First American

Compensation

Full Description

Job Description: • Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance • Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements • Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales • Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations • Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics Requirements: • 3–5+ years leading Verint Speech Analytics and/or AQ programs • Understanding of contact center operations, claims workflows, compliance, and CX • Experience designing categories, scoring logic, rules, and automation workflows • Strong communication and executive‑ready presentation skills • Home warranty or insurance experience • BI tools such as Power BI or Tableau • Background in process improvement, QA leadership, or program management Benefits: • Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan