First American

Design, develop, and deliver engaging training programs for real estate and title professionals, evaluating and improving training effectiveness. | Proven experience in training, strong communication skills, and familiarity with real estate or related industries; title underwriting experience is a plus. | Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do This role is a training-first position focused on educating and developing title agents, Realtors, and internal partners at all levels of industry knowledge. The Trainer designs and delivers impactful learning experiences that strengthen understanding of title, settlement, and real estate concepts and improve real-world performance. Underwriting experience is not required for this role. However, candidates with title underwriting experience are highly valued and may contribute additional expertise by supporting underwriting-related training and advanced instructional content. The ideal candidate is an engaging educator who can translate complex concepts into clear, practical guidance and build credibility with learners across the real estate ecosystem. What You’ll Do: Training & Education (Primary Focus) Design, develop, and deliver training programs for title agents, Realtors, and internal staff, from introductory to advanced levels Facilitate training through in-person, virtual, group, and one-on-one formats Partner with business leaders to identify learning needs and align training solutions with business goals Present complex real estate, title, and settlement concepts in a clear, practical, and engaging manner Evaluate training effectiveness using learner feedback, performance outcomes, and training metrics Continuously improve and standardize training content to ensure consistency and scalability Serve as a trusted educator and mentor, helping learners apply training in real transaction scenarios Travel as needed to deliver training to remote or regional audiences Underwriting Expertise & Instruction (When Applicable) For candidates with underwriting experience, contribute underwriting subject-matter expertise to training programs Educate learners on underwriting standards, guidelines, and risk considerations related to title insurance Support advanced or escalated training discussions involving underwriting concepts and real estate law Assist in developing underwriting-related training materials in alignment with company standards What You’ll Bring: Required Qualifications Demonstrated experience in training, teaching, coaching, or educating professionals Strong knowledge of the real estate, title, settlement, or mortgage industry Ability to teach and engage audiences with varying levels of experience Excellent presentation, facilitation, and communication skills Strong organizational, analytical, and project management skills Self-motivated, collaborative, and adaptable Proficient in Microsoft Word, Excel, and PowerPoint Preferred Qualifications Title underwriting experience Familiarity with underwriting standards, guidelines, and real estate law Experience delivering technical or compliance-related training Bachelor’s degree or equivalent combination of education and experience Pay Range: $97,700.00 - $130,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Assist with collection activities, analyze data, and mentor team members in a remote environment. | Requires 5+ years of related experience, leadership skills, and knowledge of collections procedures and laws, which do not match your expertise. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies. Regarded as subject matter expert within department. Manages a wide range of difficult calls and situations. Typically, does not have supervisory responsibility but actively mentors team members. May provide input on employee performance and coordinate workflow and/or act as a SPOC specialist. How You'll Contribute Gather collections data for data reporting to management. Regularly prepare, analyze, and present metrics/updates to management. Assist with the design and implementation of collection strategies, methods, and workflows. Research and resolve issues with escalated delinquent customers, including write-off or turn over to a collection agency. Special analysis and preparation as required. Provide training and actively mentor team members. Support supervisor during absences. What You'll Bring Required Education, Experience, Certification/Licensure High School diploma or equivalent Some college preferred. Typically requires 5+ years of directly related experience. Demonstrated leadership experience. Knowledge, Skills, and Abilities (KSAs) Demonstrated leadership, organizational and problem-solving skills. Exercises confidence, sound judgment and independent decision-making skills Ability to understand and execute policy and procedures. Excellent verbal and written skills with strong negotiation and active listening skills. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Excellent knowledge of billing procedures, collections techniques, and accounts receivable. Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. Knowledge of mainframe system Oracle or other operating systems. Analyze and interpret complex documents to make sound decisions and recommendations. Able to interact and communicate with individuals at all levels of the organization. Drive workload, mentor and assist in training team members. Job Complexities and Impact Accounts assigned at this level are typically complex with multiple invoices and clients, customers that are difficult to manage; customers that require special handling or need a higher level of tact and sensitivity or that have a high value of delinquency. Anticipates patterns and links; looks beyond the immediate problem to the wider implications. Generates new and innovative solutions to complex problems. Supervision Received or Extended Works under general supervision setting own priorities and objectives. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. No responsibility for the supervision of others. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Oversees daily operations of a large department, manages teams, and contributes to strategic planning and project execution. | Requires escrow experience within a commercial environment, supervisory experience, and strong relationship-building skills. | Who We Are Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Oversees a team or multiple small teams, ensuring smooth delivery of processes and services while building team capability. Focuses on execution, compliance, and continuous improvement. HOW YOU'LL CONTRIBUTE Manages and sets priorities of the daily operations of a large functional area or department. Manages a group of professionals (typically skilled exempt and non-exempt level employees) who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams. Contributes to project reviews and approves detailed designs and cost estimates for projects. Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements. Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Makes hiring and compensation recommendations. May get input from Senior Management/Executive Management. WHAT YOU'LL BRING Required Education, Experience, Certification/Licensure Bachelor’s degree or equivalent combination of education and experience Demonstrated escrow experience within a commercial environment, with working knowledge of escrow operations, controls, and service delivery. 3-5 years demonstrated experience in a supervisory or management role Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Successful track record designing, developing, and executing complex projects in area of functional expertise. Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships. Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics. Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration. Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met. Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively. Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business. High level of business acumen, strategic agility, ability to develop others, and influence change. Pay Range: $85,000.00 - $113,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Provide leadership and manage workflow for the Operations department, including training staff, organizing processes, and handling special projects. | High school diploma or equivalent with 2-4 years of related experience, basic math, communication, and leadership skills. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do Lead a team with responsibility for tactical and project outcomes in the Operations department. Work group is generally engaged in a wide variety of often complex tasks. Provide workflow management for the department, while completing similar tasks. Essential Functions Provide leadership for the department, training and guiding Operations staff on daily work. Compile all certifications for Operations Department Coordinate coverage with the supervisors on open desks Assist with training on operational issues with staff Work on special projects Organize the escheatment process through efficient work procedures Determine work procedures, prepare work schedules, and expedite workflow Adjust errors and resolve complaints In the absence of a Supervisor, perform supervisory duties for the department. Knowledge and Skills/Technology Used Communication skills Leadership skills Basic Math skills Reasoning skills Advanced computer software skills Typical Education High School diploma or equivalent. Typical Range of Experience 2- 4 years related experience Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. Pay Range: $26.88 - $35.82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Manage escrow operations, lead teams, and coordinate between departments to ensure compliance and efficiency. | Requires 5-7 years of related experience, supervisory skills, and commercial disbursement experience, with strong process and communication skills. | Who We Are Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff. What You'll Do: Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process. Typically manages production roles but may act as a functional manager with no direct reports. May have some administrative management duties; does not have Branch Management oversight. May support residential and / or commercial transactions Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies. Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow’s involvement with changes to processes. In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management What You'll Bring: Bachelor’s degree or equivalent combination of education and experience 5-7 years of directly related experience 3-5 years demonstrated experience in a supervisory or management role. 5+ years commercial disbursement experience Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level. Strong process skills required; detail oriented Strong computer skills and knowledge of company operating systems/applications Strong problem-solving and customer service skills Ability to lead/sought out for advice Able to manage competing priorities Successful track record designing, developing, and executing complex projects. Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships. Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics. Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration. Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations. Pay Range: $97,700.00 - $130,300.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Own the end-to-end customer experience for GIS data products, translating customer needs into product requirements, and coordinating cross-team execution to deliver reliable, valuable map-ready data layers. | 3+ years in product management or similar, proficiency with ArcGIS Pro, ability to translate customer needs into product requirements, and stakeholder management skills. | Who We Are Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Product Manager II, GIS Data Products owns the end-to-end customer experience for First American’s GIS data products. This role is accountable for translating customer needs into product requirements, shaping and packaging GIS layers, and orchestrating cross-functional execution across Product, Data, Platform, and Sales to deliver reliable, discoverable, and valuable map-ready data products. The Product Manager is responsible for synthesizing insights, prioritizing outcomes, defining requirements, and ensuring the delivered layers perform in real customer workflows from onboarding through ongoing use. Key Outcomes Customers can access and use First American GIS layers/services in open-sourced GIS tools (e.g., QGIS), open standards (e.g., OGC API’s) and Esri workflows with clear value and minimal friction. Customer needs are consistently translated into clear attribute specifications and layer definitions that the Data team can implement. A coherent, versioned layer catalog is maintained, mapping each layer to a customer needs and the attributes required to deliver value. Sales is equipped with validated positioning, demo layers, and enablement materials aligned to customer workflows. Delivery operates on a predictable release/refresh rhythm with defined quality standards and clear ownership across teams. Essential Functions Customer & Product Ownership Own the GIS data product experience end-to-end: value definition, requirements, delivery readiness, adoption, and continuous improvement. Translate customer insights into product