Medical Guardian

Handle incoming calls to assist members with product troubleshooting, billing, and account updates while promoting additional products. | High school diploma and 2+ years in member service or call center with computer proficiency and ability to work remotely. | At Medical Guardian, we empower our members to live a life without limits. We do this by offering best-in-class service for members who own our medical alert devices. As a Member Support Specialist, you will play a critical role by working directly with our members and their loved ones. We guide them through product activations, troubleshooting, billing, and much more. We do this within a supportive and friendly team environment, which reflects Medical Guardian’s award-winning company culture. This role offers our members peace of mind, security, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our members, and we are dedicated to the Medical Guardian mission. If this sounds like the right fit for you, please read on to learn more. Compensation: $17 per hour For this role: We are seeking experienced member service professionals and those who are caring and compassionate to join our team. Equipment is provided. Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Start Date: MONDAY, September 14th Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days. A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role. Key Duties and Responsibilities: Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services. Guide callers through troubleshooting, navigating the company site or effectively using the products or services. Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete. Perform account updates as needed and thoroughly document conversations to keep member records complete and current. De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems. Be a company brand ambassador, promoting the value of additional products and services during service calls. This includes selling add-ons to existing members. Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience. Meet personal/team qualitative and quantitative performance objectives. Perform other duties and responsibilities as assigned. Desired Experience: 2+ years previous member service call center or member-facing experience desired Required Skills: Associate or bachelor’s degree (preferred); high school diploma required Computer proficient with the ability to multi-task Professional, enthusiastic and kind with a passion for serving Effective active listening skills with ability to probe to ensure appropriate resolution Strong communication, organization and time-management skills Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation & Public Holidays) Short Term & Long Term Disability Retirement Plan (401k)

Manage monitoring center partner relationships and lead Quality Assurance functions to optimize service quality and operational efficiency. | Requires 5+ years leadership in operational performance improvement, data-driven decision making, and preferably managing outsourced healthcare or emergency response operations. | Company Background: Founded in 2005, Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Position Summary: Medical Guardian is seeking a highly driven, analytical, and operationally focused Manager, Monitoring Operations & Quality to own the performance, accountability, and continuous improvement of our monitoring center operations. This role is critical to ensuring our members receive exceptional service during some of the most important moments of their lives. The successful candidate will serve as the primary relationship owner for Medical Guardian's monitoring center partners, driving operational excellence, service quality, performance accountability, and continuous improvement across the monitoring experience. Initially, this role will focus on monitoring center performance management, vendor oversight, operational governance, and member experience optimization. As the organization continues to evolve, this leader will expand responsibilities to build and lead a Quality Assurance function responsible for quality monitoring, performance evaluation, coaching insights, and quality technology implementation across Member Experience operations. This is an ideal opportunity for a leader who thrives in fast-paced environments, enjoys solving complex operational challenges, and is passionate about building scalable processes that improve customer outcomes. Key Responsibilities Monitoring Operations & Vendor Performance Management Serve as the primary business owner and relationship manager for Medical Guardian's monitoring center partners. Establish, monitor, and enforce performance expectations, service levels, and operational standards with monitoring vendors. Analyze monitoring center performance data and trends to identify opportunities for improvement and risk mitigation. Drive continuous improvement initiatives focused on alarm handling, response times, service quality, operational efficiency, and member experience. Conduct regular business reviews with monitoring partners and hold vendors accountable for achieving agreed-upon performance targets. Monitor agent performance, automation effectiveness, workflows, and downstream operational processes to ensure reliable and consistent execution. Ensure alarm monitoring