Henry Ford Health System

Develop and analyze business requirements, facilitate solution design, and support application testing and production support. | Bachelor's degree and 5 years of relevant experience, preferably with healthcare background. | CANDIDATES MUST BE LOCAL TO THE STATE OF MICHIGAN About the Role: Under the general supervision of the Project Manager, Principal Business Analyst, or the Manager, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects. The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization. Tasks and Responsibilities: • Subject matter expert (SME) in one or more applications' capabilities and features for users, owners, and administrators of solutions. • Provide end-user support including on-call escalations and on-site troubleshooting to resolve application issues. • Keeps abreast of new Tools & Technology and functionalities across the application(s). • Plans, designs and recommends business processes to improve and support business activities. • Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs. • Facilitates meetings with clients to gather and document requirements and explore potential solutions. • Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization. • Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions. • Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications. • Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design. • Assists in analyzing testing results throughout the project. • Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project. • Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members. • Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution. • Provides on call second-level escalation response for client issues and application problem tickets • Assists in providing time estimates for project related tasks. • Lead and conduct conference room pilots and demonstrations. • Demonstrate solutions to client in a workshop setting. • Occasionally trains end users • Assignment of work and development of less experienced team members. • Ensure proper documentation and on-time delivery of all functional artifacts and deliverables. Education and Experience Required: • Bachelor's degree required. • Five (5) years of applicable work experience required; 3 years applicable experience in a healthcare setting preferred.

Lead and coordinate IT testing, change management, environment allocation, and release management for Epic systems ensuring high-quality delivery and system integrity. | Requires 5+ years in Epic or EMR testing and environment management with 2+ years management experience, plus knowledge of ITSM frameworks and automation tools. | GENERAL SUMMARY: The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution across Epic testing, Epic-aligned change management, environment allocation, and release management. This role ensures safe, predictable, and high-quality delivery of Epic functionality while protecting system integrity, clinical operations, and organizational readiness. The Manager leads a combined team supporting testing (integrated and supporting other test types), Epic change coordination, and environment/release operations, and serves as a key operational partner to application teams, infrastructure, PMO, and enterprise IT governance groups. The role operates within established enterprise change and governance frameworks while providing Epic-specific expertise, coordination, and execution. The Manager serves as a 24x7 operational escalation point and drives continuous improvement through process discipline, metrics, and effective use of tooling. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Testing Leadership and Oversight • Oversees integrated Epic testing and ensures the team supports other testing types (application, unit, MRT, regression, etc.) as able. • Organizes, directs, and manages testing activities for Epic upgrades, Service Updates (SUs), enhancements, fixes, and major initiatives. • Coordinates testing activities across iterative releases, balancing test milestones with environment availability and release schedules. • Ensures testing deliverables, milestones, risks, and outcomes are clearly documented and communicated to stakeholders. • Assists with testing strategy across decentralized application teams, providing guidance, standards, and risk awareness. • Change Management (Epic-Aligned) • Oversees Epic-specific change coordination while aligning to enterprise IT change management and ITSM frameworks. • Serves as an active member of the Change Advisory Board (CAB), providing operational insight and advocating for Epic system integrity and readiness. • Partners with the central IT Change team to ensure changes are properly vetted, packaged, scheduled, and communicated. • Enforces appropriate change controls across production and non-production environments to protect test validity and operational stability. • Environment Management • • Plans, schedules, and controls deployment and utilization of all non-production Epic environments. • Balances project, enhancement, testing, and operational needs across shared environments while mitigating conflicts and risks. • Establishes and maintains clear purpose definitions for each environment in partnership with infrastructure and application teams. • Coordinates with infrastructure, access administration, and other IT partners to ensure environment readiness, availability, and appropriate access controls. • Maintains environment calendars, utilization views, and forward-looking capacity plans. • Release Management • Oversees Epic release management activities, including upgrades, enhancements, Special Updates, and fixes. • Maintains release integrity across non-production and production environments. • Identifies and communicates interdependencies, risks, and readiness concerns associated with releases. • Participates in operational readiness reviews and go/no-go discussions for Epic releases and major events. • Process Ownership, Governance, and Continuous Improvement • Serves as the process owner for Epic environment and release management tooling, calendars, and supporting workflows. • Develops, maintains, and enforces standard operating procedures, documentation, and audit trails across testing, change, environment, and release activities. • Chairs or facilitates governance forums such as the Environment Council to drive alignment, transparency, and decision-making. • Maintains compliance with SOC, CAB, ITIL/ITSM, regulatory, and Epic standards. • Captures operational signals, lessons learned, and metrics to drive continuous improvement and risk reduction. • Performs continual review of emerging AI, automation, and AIOps capabilities applicable to testing, change, environment, and release management; evaluates tools for risk reduction, efficiency, and scalability; and partners with enterprise teams to pilot or adopt appropriate solutions where value is demonstrated. • Operational Readiness and Escalation • Serves as a 24x7 operational escalation point for testing, change, environment, and release-related issues. • Manages escalation paths and coordination across application, infrastructure, vendor, and operational teams. • Supports readiness for Epic upgrades, go-lives, environment freezes, DR cutover/cutback events, and critical fix installs. • Financial and People Leadership • Supports budget planning and maintenance activities by providing operational inputs, utilization data, and forecasting insights (budget ownership retained at the Director level). • Provides direct leadership and coaching to a team of approximately five direct reports, including testing leads/analysts and change management resources. • Supports matrixed resources and prepares for future growth as scope expands. • Fosters a culture of accountability, collaboration, and continuous improvement. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field. • Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination. • Minimum of two (2) years of prior management or supervisory experience. • Demonstrated experience operating within enterprise change management and ITSM frameworks. • Demonstrated experience partnering with operational support teams to review post go-live defects and incidents, analyze trends arising from incident tickets, and feed those learnings back into testing strategy, scope, and process improvement activities. • Practical working knowledge of automation, AI-assisted tooling, or productivity platforms used to scale testing, change, environment, or release activities without proportional increases in staffing (e.g., test automation, workflow automation, analytics, or AI-assisted planning and analysis). • Strong analytical, written, and verbal communication skills. • Proven ability to coordinate across technical, clinical, and operational stakeholders. CERTIFICATIONS/LICENSURES REQUIRED: • Epic certifications preferred, including Data Courier, HODs, or other environment related certifications/badges. • Certification or experience in SDLC, Release Management, Project Management, or ITIL preferred.

Lead requirements analysis, business process improvements, and coordinate IT solutions across multiple work streams. | Bachelor's degree with 5+ years experience, preferably healthcare IT, skilled in business analysis, stakeholder communication, and technical collaboration. | CANDIDATES MUST BE LOCAL TO THE STATE OF MICHIGAN About the Role: Under the general supervision of the Project Manager, Principal Business Analyst, or the Manager, develops requirements analysis, use case reviews, fit/gap analyses, functional designs, business process re-engineering, and preliminary design reviews and critical design reviews with customers. You will communicate solutions, issues, and risks directly with technical management or other responsible entities to ensure a fully integrated solution across multiple work streams. The Senior Consultant Business Analyst is part of an IT team that is accountable for production support (including on-call duties in a 24x7 environment) as well as new projects. The ideal candidate will have experience using analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization. Tasks and Responsibilities: • Subject matter expert (SME) in one or more applications' capabilities and features for users, owners, and administrators of solutions. • Provide end-user support including on-call escalations and on-site troubleshooting to resolve application issues. • Keeps abreast of new Tools & Technology and functionalities across the application(s). • Plans, designs and recommends business processes to improve and support business activities. • Assists with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs. • Facilitates meetings with clients to gather and document requirements and explore potential solutions. • Analyzes and documents client's business requirements and processes and communicates these requirements by constructing conceptual data and process models, including data dictionaries and volume estimates from organization. • Collaborates with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions. • Provides input into developing and modifying systems to meet client needs and develops business specifications to support these modifications. • Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design. • Assists in analyzing testing results throughout the project. • Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project. • Assists in coordinating business analyst tasks on information technology projects, problem tickets and provide support to other team members. • Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution. • Provides on call second-level escalation response for client issues and application problem tickets • Assists in providing time estimates for project related tasks. • Lead and conduct conference room pilots and demonstrations. • Demonstrate solutions to client in a workshop setting. • Occasionally trains end users • Assignment of work and development of less experienced team members. • Ensure proper documentation and on-time delivery of all functional artifacts and deliverables. Education and Experience Required: • Bachelor's degree required. • Five (5) years of applicable work experience required; 3 years applicable experience in a healthcare setting preferred.

