Medical Guardian

Compensation

Full Description

Job Title: Senior Manager, Member Experience Company Overview: Medical Guardian is a leading digital health and safety company dedicated to empowering individuals to live confidently and independently. With over 12 years of consistent growth recognized on the Inc. 5000 list, we support more than 625,000 members nationwide by providing innovative solutions that enhance safety and well-being. Role Overview: As the Senior Manager of Member Experience, you will play a pivotal role in shaping and elevating the overall experience of our members. You will lead initiatives to improve customer satisfaction, streamline service delivery, and foster a member-centric culture across the organization. What You'll Do: - You will develop and implement strategies to enhance member engagement and satisfaction. - You will lead and mentor a team focused on delivering exceptional member support. - You will analyze member feedback and data to identify opportunities for service improvement. - You will collaborate with cross-functional teams to align member experience initiatives with business goals. - You will oversee the resolution of complex member issues to ensure timely and effective solutions. - You will drive continuous improvement processes to optimize member journey touchpoints. - You will manage key performance indicators related to member experience and report on progress. - You will champion a culture of empathy and responsiveness within the member services team. What You Bring: - Minimum of 7 years of experience in customer experience, member services, or related fields. - Proven leadership skills with at least 3 years managing teams in a fast-paced environment. - Strong analytical abilities to interpret data and translate insights into actionable strategies. - Excellent communication and interpersonal skills to engage with diverse stakeholders. - Experience with CRM systems and customer feedback tools. - Ability to thrive in a dynamic, growth-oriented company culture. Bonus Points If You Have: - Experience in the digital health or safety industry. - Background in project management or process improvement methodologies. - Familiarity with regulatory requirements related to healthcare or member services. - Advanced certifications in customer experience or leadership. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. - We offer the chance to make a meaningful impact on the lives of our members. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you are passionate about enhancing member experience at Medical Guardian. We look forward to hearing from you!