decisions, including layer portfolio strategy, attribute requirements, and usability improvements. Partner with Sales, Marketing, Data, and customers to identify opportunities, validate needs, and inform roadmap priorities. Develop and maintain product artifacts including layer specifications, field definitions, release notes, and customer-facing documentation. GIS Layer Design & Packaging Use industry standard software to validate Data-provided class files and create customer-ready GIS layers (views, symbology, filters, field sets, aliases, and naming conventions). Package layers to satisfy distinct customer needs (e.g., appraisal, underwriting, investment screening, or government workflows) and maintain a versioned catalog. Establish usability standards for layers (metadata completeness, consistent schema, consumer-friendly naming) to support internal and external adoption. Expected time allocation: approximately 20% hands-on layer work. Cross-Functional Execution & Delivery Partner with the Data team to define required attributes, data definitions, and quality thresholds based on validated customer needs; co-own publish-ready acceptance criteria. Coordinate with the platform/publishing owner to ensure layers and services are published, shared, and governed appropriately for consumption via open-sourced GIS tools, open standards -based interfaces and Esri Enterprise environment. Drive prioritization and sequencing of enhancements based on customer feedback, business value, and feasibility constraints. Define and execute release readiness checklists, including functional validation and basic data quality verification. Sales Enablement & Customer Readiness Develop and maintain enablement assets: demo layers, capability summaries, customer workflow narratives, and one-page product briefs for each layer. Support Sales in structuring customer trials and success criteria; participate in customer sessions to accelerate iteration and adoption. Partner with Sales on feedback loops and win/loss learnings; translate insights into prioritized product improvements. Operational Readiness & Quality Define product quality expectations (completeness thresholds for key fields, refresh expectations, and usability standards) and partner with Data/Platform to implement validation checks and reporting. Establish and communicate a predictable release/refresh rhythm for customer-facing layers. Identify and drive resolution of issues impacting customer experience (performance, usability, data quality, documentation). Required Qualifications 3+ years of product management experience (or equivalent product ownership experience) delivering customer-facing products in a cross-functional environment. Hands-on proficiency with ArcGIS Pro, including creating layers, configuring attributes/symbology, and packaging map-ready deliverables for customer use. Demonstrated ability to translate customer needs into clear product requirements and deliver measurable outcomes. Comfort working with data teams on schema/fields/joins at the requirements level (not expected to be the data engineer but must specify what is needed). Strong stakeholder management and ability to drive execution across Product, Data, Platform/Engineering, and Sales. Preferred Qualifications Experience delivering data products, GIS products, or analytics products. Understanding of parcel/land data concepts and common GIS customer workflows. Familiarity with the Esri ecosystem (Feature Services, ArcGIS Enterprise/Portal, ArcGIS Marketplace distribution). Experience applying JTBD or outcome-driven methodologies in product discovery and prioritization. Core Competencies Customer-centric product leadership and disciplined prioritization Requirements clarity and operational rigor GIS layer design with a usability mindset Cross-functional leadership and execution discipline Clear written communication and stakeholder updates Sales partnership and enablement effectiveness Pay Range: $112,400.00 - $149,800.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Lead enterprise analytics programs, optimize analytic categories and rules, and drive continuous improvement across multiple teams. | Experience leading analytics programs, understanding of contact center and claims workflows, designing scoring logic, and BI tools proficiency. | Job Description: • Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance • Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements • Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales • Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations • Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics Requirements: • 3–5+ years leading Verint Speech Analytics and/or AQ programs • Understanding of contact center operations, claims workflows, compliance, and CX • Experience designing categories, scoring logic, rules, and automation workflows • Strong communication and executive‑ready presentation skills • Home warranty or insurance experience • BI tools such as Power BI or Tableau • Background in process improvement, QA leadership, or program management Benefits: • Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan

Collaborate with stakeholders to gather and prioritize business requirements, configure and customize Salesforce solutions, support implementation projects, and maintain system documentation. | 3+ years of Salesforce experience including Sales and Service Cloud, Salesforce certifications, proficiency in Salesforce configuration and integration, and strong business analysis skills. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do • * Remote Work Welcome** Join the ranks of visionary technology leaders at First American's—where history meets innovation, and tradition fuels transformation. As a Senior Business Systems Analyst, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889. The Senior Business Systems Analyst, supporting the Direct Division, plays a key role supporting product strategy with business objectives and evolving customer needs. This role focuses on enhancing the capabilities for sales and marketing through automation, personalization, and customer journey optimization powered by Salesforce. The role will work closely with cross-functional teams, including data, enterprise integrations, and business operations supporting product and technical leaders prioritize features and improvements that drive efficiency, engagement, and measurable business results. We're not just seeking a technical expert; we're in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in Salesforce, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model—bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. What You’ll Do • Collaborate with stakeholders to capture, identify, and prioritize business requirements for