protocols, operational procedures, and data management processes support ongoing compliance requirements, regulatory expectations, and business standards. Develop, maintain, and govern standard operating procedures (SOPs) related to monitoring operations and alarm handling. Partner cross-functionally with Operations, Technology, Product, Member Services, Training, Compliance, and Executive Leadership to ensure monitoring operations support evolving business needs. Track, analyze, and report key operational metrics and performance indicators to stakeholders across the organization. Provide timely communication regarding performance results, emerging risks, operational issues, outages, and service disruptions. Lead vendor accountability efforts related to incident management, root cause analysis (RCA), corrective actions, and long-term mitigation planning. Identify and proactively address member experience issues impacting customer retention, satisfaction, and operational effectiveness. Monitor and evaluate member attrition trends related to monitoring experiences and partner with stakeholders to implement corrective actions. Quality Assurance Leadership (Future-State Responsibilities) Build, recruit, onboard, train, and lead a Quality Assurance team supporting Member Experience operations. Design and implement scalable quality monitoring programs, evaluation frameworks, and performance review processes. Develop quality scorecards, audit methodologies, reporting mechanisms, and coaching processes. Partner with department leaders to establish quality standards and performance expectations across customer-facing teams. Deliver actionable quality insights and recommendations that improve agent performance, customer outcomes, and operational consistency. Evaluate, select, and implement quality monitoring technologies, including AI-powered quality management and analytics solutions. Create and maintain quality documentation, workflows, templates, and governance standards. Lead ongoing calibration efforts to ensure consistency and fairness across quality evaluations. Establish quality metrics, reporting dashboards, and executive-level performance communication. Qualifications: Required 5+ years of leadership experience with a demonstrated track record of driving operational performance improvements and delivering measurable business results. Strong experience managing performance through metrics, data analysis, and process improvement initiatives. Proven ability to influence cross-functional stakeholders and drive accountability across internal and external teams. Exceptional communication, relationship management, and problem-solving skills. Experience developing operational processes, documentation, and performance reporting frameworks. Strong project management skills with the ability to manage multiple priorities simultaneously. Advanced analytical capabilities with experience translating data into actionable business recommendations. Preferred Experience managing business-critical vendor relationships and outsourced operations. Experience within the Personal Emergency Response Systems (PERS), healthcare services, monitoring center, contact center, emergency response, or highly regulated service industries. Experience designing, implementing, or managing Quality Assurance programs. Experience leading customer experience, operational excellence, or continuous improvement initiatives. Experience implementing quality monitoring, workforce management, analytics, or AI-enabled operational technologies. Lean, Six Sigma, Quality Management, or Project Management certifications. implementation. Successful recruitment and development of a high-performing Quality Assurance team. Why This Role Matters: At Medical Guardian, our mission is to empower older adults to live a life without limits. The Manager, Monitoring Operations & Quality plays a critical role in delivering on that mission by ensuring every monitoring interaction reflects the highest standards of service, reliability, and care. This leader will directly influence member outcomes, operational excellence, and the future evolution of quality across the organization. Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match

Design and build real-time streaming and batch data pipelines and develop data services and APIs for analytics and ML/AI teams. | Bachelor's degree and 6+ years experience in data engineering with big data and streaming pipelines, strong hands-on with Databricks, Spark, and Azure. | About Medical Guardian Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Mission This role is focused on building real time streaming data solutions that enable data-driven decisions on live devices and telemetry data. While the Senior Data Engineer will support batch data processes, the primary focus is on real-time streaming use cases, data services for APIs and microservices, and pipelines that feed both operational applications and ML/AI model development in a medical device IoT environment. Role Description As a Senior Data Engineer, you will play a key role in driving the design and architecture of data pipelines that consume real-time streaming data from connected medical devices. You will collaborate cross-functionally with business analysts, software engineers, machine learning engineers, and business users to