First American

Lead product strategy and manage a team of product managers to deliver innovative software solutions. | 8+ years in software/technology product management with strong leadership and communication skills. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Director of Product Management will play a key role in helping lead our innovative approach to building and delivering advanced solutions to our customers and partners. You will manage a team of product managers and collaborate closely with engineering teams, business stakeholders, and user experience design teams to develop modern solutions for our core business. This person will define and communicate strategy as well as day-to-day decisions regarding product development and product releases. What You’ll Do - Define and drive product strategy/vision with clear, supportable objectives and long-term vision for your area of ownership. - Own & communicate the product vision for your area of ownership. Guide the process for creating product roadmaps that balance the flexibility of Agile development with long-term planning needs of the org. - Establish product priorities, align strategic objectives and oversee the management & optimization of workflows, meetings and the product feedback process. - Craft KPIs & milestones for your team and products. - Lead, mentor, and inspire a team of product leaders, fostering a culture of innovation and excellence. - Own difficult conversations, act calmly, and maintain accountability. Create connections between pods and functional groups to resolve dependencies and project blockers. Actively share knowledge across teams. - Invest in the professional growth of your team by identifying development opportunities, providing constructive feedback, and fostering a culture of continuous learning. - Collaborate with cross-functional leaders to ensure product delivery and quality goals are achieved & maintained. - Ensure that products meet high standards of quality and reliability before they are released to customers. Oversee testing strategies and gather user feedback to drive further improvements. What You'll Bring - 8+ years of software/technology Product Management experience. Equivalent experience in strategic marketing, business management, or other related technology functions is acceptable - Successful track record of building and leading high performing Product teams with a focus on collaboration & innovation - Successful track record in software/technology product management and delivering features in an iterative and fast-paced environment - Superior interpersonal and communication skills that bridge the gap between business and engineering teams - Strong technical background or understanding of software development processes, allowing effective communication with engineering teams. - Ability to use data to gain product insights, validate risk, and demonstrate those risks and insights in a meaningful way #ST2 Pay Range: $170,900.00 - $227,900.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. - Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Lead product vision, strategy, and roadmap while collaborating with stakeholders and cross-functional teams to deliver competitive products. | Bachelor's degree with 7+ years in product or services development and demonstrated leadership skills. | Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We DoProduct Management defines, promotes and communicates the strategic roadmap for current and future products. Work closely with internal and external stakeholders to gather insights, understand current business process, challenges, and opportunities. Identify potential products and emerging markets; conduct market research; generate product requirements; determine specifications; create product roadmap; conduct competitive assessments and product positioning; and craft marketing strategies/campaigns for new product introduction/launch. Act as primary contact and product evangelist to build awareness, understanding, and user acceptance. Works with customers to develop and prioritize high level product requirements and ensure customer satisfaction and goals are met. Work closely with technology, sales and other cross functional teams to determine plans for product implementation, upgrades and deployments. Participate in creating and driving product positioning and customer messaging. HOW YOU'LL CONTRIBUTE • Drive the vision and delivery of innovative new products to keep the business relevant and competitive • Develop, define, maintain and communicate the product strategy and roadmap • Translate product strategy into detailed requirements • Determine and conduct market research to identify user need for new products • Prioritize product opportunities using criteria and requirements defined during research • Define high level customer requirements for the entire customer experience including product features and functions, target markets, and pricing • Understands customer needs, pain points, and opportunities and reflecting by developing impactful positioning and customer messaging. Specifies research needed to obtain market information • Develop metrics to assess the success of products and features and determine necessary enhancements • Lead and participate in planning meetings and provide advice and guidance on direction of products • Collaborate with customers, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs • Execute the product roadmap by providing direction to the product development team for product evolution and priorities, ensuring that the experience gained from external market activities, usage analysis, competitive response, and market research is reflected in future product releases • Assess market competition by cultivating knowledge of competitor products to identify product gaps, assess and address competitive threats, and gain a competitive edge • Other duties as assigned WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure • Bachelor's degree or equivalent combination of education and experience • 7+ years' directly related experience in product or services development • Demonstrated leadership KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) • Strong leadership presence with excellent communication skills and the ability to interact with stakeholders and all levels of management • Experience in product development, requirements and risk analysis, pricing, planning, competitive analysis, and financial planning and strategy • Knowledge of consumer marketing analytics • Strong interpersonal skills with keen ability to explain complex concepts across the organization and to large audiences • Sound decision making, creativity, and problem-solving skills • Ability to build relationships and ensure cooperation across First American product companies • High level of business acumen, strategic agility, ability to develop others, influence outcomes and change, and negotiate for resources • Successful track record designing, developing, and executing complex projects • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business #ST2 Pay Range: $129,300.00 - $172,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. • * Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Lead platform product strategy and manage product teams to deliver scalable technology solutions aligned with business goals. | 10+ years product management leadership in platform or enterprise software with strong strategic, technical, and stakeholder management skills. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Our Platform Product Management organization is responsible for building and evolving the foundational capabilities that enable product, engineering, and business teams to deliver exceptional customer experiences at scale. The Senior Director, Platform Product Management will be responsible for shared platform capabilities, helping shape the long-term technology and product strategy that powers our applications across the business. This role requires a strategic product leader who can effectively operate at the intersection of business, technology, and organizational transformation. What You’ll Do: - Define and execute a multi-year platform product strategy that aligns technology investments with business priorities and enterprise objectives. - Define and actively shape the platform portfolio, establishing clear product boundaries and identifying where First American should standardize, consolidate, build, buy, retire, or enable local flexibility to maximize reuse, enterprise leverage, and business value. - Lead a team of Product Managers and Product Leaders responsible for a portfolio of shared business and technology capabilities, including enterprise platforms and services, internal developer platforms, APIs and integrations, and other reusable capabilities that enable products and business teams across First American. - Partner closely with Engineering, Architecture, Security, Operations, and Business leaders to establish platform roadmaps and investment priorities. - Drive platform adoption across the organization by improving developer experience, self-service capabilities, onboarding experiences, and product usability. - Shape platform capabilities for an increasingly AI- and agent-enabled operating model, ensuring shared products and services are machine-consumable, observable, secure, and designed to reduce unnecessary human coordination and toil while enabling teams to move faster within appropriate guardrails. - Prioritize platform investments across competing demands, including new capabilities, scalability, reliability, security, technical debt, and operational excellence initiatives. - Establish measures of success and operational metrics that evaluate platform adoption, utilization, reliability, developer productivity, and business impact. - Lead cross-functional planning processes, ensuring platform strategies support both immediate business needs and long-term growth objectives. - Communicate platform vision, roadmap priorities, business cases, risks, and tradeoffs to executive stakeholders in a clear and compelling manner. - Build strong partnerships across product and technology organizations to identify opportunities for shared capabilities, standardization, and enterprise leverage. - Build and lead a high-performing product organization, developing Product Managers and Product Leaders who operate with clear ownership, strong judgment, and increasing strategic altitude. Establish clear decision rights and accountability while creating an operating rhythm that provides proactive visibility into portfolio outcomes, risks, dependencies, tradeoffs, and decisions needed from senior leadership. What You’ll Bring: - 10+ years of Product Management experience, including leadership responsibility for platform, technology, infrastructure, developer, or enterprise software products. - Demonstrated success developing and executing platform strategies that serve multiple products, business units, or customer segments. - Strong understanding of modern software development practices, cloud technologies, APIs, platform architectures, and enterprise technology ecosystems. - Proven ability to influence executive, business, and technology stakeholders without relying on direct authority. - Experience balancing strategic investments, customer needs, technical debt, operational excellence, reliability, security, and compliance requirements. - Strong business acumen with the ability to connect product investments to measurable business outcomes. - Exceptional communication, storytelling, and stakeholder management skills with experience presenting to senior leadership. - Experience with modern platform ecosystems such as cloud-native platforms, developer platforms, APIs and enterprise integrations, AI/agent-enabled capabilities, or other shared enterprise services, with demonstrated ability to translate emerging technology into scalable business and developer value. - Proven ability to influence executive, business, and technology stakeholders without relying on direct authority. - Demonstrated experience leading through other Product Managers and Product Leaders, creating clarity and accountability across a portfolio rather than relying on direct personal ownership of individual products. - Preferred experience within highly regulated, complex enterprise environments where security, compliance, reliability, and risk management are critical considerations. Pay Range: $197,200.00 - $263,000.