First American

Perform and monitor late-stage default mortgage servicing events, ensure compliance, manage quality control and audits, lead process improvements, and oversee staff and projects. | 5+ years late-stage default mortgage servicing experience, knowledge of GSE and GNMA investors, experience with MSP, LoanSphere, Yardi, FHA Connection, Catalyst, strong problem-solving, and communication skills. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: • Extensive knowledge and understanding of all aspects of late-stage default mortgage servicing. This includes but not limited to foreclosure, bankruptcy, property preservation, claims and REO. • This position supports late-stage to ensure compliance with regulatory and client guidance by developing new processes or enhancing existing strategies. • Oversight and responds to quality control, audit and high-risk findings for late-stage default. • Oversight via project management of large scale compliance roll-outs and risk inicidents. • Monitor and identify trends or risks associated with the portfolio. • Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure. • Follow departmental and business policies with strict adherence. • Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. • Stay current with pending regulatory and state law changes that could impact processes • Diligently follow up on all outstanding requests and telephone calls from internal and external partners. • Manages exception reporting used as key controls for minimizing risk. • Assist wherever needed, when necessary. • Implements goals, objectives, and work standards for the department. • Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. • Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff. • Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures. • Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. • Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors. • Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. Minimum Requirements • 5+ years late-stage default experience within a Mortgage Servicing Organization • 5+ years experience with GSE and GNMA Investors and MI companies • Have a strong base knowledge of mortgage servicing and applicable documentation • Experience using MSP and LoanSphere, Yardi (P260), FHA Connection, Catalyst • Self-starter, with the ability to problem solve • Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company • Understanding of the general mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction) • Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Excellent oral communication skills, including ability to effectively coach, motivate, and lead The pay range for this role is $75,375.00 - $100,475.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. The role involves managing post-sale assets to ensure compliance with laws and guidelines while improving processes and timelines. | Candidates should have 3+ years of relevant experience in post-sale mortgage servicing and a thorough knowledge of FHA Conveyance requirements. Strong communication skills and the ability to work under pressure while providing excellent customer service are essential. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: Responsible for servicing mortgage accounts to ensure post-sale assets are dispositioned accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines. Manage the disposition or conveyance of post-sale loans within regulatory timelines including but not limited to ensuring vacant and marketable title. Manage title and vesting processes and work with vendors as necessary. Review and approve/make suggestions to REO repairs, listings, and offers per internal guidelines; communicate with clients for any requests outside of our delegated authority. Document and maintain all systems necessary for proper asset management Monitor and identify trends or risks associated with the portfolio and communicate to management Follow departmental and business policies with strict adherence Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners Stay current with pending regulatory and state law changes that could impact Post-Sale processes Diligently follow up on all outstanding requests and telephone calls from internal and external partners Assist wherever needed, when necessary MINIMUM REQUIREMENTS 3+ years Post-Sale Marketable Title, FHA Conveyance management and REO disposition experience Thorough knowledge of FHA Conveyance requirements Have a strong base knowledge of mortgage servicing Experience using MSP and LoanSphere, Yardi (P260), FHA Connection Ability to reference investor/insurer guide to obtain information that is needed Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Excellent oral communication skills, including ability to effectively coach, motivate, and lead. The pay range for this role is $57,000.00 - $75,975.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Perform and monitor default loan servicing events, ensure compliance, manage quality control and audits, lead process improvements, and oversee staff and projects in mortgage servicing. | 5+ years late-stage default mortgage servicing experience, knowledge of mortgage servicing documentation, experience with specific mortgage servicing software, strong attention to detail, and leadership skills. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: Extensive knowledge and understanding of all aspects of late-stage default mortgage servicing. This includes but not limited to foreclosure, bankruptcy, property preservation, claims and REO. This position supports late-stage to ensure compliance with regulatory and client guidance by developing new processes or enhancing existing strategies. Oversight and responds to quality control, audit and high-risk findings for late-stage default. Oversight via project management of large scale compliance roll-outs and risk inicidents. Monitor and identify trends or risks associated with the portfolio. Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure. Follow departmental and business policies with strict adherence. Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. Stay current with pending regulatory and state law changes that could impact processes Diligently follow up on all outstanding requests and telephone calls from internal and external partners. Manages exception reporting used as key controls for minimizing risk. Assist wherever needed, when necessary. Implements goals, objectives, and work standards for the department. Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff. Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures. Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors. Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. MINIMUM REQUIREMENTS 5+ years late-stage default experience within a Mortgage Servicing Organization 5+ years experience with GSE and GNMA Investors and MI companies Have a strong base knowledge of mortgage servicing and applicable documentation Experience using MSP and LoanSphere, Yardi (P260), FHA Connection, Catalyst Self-starter, with the ability to problem solve Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company Understanding of the general mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction) Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Excellent oral communication skills, including ability to effectively coach, motivate, and lead The pay range for this role is $75,375.00 - $100,475.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Lead CRO strategy, design and implement A/B and multivariate tests, collaborate with cross-functional teams to improve UX and conversion, and analyze data to optimize user acquisition and retention. | 3+ years UX/UI and CRO experience, hands-on with Optimizely and analytics tools, strong technical web knowledge, excellent communication, and a portfolio demonstrating testing results. | Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We’re looking for a creative and analytical UX and CRO testing lead with hands on experience in A/B and multivariate testing to join our Marketing team and lead the conversion rate optimization strategy for FAHW.com. In this role, you will craft user-centered interfaces and seamless digital experiences, own the experimentation roadmap, and design and implement experiments that drive measurable growth across user acquisition, conversion, and retention. What You'll Do Develop and execute a comprehensive CRO strategy to drive user acquisition, conversion, and retention. Own the experimentation roadmap: identify opportunities, define test plans, and implement A/B and multivariate tests using Optimizely to validate design decisions. Collaborate with design, development, and content teams to implement UX and functionality improvements based on test insights. Partner with Analytics to define KPIs, build a measurement framework, forecast performance, and evaluate test results. Monitor site performance and user behavior to generate data-backed hypotheses and uncover optimization opportunities across the customer journey. Help build and scale web optimization and experimentation processes that enhance team efficiency and execution. What You'll Bring 3+ years of experience with UX/UI design and CRO efforts in a direct-to-consumer business. Hands-on experience with tools such as Optimizely (A/B testing), Google Analytics, Hotjar, and business intelligence platforms like Fabric. Strong background in hypothesis-driven experimentation and experience running tests at scale. Solid understanding of web technologies including UX best practices, SEO, domain management, HTML, CSS, and JavaScript. Excellent communication skills with the ability to clearly convey strategies and insights across cross-functional teams. Strong portfolio showcasing UX/UI work and results from testing/experimentation. Salary Range $75,375 - $100,475 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Provides underwriting support and expertise related to the issuance of real estate title insurance commitments and policies. Issues underwriting standards and guidelines in accordance with established company processes. | Law degree required and must be admitted to practice in the state of employment. 1-4 years of title underwriting experience and familiarity with real estate law is essential. | Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Provides underwriting support and expertise to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies. Utilizes underwriting standards and guidelines within delegated authority limits, to underwrite the issuance of title insurance and provide guidance in the performance of real estate settlement services. HOW YOU’LL CONTRIBUTE Provides underwriting support, counsel, and authorization to company personnel, agents, and customer(s), related to the issuance of real estate title insurance commitments and policies. Utilizes underwriting standards and guidelines within delegated authority limits to underwrite the issuance of title insurance. Provides guidance to company personnel in the performance of real estate settlement services. Issues underwriting standards and guidelines in accordance with established company processes. Other duties as assigned WHAT YOU’LL BRING Law Degree required. Admitted to practice in state of employment. Licensed to practice law, in good standing. 