implement technical approaches and infrastructure that support data consumption across the organization. This is a great opportunity for someone who is passionate about data engineering, thrives in environments where you can take ownership and recommend solutions, and is a self-starter who is open to learning new tools as needed. Key Responsibilities Design and build batch and streaming data pipelines on Azure and Databricks, with primary focus on real-time IoT and telemetry use cases within a Medallion architecture. Develop ETL/ELT workflows to ingest, transform, and validate large volumes of structured and unstructured data. Build and maintain data services, APIs, and microservices for application, analytics, and ML/AI teams. Implement real-time streaming solutions using Azure Event Hubs, Azure Stream Analytics, and related Azure integration patterns, with cost-effective throughput, partitioning, and downstream delivery to Databricks. Optimize production Databricks pipelines using PySpark, Spark SQL, and Delta Lake, including Spark tuning for performance, reliability, and cost. Troubleshoot and resolve complex pipeline issues across Databricks, Azure, and on-premises systems, including root cause analysis and corrective action. Partner with data analysts, software engineers, ML engineers, and business stakeholders to translate requirements into technical designs and delivery priorities. Apply data quality, validation, and privacy-first practices, and deliver reliable pipelines through software engineering standards, documentation, testing, and CI/CD. Outcomes Onboard to the Azure Databricks environment and contribute to troubleshooting, stabilization, and optimization of existing batch and streaming data pipelines. Stand up Azure streaming ingestion for telemetry data and deliver production-ready pipelines integrated with Databricks to support API, ML, and downstream analytics consumption within the Medallion architecture. Design and deliver data services or consumption patterns that enable business and ML teams to access near-real-time telemetry data reliably, securely, and on a scale. Qualifications Required Experience: Bachelor's degree in Computer Science, Mathematics, Engineering, or a related technical field and 6+ years of professional experience in data engineering, analytics, or warehousing OR Master's degree in a related technical field and 3+ years of professional experience in data engineering, analytics, or warehousing 5+ years of experience designing, building, and operating big data and real-time streaming pipelines across cloud and on-premises environments 5+ years applying DevOps and CI/CD practices to data and analytics workloads Production experience building data services, APIs, or microservices for downstream data consumption Required Technical Skills: Strong, hands-on experience designing and building production-grade data pipelines on Databricks Demonstrated experience with Spark optimization and tuning in Databricks, including performance analysis, partitioning strategies, caching, shuffle optimization, and cost-aware pipeline design Strong experience with Azure cloud services for data engineering and streaming workloads Experience building data services, APIs, or microservices for data consumption. Data quality, validation, and privacy-aware handling for regulated or sensitive data Preferred Technical Skills: Azure Event Hubs and Azure Stream Analytics for IoT and telemetry ingestion and stream processing Additional Azure data and integration services supporting batch and streaming architectures Collaboration with ML teams: feature pipelines, training data, or streaming data for model development Additional Qualifications: Candidates must be authorized to work in the United States without current or future need for visa sponsorship. Candidates must be able to commute to our Philadelphia, PA office on Tuesdays and Wednesdays. Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match

Lead the strategy, design, execution, and optimization of multi-channel member engagement campaigns using automation and AI to drive adoption and health outcomes. | 3+ years in product management focused on member engagement, experience with marketing automation platforms, strong behavioral science knowledge, analytical skills, and cross-functional Agile collaboration. | About Medical Guardian: Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Role Overview: We're looking for a creative and strategic Product Manager, Member Engagement to own the roadmap and execution of end-to-end engagement campaigns that leverage automation, AI, and behavior design to truly revolutionize how members interact with our solutions. In this role, you’ll lead the development and optimization of intelligent, multi-channel engagement journeys that drive clinical adherence, product engagement, behavior change, and real member value. You’ll be responsible for defining the engagement strategy, designing and testing campaigns, managing the engagement platform, and measuring performance—while continuously evolving the experience based on data and feedback. Key Responsibilities: Strategy & Roadmap Define and own the roadmap for all member engagement initiatives. Perform market, trend, and competitor analysis to identify innovation opportunities. Develop and iterate on strategies that drive