Recruiting.com

Manage procurement content assets, develop content strategies, and support AI and chatbot content workflows. | Bachelor's in Business, Communications, or related field, 3-5 years in content or knowledge management, proficiency with ServiceNow, SharePoint, Visio, and experience in procurement processes. | Job Description: • Plays a critical role within the Global Indirect Procurement (GIP) Operations & Governance organization • Governs and maintains the suite of procurement content assets • Partners with sourcing, operations, category management, technology, and leadership teams • Builds and owns the content management strategy • Establishes and maintains content governance standards, templates, writing guidelines, and visual design frameworks • Oversees version control, review workflows, and archival processes • Conducts periodic content quality audits • Serves as custodian of procurement content across multiple platforms • Develops and maintains process maps, workflow diagrams, and visual guides for procurement processes • Builds and owns the content management strategy • Leads the curation and publish of knowledge articles per content strategy standards • Supports content localization, customization, and translation workflows as needed • Develops and publishes messages for changes and announcements from GIP triggered by operational team needs • Structures knowledge articles and documentation in formats optimized for procurement chatbots and AI tools • Participates in experience testing to ensure GIP content renders as expected from AI • Performs other duties as assigned Requirements: • Bachelor’s degree in Business, Supply Chain, Communications, Information Science, or related field • Background or certification in Knowledge-Centered Service (KCS), Lean Six Sigma, CIPS, or ISM (not required but beneficial) • 3–5 years of experience in procurement operations, process documentation, technical writing, knowledge management, or a related function • Previous experience as a knowledge manager or content owner preferred • Previous experience using data to manage the content lifecycle and ensure healthy content preferred • Experience supporting technology implementations, tool rollouts, or change management initiatives preferred • Experience preparing content for AI, digital assistants, or enterprise chatbots preferred • Exceptional writing, editing, and communication skills, with the ability to simplify complex information • Hands-on knowledge of ServiceNow knowledge management modules • Hands-on experience with Microsoft SharePoint, Teams, and Viva Engage for knowledge and content management • Strong proficiency in Microsoft Visio (or Lucidchart/Miro) for workflow design and process mapping • Familiarity with Indirect Procurement processes (sourcing events, approvals, contracting, P2P workflows) preferred Benefits: • medical, dental, and vision care • comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness • support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave • variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities

Assist with warehouse systems implementation, manage post-implementation operations, monitor key metrics, and lead process improvements. | Requires experience with WMS, warehouse operations, system configuration, and leadership skills, along with a bachelor's degree or equivalent experience. | Job Description: • Assist with the implementation of the Warehouse Systems/Operations software • Manage post-implementation operation of the software in assigned divisional territory • Ensure DC participation in required project tasks • Coordinate DC tasks related to go-live preparation • Create management tools to manage the WSO applications • Monitor key metrics and perform periodic audits of system configuration and operational processes • Provide ongoing leadership and training to DC management • Identify opportunities for system or process improvement • Manage the Change Control log and SOX compliance Requirements: • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education • Normally requires a minimum of four (4) years directly related and progressively responsible experience • Previous exposure to PkMS or other WMS package(s) required • Experience in warehouse operations preferred • Detailed understanding of PkMS or equivalent WMS configuration and functionality within a complex and/or automated environment • Demonstrated strong aptitude for PkMS or equivalent WMS configuration and application functionality • Demonstrated understanding of how complex integrated systems interact to impact business results • Excellent analytical and problem solving skills, including root cause analysis • Familiarity with AS400 or equivalent environment • Familiarity with reporting tools such as Cognos or Business Objects • Working knowledge of Manhattan Associate's software preferred • Strong organizational skills; attention to detail • Ability to resolve issues effectively and efficiently • Strong proficiency with MS Office suite of products, especially Excel or Access • Ability to train, motivate and direct the work of others from both an on-site and remote capacity • Willing to travel up to 33% of the time Benefits: • Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development resources • Mentorship programs • Volunteer activities

