Owens & Minor

The job involves procurement activities and supporting the procurement team. Specific responsibilities are not detailed in the posting. | The posting does not specify detailed requirements for the position. However, it is implied that some level of experience in procurement is necessary. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement Job Description - Acts as primary support person for Inventory Supply Analysts. This role will research vendor product availability, investigate carrier status as well as follow up on interbranch orders and DC Purchase Orders with possible receiving issues. This role will also be asked to research items considered At Risk for new business in all locations, expediting product and making the appropriate updates to orders and inventory notes. This role will require updating supplier backorder and cancellation detail. Reviewing the Salesforce application cases on a daily basis, providing information for customer backorder reports. Assist with entering and processing ADM (Automated Debie Memo) returns to the Suppliers. Manage location (DC) Mailboxes timely. The anticipated pay range for this position is $22.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Core Responsibilities - Research product status with Suppliers and report this information back to the Customer Excellence Team. Will also update OMNI interface Purchase Order Notes and Salesforce at Risk Notes to make the information available to all teammates. Contact carriers to ensure that orders in transit to the locations are set with appointment to delivery in a timely manner. Create Off Cycle Vendor POs and Interbranch POs as requested for the Active At-Risk team. Comply with Supplier Order Minimums and order procedures to reduce loss of profit. Follow up on issues sent to Inventory Control team or DC Receiving teams Identify problem suppliers and escalate recurring issues such as consistent late orders, receiving discrepancies caused by damaged or missing product, and missed delivery appointments. Update item health database with ETA for new on boarding customers Answer/Forward emails as needed from the DL-BUY email address. Create and submit documents for Supplier Returns (ADM) Qualifying Experience - Bachelor’s Degree preferred but not required. 0-2 more years of Inventory Supply experience (supply chain planning, inventory management, operations, manufacturing planning and/or forecasting) or any combination of education and experience to meet the above requirements. Demonstrated comfort dealing with large, demanding customers with complex distribution networks. Proven ability and willingness to develop relationships with customers (internal & external) Strong multi-tasking skills including ability to manage large amounts of data. Ability to think and act strategically in the business while focusing on day-to-day operational execution. Ability to work effectively in a constantly changing, fast paced team environment. Ability to build strong, collaborative relationships with internal and external business partners. Excellent organizational and influencing skills. Strong communication (written and verbal) skills; comfortable communicating at various organizational levels, and able to back-up thoughts with facts and analysis. Proficiency with Excel, other MS Office applications and data visualization tools (Power BI) Strong results orientation and work ethic, able to work independently. Flexibility to support multiple projects with ability to meet all deadlines. #LI-ST1 If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

Provide HR support via phone and email, resolve issues, and improve HR processes. | Requires 2-3 years in HR Service Center or Customer Service, HR experience, Workday experience, case management skills, and proficiency in Microsoft Suite. | Job Description: • Provide excellent and professional customer service via phone and email channels. • Act as Subject Matter Expert for Tier 2 Support. • Research and resolve all questions within a timely manner as defined by SLAs. • Determine root cause of issues and suggest process improvements. • Contribute to reporting and analytics of the HRSC. • Serve as a SME/resource for Tier 1 & 2 teammates. • Understand and successfully navigate HRIS systems including Workday and Salesforce. • Understand and clearly articulate and problem-solve HR policies, processes, and procedures. • Routinely contribute to improving HR services, processes, and procedures to increase HRSC customer experience and satisfaction. • Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc. Requirements: • Bachelor’s degree preferred • 2-3 years of experience working in HR Service Center or Customer Service • 2-3 years of Human Resources experience • 2-3 years of Workday experience • 2-3 years of case management experience • Proficient in Microsoft Suite • HR Certification (PHR, SHRM, etc.) preferred Benefits: • Medical, dental, and vision insurance, available on first working day • 401(k), eligibility after one year of service • Employee stock purchase plan • Tuition reimbursement