solutions. • Create comprehensive documentation including requirements, design specifications, and user guides supporting complete business processes. • Collaborate closely with cross-functional teams such as data, analytics, security, and DevOps enterprise standards are adhered to. • Continuously conduct business process evaluations and maintain system documentation. • Support scalable technical solutions with the configuration before code mindset. • Configure and customize Salesforce Financial Service Cloud to meet evolving needs. • Support Salesforce and other Salesforce product implementation projects from initiation through to deployment and post-launch. • Support system performance monitoring, proactively addressing issues, and iterating on solutions based on user feedback. • Stay updated with Salesforce releases and industry trends and recommend improvements to optimize Salesforce functionality and processes. What You'll Bring • A minimum of 3+ years of Salesforce experience bringing Salesforce solutions to market from design to implementation. • 3+ years of experience in solutioning Sales Cloud and Service Cloud. • 3+ years of experience in solutioning system and data integration. • Deep understanding of Salesforce capabilities, including configuration, customization, and integration. • Strong proficiency in business analysis techniques such as requirements gathering, process mapping, gap analysis, and stakeholder management. This involves the ability to translate business requirements into Salesforce solutions effectively with a high proficiency in writing requirements and user stories. • Complex problems that require innovative solutions. Experience in troubleshooting, identifying root causes, and proposing effective resolutions is essential. • Proficiency in SFDC Toolkit: Flows, Validation Rules, OmniStudio, and custom metadata with strong hands-on experience in technical configuration. • Salesforce Administrator & Salesforce Business Analyst Certifications required. • CRM Analytics and Einstein Discovery Consultant, Data Cloud Consultant, or MuleSoft Associate preferred. • Experience with the following Salesforce solutions is strongly desired: Financial Services Cloud, CRMA, Data Cloud, MuleSoft, and Marketing Cloud. Pay Range: $82,925 - $110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #ST2 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. • * Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Assist with escrow administrative duties including opening orders, preparing closing documents, handling disbursements, and client communication. | High school diploma, 2+ years escrow-related experience, customer service skills, MS Office proficiency, strong communication and organizational skills. | Who We Are Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do Provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings. What You'll Do • Performs a wide range of administrative duties to gather information and assist in the escrow process • Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions • Communicates requirements and other information to clients • Interprets various agreements as they relate to closing and prepare all documents required for transactions What You'll Bring • High school diploma or equivalent • 2+ years of experience in an escrow-related field • Customer service skills • Problem solving skills • Strong organizational skills • Knowledge of MS Office suite • Excellent verbal/written communication skills • Able to maintain professionalism and a positive service attitude at all times • Strong detail orientation • Knowledge of company and/or client operating systems Salary Range: $18.02 - $24.03 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Design and implement functional software solutions as a full stack Software Engineer. Contribute to coding, testing, debugging, and deploying software in an Azure cloud environment. | Candidates should have 4+ years of experience in cloud-native applications, particularly with Azure and Python. A strong understanding of software engineering best practices and excellent communication skills are essential. | Who We Are Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We are seeking a highly skilled full stack Software Engineer to design and implement functional software solutions. As a full stack Software Engineer, you will be responsible for hands-on coding as well as supporting and contributing to the architecture and design of cloud-native applications. If you're passionate about new opportunities and you have a demonstrated track record of success in delivering new features and products, we're interested in talking to you. In this position, you will have the opportunity to work with a great team and be able to work autonomously with minimal supervision, leveraging your exceptional organizational and problem-solving abilities. A strong background in software development and familiarity with agile methodologies are essential. What You’ll Do: Contribute to design, development, coding, testing, debugging, and deploying of software in an Azure cloud environment. Modify and enhance existing applications as well as assist the team on product delivery by writing code and reviewing pull requests. Independently define, prioritize goals and tasks in a fast-paced agile product environment with small, focused teams. Communicate effectively with a variety of stakeholders to ensure project success. Derive optimal solutions and implement best coding practices. Work with Solution Architect and strategize design plans. What You’ll Bring: 4 + years of experience in cloud-native applications (Azure strongly preferred, AWS is also ok) using Python. Thorough understanding of Object-Oriented Programming (OOP) design and practices. Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries. NoSQL experience is a strong plus. Familiarity with design patterns. Conduct code reviews to ensure best coding practices are utilized. Bachelor’s degree in computer science or equivalent combination of education and experience. Strong knowledge of professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, CI/CD, and DevOps. Fluency with multi-platform software utilizing various programming environments and tools. Excellent communication and written skills. Eager to learn new languages and technologies. Familiar with Python, Azure, React, JavaScript/TypeScript, REST API, Relational Databases (PostgreSQL, MySQL etc.),NoSQL Databases (MongoDB etc.). Experience with Docker, Linux , Windows, Azure, GIT, NPM Package Management. Pay Range: $34.68 - $46.21 hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster Haven't found your perfect job? Join our Talent Community to submit your resume. Create and receive job alerts for future job opportunities.