1-4 years title underwriting experience. Must be familiar with real estate law. General understanding of fundamental concepts, practices and procedures of real estate title and settlement process. General knowledge of Federal and State regulations related to real estate title insurance and settlement services. General understanding of underwriting real estate transactions for the issuance of title insurance policies. Ability to collaborate and act decisively. Detail oriented. Excellent listening, verbal, and written communication skills. Good organizational skills, able to multi-task, prioritize, and follow up in a timely manner. Strong negotiation skills. Pay Range: $ 82,925-$110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #LI-SD1 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Sales Support Specialists resolve highly complex claims escalated from the normal claims channel. They manage a high volume of claims and assist customers and contractors through various communication methods. | Candidates must have a high school diploma or equivalent, with 3-5 years of customer service experience. Excellent communication skills and the ability to handle complex claims are essential. | Who We Are Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Claims Advocate Sales Support Specialists resolve highly complex claims escalated from the normal claims channel. What You'll Do: Investigate, analyze and respond to highly complex claims from the following sources: claims addressed to Management, claims forwarded to the Corporate Offices, claims escalated from other lines of business. Manage a high volume of claims, resolving multiple customer inquiries simultaneously. Answer incoming calls, Chats, emails and voicemails from customers and contractors according to guidelines; provide assistance with inbound call volume and back office work as needed in other areas. Manage an assigned caseload for expedited handling and closure. Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity. Offer and explain terms and conditions of claim options, denial, cash out, replacement, reimbursement, outside reimbursement and process payment requests. Pilot innovative company initiatives. Represent as a Subject Matter Expert. What You'll Bring: High School diploma or equivalent required; some college preferred 3-5 years of previous customer service experience Demonstrated ability to handle complex claims Excellent communication skills (Oral and written) Basic mechanical, technical and contract knowledge and understanding (expected to increase with time) Exceptional customer service skills Critical thinking, analytical and investigative skills Proficient in Microsoft Word, Outlook and ability to navigate through Access Fundamental understanding of the home warranty industry Ability to keep composure in escalated conversations Effective time management skills Salary Range: $41,225 - $54,975 This is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

The Title Assistant is responsible for a wide range of administrative duties that support title processes. This includes gathering information, responding to inquiries, and ensuring the accuracy and completeness of data. | Candidates should have at least 2 years of experience in the title industry, preferably with commercial experience. A high school diploma or equivalent is required, along with strong communication skills and a customer service orientation. | Who We Are Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Title Assistant is responsible for a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process. Essential Functions Performs a wide range of administrative duties that require experience, skill and knowledge of title policies and practices. Creates and maintains files, records and reports; monitor and track workflow Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports Communicates with internal and external groups Knowledge and Skills/Technology Used Experience with MS Office suite Excellent verbal/written communication skills Able to maintain professionalism and a positive service attitude at all times Strong detail orientation Customer service orientation Exercises good judgment Working knowledge of company and/or client operating systems Typical Education High School diploma or equivalent Typical Range of Experience 2+ years title industry experience Commercial experience Pay Range: $19.82 - $26.43 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

The Senior Business Systems Analyst will document business processes and identify system requirements to deliver exceptional user experiences. They will act as a liaison between the user community and technical staff, driving process improvement initiatives across the organization. | Candidates should have 5+ years of experience in a Business Systems Analyst role and demonstrate strong organizational and project management skills. Preferred knowledge includes training and education systems analysis and fraud prevention. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We’re a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious, empathetic, and proactive Senior Business System Analyst who is excited to work through ambiguity and deliver exceptional user experiences and lasting value to our customers. What You’ll Do: Document business processes, training procedures, standard operating procedures, project status, etc. Identify business system requirements and related business/application solutions over a complete business process. Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues. Develop new customizations with design, documentation, testing and training. Conduct business process evaluations to gain technical knowledge of business requirements. Be a strategic partner and liaison between the user community and the technical applications development staff. Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly. Drive process improvement and optimization initiatives across teams and the organization. What You’ll Bring: 5+ years of experience in a Business Systems Analyst or adjacent role Demonstrated ability to work closely with the Domain Product Owner, across multiple teams and a wide customer base Excellent organizational and project management skills Ability to organize large amounts of information and glean insights, define problems, and identify root causes Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements Preferred knowledge in training and education (CE/CLE), LMS systems analysis and support, and fraud prevention or similar experience. Pay Range: $82,925 - $110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #ST2 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

The Lead Business Systems Analyst is responsible for designing and implementing database solutions while ensuring proper maintenance of databases that support reporting and business processes. This role involves collaboration with technical teams to optimize database performance and ensure data quality and security. | Candidates should have experience in database design, SQL development, and ETL processes. Strong problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders are essential. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do A Lead BSA in the context of Database Management is responsible for designing, and working with the Technical team to implement designed solution and monitor and ensure the proper maintenance of the databases that support reporting replicated databased and business processes. This role blends software development with database architecture and performance optimization. Key Responsibilities: Design and implement relational database structures, stored procedures, views, and functions. Develop and optimize complex SQL queries for reporting use. Collaborate with application developers and product managers to integrate backend data solutions. Provide guidance for create effective ETL processes for data ingestion and transformation. Monitor and Provided guidance to DBA Team to tune database performance, including indexing and query optimization. Ensure data quality, consistency, and security across environments. Document database schemas, processes, and best practices. Support data migration, backup, and recovery strategies. Tools & Technologies Knowledge: Databases: SQL Server, PostgreSQL, Oracle, Snowflake Languages: SQL, T-SQL, PL/SQL, Python, JavaScript Tools: SSMS, pgAdmin Why It Matters Diagnosing data issues and designing efficient solutions. Ensuring data accuracy and integrity. Explaining technical concepts to non-technical stakeholders. Working with developers, analysts, and business users. Writing clear documentation for procedures, schemas, and logic. Preferred Skills Problem Solving Attention to Detail Communication Collaboration Documentation Key Responsibilities of a Lead BSA: Database Design & Modeling Create and maintain logical and physical data models. Define relationships, constraints, and indexing strategies. SQL Development Write complex SQL queries, stored procedures, functions, triggers, and views. Optimize queries for performance and scalability. ETL & Data Integration Develop Extract, Transform, Load (ETL) processes to move and transform data between systems. Work with tools like SSIS, Informatica, or custom scripts. Performance Tuning Analyze slow-running queries and optimize them. Monitor database performance and suggest improvements (e.g., indexing, partitioning). Data Quality & Integrity Implement validation rules and constraints. Ensure data consistency across systems. Collaboration Work closely with application developers, data analysts, and DevOps teams. Support business intelligence and reporting needs. The pay range for this role is $99,675.00 - $132,875.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

The Software Product Implementation & Training Specialist will lead the deployment and adoption of software solutions for clients, ensuring adherence to best practices and quality. This role involves managing implementation projects, providing training, and offering ongoing support to enhance customer satisfaction. | Candidates should have experience in software implementation or training within the title insurance or real estate software industry. Strong communication, analytical skills, and a commitment to customer service are essential, along with a willingness to travel as needed. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This team member will play a pivotal leadership role in ensuring the successful deployment and adoption of our software solution for clients. This position is responsible for developing, refining, and leading the execution of standard implementation and training processes, driving both strategic initiatives and hands-on delivery. The individual will act as a subject matter expert and trusted advisor, collaborating closely with clients and internal teams to deliver exceptional customer experiences and support the achievement of key business objectives What You’ll Do: Standard Implementation Process Leadership: Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs. Guide project teams and clients to ensure adherence to best practices, efficiency, and quality at every stage. Implementation Project Management: Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets. Own project milestones and deliverables while championing continuous process improvement. Requirements Alignment & Solution Leadership: Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives. Identify opportunities to further optimize these standards for greater effectiveness and scalability. Software Configuration and Deployment: Lead the configuration and deployment of software applications following standardized best practices, ensuring consistent and high-quality client onboarding experiences. Client Training and Enablement: Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources (e.g., user guides, video tutorials, knowledge base articles), ensuring successful software adoption for all client users. Ongoing Support and Troubleshooting: Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases, ensuring timely resolutions and high levels of client satisfaction. Client Relationship Leadership: Build and nurture strong client relationships, serving as the primary point of contact and a trusted strategic advisor through the standardized implementation journey. Process Development and Continuous Improvement: Take ownership of identifying, developing, and promoting best practices for software implementation, configuration, training, and client support. Lead initiatives to drive efficiency, repeatability, and scalable growth in our onboarding approach. Data Migration and Integration: Manage data migration and integration activities in line with established methodologies. Collaborate with technical teams to ensure seamless transitions and efficient data flow within the standard onboarding framework. What You’ll Bring: Implementation or Training experience in the title insurance or real estate software industry. Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment. Experience with SaaS software implementation and process development. Proven ability to design, deliver, and continually improve effective training programs. Outstanding communication, analytical, and time management skills. A strong commitment to customer service and continuous improvement. Willingness to travel as needed. Familiarity with learning management systems (LMS) and Digital Adoption platforms (preferred but not required) Bachelor's degree in computer science, information technology, or a related field (preferred but not required) Pay Range: $72,125 - $96,125 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #ST2 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Assist Disbursement Officers in processing construction draws and maintaining compliance with project requirements. Provide support in responding to project inquiries and managing project data and documentation. | A Bachelor’s Degree is required along with familiarity in real estate, banking, or the title industry. Candidates should possess exemplary communication skills and a proactive approach to problem-solving. | Who We Are Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Assists Disbursement Officers to ensure timely and effective communications and the processing of disbursement of construction draws, maintaining compliance with the specific requirements of each disbursing project. HOW YOU'LL CONTRIBUTE Provide support within a functional area, assisting Construction Disbursement Officers to ensure timely and effective completion of draw review and disbursement. Assist with responding to and tracking new project inquiries for the team. Monitor and support shared email inboxes with timely responses. Serve as the direct out-of-office contact for managers, directing inquiries to the proper party for resolution. Input project data and documents, including new project and draw information, into Company systems. Assemble, log, and review mechanic’s lien waivers. Update and distribute reports to management as needed (interoffice invoicing, new inquiries, etc.). Prepare and process invoices. Professionally interact with customers, via email and calls, with timely and informative responses. Create and track invoices. Work with the team to ensure all disbursing procedures are followed and tracked, as applicable. Support review and completion of action items for monthly reports (trial balances, outstanding check logs, etc.). Actively contribute to the results of the team and work toward achieving goals and objectives. WHAT YOU'LL BRING Bachelor’s Degree Familiarity with real estate, banking, and/or title industry Experience with reporting and administrative support KNOWLEDGE, SKILLS, AND ABILITIES Exemplary communication skills Proactive and relentless approach to problem-solving Desire to be challenged Willingness to learn and develop new skills Flexibility and adaptability in a fast-paced environment Strong customer service orientation Detail-oriented Organizational skills Ability to multi-task and meet assigned deadlines Hands-on experience in AIA billing and lien waivers a plus Proficient in Excel, Office, and Outlook Establishes effective working relationships at the work group level Pay Range: $19.82-$26.43 hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #LI-SD1 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Lead multiple HR projects including project planning, change management, risk management, and resource coordination. | 4+ years project management experience with HR focus, 3+ years change management experience, PMP and change management certifications preferred. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do In this position, you will lead multiple HR projects on a regular basis, partnering with various stakeholders across HR and cross-functional groups. Individually, or as part of a team, you will be responsible for project planning, change management, risk management, and issue resolution. You will also help develop a change management framework and toolkit. HOW YOU’LL CONTRIBUTE Project Planning Project Leadership Project Delivery Risk Management Resource Management Problem-Solving and Standardization Planning for Change Other duties as assigned WHAT YOU’LL BRING Required Education, Experience, Certification/Licensure 4+ years of project management experience, including managing projects with HR as the customer 3+ years of experience leading change management activities Preferred experience and certification: 3+ years of experience working within human resources PMP or other project management certification CCMP, Prosci, or other change management certification Knowledge, SKILLS, and Abilities (KSAs) Independently oversees multiple medium to large scale complex projects. Coordinates project deliverables, plans and status reports. Identifies appropriate resources needed and coordinates schedules to ensure timely completion of project. Creates project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources. Facilitates status and milestone meetings with cross functional groups. Conducts risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget. Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project. Monitors project budgets including project cost estimates and forecasting. Prepares project status reports and keeps team, management and clients informed of project status and related issues. May be required to perform duties outside of normal work hours based on business needs. Complexities & IMPACT Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors Exercises judgment within defined procedures and practices to determine appropriate action Follows department processes and procedures and makes recommendations to these processes Errors may cause significant delay of process development or problem resolution SUPERVISION received OR EXTENDED No responsibility for the supervision of others Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy Other JOB requirements: Physical, Travel, Driving requirements Office / Sedentary Requirements Work is performed primarily in an office environment, which requires the ability to sit for extended periods of time, ability to hear the telephone, ability to enter data on a computer. Travel or Driving Requirements % of Travel Required: 0% % of Driving Required: 0% Pay Range: $82,925 - $110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster

Lead multiple HR projects including planning, change management, risk and resource management, and deliver project status updates. | Requires 4+ years project management experience with HR focus, 3+ years leading change management, and preferred PMP or change management certifications. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do In this position, you will lead multiple HR projects on a regular basis, partnering with various stakeholders across HR and cross-functional groups. Individually, or as part of a team, you will be responsible for project planning, change management, risk management, and issue resolution. You will also help develop a change management framework and toolkit. How You’ll Contribute • Project Planning • Project Leadership • Project Delivery • Risk Management • Resource Management • Problem-Solving and Standardization • Planning for Change • Other duties as assigned What You’ll Bring Required Education, Experience, Certification/Licensure • 4+ years of project management experience, including managing projects with HR as the customer • 3+ years of experience leading change management activities Preferred experience and certification: • 3+ years of experience working within human resources • PMP or other project management certification • CCMP, Prosci, or other change management certification Knowledge, SKILLS, And Abilities (KSAs) • Independently oversees multiple medium to large scale complex projects. • Coordinates project deliverables, plans and status reports. • Identifies appropriate resources needed and coordinates schedules to ensure timely completion of project. • Creates project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources. • Facilitates status and milestone meetings with cross functional groups. • Conducts risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget. • Works closely with end users, business technologies and others to understand and prioritize business goals and information needs related to the project. • Monitors project budgets including project cost estimates and forecasting. • Prepares project status reports and keeps team, management and clients informed of project status and related issues. • May be required to perform duties outside of normal work hours based on business needs. Complexities & IMPACT • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors • Exercises judgment within defined procedures and practices to determine appropriate action • Follows department processes and procedures and makes recommendations to these processes • Errors may cause significant delay of process development or problem resolution SUPERVISION received OR EXTENDED • No responsibility for the supervision of others • Works independently setting own priorities and objectives. Work is reviewed for soundness of judgment and overall accuracy Other JOB requirements: Physical, Travel, Driving requirements Office / Sedentary Requirements Work is performed primarily in an office environment, which requires the ability to sit for extended periods of time, ability to hear the telephone, ability to enter data on a computer. Travel Or Driving Requirements • % of Travel Required: 0% • % of Driving Required: 0% Pay Range: $82,925 - $110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. • Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.