Protective Life

Lead platform scoring optimization and operational improvements using Lean Six Sigma and API connectivity while managing communications and reporting to enhance business results. | 7+ years in platform analytics or operations strategy, expertise in Lean Six Sigma, API enablement, strong communication skills, and proficiency with data visualization tools. | Description: • Monitor, interpret, and optimize how the business is scored and rated across Field Technology platforms • Define proactive strategy to ensure top positioning within Field Technology platforms and align roadmaps • Translate scoring insights into operational and workflow improvements to enhance platform rankings and increase application volume • Lead initiatives to streamline workflows, reduce cycle times, and improve throughput across sales and operations • Apply Lean, Six Sigma, and continuous improvement methodologies to identify bottlenecks and drive measurable operational improvements • Partner with IT and vendors to design, test, and implement API-enabled connectivity solutions • Govern all customer-facing communications to ensure clarity, consistency, and support conversion through the sales funnel • Partner with marketing, compliance, and operations to refine messaging that reduces friction and accelerates decisions • Track funnel conversion rates, application volume, policy placement speed, platform throughput, and cost per application • Develop reporting dashboards connecting communication effectiveness, platform scoring, and operational performance to business results • Provide executive insights and recommendations linking platform strategy to revenue and competitive positioning Requirements: • Bachelor's degree in Business, Analytics, IT, or related field (Master’s degree preferred) • 7+ years of experience in platform analytics, operations strategy, or vendor/platform management • Demonstrated ability to interpret business challenges and evaluate platform scoring models • Hands-on experience with Lean, Six Sigma, Kaizen, or similar process improvement frameworks • Strong understanding of digital connectivity solutions, such as API integrations and platform interoperability • Experience driving division-wide improvement initiatives and operational change • Exceptional communication and governance skills • Proficiency in data analysis and visualization tools (Excel, Tableau, SQL) • Experience with API enablement, digital workflows, and platform integration • Preferred: experience in life insurance, financial services, or customer onboarding technologies • Preferred: Knowledge of Field Technology platforms and their role in distributor/customer experience Benefits: • Comprehensive health, dental and vision insurance • Mental health benefits and an employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards wellbeing platform with cash rewards • Accommodations for applicants with a disability (email request)

Provide transactional support to callers, answer policy questions, update information, escalate complex issues, and participate in team initiatives. | At least 2 years customer service experience, 1 year financial services or insurance experience, call center experience preferred, high school diploma, PC proficiency, and flexible schedule. | Description: • Provide basic transactional support to callers including answering policy questions and updating personal information • Engage with customers over the phone, gather and verify sensitive information, and process requests efficiently • Transfer callers to SME/specialist representatives for complex matters • Complete necessary compliance testing and stay up-to-date with industry regulations • Identify opportunities to enhance the customer experience and participate in team initiatives • Identify systemic issues, escalate appropriately, work within specialized skill groups, and manage email queues • Exercise sound judgment in an environment involving sensitive customer information Requirements: • Minimum 2 years of customer service experience required • 1 year of experience in the financial services or insurance field • 1 year of inbound call center experience highly preferred • High school diploma or equivalent required • Windows PC experience and working knowledge of Microsoft Office • Proficiency with multiple computer systems and ability to learn new programs quickly • Excellent written and verbal communication skills • Strong customer focus and attention to detail • Effective decision-making and time management skills • Ability to multitask using verbal and technical skills while on the phone • Flexibility to work any shift within the contact center (Central timezone) • Quiet, dedicated workspace and reliable high-speed internet connection • Availability Monday-Friday, 7:30am – 5:00pm CDT Benefits: • Comprehensive health, dental and vision insurance • Mental health benefits and an employee assistance program • Paid time off • Paid parental leave • Short-term disability • Cultural observance day • Contributions to healthcare accounts • Pension plan • 401(k) plan with Company matching • ProHealth Rewards platform to improve wellbeing while earning cash rewards • Accommodations for applicants with a disability (email martina.winston@protective.com) • Eligibility for certain benefits may vary by position