Goodwill Monocacy Valley

Lead and oversee sales floor operations to achieve sales goals and deliver excellent customer service. | Minimum 3 years retail management experience, strong sales and inventory knowledge, excellent communication, and leadership skills. | Job Title: Customer Service Manager Company Overview: Goodwill Monocacy Valley is a community-focused nonprofit organization dedicated to empowering individuals through job training, employment placement services, and retail operations. With a strong presence in the Maryland area, we strive to create meaningful opportunities that foster independence and growth for our clients and community. Role Overview: As the Customer Service Manager, you will lead and oversee the sales floor operations, ensuring the achievement of sales goals and delivering exceptional customer experiences. Your leadership will be pivotal in driving team performance and maintaining a positive, productive retail environment. What You'll Do: - You will manage daily sales floor activities to meet and exceed sales targets. - You will lead, train, and motivate a team of sales associates to deliver outstanding customer service. - You will monitor inventory levels and coordinate with the supply chain to ensure product availability. - You will analyze sales data and prepare reports to inform strategic decisions. - You will resolve customer issues promptly and professionally to maintain high satisfaction. - You will implement merchandising strategies to enhance the shopping experience. - You will collaborate with other departments to support organizational goals. - You will ensure compliance with company policies and safety regulations. What You Bring: - Minimum of 3 years of experience in retail management or customer service leadership. - Strong knowledge of sales strategies and inventory management. - Excellent communication and interpersonal skills. - Ability to analyze data and generate actionable insights. - Proficiency with point-of-sale (POS) systems and Microsoft Office Suite. - Leadership skills with a focus on team development and motivation. Bonus Points If You Have: - Experience working in a nonprofit retail environment. - Familiarity with Goodwill’s mission and community programs. - Certification in retail management or customer service. - Bilingual abilities to support diverse customer base. What We Offer: - We offer competitive hourly pay starting at $19.25. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer employee discounts on merchandise. - We offer comprehensive benefits including health insurance and paid time off. Ready to Apply? Please submit your resume and cover letter to the Goodwill Monocacy Valley careers page or email hr@goodwillmv.org. We look forward to hearing from you!

Lead and oversee sales floor operations to achieve sales goals and ensure excellent customer service. | Minimum 3 years retail management or customer service leadership experience with strong communication and team leadership skills. | Job Title: Customer Service Manager Company Overview: Goodwill Monocacy Valley is a community-focused nonprofit organization dedicated to empowering individuals through job training, employment placement services, and retail operations. With a strong presence in Maryland, we strive to create sustainable opportunities that improve lives and strengthen our local economy. Role Overview: As the Customer Service Manager, you will lead and oversee the sales floor operations to ensure exceptional customer experiences and achieve sales targets. Your leadership will be pivotal in driving team performance and maintaining a positive, productive environment. What You'll Do: - You will manage daily sales floor activities to meet and exceed sales goals. - You will lead, train, and motivate a team of customer service associates. - You will monitor inventory levels and coordinate with the supply chain team. - You will resolve customer issues promptly to maintain high satisfaction. - You will analyze sales data to identify trends and opportunities for growth. - You will implement strategies to improve operational efficiency. - You will ensure compliance with company policies and safety regulations. - You will collaborate with other departments to support organizational objectives. What You Bring: - You bring at least 3 years of experience in retail management or customer service leadership. - You bring strong communication and interpersonal skills. - You bring proficiency in sales tracking and inventory management systems. - You bring the ability to lead and develop a diverse team. - You bring problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in nonprofit retail environments. - Knowledge of Goodwill’s mission and community impact. - Familiarity with workforce development programs. - Certification in retail management or customer service excellence. What We Offer: - We offer competitive hourly pay starting at $19.25. - We offer opportunities for professional growth and development. - We offer a supportive and inclusive work environment. - We offer employee discounts and community engagement activities. - We offer comprehensive benefits including health and retirement plans. Ready to Apply? Please submit your resume and cover letter to the Goodwill Monocacy Valley careers page or email hr@goodwillmv.org. We look forward to welcoming you to our team!

Lead and oversee sales floor operations to achieve sales goals and ensure excellent customer service. | Minimum 3 years retail management or customer service leadership experience with strong communication and problem-solving skills. | Job Title: Customer Service Manager Company Overview: Goodwill Monocacy Valley is a community-focused nonprofit organization dedicated to empowering individuals through job training, education, and employment opportunities. With a strong presence in the Maryland area, we strive to create positive social impact by supporting local communities and promoting sustainable growth. Role Overview: As the Customer Service Manager, you will lead and oversee the sales floor operations to ensure excellent customer experiences and achieve sales targets. You will play a key role in driving team performance and fostering a positive work environment aligned with Goodwill’s mission. What You'll Do: - You will manage daily sales floor activities to meet and exceed sales goals. - You will lead, train, and motivate the customer service team to deliver outstanding service. - You will monitor inventory levels and coordinate with logistics to maintain stock availability. - You will analyze sales data and customer feedback to identify opportunities for improvement. - You will ensure compliance with company policies and safety regulations. - You will collaborate with other departments to support organizational objectives. - You will handle customer inquiries and resolve issues promptly and professionally. - You will prepare reports on sales performance and team productivity. What You Bring: - You bring at least 3 years of experience in retail management or customer service leadership. - You have strong communication and interpersonal skills to effectively lead a team. - You possess problem-solving abilities and a customer-focused mindset. - You are proficient with point-of-sale systems and basic inventory management. - You have the ability to analyze sales data and generate actionable insights. Bonus Points If You Have: - Experience working in a nonprofit or mission-driven organization. - Knowledge of Goodwill’s programs and community impact initiatives. - Certification in retail management or customer service training. - Bilingual skills to support diverse customer populations. What We Offer: - We offer competitive hourly pay starting at $19.25. - We offer opportunities for professional development and career growth. - We offer a supportive and inclusive work environment. - We offer employee discounts and community engagement activities. - We offer comprehensive benefits including health insurance and paid time off. Ready to Apply? Please submit your resume and cover letter to the Goodwill Monocacy Valley careers page or email hr@goodwillmv.org. We look forward to welcoming you to our team!