InstantServe LLC

Model and analyze business processes using BPM tools to improve workflows and collaborate with stakeholders. | Bachelor's degree, experience as a Business Process Modeler, proficiency with BPM tools, knowledge of BPMN, and preferred government domain experience. | Title: Business Analyst Location: Jackson, MS (Remote) Bachelor's degree in Business, Information Systems, or a related field Proven experience as a Business Process Modeler or similar role Proficiency in using business process modeling tools (e.g., Visio, Lucidchart, or dedicated BPM tools) Strong understanding of business process modeling notations, particularly BPMN Excellent analytical and problem-solving skills Effective communication and collaboration abilities Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred State Government experience and specific experience in DHS or Child Welfare domains is preferred Detail-oriented with a focus on producing high-quality deliverables

Assess AI use cases, review AI project architectures for security and scalability, and support AI process development. | Senior-level experience in AI/ML tools, cloud platforms, big data technologies, data architecture, and knowledge of responsible AI principles. | Job Title: AI Architect Location: Denver, CO Duration: 12 Months (Remote) Job Description The AI Architect will participate in four major activities including performing risk and impact assessments of potential AI projects, executing technical solutioning and consultation for potential AI projects, assisting with use case trend analysis and road mapping, and supporting the overall development of process around use of AI. Key Responsibilities: • Use Case Identification & Assessment: Conduct thorough assessments of potential AI use cases, considering their feasibility, impact, and associated risks. • Solution Review & Architecture: Evaluate the technical soundness of AI project proposals, focusing on architecture, security, privacy, data quality, model performance, and scalability. Advise on design to ensure scalable and secure data architectures to support AI/ML workloads, ensuring data quality, availability, and compliance. Required Skills and Experience: • Technical background in AI and machine learning, including deep knowledge of AI/ML tools and models (e.g. Google Vertex, AWS Kendra, Snowflake Cortex, AWS SageMaker, Google AI Studio), cloud computing (i.e., AWS, GCP), big data technologies (i.e., Snowflake, Redshift, BigQuery), and data architecture principles. • Experience with AI and data architecture and management. • Knowledge of responsible AI principles and ethical considerations. • Senior analytical and problem-solving skills. Additional Desired Skills and Experience: • NIST AI Framework training or certification

Deliver business and systems analysis artifacts, manage product and sprint backlogs, translate client strategy into requirements and user stories, and define acceptance criteria for development. | Minimum 10 years of business and systems analysis experience, 5+ years as an Agile Business Analyst with Scrum knowledge, proficiency in Microsoft Office and ALM, and strong communication skills. | Business Analyst Remote Job Description: • The candidate must have a minimum of 10 years of experience delivering business and systems analysis artifacts. • 5+ years of experience as an Agile Business Analyst; strong understanding of Scrum concepts and methodology • Experience organizing and maintaining Product and Sprint backlogs • Experience translating client and product strategy requirements into application requirements and user stories • Proficient with defining acceptance criteria and managing acceptance process with development • Experience with large, multi-module systems • Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server) • Experience with Application Lifecycle management (ALM) • The candidate must have exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and customers Preferred: • CBAP and/or CSPO Certification • Experience using Team Foundation Server for agile software development and work item tracking • Experience with automated testing tools such as TestComplete

Lead and manage multiple technology projects and programs including scheduling, budgeting, risk management, documentation, and stakeholder communication using MS Project tools. | Bachelor's degree or equivalent, 7+ years of hands-on program/project management experience with formal methodologies, technology management experience, strong analytical and communication skills, and proficiency with MS Project and related tools; PMP certification preferred. | Essential Functions • Directs technical leads and other project team members and consultants/contractors. • Development and maintenance of all required project documents including 1) A Project Charter 2) A Project Management Plan 3) Requirements documents 4) Design documents 5) Input to architecture documents 6) Test Plan 7) Test results 8) Implementation Plans 9) Post Implementation and Lessons Learned 10) Project schedules and budgets 11) Resource management plans • Produces weekly program status reports for each program. • Hold project status and other meetings as necessary. • Manages the project schedule via the use of MS Enterprise Project Management (EPM) and MS Project Professional 2010. • Reports schedule and budget variances • Creates and maintains SharePoint project site for each project within the EPM system. • Ensure there are quality and well maintained project schedules, baselines and estimates to complete program/project and report variances. • Reports on risks and provides ongoing risk management plan, risk assessment and mitigation within a program/project. • Reports on ongoing issues and changes utilizing existing processes and templates and publishing reports within a program/project • Creates and publishes weekly status report of activities, accomplishments, issues and action to resolve issues. • Identifies and ensures all activities required to successfully meet the operational readiness review are completed on time. May create a Statement of Work (SOW) for the Request for Proposal (RFP) and associated vendor response evaluation. Verify the • creation of all documents from vendors as outlined in the SOW or creation of new ones as required. • Provides a SOW for ongoing support services as necessary. • Evaluates criteria for product and proposal analysis Deliverables • Deliver programs and projects on schedule and on budget • Present projects at the Quality Checkpoints • Present projects at the Department Level Project Reviews Requirements • Bachelors' degree in Project Management, Accounting, Business Administration, Finance, Economics, Computer Science, Information Systems or an equivalent combination of work experience, training and education. • At least seven years' experience and significant hands-on Program and Project management experience from project initiation to implementation using formal project management methodologies and processes. • At least seven years' experience and significant experience in technology management, analysis and administration. • Demonstrated ability to interact with internal and external stakeholders with evidence of willingness and ability to express and protect departmental interests. • Demonstrated ability to apply strong analytical skills. • Demonstrated effective communicator and writer, able to tailor message to receiving audience. • Demonstrated experience managing multiple projects simultaneously. • Demonstrated experience using MS Project Office Professional and MS Word, Excel, PowerPoint and Visio. • Experience with project management tools such as MS Project Server (EPM), Primavera, etc. Preferred • At least four years' experience with project management tools such as Microsoft Project Server (EPM), etc. • PMP Certified

Manage ERP Cloud HCM projects using Agile methodologies, collaborate with stakeholders, mentor project managers, and present to executives. | Bachelor's degree, 5+ years project management experience with progression, PMP eligibility preferred, ERP Cloud HCM experience required, strong communication and leadership skills. | JOB DESCRIPTION: Required Technical and Professional Expertise: • Experience managing HCM on ERP Cloud Solutions products such as Workday, Oracle Cloud HCM, Infor, SAP S4/HANA • Thrive in a diverse, fast-paced environment. • Experienced in use of project management tools and methodologies • Working knowledge of Agile methodology and practices • Think critically and analytically and can effectively apply logic to solve problems • Effective interpersonal skills and the ability to collaborate with others. • Excellent analytical, presentation, interpersonal, organizational, and facilitation skills • Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements to stakeholders, functional teams and vendors • Ability to mentor other Project Managers on Project Management methodologies Skills and Competencies: • Ability to confidently present to C-Suite executives • Skilled at conflict resolution • Highly skilled at managing competing projects, risks, and issues. • Strong organizational, analytical, and problem-solving skills • Demonstrated knowledge and aptitude of project management tools, techniques, and methodology. • Ability to accurately and adequately translate business requirements to technical requirements. • Skilled at conflict resolution Minimum Qualifications: Bachelor's degree in a related field from an accredited college or university AND five years of recent relevant project management experience, with a progression in responsibility AND eligibility to sit for Project Management Professional (PMP) certification. Preferred Qualifications: • Experience with Microsoft Office Suite, Project Online, and Visio, • Excellent oral and written communication skills • State work experience • ERP Cloud work experience • HCM, Benefits, Payroll, Talent Acquisition and/or learning management work experience. • PMP certified • College Degree in a related field with 8+ years professional experience • 5 years minimum experience as a project manager

Lead and coordinate project activities across planning, design, development, and deployment phases, manage project meetings and reporting, and support service owners in project execution. | Requires PMP certification, project management experience with procure-to-pay processes, and familiarity with SAP ecosystems; PMI-ACP is a plus. | • Lead, coordinate and participate in critical project activities including Planning, Requirement, Design, Development and Deployment phases. • Run weekly project cadence calls, monthly executive steering committee calls and other project-specific meetings • Generate financial report(s), Project status reports, metrics generation, • Lead Q-gate activities and PLMP processes and to assist service owner and senior program manager in day-to-day project execution, liaise and work with cross-functional service owner and business owners as required. • Preference is given to candidates having project management experience with procure-to-pay business process areas and SAP ecosystems like S4, SAP ECC, AOD, IBP and BTP. • PMP Certification is required. • PMI- ACP is a plus

Develop and optimize website content strategies, create and edit high-quality content, manage content governance, and align content with business and user needs. | At least 3 years of experience in content development, SEO, analytics, content governance, proficiency with CMS (preferably Sitecore), copywriting, and project management tools. | Job Title: Web Content Designer Location: Hartford, Connecticut (Remote) Experiences Required for This Role Content Development - At least 3 years of measurable experience in the following: • Developing modern content for large websites with multiple departments and sizable portfolios of services, informational assets, and applications • Creating high level content strategies that focus on logical taxonomies, streamlined user journeys, and human-focused design • Planning for the discovery, analysis, segmenting, creation, delivery, tracking, and governance of content • Aligning content with business goals, stakeholder objectives, and user needs • Inventorying and auditing of content on a local or enterprise level • Copywriting - a high proficiency in writing for real people and motivating them to action • Conducting in-depth research on industry-related topics to develop original content and optimize current content • Creating high quality content pieces that can also be used for content marketing needs, including advertising, social media, and email campaigns • Editing content and proofreading material for errors and inconsistencies SEO and analytics - At least 3 years of experience Content Optimization and Governance - At least 3 years of experience Content Development • Knowledge of Sitecore or a comparable CMS • Expert copywriting and editing skills • Content marketing • SEO and analytics • Knowledge/experience with project management tools (Microsoft Office Suite, Teams, Jira) • Effective communication skills • High emotional intelligence Preferred Skills & Qualifications Other Desirable Skills • Highly proficient in Sitecore • Bachelor's degree in UX, Web Design, Communications, Marketing, English, Journalism, or related field • 3 years of website content development work for a company or institution in a full-time role with defined project-driven goals • Experience with chatbots, search consoles, and helpdesk services • Proficiency with content tools, especially development, inventory/auditing, and SEO tools • A portfolio of published online content • Industry certification in a field-related discipline • 1 year of experience using customer relationship management platforms such as Salesforce • 1 year of experience using Google Analytics (preferable GA4) • 1 year of experience using data dashboard software like Power Bi

Lead implementation and management of a digital referral system, coordinate stakeholders, oversee project activities, and support data-driven program evaluation. | Bachelor's degree, 3+ years in public health or project management, strong organizational and communication skills, proficiency with Microsoft Office and project management tools, with MPH and digital platform experience preferred. | Job Summary (List Format): - Position: Public Health Program Director 1 (Full-time, one-year position with renewal possibility) - Work Location: Primarily remote; occasional in-person attendance required (once every two months) in Nashville, TN (non-reimbursable travel) - Reports To: Family Health and Wellness Quality Improvement Director - Salary: Determined by contractor agency Key Duties and Responsibilities: - Lead and manage implementation of the Closed-Loop Referral System (CLRS) using FindHelp digital platform across CHANT, EBHV, and Viral Hepatitis programs. - Oversee day-to-day project activities, workflows, timelines, and milestones. - Coordinate and engage with internal and external stakeholders, including TennCare, other state agencies, and community organizations. - Support and facilitate stakeholder engagement, trainings, and ongoing participation. - Manage program communications, documentation, and progress reporting. - Use data and reporting tools to monitor and evaluate program effectiveness, supporting data-driven decision-making. - Collaborate with program teams to integrate referral workflows into service delivery. Required Qualifications: - Bachelor's degree from an accredited college or university. - At least 3 years' experience in public health, health program implementation, or project management. - Proven ability to manage complex projects involving multiple stakeholders. - Strong organizational, coordination, and attention-to-detail skills. - Experience in program coordination, community engagement, or care coordination. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). - Familiarity with project management tools (e.g., Asana). Preferred Qualifications: - Master's degree in Public Health (MPH) or related field. - Experience with digital referral platforms, electronic health records, or case management systems. - Experience with data analysis and program monitoring/reporting. Key Competencies: - Effective project management in multi-agency settings. - Strong collaboration and teamwork across diverse partners. - Excellent written and verbal communication skills. - Analytical thinking and ability to turn data into actionable insights. - Adaptability to work in a hybrid/remote environment with periodic in-person attendance.