Lead and coordinate IT testing, change management, environment allocation, and release management to ensure high-quality Epic system delivery. | Requires 5+ years in Epic/EMR testing and environment management, 2+ years management experience, and knowledge of ITSM frameworks. | GENERAL SUMMARY: The Manager - IT Testing, Change, and Environment/Release is responsible for the day-to-day leadership, coordination, and operational execution across Epic testing, Epic-aligned change management, environment allocation, and release management. This role ensures safe, predictable, and high-quality delivery of Epic functionality while protecting system integrity, clinical operations, and organizational readiness. The Manager leads a combined team supporting testing (integrated and supporting other test types), Epic change coordination, and environment/release operations, and serves as a key operational partner to application teams, infrastructure, PMO, and enterprise IT governance groups. The role operates within established enterprise change and governance frameworks while providing Epic-specific expertise, coordination, and execution. The Manager serves as a 24x7 operational escalation point and drives continuous improvement through process discipline, metrics, and effective use of tooling. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Testing Leadership and Oversight • Oversees integrated Epic testing and ensures the team supports other testing types (application, unit, MRT, regression, etc.) as able. • Organizes, directs, and manages testing activities for Epic upgrades, Service Updates (SUs), enhancements, fixes, and major initiatives. • Coordinates testing activities across iterative releases, balancing test milestones with environment availability and release schedules. • Ensures testing deliverables, milestones, risks, and outcomes are clearly documented and communicated to stakeholders. • Assists with testing strategy across decentralized application teams, providing guidance, standards, and risk awareness. • Change Management (Epic-Aligned) • Oversees Epic-specific change coordination while aligning to enterprise IT change management and ITSM frameworks. • Serves as an active member of the Change Advisory Board (CAB), providing operational insight and advocating for Epic system integrity and readiness. • Partners with the central IT Change team to ensure changes are properly vetted, packaged, scheduled, and communicated. • Enforces appropriate change controls across production and non-production environments to protect test validity and operational stability. • Environment Management • • Plans, schedules, and controls deployment and utilization of all non-production Epic environments. • Balances project, enhancement, testing, and operational needs across shared environments while mitigating conflicts and risks. • Establishes and maintains clear purpose definitions for each environment in partnership with infrastructure and application teams. • Coordinates with infrastructure, access administration, and other IT partners to ensure environment readiness, availability, and appropriate access controls. • Maintains environment calendars, utilization views, and forward-looking capacity plans. • Release Management • Oversees Epic release management activities, including upgrades, enhancements, Special Updates, and fixes. • Maintains release integrity across non-production and production environments. • Identifies and communicates interdependencies, risks, and readiness concerns associated with releases. • Participates in operational readiness reviews and go/no-go discussions for Epic releases and major events. • Process Ownership, Governance, and Continuous Improvement • Serves as the process owner for Epic environment and release management tooling, calendars, and supporting workflows. • Develops, maintains, and enforces standard operating procedures, documentation, and audit trails across testing, change, environment, and release activities. • Chairs or facilitates governance forums such as the Environment Council to drive alignment, transparency, and decision-making. • Maintains compliance with SOC, CAB, ITIL/ITSM, regulatory, and Epic standards. • Captures operational signals, lessons learned, and metrics to drive continuous improvement and risk reduction. • Performs continual review of emerging AI, automation, and AIOps capabilities applicable to testing, change, environment, and release management; evaluates tools for risk reduction, efficiency, and scalability; and partners with enterprise teams to pilot or adopt appropriate solutions where value is demonstrated. • Operational Readiness and Escalation • Serves as a 24x7 operational escalation point for testing, change, environment, and release-related issues. • Manages escalation paths and coordination across application, infrastructure, vendor, and operational teams. • Supports readiness for Epic upgrades, go-lives, environment freezes, DR cutover/cutback events, and critical fix installs. • Financial and People Leadership • Supports budget planning and maintenance activities by providing operational inputs, utilization data, and forecasting insights (budget ownership retained at the Director level). • Provides direct leadership and coaching to a team of approximately five direct reports, including testing leads/analysts and change management resources. • Supports matrixed resources and prepares for future growth as scope expands. • Fosters a culture of accountability, collaboration, and continuous improvement. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare Informatics, or a related field. • Minimum of five (5) years of experience in Epic or EMR testing, environment management, release management, and/or change coordination. • Minimum of two (2) years of prior management or supervisory experience. • Demonstrated experience operating within enterprise change management and ITSM frameworks. • Demonstrated experience partnering with operational support teams to review post go-live defects and incidents, analyze trends arising from incident tickets, and feed those learnings back into testing strategy, scope, and process improvement activities. • Practical working knowledge of automation, AI-assisted tooling, or productivity platforms used to scale testing, change, environment, or release activities without proportional increases in staffing (e.g., test automation, workflow automation, analytics, or AI-assisted planning and analysis). • Strong analytical, written, and verbal communication skills. • Proven ability to coordinate across technical, clinical, and operational stakeholders. CERTIFICATIONS/LICENSURES REQUIRED: • Epic certifications preferred, including Data Courier, HODs, or other environment related certifications/badges. • Certification or experience in SDLC, Release Management, Project Management, or ITIL preferred.

Lead enterprise-level digital transformation programs and manage multi-workstream project delivery. | Experienced in IT management and leadership with strategic planning, financial management, and healthcare IT preferred. | The Director of IT Strategy and Planning provides executive leadership and strategic direction for IT Planning and Operations functions within the organization. This role is responsible for overseeing IT strategic planning, demand and capacity management, IT finance operations, IT HR planning, and governance activities. The Director of IT Strategy and Planning works collaboratively with IT leadership, business stakeholders, and cross-functional teams to ensure IT investments are aligned with organizational priorities, resources are optimally utilized, and operational excellence is achieved across all IT planning and support functions. This position reports to the Vice President of IT Operations and directly supervises the IT Planning, Resourcing and ServiceNow teams. PRINCIPLE DUTIES AND RESPONSIBILITIES: • Provides leadership and strategic direction for IT Planning functions, including IT strategic planning, value management (ROI), benchmarking, and priority management to ensure alignment with organizational goals. • Oversees demand management and capacity planning activities to balance IT workload with available resources and business priorities, ensuring optimal resource utilization. • Leads IT HR Planning functions encompassing HR coordination, staff onboarding, training and development programs, and workforce planning to build and sustain a capable IT team. • Establishes and maintains IT governance frameworks, standards, process improvement initiatives, and quality assurance practices to ensure compliance and operational excellence. • Champions IT organizational change management initiatives and fosters positive IT culture to drive adoption, engagement, and successful transformation efforts. • Develops and maintains dashboards, reporting mechanisms, and cost transparency views to communicate IT value and performance metrics to stakeholders. • Collaborates with IT leadership to develop and execute the IT strategic plan and roadmap, contributing to long-term technology direction. • Manages ServiceNow platform administration and optimization to enable IT service management, workflows, and operational processes. • Provides leadership, coaching, and professional development opportunities for direct reports and team members. • Establishes and monitors key performance indicators (KPIs) to measure the effectiveness of IT planning and operations functions. • Performs other related duties as assigned or requested. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree in Information Technology, Computer Science, Business Administration, Healthcare Administration, or a related field required. Master's degree preferred. • Minimum of ten (10) years of progressive experience in IT management, including at least five (5) years in a leadership role overseeing IT planning, operations, or related functions. • Healthcare industry experience strongly preferred, with demonstrated understanding of healthcare IT systems and regulatory requirements. • Experience with IT financial management, budget development, and vendor contract negotiations required. • Project Management Professional (PMP), ITIL certification, or equivalent professional certifications preferred. • Strong strategic thinking and planning capabilities with the ability to translate organizational goals into actionable IT initiatives. • Excellent leadership and team management skills with proven ability to develop high-performing teams and foster a collaborative work environment. • Comprehensive knowledge of IT governance frameworks, best practices, and industry standards. • Strong financial acumen with experience in IT budget management, ROI analysis, and resource allocation. • Excellent communication and presentation skills with the ability to effectively communicate complex technical concepts to diverse audiences. • Proven ability to build and maintain effective relationships with stakeholders at all organizational levels. • Strong analytical and problem-solving skills with a data-driven approach to decision making. • Experience with ServiceNow or similar IT service management platforms. • Knowledge of project portfolio management methodologies and tools. • Ability to manage multiple priorities and drive results in a fast-paced, dynamic environment. • Change management expertise with experience leading organizational transformation initiatives. • Strong understanding of healthcare industry trends, regulations (HIPAA), and compliance requirements preferred.