adoption, sustained interaction, and health outcomes. Campaign Design & Optimization Design and test behaviorally informed campaigns that guide members through key engagement touchpoints. Leverage automation and AI to deliver personalized, timely, and relevant communications across channels. Use A/B testing, user feedback, and behavioral data to improve engagement rates and outcomes. Platform Ownership & Orchestration Oversee administration and optimization of the member engagement platform. Manage orchestration of campaigns across touchpoints (e.g., SMS, email, in-app, phone, etc.). Partner with CX, marketing, and clinical teams to ensure coordinated messaging and impact. Data, Insights & Impact Define and monitor KPIs related to engagement, campaign effectiveness, behavioral outcomes, and ROI. Translate insights into action, refining strategies and messaging to better serve member needs. Drive adoption and utilization of new features and engagement experiences. Innovation & Leadership Pioneer new ways of interacting with members through emerging channels and technologies. Serve as a thought leader on behavior change, engagement science, and digital member experience. Collaborate cross-functionally to embed engagement thinking across all areas of the business. Qualifications: 3+ years of experience in a Product Manager role focused on member/user engagement. Proven success developing and launching 0-to-1 engagement products or campaigns with high adoption. Strong understanding of behavioral science, digital communications, and engagement design principles. Hands-on experience with engagement or marketing automation platforms (e.g., Salesforce Marketing Cloud, Iterable, Braze, etc.). Analytical mindset with a strong command of engagement KPIs, A/B testing, and user research. Experience working with cross-functional teams in Agile or Scrum environments. Excellent communication and organizational skills; detail-oriented and impact-focused. Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. What You Bring: A passion for transforming the way people connect with digital health solutions. A strong point of view on how to design and scale engagement that actually works. A test-learn-optimize mindset grounded in empathy and behavioral insight. A creative and data-driven approach to problem solving. A track record of making measurable impact Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick Time Off & Holidays) Company Paid Short Term Disability and Life Insurance Retirement Plan (401k) with Company Match

Lead and develop a team to enhance member experience through data-driven strategies, cross-functional collaboration, and continuous improvement. | 7+ years in customer/member experience roles with leadership experience, strong analytical and communication skills, and proficiency in CRM systems. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we have built a reputation for innovation and exceptional service, supporting more than 625,000 members nationwide. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and enhancing the overall journey of our members. Your leadership will ensure that every interaction reflects our commitment to quality, empathy, and innovation, driving member satisfaction and loyalty. What You'll Do: - You will lead and develop a high-performing team focused on delivering exceptional member experiences. - You will analyze member feedback and data to identify opportunities for service improvement. - You will collaborate cross-functionally with product, marketing, and operations teams to implement member-centric initiatives. - You will design and oversee programs that enhance member engagement and retention. - You will establish and monitor key performance indicators to measure the success of member experience strategies. - You will manage escalated member issues, ensuring timely and effective resolution. - You will stay abreast of industry trends to continuously innovate and improve our member services. - You will foster a culture of empathy, responsiveness, and continuous improvement within your team. What You Bring: - Minimum of 7 years of experience in customer experience, member services, or related fields, with at least 3 years in a leadership role. - Strong analytical skills with proficiency in data-driven decision-making. - Excellent communication and interpersonal skills. - Proven ability to lead and motivate teams in a fast-paced environment. - Experience with CRM systems and customer feedback tools. - A passion for improving the lives of others through exceptional service. Bonus Points If You Have: - Experience in the digital health or safety industry. - Knowledge of member engagement platforms and loyalty programs. - Background in project management or process improvement methodologies. - Familiarity with regulatory requirements related to healthcare services. What We Offer: - We offer a dynamic and supportive work environment that values innovation and growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer the chance to make a meaningful impact on the lives of our members every day. Ready to Apply? If you are passionate about leading teams to deliver outstanding member experiences and want to be part of a mission-driven company, please submit your resume and cover letter to our careers page at www.medicalguardian.com/careers.