Manage complex, cross-functional construction projects including reading architectural and engineering drawings, coordinating dependencies, and stakeholder communication. | Bachelor's degree or equivalent experience, PMP certification or ability to obtain within 12 months, experience managing projects over $1M construction cost, strong communication and stakeholder management skills, and proficiency in Microsoft Office tools. | Minimum Qualifications • Bachelor's degree in Architecture, Construction Management, Engineering, Planning or Project Management with a minimum of 7 years of relevant experience, or any combination of relevant education and experience • PMP certification or ability to obtain within 12 months of hire • Project management experience on projects with a construction cost > $1 million • Must have work authorization in the United States Minimum KSAs • Ability to read and interpret architectural and engineering drawings and technical specifications • Strong project management skills with prior experience managing complex cross-functional projects in a highly matrixed environment • Experience with cross-project/program dependency identification and management • Strong Written and Oral communication skills with ability to present complex information and respond to complex needs of a large and visible project or program • Ability to network with internal and external stakeholders, and leverage relationships to resolve complex project issues • Effectiveness working diplomatically across teams with varying objectives • Microsoft Office (Word, Excel, Visio, PowerPoint, MS Project) Preferred • Graduate degree in Architecture, Construction Management, Engineering, Planning or Project Management • 9+ years of relevant experience preferred • Experience on large office fit-out projects, including associated organizational change initiatives and activation of the new space

Develop and validate reports and dashboards using Tableau, conduct testing including UAT, analyze system functionality, and mentor junior developers. | 4-7 years experience with Tableau report/dashboard development, SQL and Oracle PL/SQL, data warehouse knowledge, and mentoring junior developers. | Job Title: System Engineer/ Analyst Location: Austin, Texas 78778 Duration: 12 Months Job Description: Use standardized project management processes, tools and techniques to address project needs. Develop test artifacts, conduct testing including User Acceptance Testing (UAT) and develop training documentation for various team projects. Work closely with developers to track defects and resolutions. Perform deep technical and analytical reviews to analyze system functionality with customer and resolve production issues. Required/Desired Skills Years Skills/Experience 4-7 Analyzing data from a variety of source systems and different database technologies using SQL. 4-7 Designing, developing and validating reports, data visualization and dashboards using Tableau. This must include: -Building and publishing customized interactive reports and dashboards. -Reporting scheduling using Tableau server. -Creating action filters, parameters and calculated sets for preparing dashboards and worksheets in Tableau. -Developing Tableau workbooks from multiple data sources using Data Blending. -Publishing reports using Tableau. 4-7 Gathering, analyzing and generating data visualization requirements for a data warehouse. 4-7 Experience in working on a data warehouse (both relational and dimensional) team. 4-7 Experience in translating requirements into data visualization needs. 4-7 Experience with Oracle PL/SQL. 4-7 Mentoring and training junior Tableau developers. Preferred: Years Skills/Experience 4-7 Experience in Public Sector delivery. 4-7 Texas Workforce Commission experience.