Kelsey Seybold Clinic

Compensation

Full Description

Job Title: Bilingual Healthcare Services Representative I (Patient Access Center) Company Overview: Kelsey Seybold Clinic is a leading healthcare provider dedicated to delivering exceptional patient care through innovative services and compassionate support. With a strong commitment to community health, we offer a collaborative and inclusive work environment where employees can thrive and grow. Role Overview: As a Bilingual Healthcare Services Representative I, you will be the first point of contact for patients, ensuring a seamless and positive experience in scheduling and managing appointments. Your role is vital in facilitating patient access to healthcare services by providing courteous, efficient, and comprehensive support. What You'll Do: - You will schedule patient appointments promptly and courteously using computer systems. - You will confirm appointments and manage cancellations efficiently to optimize scheduling. - You will assist patients by problem-solving and utilizing available resources to address their needs. - You will provide comprehensive service to facilitate smooth patient access to healthcare. - You will communicate effectively in both English and Spanish to support diverse patient populations. - You will maintain accurate patient records and ensure confidentiality at all times. - You will collaborate with healthcare teams to coordinate patient care and follow-up. - You will handle patient inquiries and resolve issues with professionalism and empathy. What You Bring: - Minimum of 1-2 years experience in a healthcare customer service or patient access role. - Bilingual proficiency in English and Spanish, both written and verbal. - Strong computer skills, including experience with scheduling software and electronic health records. - Excellent communication and interpersonal skills with a patient-focused approach. - Ability to multitask and manage time effectively in a fast-paced environment. Bonus Points If You Have: - Experience working in a clinical or hospital setting. - Knowledge of medical terminology and healthcare regulations. - Certification in patient access or healthcare customer service. - Additional language skills beyond English and Spanish. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive workplace culture that values diversity. - We offer flexible scheduling options to promote work-life balance. - We offer employee wellness programs and resources. Ready to Apply? To join our dedicated team at Kelsey Seybold Clinic, please submit your resume and cover letter through our online application portal or email them directly to our HR department. We look forward to welcoming you to our team!