Medical Guardian

Compensation

Full Description

Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we have built a reputation for innovation and exceptional service, supporting more than 625,000 members nationwide. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and enhancing the overall journey of our members. Your leadership will ensure that every interaction reflects our commitment to quality, empathy, and innovation, driving member satisfaction and loyalty. What You'll Do: - You will lead and develop a high-performing team focused on delivering exceptional member experiences. - You will analyze member feedback and data to identify opportunities for service improvement. - You will collaborate cross-functionally with product, marketing, and operations teams to implement member-centric initiatives. - You will design and oversee programs that enhance member engagement and retention. - You will establish and monitor key performance indicators to measure the success of member experience strategies. - You will manage escalated member issues, ensuring timely and effective resolution. - You will stay abreast of industry trends to continuously innovate and improve our member services. - You will foster a culture of empathy, responsiveness, and continuous improvement within your team. What You Bring: - Minimum of 7 years of experience in customer experience, member services, or related fields, with at least 3 years in a leadership role. - Strong analytical skills with proficiency in data-driven decision-making. - Excellent communication and interpersonal skills. - Proven ability to lead and motivate teams in a fast-paced environment. - Experience with CRM systems and customer feedback tools. - A passion for improving the lives of others through exceptional service. Bonus Points If You Have: - Experience in the digital health or safety industry. - Knowledge of member engagement platforms and loyalty programs. - Background in project management or process improvement methodologies. - Familiarity with regulatory requirements related to healthcare services. What We Offer: - We offer a dynamic and supportive work environment that values innovation and growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer the chance to make a meaningful impact on the lives of our members every day. Ready to Apply? If you are passionate about leading teams to deliver outstanding member experiences and want to be part of a mission-driven company, please submit your resume and cover letter to our careers page at www.medicalguardian.com/careers.