Kelsey-Seybold Clinic

Schedule and manage patient appointments while providing bilingual customer service and problem-solving support to facilitate patient access to healthcare. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey Seybold Clinic is a leading healthcare provider dedicated to delivering exceptional patient care through innovative services and compassionate support. With a strong commitment to community health, we offer a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Healthcare Services Representative I, you will be the first point of contact for patients, ensuring a seamless and positive experience in scheduling and managing appointments. Your role is vital in facilitating patient access to healthcare services by providing courteous, efficient, and comprehensive support. What You'll Do: - You will schedule patient appointments promptly and courteously using computer systems. - You will confirm appointments and manage cancellations efficiently to optimize scheduling. - You will assist patients by problem-solving and utilizing available resources to address their needs. - You will provide comprehensive service to facilitate smooth patient access to healthcare. - You will communicate effectively in both English and Spanish to support diverse patient populations. - You will maintain accurate patient records and ensure confidentiality at all times. - You will collaborate with healthcare teams to coordinate patient care and follow-up. - You will handle patient inquiries and resolve issues with professionalism and empathy. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, both written and verbal. - Strong computer skills, including experience with scheduling software and electronic health records. - Excellent communication and interpersonal skills with a patient-focused approach. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a clinical or hospital setting. - Knowledge of medical terminology and healthcare regulations. - Certification in patient access or healthcare customer service. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and resources. Ready to Apply? To join our dedicated team at Kelsey Seybold Clinic, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to welcoming you to our team!

Schedule and confirm patient appointments, handle cancellations, provide bilingual support, and facilitate patient access to healthcare services. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey-Seybold Clinic is a leading multi-specialty healthcare provider committed to delivering exceptional patient care through innovative services and compassionate support. With a network of clinics and a dedicated team of healthcare professionals, we strive to improve the health and well-being of our diverse community. Role Overview: As a Bilingual Healthcare Services Representative I, you will be the first point of contact for patients accessing our services. Your role is essential in scheduling appointments, managing patient inquiries, and providing courteous, efficient support to ensure a seamless patient experience. What You'll Do: - You will schedule patient appointments promptly and courteously using our PC-based systems. - You will confirm appointments and manage cancellations efficiently to optimize clinic schedules. - You will problem-solve patient concerns by utilizing available resources and escalating issues when necessary. - You will provide comprehensive service to facilitate patient access to healthcare services. - You will communicate effectively in both English and Spanish to assist a diverse patient population. - You will maintain accurate patient records and ensure confidentiality in all interactions. - You will collaborate with clinical and administrative teams to support patient care coordination. - You will handle patient inquiries with professionalism and empathy, ensuring a positive experience. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills. - Strong computer skills, including experience with scheduling software and electronic health records. - Ability to multitask and manage time effectively in a fast-paced environment. - Exceptional interpersonal skills with a focus on patient-centered service. Bonus Points If You Have: - Experience working in a multi-specialty clinic or hospital setting. - Knowledge of medical terminology and healthcare insurance processes. - Certification in Medical Office Administration or related field. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive salary and comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment that values diversity. - We offer paid time off and employee wellness programs. - We offer flexible scheduling to support work-life balance. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.kelsey-seybold.com/careers. We look forward to welcoming you to our team!

Schedule and confirm patient appointments, handle cancellations, provide bilingual support, and facilitate patient access to healthcare services. | 1-2 years healthcare customer service experience, bilingual English-Spanish proficiency, strong computer and communication skills, and ability to multitask in a fast-paced environment. | Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey-Seybold Clinic is a leading multi-specialty healthcare provider dedicated to delivering exceptional patient care through innovative services and compassionate support. With a strong commitment to community health and patient satisfaction, we strive to create a welcoming environment where every patient feels valued and understood. Role Overview: As a Bilingual Healthcare Services Representative I in our Patient Access Center, you will be the first point of contact for patients, ensuring smooth scheduling and access to healthcare services. Your role is vital in providing courteous, efficient, and comprehensive support to patients, helping them navigate their appointments and healthcare needs effectively. What You'll Do: - You will schedule patient appointments promptly and courteously using our PC-based systems. - You will confirm appointments and manage cancellations efficiently to optimize scheduling. - You will problem-solve patient concerns by utilizing available resources and providing clear guidance. - You will provide comprehensive service to facilitate patient access and satisfaction. - You will communicate effectively in both English and Spanish to assist a diverse patient population. - You will maintain accurate patient records and ensure confidentiality at all times. - You will collaborate with healthcare providers and administrative staff to coordinate patient care. - You will handle patient inquiries with professionalism and empathy, ensuring a positive experience. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills. - Strong computer skills, including experience with scheduling software and electronic health records. - Ability to multitask and manage time effectively in a fast-paced environment. - Exceptional interpersonal skills with a patient-focused approach. - Problem-solving abilities and resourcefulness in addressing patient needs. Bonus Points If You Have: - Experience working in a multi-specialty clinic or hospital setting. - Knowledge of medical terminology and healthcare insurance processes. - Certification in Medical Office Administration or related field. - Familiarity with HIPAA regulations and patient privacy standards. What We Offer: - We offer competitive salary and comprehensive benefits including medical, dental, and vision coverage. - We offer opportunities for professional development and career growth within a supportive team environment. - We offer a positive workplace culture that values diversity, inclusion, and work-life balance. - We offer paid time off and employee wellness programs to support your health and well-being. - We offer flexible scheduling options to accommodate your personal and professional needs. Ready to Apply? Please submit your resume and cover letter through our online application portal at www.kelsey-seybold.com/careers. We look forward to welcoming you to our team!