Lead and develop strategies to enhance member engagement and satisfaction while managing a team to deliver exceptional support and continuous improvement. | 7+ years in customer/member experience roles with 3+ years in leadership, strong analytical and communication skills, and experience with CRM systems. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 years of consistent growth recognized on the Inc. 5000 list, we support more than 625,000 members nationwide by providing innovative solutions that enhance safety and well-being. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and elevating the overall experience of our members. You will lead initiatives to improve customer satisfaction, streamline service delivery, and foster a member-centric culture across the organization. What You'll Do: - You will develop and implement strategies to enhance member engagement and satisfaction. - You will lead and mentor a team focused on delivering exceptional member support. - You will analyze member feedback and data to identify opportunities for service improvement. - You will collaborate with cross-functional teams to align member experience initiatives with business goals. - You will oversee the resolution of complex member issues to ensure timely and effective solutions. - You will drive continuous improvement processes to optimize member journey touchpoints. - You will manage key performance indicators related to member experience and report on progress. - You will champion a culture of empathy and responsiveness within the member services team. What You Bring: - Minimum of 7 years of experience in customer experience, member services, or related fields. - Proven leadership skills with at least 3 years managing teams in a fast-paced environment. - Strong analytical abilities to interpret data and translate insights into actionable strategies. - Excellent communication and interpersonal skills to engage with diverse stakeholders. - Experience with CRM systems and customer feedback tools. - Ability to thrive in a dynamic, growth-oriented company culture. Bonus Points If You Have: - Experience in the digital health or safety industry. - Background in project management or process improvement methodologies. - Familiarity with regulatory requirements related to healthcare or member services. - Advanced certifications in customer experience or leadership. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. - We offer the chance to make a meaningful impact on the lives of our members. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are passionate about enhancing member experience at Medical Guardian. We look forward to hearing from you!

Lead and develop a team to deliver exceptional member support, design and implement member experience strategies, analyze feedback for improvements, collaborate cross-functionally, resolve complex issues, monitor KPIs, and drive training programs. | 7+ years in customer/member experience roles with 3+ years in leadership, strong analytical and communication skills, CRM proficiency, and a passion for member satisfaction. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live life without limits. With over a decade of consistent growth and innovation, Medical Guardian has been recognized on the Inc. 5000 list for 12 consecutive years. We proudly support over 625,000 members, redefining what it means to age confidently and independently through cutting-edge technology and compassionate service. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and enhancing the overall journey of our members. Your leadership will ensure that every interaction reflects our commitment to exceptional service, driving member satisfaction and loyalty. You will collaborate across departments to implement strategies that elevate the member experience and support our mission. What You'll Do: - You will lead and develop a high-performing team focused on delivering outstanding member support and engagement. - You will design and implement member experience strategies that align with company goals and customer needs. - You will analyze member feedback and data to identify opportunities for continuous improvement. - You will collaborate with product, marketing, and operations teams to ensure a seamless member journey. - You will oversee the resolution of complex member issues, ensuring timely and effective solutions. - You will establish and monitor key performance indicators to measure the success of member experience initiatives. - You will drive training programs to enhance team skills and knowledge in member relations. - You will champion a member-centric culture throughout the organization. What You Bring: - You have 7+ years of experience in customer experience, member services, or related fields, with at least 3 years in a leadership role. - You possess strong analytical skills with experience using data to drive decision-making. - You have excellent communication and interpersonal skills to effectively lead teams and collaborate cross-functionally. - You are proficient with CRM systems and customer feedback tools. - You demonstrate a passion for improving customer/member satisfaction and loyalty. Bonus Points If You Have: - Experience in the digital health or safety industry. - Background in project management or process improvement methodologies. - Familiarity with member engagement platforms and technologies. - Advanced certifications in customer experience or leadership. What We Offer: - We offer a dynamic and supportive work environment that values innovation and growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer a mission-driven culture focused on making a positive impact in people’s lives. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are passionate about enhancing member experiences at Medical Guardian. We look forward to hearing from you!

