via Remote Rocketship
$NaNK - NaNK a year
Lead enterprise analytics programs, optimize analytic categories and rules, and drive continuous improvement across multiple teams.
Experience leading analytics programs, understanding of contact center and claims workflows, designing scoring logic, and BI tools proficiency.
Job Description: • Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance • Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements • Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales • Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations • Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics Requirements: • 3–5+ years leading Verint Speech Analytics and/or AQ programs • Understanding of contact center operations, claims workflows, compliance, and CX • Experience designing categories, scoring logic, rules, and automation workflows • Strong communication and executive‑ready presentation skills • Home warranty or insurance experience • BI tools such as Power BI or Tableau • Background in process improvement, QA leadership, or program management Benefits: • Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan
This job posting was last updated on 1/27/2026