Kelsey-Seybold Clinic

Supports and develops business intelligence and reporting systems, acting as a project lead or team member on BI initiatives. | Requires 4+ years of experience in data warehouse/business intelligence development, with expertise in MS SQL Server tools and BI architecture. | Job ID: 2321438 Job Type: Full-time Location: Pearland, TX 77581 Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. Works collaboratively as a senior member of the Business Intelligence & Reporting team under direction of KSC Application Technology Leadership. Supports, develops, and maintains business intelligence (BI), data warehousing, and reporting systems. Acts as a project lead or team member on multi-team projects and uses advanced skill set to develop, test, troubleshoot, and support BI and reporting-related projects and associated solutions/applications. Acts as mentor to others learning essential and advanced BI and/or reporting-related skills. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • Bachelor’s degree in technical or equivalent work experience • 4+ years of experience in data warehouse/business intelligence development. Experience as BI/DW architect or lead in at least one BI/DW initiative / project. Senior level member of BI/DW initiatives and projects. • Experience with Tools and Platforms. Indicate areas where you have significant experience and technical knowledge: MS SQL Database Services / Transact-SQL (T-SQL) • MS SQL Analysis Services (SSAS) • MS SQL Reporting Services (SSRS) • MS SQL Server Integration Services (SSIS) • Business Objects / Crystal Reports • Cognos • Oracle BI • MicroStrategy • Other BI/DW Toolsets • Understanding and Knowledge Areas. Indicate areas where you have thorough understanding and applied experience: • Data Warehouse Design • Reporting and Visualization • OLAP / Cubes • KPIs, Scorecards, Dashboards • Ad-Hoc Reporting • Analytics and Data Interpretation • Data Mining Techniques • Metadata Management • Data Quality Assurance • Master Data Management Preferred Qualifications: • Advanced degree • Advanced certification includes: • MS SQL-related Certifications • Crystal Report-Related Certifications • Vendor-Specific Certifications • Experience in the healthcare industry, large-scale data warehousing, and/or exposure to Epic Systems Clarity • Proven communication and problem-solving skills; Computer literate • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Schedule and manage patient appointments while providing bilingual customer service and problem-solving support to facilitate patient access to healthcare. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey Seybold Clinic is a leading healthcare provider dedicated to delivering exceptional patient care through innovative services and compassionate support. With a strong commitment to community health, we offer a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Healthcare Services Representative I, you will be the first point of contact for patients, ensuring a seamless and positive experience in scheduling and managing appointments. Your role is vital in facilitating patient access to healthcare services by providing courteous, efficient, and comprehensive support. What You'll Do: - You will schedule patient appointments promptly and courteously using computer systems. - You will confirm appointments and manage cancellations efficiently to optimize scheduling. - You will assist patients by problem-solving and utilizing available resources to address their needs. - You will provide comprehensive service to facilitate smooth patient access to healthcare. - You will communicate effectively in both English and Spanish to support diverse patient populations. - You will maintain accurate patient records and ensure confidentiality at all times. - You will collaborate with healthcare teams to coordinate patient care and follow-up. - You will handle patient inquiries and resolve issues with professionalism and empathy. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, both written and verbal. - Strong computer skills, including experience with scheduling software and electronic health records. - Excellent communication and interpersonal skills with a patient-focused approach. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a clinical or hospital setting. - Knowledge of medical terminology and healthcare regulations. - Certification in patient access or healthcare customer service. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and resources. Ready to Apply? To join our dedicated team at Kelsey Seybold Clinic, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to welcoming you to our team!

Schedule and confirm patient appointments, handle cancellations, provide bilingual support, and facilitate patient access to healthcare services. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey-Seybold Clinic is a leading multi-specialty healthcare provider committed to delivering exceptional patient care through innovative services and compassionate support. With a network of clinics and a dedicated team of healthcare professionals, we strive to improve the health and well-being of our diverse community. Role Overview: As a Bilingual Healthcare Services Representative I, you will be the first point of contact for patients accessing our services. Your role is essential in scheduling appointments, managing patient inquiries, and providing courteous, efficient support to ensure a seamless patient experience. What You'll Do: - You will schedule patient appointments promptly and courteously using our PC-based systems. - You will confirm appointments and manage cancellations efficiently to optimize clinic schedules. - You will problem-solve patient concerns by utilizing available resources and escalating issues when necessary. - You will provide comprehensive service to facilitate patient access to healthcare services. - You will communicate effectively in both English and Spanish to assist a diverse patient population. - You will maintain accurate patient records and ensure confidentiality in all interactions. - You will collaborate with clinical and administrative teams to support patient care coordination. - You will handle patient inquiries with professionalism and empathy, ensuring a positive experience. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills. - Strong computer skills, including experience with scheduling software and electronic health records. - Ability to multitask and manage time effectively in a fast-paced environment. - Exceptional interpersonal skills with a focus on patient-centered service. Bonus Points If You Have: - Experience working in a multi-specialty clinic or hospital setting. - Knowledge of medical terminology and healthcare insurance processes. - Certification in Medical Office Administration or related field. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive salary and comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer paid time off and employee wellness programs. - We offer flexible scheduling to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.kelsey-seybold.com/careers. We look forward to welcoming you to our team!

Schedule and confirm patient appointments, handle cancellations, provide bilingual support, and facilitate patient access to healthcare services. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills, and ability to multitask in a fast-paced environment. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey-Seybold Clinic is a leading multi-specialty healthcare provider dedicated to delivering exceptional patient care through innovative services and compassionate support. With a strong commitment to community health and patient satisfaction, we strive to create a welcoming environment where every patient feels valued and understood. Role Overview: As a Bilingual Healthcare Services Representative I in our Patient Access Center, you will be the first point of contact for patients, ensuring smooth scheduling and access to healthcare services. Your role is vital in providing courteous, efficient, and comprehensive support to patients, helping them navigate their appointments and healthcare needs effectively. What You'll Do: - You will schedule patient appointments promptly and courteously using our PC-based systems. - You will confirm appointments and manage cancellations efficiently to optimize scheduling. - You will problem-solve patient concerns by utilizing available resources and providing clear guidance. - You will provide comprehensive service to facilitate patient access and satisfaction. - You will communicate effectively in both English and Spanish to assist a diverse patient population. - You will maintain accurate patient records and ensure confidentiality at all times. - You will collaborate with healthcare providers and administrative staff to coordinate patient care. - You will handle patient inquiries with professionalism and empathy, ensuring a positive experience. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills. - Strong computer skills, including experience with scheduling software and electronic health records. - Ability to multitask and manage time effectively in a fast-paced environment. - Exceptional interpersonal skills with a patient-focused approach. - Problem-solving abilities and resourcefulness in addressing patient needs. Bonus Points If You Have: - Experience working in a multi-specialty clinic or hospital setting. - Knowledge of medical terminology and healthcare insurance processes. - Certification in Medical Office Administration or related field. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive salary and comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth within a supportive team environment. - We offer a positive workplace culture that values diversity, inclusion, and work-life balance. - We offer paid time off and employee wellness programs to support your health and well-being. - We offer flexible scheduling options to accommodate your personal and professional needs. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.kelsey-seybold.com/careers. We look forward to welcoming you to our team!