Entre Computer Services

Manage and coordinate service delivery activities, serve as primary contact for escalated issues, collaborate with technical teams, maintain documentation, analyze service metrics, support new tool implementation, facilitate communication, and mentor junior staff. | 5+ years in IT service management, strong ITIL knowledge, excellent communication skills, proficiency with service management software, strong analytical skills, and ability to manage multiple priorities. | Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider in technology services, specializing in Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre is committed to delivering innovative IT solutions that empower businesses to achieve their goals efficiently and securely. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction. You will act as a liaison between technical teams and clients, overseeing service requests, incident management, and continuous improvement initiatives. What You'll Do: - You will manage and coordinate service delivery activities to meet client expectations and service level agreements. - You will serve as the primary point of contact for escalated service issues, ensuring timely resolution. - You will collaborate with technical teams to monitor and improve service performance and reliability. - You will maintain accurate documentation of service processes, incidents, and resolutions. - You will analyze service metrics and generate reports to identify trends and areas for improvement. - You will support the implementation of new service management tools and best practices. - You will facilitate communication between clients and internal teams to ensure clear understanding of service requirements. - You will contribute to training and mentoring junior service administrators. What You Bring: - You bring 5+ years of experience in IT service management or a related field. - You have strong knowledge of ITIL frameworks and service management best practices. - You possess excellent communication and interpersonal skills to manage client relationships effectively. - You are proficient with service management software such as ServiceNow or similar platforms. - You have strong analytical skills to interpret service data and drive improvements. - You demonstrate the ability to manage multiple priorities in a fast-paced environment. Bonus Points If You Have: - Experience working in a Managed Services Provider (MSP) environment. - Certifications such as ITIL v3/v4, PMP, or similar project management credentials. - Familiarity with network infrastructure and cloud services. - Experience with automation tools and scripting to enhance service processes. What We Offer: - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and inclusive work environment that values innovation. - We offer flexible work arrangements to support work-life balance. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and cover letter to careers@entrecs.com with the subject line "Sr. Service Administrator Application." We look forward to learning how you can contribute to our team at Entre Computer Services.

Manage and coordinate service delivery activities, act as primary contact for escalated issues, monitor performance metrics, collaborate with technical teams, maintain documentation, enforce SLAs, support continuous improvement, and provide training. | Minimum 5 years experience in IT service management, strong ITIL knowledge, proficiency with service management tools, excellent communication, multitasking, and organizational skills. | Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider in technology services, specializing in Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre is committed to delivering innovative IT solutions that empower businesses to achieve their goals efficiently and securely. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction. You will act as a liaison between technical teams and clients, overseeing service requests, incident management, and service level agreements to maintain high standards of operational excellence. What You'll Do: - You will manage and coordinate service delivery activities to meet client expectations and contractual obligations. - You will serve as the primary point of contact for escalated service issues, ensuring timely resolution. - You will monitor service performance metrics and generate reports to identify areas for improvement. - You will collaborate with technical teams to streamline workflows and enhance service efficiency. - You will maintain accurate documentation of service processes, incidents, and resolutions. - You will assist in the development and enforcement of service level agreements (SLAs). - You will support continuous improvement initiatives to optimize service delivery. - You will provide training and guidance to junior service administrators and support staff. What You Bring: - Minimum of 5 years experience in IT service management or a related field. - Strong knowledge of ITIL frameworks and service management best practices. - Proficiency with service management tools such as ServiceNow or similar platforms. - Excellent communication and interpersonal skills to effectively liaise with clients and internal teams. - Proven ability to manage multiple priorities and resolve complex service issues. - Detail-oriented with strong organizational and documentation skills. Bonus Points If You Have: - ITIL v3 or v4 certification. - Experience working in a Managed Services Provider (MSP) environment. - Familiarity with network infrastructure and cloud services. - Project management experience or certification (e.g., PMP). What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and continuous learning. - We offer a collaborative and supportive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and tools. Ready to Apply? Please submit your resume and cover letter to careers@entrecs.com with the subject line "Sr. Service Administrator Application." We look forward to learning how you can contribute to our team.

Manage and optimize service delivery processes, coordinate service requests, maintain documentation, analyze performance data, support tool implementation, train staff, ensure compliance, and engage with clients. | 5+ years in service administration or IT service management, knowledge of ITIL, proficiency with service management tools, strong communication and organizational skills. | Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider in technology services, offering a comprehensive range of solutions including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre is committed to delivering innovative technology solutions that drive business success for clients across various industries. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction and operational efficiency. You will collaborate closely with technical teams and clients to coordinate service activities, manage service requests, and support continuous improvement initiatives. What You'll Do: - You will oversee the administration of service delivery processes, ensuring timely and accurate execution. - You will coordinate with internal teams and clients to manage service requests and resolve issues promptly. - You will maintain detailed documentation of service activities, workflows, and client communications. - You will analyze service performance data to identify trends and recommend improvements. - You will support the implementation of new service management tools and processes. - You will assist in training and mentoring junior service administrators and support staff. - You will ensure compliance with company policies and industry standards in all service operations. - You will participate in client meetings to provide updates and gather feedback on service delivery. What You Bring: - Minimum of 5 years experience in service administration or a related IT service management role. - Strong knowledge of IT service management frameworks such as ITIL. - Proficiency with service management software and tools (e.g., ServiceNow, Jira). - Excellent communication and interpersonal skills to effectively liaise with clients and internal teams. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Detail-oriented mindset with a focus on accuracy and process improvement. Bonus Points If You Have: - Experience working in a Managed Services Provider (MSP) environment. - Certifications such as ITIL Foundation or ServiceNow Administrator. - Familiarity with cloud services and infrastructure management. - Experience in training or mentoring team members. What We Offer: - We offer a collaborative and supportive work environment that values innovation and professional growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for ongoing training and certification to advance your career. - We offer flexible work arrangements to support work-life balance. - We offer a chance to work with cutting-edge technology and a diverse client base. Ready to Apply? To apply, please submit your resume and cover letter to careers@entrecs.com with the subject line "Sr. Service Administrator Application." We look forward to hearing from you!

Manage and coordinate IT service delivery activities, handle escalations, collaborate with technical teams, maintain documentation, analyze service metrics, support onboarding and training, participate in service reviews, and develop service policies. | 5+ years in IT service management, strong ITIL knowledge, excellent communication, proficiency with service management tools, problem-solving skills, and experience in client-focused environments. | Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider in technology services, including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre has built a reputation for delivering innovative and reliable IT solutions to businesses of all sizes across various industries. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction. You will act as a liaison between technical teams and clients, coordinating service requests, managing escalations, and driving continuous improvement initiatives. What You'll Do: - You will manage and coordinate service delivery activities to meet client expectations and service level agreements. - You will serve as the primary point of contact for escalated service issues, ensuring timely resolution. - You will collaborate with technical teams to streamline workflows and improve service efficiency. - You will maintain accurate documentation of service processes, incidents, and resolutions. - You will analyze service metrics and generate reports to identify trends and areas for improvement. - You will support the onboarding of new clients and the training of junior service staff. - You will participate in regular service review meetings with clients and internal stakeholders. - You will contribute to the development and implementation of service policies and procedures. What You Bring: - You have 5+ years of experience in IT service management or a related field. - You possess strong knowledge of ITIL frameworks and best practices. - You have excellent communication and interpersonal skills to manage client relationships effectively. - You are proficient in using service management tools such as ServiceNow or similar platforms. - You demonstrate strong problem-solving abilities and attention to detail. - You have experience working in a fast-paced, client-focused environment. Bonus Points If You Have: - ITIL v3 or v4 certification. - Experience with project management methodologies like Agile or Scrum. - Familiarity with cloud services and infrastructure management. - Previous experience in a senior service administration or leadership role. What We Offer: - We offer competitive salary and comprehensive health benefits. - We offer opportunities for professional growth and certification support. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements including remote work options. - We offer employee wellness programs and team-building activities. Ready to Apply? Please submit your resume and cover letter to careers@entrecs.com with the subject line "Sr. Service Administrator Application." We look forward to learning how you can contribute to our team.

Manage and coordinate IT service requests and incidents, act as client liaison, monitor service performance, and support service delivery improvements. | Minimum 5 years experience in IT service administration, strong ITIL knowledge, excellent communication, proficiency with service management tools, and strong organizational skills. | Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider of comprehensive technology solutions, specializing in Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984, the company has built a strong reputation for delivering innovative and reliable IT services to a diverse range of clients across various industries. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction. You will act as a liaison between technical teams and clients, coordinating service requests, managing escalations, and driving continuous improvement initiatives. What You'll Do: - You will manage and coordinate service requests and incidents to ensure timely resolution. - You will serve as the primary point of contact for clients regarding service administration and escalations. - You will collaborate with technical teams to prioritize and assign tasks effectively. - You will monitor service performance metrics and generate reports to identify areas for improvement. - You will assist in developing and implementing service delivery processes and best practices. - You will support contract management and ensure compliance with service level agreements (SLAs). - You will facilitate communication between clients and internal teams to maintain transparency. - You will contribute to training and mentoring junior service administrators. What You Bring: - Minimum of 5 years of experience in IT service administration or a related field. - Strong understanding of IT service management frameworks such as ITIL. - Excellent communication and interpersonal skills to manage client relationships. - Proficiency with service management tools and software. - Ability to analyze data and generate actionable insights. - Strong organizational skills and attention to detail. Bonus Points If You Have: - ITIL certification or equivalent. - Experience working in a managed services environment. - Familiarity with cloud services and infrastructure. - Project management experience or certification. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools. Ready to Apply? Please submit your resume and cover letter to our careers page at www.entrecomputer.com/careers or email us directly at careers@entrecomputer.com. We look forward to hearing from you!