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. - Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Partner with business and technology teams to drive AI transformation projects and process optimization initiatives. | At least 5 years of business analysis or process improvement experience with expertise in AI transformation projects and strong communication skills. | Who We Are Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Strategic Analysis Group at First American is looking for a team member to join them as a Sr. Business Analyst, with relevant A.I business analysis skills to contribute towards the goals of the Company. The Sr. Business Analyst is someone who thrives at the intersection of business strategy, process optimization, and technology enablement. This role partners closely with business leaders, product, and technology teams to uncover opportunities, define clear requirements, and translate complex problems into actionable insights and solutions. The Analyst will lead and support discovery and implementation analysis efforts by collaborating with required teams to inform and support the business and digital transformation initiatives within the FA- Title Group of Companies. The role will directly support key business & technology efforts within First American including A.I. transformation projects. We welcome candidates with demonstrated experience supporting A.I initiatives. What You'll Do Partners & Collaborates: Works directly with internal and external customers (business leaders, technology leaders, SMEs, other partners) to understand business problems and analysis needs and support initiatives. Plans Approach: Understands business context, goals, challenges, baseline metrics and develops stakeholder list and the required analysis approach to proceed with analysis. Discovery: Conducts and documents the business & system discovery including current state processes, capabilities, value streams, systems, data, etc. using best practices. Identifies user needs: Conducts required research (primary and secondary) to gather qualitative insights, feedback and understand change impacts. Participates or leads working sessions, workshops or interviews to elicit and document business needs and requirements. Analysis: Analyzes findings to identify gaps, change impacts, challenges assumptions and identifies opportunities within people, process and technology domains. Leads Data Analysis: market, financial, operations, organizational data analysis and synthesizes large volumes of data to identify trends, derive insights, validate hypothesis and inform decisions Shares Recommendations: Synthesizes information to develop high quality executive presentations and readouts using appropriate tools. Shares insights backed by strong business case and data, including recommendations (people, process and technology) that drive measurable business outcomes and informs future state. Future State Design: Supports development of future state design by documenting business requirements and target state capabilities, processes and features as needed. Supports Implementation: leads business requirements elicitation and solution documentation, translates business needs into functional and non-functional requirements, maps system and data definitions as required. Supports testing to confirm alignment with business goals. Collaborates with required teams like Project, Research, Product, Change Management etc. for project implementation. Creates and maintains required artifacts: Creates clear documentation and required artifacts (e.g. requirements documents, process maps, context diagrams, value stream maps, capability maps, findings, User stories, etc.) using industry best practices within Business Analysis and Business Architecture to bring clarity in communication with stakeholders Leads and manages multiple, concurrent deadline-driven projects, and ensures efforts are aligned, priorities considered and timelines met Contributes to the Strategic Analysis Center of Excellence Leads other tasks as identified by management team which support the business objectives What You'll Bring 5+ years of relevant experience Business Management or B.S Degree or equivalent work experience Demonstrated experience and knowledge leading or supporting analysis within A.I transformation projects and process optimization. The role will partner with operations to identify potential A.I opportunities, use cases and exploratory efforts. Be an active user of A.I tools beyond basic prompting, with experience developing or guiding solutions with real business impact. Experience with Cursor, Claude, ChatGPT, Co-pilot or other A.I powered productivity tools is a plus. Be a top-notch communicator and have advanced presentation skills. You will be facilitating group discussions, analyzing and presenting information to stakeholders, including but not limited to executives. 5+ years of Business Analysis and/or process improvement skills with experience of working directly with business users on Research & Discovery or transformation projects. Role requires someone who is comfortable with ambiguity and has analytical and problem-solving chops to analyze a situation, break down work components, formulate questions, complete root cause analysis and facilitate discussions with SMEs for deeper knowledge/ understanding Strong business lens with experience of partnering with technology teams and IT practices Advanced knowledge of MS office tools like PowerPoint and Excel Ability to learn quickly, synthesize high volumes of information and data Salary Range: $75,400.00 - $125,600.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Pay Range: $85,000.00 - $113,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Lead and manage the enterprise information security program aligning strategy with business and regulatory requirements. | Requires 5+ years senior technical experience, 8+ years management including director-level, and preferred security certifications like CISM, all matching the candidate's background. | What We Do Functions as the senior-most Information Security leader for ServiceMac, accountable for translating enterprise security strategy into operational execution and providing ongoing visibility into security risks, control effectiveness, and program maturity to executive leadership. Operates within First American enterprise security governance while ensuring ServiceMac security posture aligns with business objectives, regulatory expectations, and corporate standards. Responsible for developing, designing, and executing the ServiceMac Information Security Program to ensure protection of information assets and alignment with regulatory, legal, and enterprise risk requirements. Provides long-term solutions to Information Technology needs, including protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction. How You’ll Contribute • Leads the ServiceMac Information Security function with accountability for strategy, execution, and performance of security programs. Establishes and maintains a comprehensive Information Security Program aligned with enterprise policies and regulatory requirements. • Serves as primary security advisor to executive leadership. • Ensures alignment with corporate security policies while tailoring implementation to business operations. Maintains regulatory awareness and ensures proper controls and reporting structures are in place. • Oversees threat and vulnerability management, control implementation across infrastructure, applications, identity, and data security, and ongoing validation through testing and assessments. • Oversees incident response planning and serves as escalation point for major security events. • Provides security architecture guidance for business and IT initiatives, ensuring alignment with enterprise standards. • Leads security awareness initiatives and promotes strong security culture. • Oversees third-party risk in coordination with enterprise programs. • Manages team, budgets, and resources and ensures delivery of security objectives. Interfaces regularly with executive leadership and enterprise stakeholders. • Supports regulatory inquiries, audits, and enterprise initiatives. WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure • BA/BS degree in Computer Information Systems, Computer Science or equivalent experience required. Training courses, seminars, certifications or other security related education experience preferred. • 5+ years of technical experience as a senior contributor. • 8+ years of management experience including 3–5 years of director-level experience. • Security certifications such as CISSP, CISM, or CISA preferred. Knowledge, Skills, and Abilities • Knowledge of security and control frameworks such as NIST, ISO, COBIT, and related enterprise governance models, and the ability to apply those frameworks within a business-aligned operating model. • Ability to translate enterprise Information Security strategy into actionable ServiceMac programs, measurable outcomes, and risk-based priorities. • Demonstrated understanding of Information Security, cyber risk management, and regulatory expectations applicable to financial services environments and mortgage servicing operations. • Successful track record designing, developing and executing critical complex projects in more than one area of functional expertise. • Proven thought leadership and innovation in the areas of: process envisioning, operational effectiveness, work process efficiency and metrics. • Ability to establish and maintain effective working relationships at the senior management level across functional groups, business units, and vendor organizations. Ability to change the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationship. • Strategic Management: Ability to communicate function vision and establish aligned direction and goals for his/her department. Obtains and effectively allocates resources. Creates systems to measure results. Has in-depth understanding of competitor, financial and industry dynamics. • Team Development: Actively recruits, retains and develops talent and holds employees accountable for results. Translates vision into action, leads change, and inspires people to get results. • Ethics: Deals with others in an honest manner, assures adherence to company policies, and addresses questionable business practices. • Customer Focus: Drives and models customer loyalty, manages customer expectations, uses customer feedback to establish department goals, and ensures commitments are met. • Communication: Provides others with reliable information, delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively. Complexities & Impact • Accountable for the Information Security posture of ServiceMac operations within the First American enterprise governance framework. • Decisions directly impact ServiceMac regulatory compliance, operational resilience, customer trust, and business continuity, and require balancing enterprise security standards with subsidiary-specific business and regulatory needs. • Exercises judgment as a seasoned professional and manager with a full understanding of industry best practices and established policies and procedures. Makes decisions that require integrating knowledge of best practices, competitors, product lines, business cycle, product development and financial information. • Authorizes changes in departmental processes and procedures. • Responsible for developing and accountable for executing strategic plans and budgets for multiple departments. Key contributor to IT Operations strategic plan. • Approves department policies, procedures, metrics and standards. • Makes decisions that have moderate to significant impact on the overall success of the function, one or more business units and/or company operations. • Makes hiring and other employment decisions for senior level staff and managers; provides input to hiring decisions in other departments. • Participates in the development, modification and execution of policies that affect one or more business units or the company. Supervision Received or Extended • Works under minimal direction from enterprise Information Security leadership. • Serves as the functional security lead for ServiceMac. • Provides direction to managers and senior staff and ensures alignment with enterprise and company strategy. • May make exceptions to policy under unique and/or urgent circumstances. • Responsible for achieving defined security objectives and ensuring program execution. • Reviews managers’ objectives and results to evaluate success of operation, quality, schedules and budgets. Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law. Pay Range: $179,300.00 - $239,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Support product and technical system implementation to ensure customer success through project planning, training, and SOP documentation. | Requires 3+ years experience, bachelor's degree, strong analytical and communication skills, and Microsoft Office proficiency. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Provides support for the implementation and effectiveness of products, services and technical or business systems, software, or solutions so that customers reach their desired outcomes using FA products. Assists in the development of project plans to define success for customers, manage change and resources, and ensure that implementations are completed on time, within budget and meet client expectations. Train customers in best practices and participate in onboarding activities to help customers maximize FA products and services. May be involved in the coordination and communication of timelines and status to clients, external partners, internal teams, management, and impacted groups. How You'll Contribute Provide a wide range of support to proactively identify, support and address client needs. May act as the team’s resource and subject matter expert. Work closely with management and internal teams to identify client implementation needs and develop configurations which support business and client processes. Identify, develop, and deliver training and education to clients Conduct online meetings/conference calls to orient clients, present new functionality, deliver training, and collaborate with clients about concerns. May be involved in pre-sales product demonstrations or provide assistance in scoping projects or developing proposals. Document and organize SOPs, process workflows and statistical data. Participate in a range of presentations, gather information, create materials, present findings, lead discussions with internal teams and clients Identify trends, share customer insights, and provide recommendations for solutions to management. What You'll Bring 3+ years of related experience Strong analytical skills to determine root cause of problems and apply creative and effective solutions Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/ understanding Strong customer service skills Data management skills to analyze data and provide recommendations on findings Knowledge of general business, production, and/or operation environment and general cost benefit awareness Strong written and oral communication skills to define parameters to meet business requirements; creates documents which define build requirements Presentation skills Proficient in Microsoft Word, Excel and PowerPoint Bachelor’s degree or equivalent combination of education and experience Pay Range: $73,900.00 - $98,500.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Lead execution of feature release strategies, copy development, email communications, marketing assets creation, and campaign performance reporting. | 4+ years marketing experience preferably in product marketing or tech, strong technical writing skills, proficiency with HubSpot, and experience collaborating with cross-functional stakeholders. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do First American is looking for a Marketing Lead to join the Strategic Tech Division on the Endpoint team and lead the day-to-day execution of our feature release strategy—in support of the rollout of our proprietary title and settlement workspace to an internal audience of escrow professionals. The ideal candidate for this role is a marketing generalist with strong writing skills who is looking to expand their marketing expertise in a dynamic, fast-paced environment. You’ll come to First American with deep experience in writing creative briefs and project management, and have the opportunity to own and manage initiatives from start to finish. *We are open to remote candidates for this role Reporting to the Manager, Marketing—your responsibilities will include: Executing and guiding the future of our feature launch strategy—fielding the right inputs, leading copy development, working cross-functionally with product and training teams in the creation of supporting assets, managing email communications and ensuring appropriate reviews throughout. Contributing to other marketing initiatives if/as needed —helping with the the creation of marketing assets, writing creative briefs for designers, and project managing design timelines and review processes Regularly reporting on the performance of marketing campaigns You’ll come to our team with: 4+ years of marketing experience, preferably in product marketing or with a tech focus, looking for the next step up in your career Strong writing skills, and an ability to communicate complex, technical concepts in inspiring ways to a variety of audiences An ability to execute projects flawlessly while keeping the bigger picture in mind Experience proactively and positively collaborating with cross-functional stakeholders An interest in the real-estate industry (prior experience helpful but not essential) A love for developing and executing email marketing and campaigns Experience with common marketing platforms, such as HubSpot A desire to deepen your strategic skillset in a fast-paced, highly complex marketing environment Pay Range: $85,000.00 - $113,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.