Facilitate Agile ceremonies, coach teams on Scrum and Agile best practices, remove impediments, manage project status and budget reporting, and drive continuous improvement. | 3+ years Scrum Master experience, CSM certification, SAFe Agile recommended, 3+ years IT experience, bachelor's degree or equivalent, strong analytical and facilitation skills, and proficiency with Agile tools. | Description: The Scrum Master-II is responsible for applying multiple agile frameworks to allow the company to meet stated objectives. Leverages technical knowledge, best practices and organizational dynamics to motivate teams. The Scrum Master II will be responsible for budget and status reporting when a project manager is not assigned to the effort. Mentors others on Agile and Waterfall methodology. Drives toward continuous improvement.Responsibilities: Possesses a solid understanding of how agile and waterfall frameworks work to deliver business value and how various practices can and should evolve. Cultivates customer focus as the team collaborates to deliver solutions achieving the desired business outcome. Helps teams self-organize and self-manage using collaborative engagement techniques. Acts as a coach who works within the team to maximize the value created. Responsible for the planning and facilitation of standard meetings to include; backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups. Facilitates the sizing of stories during the planning sprint, backlog grooming, or sprint planning sessions for the team. Utilizes the team “definition of done” to guide the team during their sprint commitments. Leverages defined metrics to enable continuous delivery, provide transparency and to optimize the value of iterative and incremental development. Effectively facilitates retrospectives to pull actionable changes for the team. Works with the product owner and stakeholders to determine staffing requirements. Removes impediments, and makes issues and problems visible. Escalates as necessary. Requirements: Minimum of 3-years of Scrum Master experienceCertified ScrumMaster (CSM or related certification strongly preferred)SAFe Agile experience recommended3+ years of information technology experienceBachelor’s degree in Business, Management, Information Systems or Engineering; or equivalent work experienceCompetent Level Understanding of: Agile and waterfall methodologies, values, and procedures; Technically complex projects; Strong analytical and problem-solving skills with a high attention to detail; Relevant business software (e.g. Microsoft Office applications, Clarity, MS Project, Team Foundation Server, Jira)Possesses the ability to balance a willingness to engage with ideas different from their own, encouragement of others to express divergent perspectives, the capability to influence, conflict management, and teamwork.Highly adaptable to changing environment.Situational awareness of when to listen and when to be assertive. Benefits: We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Facilitate Agile ceremonies, coach scrum teams, manage project scope and timelines, and collaborate with stakeholders to deliver business outcomes. | Bachelor's degree, Scrum Master or related Agile certification, 5-7 years IT experience including Scrum Master role, strong communication and organizational skills, and technical aptitude with Microsoft tech stack. | Description: • Organize and facilitate standard meetings, backlog preparation, iteration planning, retrospectives, iteration reviews and daily stand-ups • Foster continuous improvement and coach the scrum teams to a higher level of self-organizing maturity, at a pace that is sustainable and comfortable for the team and organization • Cultivate customer focus as the team collaborates to deliver solutions achieving the desired business outcome • Facilitate the sizing of stories during the planning sprint, backlog grooming, or sprint planning sessions for the team • Leverage metrics to assist delivery, enable transparency and optimize the iterative / incremental development process • Resolve or escalate blocking impediments and known risks through analysis and prioritization • Manage and negotiate scope, timeline, quality, goals, and deliverables that support business goals and monitor schedule and cost performance throughout the life of the project • Brainstorm with the team to arrive at solutions to challenges and roadblocks to assigned projects with guidance from more experienced managers • Work with the product manager and other stakeholders to determine staffing requirements by giving inputs about project workload and expected fulfillment time • Maintain process documentation and ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility Requirements: • Bachelor's degree in Business, Management, Information Systems or Engineering • Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP) or PMI Agile Certified Practitioner (PMI-ACP) or any other related certification is required • 5 - 7 years of IT experience including prior Scrum Master experience • Collaborative Approach • Strong Influencing Skills • Task Prioritization • Time Management • Strategic Thinking • Planning and Organizational Skills • Foster Positive Work Environment • Strong Communication and Presentation Skills • Analytical and Problem-solving skills • Ownership and Initiative – taking • Negotiation Management • Technical aptitude to work closely with software engineers • Competent understanding of the software development lifecycle (SDLC) • Knowledge of both agile and waterfall methodologies on technically complex projects • Working knowledge of Microsoft Applications including MS Office, MS Project, MS Visio • Knowledge of Application Lifecycle Management (ALM) e.g., Jira, Azure DevOps • Understanding of Project and Portfolio Management tools e.g., Clarity, Open Workbench • Knowledge of Microsoft technology stack (C#, SQL Server) Benefits: • We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. • medical, dental, and vision care • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness • support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave • training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities

Own product roadmap and deliverables, champion customer voice, lead product enhancements, manage GTM strategy, collaborate with stakeholders, and mentor team members. | Bachelor’s degree, 7+ years as Product Owner/Manager, healthcare or pharmaceutical experience preferred, Agile and software lifecycle knowledge, strong communication and leadership skills. | Description: • Own roadmap and product deliverables for assigned product(s) • Champion the voice of the customer and proactively uncover unmet user needs through customer engagement • Proactively use customer insight, data, and intuition to identify and plan product improvements • Lead end-to-end delivery of product enhancements and changes • Own GTM strategy for every release including target customer segments, release timing, customer communications, and readiness of support and commercial teams • Communicate early and often with product management leadership to coordinate cross-team work • Collaborate with stakeholders to understand user needs and prioritize solutions with team(s) • Familiarity with competitor products and capabilities • Deliver capabilities supporting value-based care initiatives, healthcare supply chain optimization, and regulatory compliance • Act as leader and evangelist for product(s) across the company; work closely with sales, customer experience, customer service, marketing, pricing • Regularly engage with external customers to understand requirements and demonstrate new functionality • Provide coaching and mentoring to team members • Perform other duties as assigned Requirements: • Broad training in healthcare, information technology, computer science, business administration, or similar vocations generally obtained through completion of a four-year bachelor’s degree program • Minimum of seven (7) years related and progressively responsible experience as a Product Owner or Product Manager • Understand the basics of business process modeling, software development lifecycle planning, and Agile software development • Experience in Healthcare or Pharmaceutical industry is desirable, with knowledge of value-based care, supply chain trends, and regulatory compliance • Ability to communicate at all levels of the organization • Proven ability to work with and influence cross-functional teams without formal authority • Ability to self-learn and seek out knowledge to improve understanding of technology solutions • Excellent verbal and written communication skills, strong attention to detail • Strong problem-solving, planning, analysis, teamwork, and organizational skills • Exceptional discovery and active listening skills to uncover customer insights and translate them into actionable strategies • Confident presentation skills in small and large groups • Demonstrated working knowledge of product management and Agile software lifecycle methodologies Benefits: • medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities

Manage multiple customer support and data governance teams, oversee project execution and risk mitigation, improve processes and training, and ensure compliance with policies and performance goals. | Requires a bachelor's degree or equivalent, 6+ years of progressively responsible experience, strong communication, analytical and problem-solving skills, technical understanding of support technologies, project management, and team development capabilities. | Description: • Directly manages the License Renewal, Corporate Customer Maintenance, and Data Governance teams' execution customer solution implementations, training and complex issue resolution • Manages and facilitates a variety of special projects, including enterprise strategic initiative (from business case through implementation) as assigned by the VP of Customer Systems and Maintenance Support ensuring successful completion • Proactively identifies potential risk(s) associated with initiatives/objectives; develops and implements strategies to mitigate identified risks; manages issue resolution process • Responsible for Data Quality and Audits to support enhanced customer maintenance and onboarding support • Responsible for management of product access to our customers for a portfolio of Cencora’s specialty business Productivity • Develops metrics, tracks activity, and defines solutions to improve productivity and the customer experience • Manages the overall performance of staff members to ensure compliance with goals, policies and practices and approved Customer Systems and Maintenance Support (CSMS) processes • Collaborates with process team in the development, review and continuous improvement of CSMS policies, procedures and service standards, including process and policy development and documentation • Identifies and investigates opportunities to standardize/improve processes as well as implement system enhancements for the areas that are supported by the team • Provides subject matter expertise regarding customer-facing processes and solutions in support of ABDC and/or Sales Shared Services initiatives • Subject matter expert for development of CSMS training program including both onboarding of new associates as well as continuous education for system enhancements and identified best practices • Responsible for enforcing standards and coaching associates Requirements: • Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program and equivalent combination of experience and education • Normally requires six (6) years directly related and progressively responsible experience • Ability to communicate effectively both orally and in writing • Strong analytical and problem-solving skills • Through knowledge and understanding of business principles, processes and technology • Strong technical understanding of support technologies, contact methods (phone, email, knowledge base, virtual agent), measurement systems and training programs • Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology • Demonstrated capability to staff and develop high performing teams • Strong organizational skills; attention to detail, exceptional project management skills • Ability to execute large-scale projects from design through implementation • Ability to present and discuss technical information in a manner that establishes understanding for technical and non- technical audiences • Excellent analytical, conceptual and problem-solving skills to evaluate technical problems and apply knowledge to identify appropriate solutions • Ability to resolve associate issues effectively and efficiently • Strong computer skills in order to operate effectively with company systems and programs; knowledge of Microsoft Word, Excel and PowerPoint • Master data management experience preferred • Process improvement background preferred (i.e. Lean Six Sigma) • Strong interpersonal skills Benefits: • medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities