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ICF

ICF

via Remote Rocketship

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Research Associate, Customer Insights

Anywhere
Full-time
Posted 2/16/2026
Verified Source
Key Skills:
Qualitative and Quantitative Research
Project Management
Data Analysis (SPSS, R)

Compensation

Salary Range

$40K - 70K a year

Responsibilities

Support customer insights research projects through participant recruitment, survey design, interviews, data analysis, and project management.

Requirements

Requires a bachelor's in social or behavioral sciences, 3+ years of research experience, project management skills, and proficiency in survey and data analysis software.

Full Description

Job Description: • Conduct background research and benchmarking related to project needs • Manage research participant recruitment • Support design of interview guides and surveys • Conduct interviews and field online surveys • Produce data summaries and basic reporting • Manage project timelines and monitor budgets • Collaborate with team colleagues and other cross-functional teams • Support efficiency of team operations and project management Requirements: • Bachelor’s degree in social or behavioral sciences or related field • 3+ years of professional work experience developing, designing, and conducting successful customer insights research (qualitative and quantitative) or similar projects • 3+ years of experience managing projects, budgets, timelines, and administration for customer insights research or similar projects • Experience in survey research software (Alchemer, Qualtrics) and data analysis software (SPSS, R) • Proficient with MS Office Applications (Word, PowerPoint, Outlook, Excel) • Must be able to pass a background check and drug screening Benefits: • Flexible workplace arrangements • Work-life balance • Donation matching • Volunteer opportunities • Tuition reimbursement • Access to professional development resources • 401k matching • Employee Stock Purchase Plan

This job posting was last updated on 2/19/2026

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