Branch Coordinators deliver excellent customer service to patients and caregivers, ensuring timely and accurate processing of orders. They work collaboratively with patients, providers, and team members to obtain necessary documentation for billing health insurance plans. | A high school diploma or equivalent is required, along with at least one year of related work experience. Strong communication skills and intermediate to advanced computer skills are essential for this role. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. JOB SUMMARY Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans. ESSENTIAL DUTIES AND RESPONSIBILITIES Act as first point of contact to patients arriving in person. Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary. Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry. Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally. Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box. Perform outbound customer satisfaction calls to patients and referrals. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment. May perform functional tests on certain respiratory equipment. Performs other duties as required. SUPERVISORY RESPONSIBILITIES None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High School Diploma or equivalent At least one-year related work experience Certificates, Licenses, Registrations or Professional Designations None SKILLS, KNOWLEDGE AND ABILITIES Organizing Problem Solving/Analysis Patient Focused Teamwork Time Management/Multi-tasking Effective communication in person, on the phone and electronically Computer Skills Intermediate to advanced computer skills Proficient working within multiple systems at once Language Skills English (reading, writing, verbal) Mathematical Skills Intermediate level math skills PREFERRED QUALIFICATIONS Education and/or Experience At least two years’ experience in an office environment, healthcare setting or call center Experience utilizing multi-line phone-system. PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents. Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values. Employee continually engages in activities that require talking and hearing. This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping. Strength Aspects: Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs. WORK ENVIRONMENT Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The Associate Product Manager will drive and execute marketing programs to enhance product profitability and expand market share in the General Supply category. This role involves collaborating with key customers and stakeholders to develop initiatives that support business strategies. | A bachelor's degree is required, with 1-3 years of marketing, business, medical sales, or healthcare experience preferred. Candidates should have experience with business case development and category P&L, along with the ability to work independently and solve complex problems. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement Salary: $100,000.00 annually. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Job Description: The Associate Marketing Product Manager will be responsible for driving and executing marketing programs that support the General Supply category to enhance product profitability and expand market share. This position is accountable for developing initiatives that help drive the key strategies for the business, as well as collaborating with key customers and stakeholders, both internal and external. Core Responsibilities: Lead superior program management and measurable performance to drive net sales, operating profit and market share of the general supply category Play a critical role in maintaining and growing the business. Gather insights from multiple sources and synthesize into a compelling story for the appropriate audience (customers, internal leadership and sales team) Support Advertising and Promotion budget, P&L analyses for a $80+ million business. Serve as an internal and external representative for the offerings, working closely with the sales teams, key customers and leadership team Develop and refine marketing communication and activation plans, with accountability for Advertising and Promotion budget Develop KOL relationships and synthesize regional market intelligence in coordination with regional business unit stakeholders to guide annual strategic financial and portfolio planning Provide leadership support for commercial program development and execution (including pricing, sales collateral, training) Qualifying Experience: Bachelor degree required 1- 3 years of recent Marketing, Business, Medical Sales or Healthcare experience preferred, but not required. Will accept experience in any consumer or retail focused industry Experience with business case development and category P&L and product portfolio financials is preferred Ability to travel 5 - 10% Work independently (self motivated) and complete projects within required timeframes Demonstrate positive energy to effectively represent category internally and externally Skilled in diagnosing and resolving complex problems and o Able to make tough, informed decisions quickly to keep performance opportunities on track If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

Develop and execute procurement category strategies, manage supplier relationships, lead negotiations, and mitigate supply risks for IT Shared Services. | Bachelor's degree and 7+ years procurement experience with strong negotiation, market analysis, and supplier management skills in a distribution or manufacturing environment. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is$90,300.00 - $167,700.00 USD annual. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Qualifications Develop strategic approaches for indirect procurement categories for the Information Technology Shared Services business. Develops thorough category strategies to drive value based on an understanding of business needs, the supply market, spend baseline, evolution and benchmarking. Effectively document, communicate and gain buy-in for the strategies. Research, select, develop, and maintain adequate sources of supply to ensure the requirements of the categories are met with the optimum quality, service and cost to use. Ability to successfully reach business objectives through supplier negotiations. Analyzes market and supply dynamics related to supplier Develop strategic approaches for indirect procurement categories for the Information Technology Shared Services business. Develops thorough category strategies to drive value based on an understanding of business needs, the supply market, spend baseline, evolution and