCT Regional Supervisor, Care Management Position Number: 91221, 91222, 91223, 91224, 91225, 91226 FLSA Status: Exempt Posting Salary Range: $71,420 - $81,159 Office Location: Remote in Trillium’s catchment area. (Counties include Anson, Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrell, Warren, Washington, Wayne, and Wilson.) POSTING DETAILS: Make an Impact Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life. Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve. At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally. What We’re Looking For We are seeking a dedicated and experienced RCT Regional Supervisor to join our Care Management Team. In this leadership role, you will provide direct supervision, clinical oversight, and quality assurance for a localized, multi-disciplinary team supporting members with behavioral health conditions. You will ensure the delivery of high-quality, person-centered care across physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and health-related resource needs. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today! On a typical day, you might: • Provide direct supervision and clinical oversight for your assigned care management team • Ensure proper execution of Tailored Care Management protocols, including outreach, assessments, whole-person integration, and transitions of care • Monitor care management quality and compliance, taking corrective action as needed • Coordinate team schedules to ensure continuous member support • Oversee high-risk or complex cases, ensuring clinically sound decision-making and escalation when appropriate Employee Benefits: Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer: • Typical working hours are 8:30am-5pm • A remote work option available for most positions • Health Insurance - no premium for employee coverage • Flexible Spending Accounts • Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment • NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://www.myncretirement.com/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook • 401k with 5% employer match & immediate vesting • Public Service Loan Forgiveness Qualifying Employer Qualifications: Education/Experience: Master’s degree and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population OR Licensure as a Registered Nurse (RN) and three (3) years of experience providing care management, case management, or care coordination to the MH/SU/BH population Preferred Education: Prefer degree in Human Services Field. Preferred Experience: At least one (1) year supervisory experience with two (2) or more staff. License/Certification: Fully licensed in the state of North Carolina as LCSW, LMFT, LCAS, LCMHC, LPA, or RN. Must have a valid driver’s license Location: Must reside in North Carolina and within Trillium’s catchment area. (Counties include Anson, Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chowan, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrell, Warren, Washington, Wayne, and Wilson.) Must reside in NC to be considered for remote status. Must be able to travel to a Trillium office location and within catchment as required. Deadline for application: Will remain open until filled To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including: • Employer Name • Dates of service (month & year) • Average number of hours worked per week • Essential duties of the job as related to the position you’re applying for • Education • Degree type • Date degree was awarded • Institution • Licensure/certification, if applicable After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for. You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed. Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer. Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment. #Innovation #Technology #Careers #NorthCarolina #BehavioralHealth