Manage and deliver operational and performance improvement projects within healthcare system goals. | Bachelor's degree and 3-5 years project management or healthcare operations experience with cross-functional coordination. | GENERAL SUMMARY: The Project Manager independently manages small to medium-sized projects or distinct phases of larger initiatives within Henry Ford Health. This role plans, coordinates, and delivers operational and performance improvement projects that align with system goals in quality, access, efficiency, and patient care. Operating with moderate independence, the Project Manager applies structured project management and PPM principles to ensure quality, manage risks, and deliver measurable outcomes. PRINCIPLE DUTIES AND RESPONSIBILITIES: 1. Develops project plans, timelines, and communication frameworks in collaboration with sponsors and stakeholders. 2. Manages execution of project activities, monitors deliverables, and adjusts schedules to maintain progress. 3. Coordinates interdisciplinary teams and fosters accountability to achieve objectives. 4. Identifies risks, develops mitigation strategies, and ensures proactive escalation when needed. 5. Tracks, budgets, resource allocations, and forecasts within defined project parameters. 6. Applies structured quality management processes to ensure adherence to HFH project standards. 7. Prepares reports, dashboards, and presentations summarizing progress, performance, and key results. 8. Conducts post-project evaluations to document lessons learned and support benefit realization tracking. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree in Healthcare Administration, Business, Engineering, or related field required. • Three (3) to five (5) years of experience in project management, healthcare operations, or process improvement. • Demonstrated ability to manage multiple projects and coordinate cross-functional teams. Proficiency in project management tools preferred.

Lead and coordinate transformation initiatives to drive operational excellence and organizational change. | Bachelor's degree with 4+ years experience in project management or related fields, ability to manage multiple priorities and adapt to changing goals. | GENERAL SUMMARY: The Senior Transformation Consultant guides and coordinates transformation initiatives to ensure alignment with organizational goals and successful execution. This role manages complex escalations, navigates dependencies, and advances work in ambiguous situations by applying critical thinking, persistence, and emotional intelligence to build strong relationships. The consultant uses data-driven decision making and proven improvement methodologies (Lean, Six Sigma, Agile) to drive operational excellence, identify constraints, conduct root cause analysis, and manage projects effectively. Acting as a catalyst for organizational change, they guide teams through redesign, implementation, and transitions while proactively engaging leaders and staff to uncover opportunities, mitigate risks, and deliver results. Responsibilities include developing proposals, quantifying ROI, creating business cases, and designing project plans with clear milestones and executive updates. EDUCATION/EXPERIENCE REQUIRED: • Bachelor's degree is required. • A degree in industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, a science degree in a related field, or similar field is preferred. • 4+ years experience in project management, industrial engineering, healthcare administration or other related field required. • Ability to manage, simultaneous assignments with potentially conflicting priorities and deadlines. • Ability to be flexible and adaptable while still meeting goals and due dates.