LIPARI FOODS OPERATING COMPANY, LLC

Compensation

Full Description

Description Lipari Foods is seeking a remote CRM Manager (Occasional travel to our corporate office Warren, MI may be necessary). This newly created position is responsible for managing, configuring, and optimizing the HubSpot CRM and other digital tools (Compass, CCaaS Solution, etc...) to ensure they effectively support business goals in sales, marketing, and customer service. Someone that understands workflows and can work between Sales, Marketing, and customer service. Key Responsibilities • System Management & Maintenance: Administer day-to-day operations, including system monitoring, and staying current on system updates and new features. • User Support & Training: Serve as the primary point of contact for all CRM-related issues, providing technical support, troubleshooting problems, and developing and delivering training materials and sessions for new and existing users. • Customization & Configuration: Tailor the system to meet specific business needs as the business changes. This includes creating new fields, dashboards, and workflows. • Reporting & Analytics: Develop and manage reports and dashboards to provide actionable insights into customer interactions, sales trends, and overall business performance, supporting data-driven decision-making. • Integration Management: Coordinate the integration of the CRM with other internal business systems and third-party applications (e.g., marketing automation tools, ERP systems, CCaaS solution) to ensure seamless data flow. • Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather business requirements and translate them into effective solutions. Required Qualifications and Skills • Education: A bachelor's degree in computer science, Information Systems, Business Administration, or a related field is often preferred. • Experience: Typically, a minimum of two years of experience in a CRM administration or support role; preferably with HubSpot or Rales Force • Technical Skills: • Proficiency in specific CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) and other digital platforms. • Understanding of database concepts and principles, with potential proficiency in SQL or basic scripting languages like JavaScript or Apex, depending on the platform. • Experience with data analysis and reporting tools. • Soft Skills: • Strong analytical and problem-solving abilities. • Excellent communication (verbal and written) and interpersonal skills. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. Company Profile: Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 37,000+ food and packaging products to 32 states and 14,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain's Business as one of the fastest growing companies in Michigan, and we're not just growing in Michigan! We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow. Lipari Foods LLC is proud to be an Equal Opportunity Employer.