Entre Computer Services

Compensation

Full Description

Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider of comprehensive technology solutions, specializing in Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984, the company has built a strong reputation for delivering innovative and reliable IT services to a diverse range of clients across various industries. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction. You will act as a liaison between technical teams and clients, coordinating service requests, managing escalations, and driving continuous improvement initiatives. What You'll Do: - You will manage and coordinate service requests and incidents to ensure timely resolution. - You will serve as the primary point of contact for clients regarding service administration and escalations. - You will collaborate with technical teams to prioritize and assign tasks effectively. - You will monitor service performance metrics and generate reports to identify areas for improvement. - You will assist in developing and implementing service delivery processes and best practices. - You will support contract management and ensure compliance with service level agreements (SLAs). - You will facilitate communication between clients and internal teams to maintain transparency. - You will contribute to training and mentoring junior service administrators. What You Bring: - Minimum of 5 years of experience in IT service administration or a related field. - Strong understanding of IT service management frameworks such as ITIL. - Excellent communication and interpersonal skills to manage client relationships. - Proficiency with service management tools and software. - Ability to analyze data and generate actionable insights. - Strong organizational skills and attention to detail. Bonus Points If You Have: - ITIL certification or equivalent. - Experience working in a managed services environment. - Familiarity with cloud services and infrastructure. - Project management experience or certification. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive work environment. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest technology and tools. Ready to Apply? Please submit your resume and cover letter to our careers page at www.entrecomputer.com/careers or email us directly at careers@entrecomputer.com. We look forward to hearing from you!