benchmarking. Effectively document, communicate and gain buy-in for the strategies. Research, select, develop, and maintain adequate sources of supply to ensure the requirements of the categories are met with the optimum quality, service and cost to use. Ability to successfully reach business objectives through supplier negotiations. Analyzes market and supply dynamics related to supplier proposals to develop a matrix of negotiation scenarios. Engages business leaders to align on acceptable negotiation outcomes. Develops a negotiation plan, counterarguments, opening positions, and plan for executing negotiations. Leads the development of risk analyses, assessments and mitigation plans for categories of spend. Manage supplier network for assigned categories to provide sufficient goods and services to meet highest short-range requirements, protect against temporary supply interruptions and provide for long-range growth needs. Develop and execute a plan to quickly and effectively manage any supply interruptions. Plan, prepare, and execute annual supplier business reviews that cover all aspects of the supplier-customer relationship. Contribute to the annual Procurement Savings initiative through effective negotiations, sourcing changes, or specification changes with close collaboration with key internal stakeholders. Interacts with stakeholders to develop, engage and lead supplier relationships for extracting the greatest value in cost, security of supply, risk management, sustainability and innovation. Manage the ongoing performance of our suppliers including objective setting and supplier evaluations where warranted. Comprehend and provide constructive input on legal contract documents related to purchasing terms, conditions, indemnification, intellectual property ownership, etc. Knowledgeable about the markets and how they affect price, availability, or supply chain logistics. Will use specific market analysis to predict behavior and supply risks to the organization. Will adjust strategies to minimize effect of market change. May provide market analysis to customers and advice to others within procurement. Forecast timely price and availability information on assigned categories to the various consuming businesses and communicate this information to appropriate personnel in the company so it is properly integrated into business strategy and decision-making. Maintain an up-to-date knowledge of corporate policies and procedures, as well as related governmental laws and regulations to ensure purchasing activities are conducted within the parameters of each. Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results. Communicate fully with superiors, subordinates and others who have need to know in a way that is timely, complete, concise; candid, accurate; clear, and responsive. Education and Experience ·Bachelor's degree in business or related discipline 7 or more years of relevant experience in Procurement Operates with minimal business direction Demonstrated knowledge and experience in procurement processes and driving business results through influence and leadership Procurement experience in a distribution and/or manufacturing business is a plus. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

Drive marketing programs and product initiatives for the Gloves category, manage global product launches, collaborate with sales and leadership, and analyze data to support business growth. | 3-5 years in product management, marketing or sales with strong analytical and communication skills, ability to travel 10-30%, and preferably healthcare or medical device experience. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement Salary range: $115,000-$125,000 annually. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Job Description: The Product Manager will be responsible for driving and executing marketing programs that support the Gloves category needs to build a sustainable and profitable business. This position is accountable for developing initiatives that help drive the key strategies for the business, as well as collaborating with key customers and stakeholders (both internal and external). The scope of responsibilities covers global upstream marketing (including new product launches and global strategy coordination with the regions) and downstream marketing activities to support the development of the North American business. The position will report to the Sr. Director, P&HS Marketing and is accountable for understanding all aspects of the Gloves business. Core Responsibilities: Play a critical role in maintaining and growing the Gloves PPE business serving as the internal and external subject matter expert for the Gloves portfolio category, working closely with the sales teams, regional marketing teams, key customers and leadership team through: Business and Category Management: Actively participate in monthly S&OP process through management and reporting of sales pipeline using salesforce.com working closely with the Demand Planning teams to ensure inventory levels are adequate to support current and future demand. Data analytics - gathering insights from multiple cross functional sources and synthesizing into a compelling story for the appropriate audience (customers, internal leadership, sales team) and perform data analysis to inform business decisions, forecast business results and infer manufacturing implications. Conceptualize and lead superior product and services initiatives to drive net sales, operating profit, and market share of the Apparel business unit. Provide leadership for commercial program development and execution (including pricing strategies, sales collaterals, training). Assist in the preparation of monthly business review and category forecast collateral and P&L analyses for Gloves business. Product Management: Monitor the global marketplace, collect business intelligence, perform