Lead and mentor a team to enhance member satisfaction through strategic initiatives and operational excellence. | 7+ years in customer/member experience management with strong leadership, analytical, and communication skills, preferably in healthcare or digital health. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we have built a reputation for innovation and exceptional member support, serving over 625,000 members nationwide. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and enhancing the overall experience of our members. You will lead a dynamic team focused on delivering exceptional service, driving member satisfaction, and fostering long-term loyalty through innovative strategies and operational excellence. What You'll Do: - You will lead and mentor a team of member experience professionals to achieve high performance and engagement. - You will develop and implement strategies to improve member satisfaction and retention. - You will analyze member feedback and data to identify trends and opportunities for service enhancement. - You will collaborate cross-functionally with product, marketing, and operations teams to align member experience initiatives. - You will oversee the resolution of complex member issues, ensuring timely and effective solutions. - You will drive continuous improvement processes to optimize member interactions and operational workflows. - You will manage key performance indicators (KPIs) and report on member experience metrics to senior leadership. - You will champion a member-centric culture throughout the organization. What You Bring: - 7+ years of experience in customer/member experience management, preferably in healthcare or digital health sectors. - Proven leadership skills with experience managing and developing high-performing teams. - Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. - Excellent communication and interpersonal skills to effectively collaborate across departments. - Experience with CRM systems and customer feedback tools. - Ability to manage multiple projects and priorities in a fast-paced environment. Bonus Points If You Have: - Experience in the medical alert or senior care industry. - Background in digital health technology and service design. - Familiarity with Lean Six Sigma or other process improvement methodologies. - Advanced degree in healthcare administration, business, or related field. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment that values innovation. - We offer flexible work arrangements to support work-life balance. - We offer the chance to make a meaningful impact on the lives of our members. Ready to Apply? Please submit your resume and cover letter through our careers page at www.medicalguardian.com/careers. We look forward to learning how you can contribute to our mission of helping people live a life without limits.

Lead and develop member experience strategies to improve customer satisfaction, engagement, and retention through data-driven insights and cross-functional collaboration. | 7+ years of experience in customer experience or related fields, strong leadership and communication skills, proficiency with CRM systems, and data analytics expertise. | Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 years of recognition on the Inc. 5000 list of Fastest Growing Companies, we serve more than 625,000 members nationwide, providing innovative solutions that enhance safety and peace of mind. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and elevating the overall experience of our members. You will lead initiatives to improve customer satisfaction, engagement, and retention by collaborating across teams and leveraging data-driven insights. What You'll Do: - You will develop and implement strategies to enhance the member journey from onboarding through ongoing support. - You will lead and mentor a team focused on delivering exceptional customer service and support. - You will analyze member feedback and data to identify trends and areas for improvement. - You will collaborate with product, marketing, and operations teams to align member experience initiatives with company goals. - You will design and oversee programs that increase member engagement and loyalty. - You will manage key performance indicators (KPIs) to track the success of member experience efforts. - You will drive continuous improvement by implementing best practices and innovative solutions. - You will represent the voice of the member in cross-functional meetings and strategic planning. What You Bring: - You have 7+ years of experience in customer experience, member services, or related fields. - You possess strong leadership skills with experience managing and developing high-performing teams. - You have a proven track record of using data analytics to drive customer experience improvements. - You are skilled in project management and cross-functional collaboration. - You have excellent communication and interpersonal skills. - You are proficient with CRM systems and customer feedback tools. Bonus Points If You Have: - Experience in the digital health or safety industry. - Familiarity with user experience (UX) design principles. - Knowledge of subscription-based service models. - Experience with change management and process optimization. What We Offer: - We offer a dynamic and supportive work environment that fosters growth and innovation. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer a mission-driven culture focused on making a positive impact in people’s lives. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re passionate about enhancing member experiences at Medical Guardian. We look forward to hearing from you!