Perform and monitor late-stage default loan servicing events, ensure compliance, manage quality control and audits, oversee large-scale compliance projects, and lead staff development. | 5+ years late-stage default mortgage servicing experience with knowledge of GSE/GNMA investors, MI companies, mortgage servicing software, strong problem-solving, and leadership skills. | Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do ServiceMac is a sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. PRIMARY DUTIES / RESPONSIBILITIES: • Extensive knowledge and understanding of all aspects of late-stage default mortgage servicing. This includes but not limited to foreclosure, bankruptcy, property preservation, claims and REO. • This position supports late-stage to ensure compliance with regulatory and client guidance by developing new processes or enhancing existing strategies. • Oversight and responds to quality control, audit and high-risk findings for late-stage default. • Oversight via project management of large scale compliance roll-outs and risk inicidents. • Monitor and identify trends or risks associated with the portfolio. • Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure. • Follow departmental and business policies with strict adherence. • Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners. • Stay current with pending regulatory and state law changes that could impact processes • Diligently follow up on all outstanding requests and telephone calls from internal and external partners. • Manages exception reporting used as key controls for minimizing risk. • Assist wherever needed, when necessary. • Implements goals, objectives, and work standards for the department. • Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards. • Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff. • Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures. • Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline. • Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors. • Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results. Minimum Requirements • 5+ years late-stage default experience within a Mortgage Servicing Organization • 5+ years experience with GSE and GNMA Investors and MI companies • Have a strong base knowledge of mortgage servicing and applicable documentation • Experience using MSP and LoanSphere, Yardi (P260), FHA Connection, Catalyst • Self-starter, with the ability to problem solve • Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company • Understanding of the general mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction) • Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices • Excellent oral communication skills, including ability to effectively coach, motivate, and lead The pay range for this role is $75,375.00 - $100,475.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

The Senior Business Systems Analyst will document business processes and identify system requirements to deliver exceptional user experiences. They will act as a liaison between the user community and technical staff, driving process improvement initiatives across the organization. | Candidates should have 5+ years of experience in a Business Systems Analyst role and demonstrate strong organizational and project management skills. Preferred knowledge includes training and education systems analysis and fraud prevention. | Who We Are Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do We’re a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious, empathetic, and proactive Senior Business System Analyst who is excited to work through ambiguity and deliver exceptional user experiences and lasting value to our customers. What You’ll Do: Document business processes, training procedures, standard operating procedures, project status, etc. Identify business system requirements and related business/application solutions over a complete business process. Technical and implementation focus is on providing standard and customized applications to resolve business needs/issues. Develop new customizations with design, documentation, testing and training. Conduct business process evaluations to gain technical knowledge of business requirements. Be a strategic partner and liaison between the user community and the technical applications development staff. Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly. Drive process improvement and optimization initiatives across teams and the organization. What You’ll Bring: 5+ years of experience in a Business Systems Analyst or adjacent role Demonstrated ability to work closely with the Domain Product Owner, across multiple teams and a wide customer base Excellent organizational and project management skills Ability to organize large amounts of information and glean insights, define problems, and identify root causes Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements Preferred knowledge in training and education (CE/CLE), LMS systems analysis and support, and fraud prevention or similar experience. Pay Range: $82,925 - $110,525 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. #ST2 What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference. By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster