Medical Guardian

Compensation

Full Description

Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 years of recognition on the Inc. 5000 list of Fastest Growing Companies, we serve more than 625,000 members nationwide, providing innovative solutions that enhance safety and peace of mind. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and elevating the overall experience of our members. You will lead initiatives to improve customer satisfaction, engagement, and retention by collaborating across teams and leveraging data-driven insights. What You'll Do: - You will develop and implement strategies to enhance the member journey from onboarding through ongoing support. - You will lead and mentor a team focused on delivering exceptional customer service and support. - You will analyze member feedback and data to identify trends and areas for improvement. - You will collaborate with product, marketing, and operations teams to align member experience initiatives with company goals. - You will design and oversee programs that increase member engagement and loyalty. - You will manage key performance indicators (KPIs) to track the success of member experience efforts. - You will drive continuous improvement by implementing best practices and innovative solutions. - You will represent the voice of the member in cross-functional meetings and strategic planning. What You Bring: - You have 7+ years of experience in customer experience, member services, or related fields. - You possess strong leadership skills with experience managing and developing high-performing teams. - You have a proven track record of using data analytics to drive customer experience improvements. - You are skilled in project management and cross-functional collaboration. - You have excellent communication and interpersonal skills. - You are proficient with CRM systems and customer feedback tools. Bonus Points If You Have: - Experience in the digital health or safety industry. - Familiarity with user experience (UX) design principles. - Knowledge of subscription-based service models. - Experience with change management and process optimization. What We Offer: - We offer a dynamic and supportive work environment that fosters growth and innovation. - We offer competitive salary and comprehensive benefits including health, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer a mission-driven culture focused on making a positive impact in people’s lives. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re passionate about enhancing member experiences at Medical Guardian. We look forward to hearing from you!