LIPARI FOODS OPERATING COMPANY, LLC

Manage and optimize CRM systems, support users, develop reports, and coordinate system integrations. | Minimum 2 years of CRM support experience, proficiency in platforms like HubSpot or Salesforce, and good analytical and communication skills. | Description Lipari Foods is seeking a remote CRM Manager (Occasional travel to our corporate office Warren, MI may be necessary). This newly created position is responsible for managing, configuring, and optimizing the HubSpot CRM and other digital tools (Compass, CCaaS Solution, etc...) to ensure they effectively support business goals in sales, marketing, and customer service. Someone that understands workflows and can work between Sales, Marketing, and customer service. Key Responsibilities • System Management & Maintenance: Administer day-to-day operations, including system monitoring, and staying current on system updates and new features. • User Support & Training: Serve as the primary point of contact for all CRM-related issues, providing technical support, troubleshooting problems, and developing and delivering training materials and sessions for new and existing users. • Customization & Configuration: Tailor the system to meet specific business needs as the business changes. This includes creating new fields, dashboards, and workflows. • Reporting & Analytics: Develop and manage reports and dashboards to provide actionable insights into customer interactions, sales trends, and overall business performance, supporting data-driven decision-making. • Integration Management: Coordinate the integration of the CRM with other internal business systems and third-party applications (e.g., marketing automation tools, ERP systems, CCaaS solution) to ensure seamless data flow. • Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather business requirements and translate them into effective solutions. Required Qualifications and Skills • Education: A bachelor's degree in computer science, Information Systems, Business Administration, or a related field is often preferred. • Experience: Typically, a minimum of two years of experience in a CRM administration or support role; preferably with HubSpot or Rales Force • Technical Skills: • Proficiency in specific CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and other digital platforms. • Understanding of database concepts and principles, with potential proficiency in SQL or basic scripting languages like JavaScript or Apex, depending on the platform. • Experience with data analysis and reporting tools. • Soft Skills: • Strong analytical and problem-solving abilities. • Excellent communication (verbal and written) and interpersonal skills. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. Company Profile: Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain's Business as one of the fastest growing companies in Michigan, and we're not just growing in Michigan! We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow. Lipari Foods LLC is proud to be an Equal Opportunity Employer.

Oversee warehouse operations, lead and develop teams, ensure safety and compliance, and drive continuous improvement. | Requires management experience in manufacturing, distribution, or logistics, with proficiency in data analysis and operational metrics, and preferably Lean/Six Sigma certification. | Description The Warehouse Operations Manager is responsible for overseeing employees within their assigned area of the warehouse and ensuring daily operations run efficiently and safely. This role manages all aspects of warehouse functions, including shipping, receiving, selection, put-away, sanitation, and inventory control. The Warehouse Operations Manager provides leadership and direction to team members, drives adherence to company policies and procedures, and ensures accuracy, productivity, and quality standards are consistently met. Key Responsibilities: 1. Leadership & People Development • Lead, coach, and develop a team of Supervisors and Leads/Trainers • Oversee 40-50+ hourly associates across one or more departments • Build a culture of engagement, accountability, and continuous improvement • Partner with HR to drive staffing, performance management, and employee relations 2. Operational Performance • Ensure department(s) meet or exceed goals for safety, quality, productivity, cost, and delivery speed • Monitor daily metrics (throughput, defect rate, utilization) and identify root causes of variances • Drive operational discipline through standardized processes and auditing • Maintain alignment with site leadership on priorities and shift-level execution 3. Safety & Compliance • Promote a "Safety First" culture and ensure compliance with OSHA and Lipari safety standards • Identify and mitigate risks; drive proactive safety improvements 4. Continuous Improvement • Use Lean, Kaizen, and Six Sigma methodologies to identify waste and streamline operations • Implement process improvements that enhance cost efficiency and customer satisfaction • Lead or support cross-functional projects to scale best practices 5. Strategic Execution • Translate high-level business objectives into clear, actionable operational plans • Partner with support teams (HR, Finance, Engineering, Supply Chain) to align on capacity, staffing, and workflow • Manage budgets and analyze cost drivers to ensure financial performance 6. Customer Focus • Champion Lipari's commitment to operational excellence and on-time delivery • Ensure all processes contribute to meeting or exceeding customer expectations for speed and accuracy Position Requirements: • Bachelor's degree in Business, Operations, Engineering, Supply Chain, or related field • 3+ years of management experience in manufacturing, distribution, logistics, or operations required; 5+ years preferred • Experience leading large teams (70+ employees) in a fast-paced environment • Proficiency in data analysis and operational metrics • Lean/Six Sigma Green or Black Belt certification preferred • Strong analytical and problem-solving skills with a data-driven mindset • Proven record of developing leaders and promoting from within Company Profile: Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain's Business as one of the fastest growing companies in Michigan, and we're not just growing in Michigan! We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow. Lipari Foods LLC is proud to be an Equal Opportunity Employer.

Lead and develop the inside sales team, optimize contact center processes, and manage system administration and reporting. | Proven team leadership, experience with contact center solutions (preferably cloud-based), and strong analytical and troubleshooting skills. | This newly created role, located at our corporate office in Warren, MI, is responsible for leading and developing the inside sales team while also serving as the primary administrator for the cloud-based contact center solution. The ideal candidate combines strong people leadership with the technical acumen needed to optimize systems, processes, and performance. Key Responsibilities Team Leadership & Performance • Hire, train, coach, and develop a high-performing inside sales team. • Set clear sales targets and provide ongoing coaching and accountability to ensure goals are met or exceeded. • Develop, track, and analyze key performance indicators (KPIs); deliver regular insights and performance feedback. Process & Operational Excellence • Design, document, and optimize contact center processes to drive efficiency and consistency. • Collaborate with cross-functional teams (Sales, Marketing, IT, etc.) to identify needs, refine processes, and implement improvements. Contact Center System Administration • Oversee day-to-day system operations, including performance monitoring and issue resolution. • Stay current on system updates, enhancements, and best practices; proactively implement new features. • Serve as the primary point of contact for all contact center system-related inquiries, providing technical support and troubleshooting. Customization, Configuration & Enablement • Configure and customize the contact center platform (fields, queues, workflows, routing, etc.) to support evolving business needs. • Develop and deliver user training, onboarding, and documentation for new and existing team members. Reporting & Analytics • Build and maintain dashboards and reports that provide actionable insights into customer interactions, sales activity, and overall performance. • Support data-driven decision-making through strong analysis and recommendations. Required Qualifications & Skills • Bachelor’s degree in Business Administration or a related field preferred. • Proven experience leading, coaching, and developing teams. • Customer-first mindset with strong collaboration skills. • Proficiency with cloud-based contact center solutions (RingCX preferred). • Solid understanding of contact center operations and best practices. • Strong analytical, troubleshooting, and problem-solving abilities. • Excellent verbal and written communication skills. • High attention to detail, strong organizational skills, and the ability to manage multiple priorities. • Ability to work both independently and collaboratively in a fast-paced environment. Company Profile: Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain’s Business as one of the fastest growing companies in Michigan, and we’re not just growing in Michigan! We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow. Lipari Foods LLC is proud to be an Equal Opportunity Employer.