market research, identify opportunities and craft offensive and defensive product strategies. Manage and prioritize global innovation pipeline, develop and implement product launch roadmaps and refine marketing, communication and market activation plans. Lead cross functional team in new product development projects. Commercial/Customer site visits and trade show attendance as required Monitor and track market share using available data analytics tools Qualifying Experience: Bachelor’s degree in business/related field 3-5 years business experience, Product Management, Marketing and/or Sales required; Healthcare, Medical Device, Life Sciences preferred Ability to travel 10%-30% of the time. Strong computer skills including Microsoft; Word, Excel and PowerPoint. Strong analytical, decision making, influence, and communication skills. MBA desirable or equivalent experience Ability to work independently (self-motivated) and complete projects within required timeframes; bias for action. Demonstrate positive energy to effectively represent category internally and externally. Operate with a sense of urgency, curiosity, and an aggressive desire to win. #LI-ST1 If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

Drive marketing programs to increase sales and market share for medical exam gloves by collaborating with sales teams, customers, and leadership. | 1-3 years marketing or related experience, Bachelor’s degree, strong computer and communication skills, ability to travel 10-30%. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement Salary range: $80,000-$95,000 annually. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Job Description: The Associate Marketing Product Manager will be responsible for driving and executing marketing programs that support North American Medical Exam Gloves needs to enhance product profitability and expand market share. This position is accountable for developing initiatives that help drive the key strategies for the business, as well as collaborating with key customers and stakeholders, both internal and external. Core Responsibilities: Lead superior program management and measurable performance to drive net sales, operating profit, and market share of the medical exam glove unit. Play a critical role in maintaining and growing the business. Gather insights from multiple sources and synthesize into a compelling story for the appropriate audience (customers, internal leadership, and sales team). Serve as the internal and external representative for the exam glove offering, working closely with the sales teams, key customers and leadership team. Provide leadership for commercial program development and execution (including pricing, sales collateral, training). Develop and refine marketing, communication and market activation plans. Monitor and track market share using available data analytics tools Qualifying Experience: Bachelor’s degree required. 1-3 years of recent Marketing, Business, Medical Sales or Healthcare experience. Ability to travel 10%-30% of the time. Strong computer skills including Microsoft; Word, Excel and PowerPoint. Work independently (self-motivated) and complete projects within required timeframes. Strong analytical, decision making, influence, and communication skills. Demonstrate positive energy to effectively represent category internally and externally. Skilled in diagnosing and resolving complex problems and opportunities. #LI-ST1 If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The role involves managing relationships within the existing commercial technology customer base and ensuring their technical needs are met. It also includes identifying growth opportunities and providing sales support to Technology Directors. | A Bachelor's degree in a relevant field is required, along with 1 to 3 years of related experience. Candidates should possess strong communication, negotiation, and project planning skills. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Job Description: Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed. Core Responsibilities: Establishes, maintains, and continuously strengthens relationships within the assigned customer base. Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability. Targets and pursues expansion of technology offerings to new departments within a given customer engagement. Searches for opportunities to introduce additional technology services into existing customer accounts. Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer. Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts. Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues. Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable. Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers. Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate. Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor. Supports achieving savings expectations and targets set forth in contractual agreements. Assist with onsite training clinical staff on use of the technology platform. Participates in commercial technology implementations and provides support in geographical area. May act as commercial technology special project lead on assigned accounts. Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing. Generates Leads for other Owens & Minor commercial offerings. Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required. May travel up to 65% of the time. Performs additional duties as directed. Qualifying Experience: Bachelor’s degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area. Over one year and up to three years of related experience preferred. Or any combination of education and experience to meet the above requirements. Has experience leading company transforming projects Ability to implement sales strategies. Demonstrated persuasion, negotiation, and influencing skills. Ability to follow up and follow through to ensure customer commitments are kept. Clear and accurate verbal and written communication skills, ability to deliver effective product presentations. Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products. Awareness of applicable government regulations and their impact on the business. Demonstrated project planning and organizational skills. Ability to develop long range plans to accomplish territory objectives. Ability to meet deadlines. Ability to work independently as well as part of a team. Ability to recognize business or incremental sales opportunities. Ability to display sound business judgement on a consistent basis. Honesty and integrity. This position is located in Houston, Texas and 65% travel is required. #LI-CS2 If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The Diabetes Outside Sales Specialist is responsible for selling Continuous Glucose Monitors, insulin pumps, and supplies. Responsibilities include conducting sales calls, developing customer relationships, and representing the company at trade shows. | A minimum of two years of outside sales experience in the healthcare space is required. A bachelor's degree is preferred, but applicable work experience may be considered in lieu of a degree. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated base salary range for this position is $75-80K/year with uncapped commission. The actual compensation offered may vary based on job related factors such as experience, skills, education, and location. Byram Healthcare’s Diabetes portfolio is experiencing tremendous growth and is searching for talented individuals to join their team. The Diabetes Outside Sales Specialist is responsible for selling a full range of Continuous Glucose Monitors (CGM’s), insulin pumps, and supplies. Responsibilities include but not limited to: Conduct effective sales calls with targeted call points (e.g., Endocrinology, Primary Care and Internal Medicine) Partner with Regional Sales Manager to establish strategic sales plans that encompass all referral sources in the assigned territory. Identify & develop relationships with key customers to drive sales growth of Byram Healthcare’s service offerings. Maintain the highest level of customer satisfaction by resolving and following up on all customer concerns in a timely manner. Build positive customer experiences by engaging in active dialogue which includes the ability to explain reimbursement requirements, services, and necessary documentation. Arrange & conduct in-services. Analyze impact of managed care in the territory and its effect on prescribing decisions and modify sales and promotion strategies as needed. Represent Byram Healthcare at local, regional, and national trade shows and diabetes exhibits to promote Byram’s services to a broad diabetes community. Minimum Requirements: A minimum of two (2) years’ experience SELLING IN THE HEALTHCARE SPACE REQUIRED Bachelor’s degree preferred; two (2) years applicable work experience will be considered in lieu of a bachelor’s degree. Demonstrable success in previous employment indicated by high level of sales performance. Outside sales experience REQUIRED. A valid state driver's license, automobile insurance, and satisfactory driving record is required. Must reside in the geographic location of assigned territory. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The role involves ensuring customer satisfaction with company products and services while managing relationships with existing commercial technology customers. Responsibilities include identifying growth opportunities, providing technical support, and collaborating with sales teams to enhance customer engagement. | Candidates are required to have a Bachelor's degree in a relevant field and ideally 1 to 3 years of related experience. Key skills include strong communication, negotiation abilities, and project planning capabilities. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated salary range for this position is $75-85k base plus 15K target variable, uncapped. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Ensures that the customer is satisfied with company products and services. Works closely with Sales Account Executives and oversees day-to-day relationship with customer. Ensures schedules and budgets are met according to contractual agreements. Travel within assigned region, Newark to Lancaster PA-prefer Philly as a home base. Responsible for organic growth within the existing commercial technology customer base. Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities. Provides sales support to Technology Directors in sales geography. May independently perform Technology-related service support at assigned accounts. Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed. Core Responsibilities Establishes, maintains, and continuously strengthens relationships within the assigned customer base. Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability. Targets and pursues expansion of technology offerings to new departments within a given customer engagement. Searches for opportunities to introduce additional technology services into existing customer accounts. Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer. Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts. Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues. Work with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable. Presents new functionality, upgrades and modules to existing customer base. Partners with commercial technology leadership to proactively educate customers. Monitors customer satisfaction through ongoing identification of customer needs and expectations. Addresses risk immediately and escalates internally as appropriate. Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor. Supports achieving savings expectations and targets set forth in contractual agreements. Assist with onsite training clinical staff on use of the technology platform. Participates in commercial technology implementations and provides support in geographical area. May act as commercial technology special project lead on assigned accounts. Will support billing for technology services and submit requests to bill when needed as well as support A/R review to ensure accounts are always in good standing. Generates Leads for other Owens & Minor commercial offerings. SUPPLEMENTAL JOB FUNCTIONS: Support Technology Director on Technical Demonstrations, Data Analytics, Physical Assessments, RFPs and Sales Proposals when required. May travel up to 65% of the time. Performs additional duties as directed. Qualifications EDUCATION & EXPERIENCE REQUIRED: Bachelor’s degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area. Over one year and up to three years of related experience preferred. Or any combination of education and experience to meet the above requirements. KNOWLEDGE SKILLS & ABILITIES: Has experience leading company transforming projects Ability to implement sales strategies. Demonstrated persuasion, negotiation, and influencing skills. Ability to follow up and follow through to ensure customer commitments are kept. Clear and accurate verbal and written communication skills, ability to deliver effective product presentations. Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products. Awareness of applicable government regulations and their impact on the business. Demonstrated project planning and organizational skills. Ability to develop long range plans to accomplish territory objectives. Ability to meet deadlines. Ability to work independently as well as part of a team. Ability to recognize business or incremental sales opportunities. Ability to display sound business judgement on a consistent basis. Honesty and integrity. #LI-CS2 If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The Diabetes Sales Specialist is responsible for selling Continuous Glucose Monitors, insulin pumps, and supplies. This role involves conducting effective sales calls, developing customer relationships, and representing the company at trade shows. | Candidates must have a minimum of two years of sales experience, preferably in outside sales. A bachelor's degree is preferred, but relevant work experience may be considered in lieu of a degree. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement The anticipated BASE SALARY range for this position is $75K-80K/year with uncapped bonus. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Byram Healthcare, a fully owned subsidiary of Owens & Minor, has been a national leader in disposable medical supply delivery since 1968. We provide quality supplies, services, and support, specializing in diabetes, ostomy, wound care, urology, and incontinence supplies. Our wide ray of products along with our superior service in a complex healthcare market is why more people are choosing Byram Healthcare for their disposable medical supply needs. Byram Healthcare’s Diabetes portfolio is experiencing tremendous growth and is searching for talented individuals to join their team. The Diabetes Outside Sales Specialist is responsible for selling a full range of Continuous Glucose Monitors (CGM’s), insulin pumps, and supplies. RESPONSIBILITIES: Conduct effective sales calls with targeted call points (e.g., Endocrinology, Primary Care and Internal Medicine). Partner with Regional Sales Manager to establish strategic sales plans that encompass all referral sources in the assigned territory. Identify & develop relationships with key customers to drive sales growth of Byram Healthcare’s service offerings. Maintain the highest level of customer satisfaction by resolving and following up on all customer concerns in a timely manner. Build positive customer experiences by engaging in active dialogue which includes the ability to explain reimbursement requirements, services, and necessary documentation. Arrange & conduct in-services. Analyze impact of managed care in the territory and its effect on prescribing decisions and modify sales and promotion strategies as needed. Represent Byram Healthcare at local, regional, and national trade shows and diabetes exhibits to promote Byram’s services to a broad diabetes community. QUALIFICATIONS: A minimum of two (2) years’ experience SELLING A SERVICE OR COMMODITY PRODUCT REQUIRED. Non-medical experience will also be considered. Bachelor’s degree preferred; two (2) years applicable work experience will be considered in lieu of a bachelor’s degree. Demonstrable success in previous employment indicated by high level of sales performance. Outside sales experience REQUIRED. A valid state driver's license, automobile insurance, and satisfactory driving record is required. Must reside in the geographic location of assigned territory. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The Branch Coordinator supports the daily operations of the Branch Office and Branch Manager(s) by gathering documentation, answering customer inquiries, and performing various processing duties. This role also involves assisting with patient scheduling, handling billing information, and conducting customer satisfaction calls. | A high school diploma or GED is required, along with at least two years of related experience in an office environment. Strong organizational, customer service, and communication skills are essential for this position. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement ABOUT THE COMPANY Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. The anticipated hourly range for this position is $13.45 - $18.86. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. JOB SUMMARY The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting. ESSENTIAL DUTIES AND RESPONSIBILITIES Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines. Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary. Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage. Perform post-delivery work order confirmation and data entry. Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed. Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes Support overnight oximetry program. Collect credit card/billing information as needed. Assist with patient scheduling for delivery and pick up of equipment. Carry out filing, and faxing records on a routine basis. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments. May perform outbound customer satisfaction calls to patients and referrals. Order inventory or office supplies. Performs other duties as required. SUPERVISORY RESPONSIBILITIES N/A MINIMUM REQUIRED QUALIFICATIONS Meets company minimum standard of Background Check Education and/or Experience High school diploma or GED is required. At least two years related experience in an office environment is preferred. Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Good organizational skills. Strong customer relations/problem solving. Strong phone skills. Strong interpersonal and teamwork skills. Ability to multi-task effectively. Ability to communicate effectively via phone using technology software electronically. If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities. Computer Skills Microsoft Office programs. Basic printing/faxing/scanning. Language Skills English (reading, writing, verbal). Mathematical Skills Basic Math Skills PREFERRED QUALIFICATIONS SKILLS, KNOWLEDGE AND ABILITIES Knowledge of DOT/FDA Regulations. Language Skills Bilingual (reading, writing, verbal). Other Skills Previous interaction with the Public in a service management industry. PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs. WORK ENVIRONMENT Work is performed remotely The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.

The Sleep Supply Specialist will provide excellent customer service and product information to patients and providers. This role involves problem-solving common complaints and creating a positive patient experience. | A high school diploma or GED is required along with 6 months to one year of inside sales or customer service experience. Previous healthcare experience and familiarity with various insurance plans are also necessary. | At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement JOB SUMMARY Remote The Sleep Supply Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include: Evangelize our customers and turn our disgruntled patients into our biggest fans. Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. Proactively create a better patient experience. Be a champion of the employee experience and drive our unique company culture. Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. 1130 AM-800 PM Central Time Monday-Friday. Rotating Saturdays -shift is 8-hour shift within 700-600 PM Central Time Holidays (8-Hour shift during business hours). Sundays (8-hour shift during business hours) are volunteer at this time for Overtime. The anticipated hourly range for this position is $17.00 - $18.00. The actual compensation offered may vary based on job-related factors, such as experience, skills, education, and location. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the primary patient point of contact for inbound and outbound sales/service calls, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives. Achieve agreed upon sales targets and outcomes within a specific timeframe. Meet all personal/team qualitative and quantitative targets. Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment. Accurately processes orders, returns or incorrect orders by working through complex systems and processes. Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility. Collect payment or make payment arrangements. Verify order status and correctly relay tracking information. Schedule RT Refits/Phone Visits for patients. Educate patients on the value of sleep therapy and the resupply program. Upsell patients on items that will improve their sleep therapy experience. Maintain in-depth knowledge of current marketing promotions. Expedite patient problems, complaints with possible resolutions to maximize satisfaction. Accurately document patient account to ensure comments, discussions and concerns are captured correctly. Frequently attend training to improve knowledge and performance levels. Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner. Adhere to HIPAA guidelines. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES N/A MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or GED is required 6 months to one year inside sales and/or customer service experience Previous healthcare experience Experience with various insurance plans (HMO, PPO, Medicare) Certificates, Licenses, Registrations or Professional Designations N/A SKILLS, KNOWLEDGE AND ABILITIES Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives. Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision. Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups. An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues. Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model. Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization. Computer Skills Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word Language Skills English (reading, writing, verbal) Mathematical Skills Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. PHYSICAL DEMANDS This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. This position also may require the occasional lifting of equipment up to 50 lbs. This position is remote and requires a distraction free environment Required to be in a home office/workspace during scheduled work hours OTHER INFORMATION The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions. If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today. Life at O&M When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.