Entre Computer Services

Compensation

Full Description

Job Title: Sr. Service Administrator Company Overview: Entre Computer Services is Rochester's leading provider in technology services, offering a comprehensive range of solutions including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Founded in 1984 and headquartered in Rochester, NY, Entre is committed to delivering innovative technology solutions that drive business success for clients across various industries. Role Overview: As a Sr. Service Administrator, you will play a critical role in managing and optimizing service delivery processes to ensure exceptional client satisfaction and operational efficiency. You will collaborate closely with technical teams and clients to coordinate service activities, manage service requests, and support continuous improvement initiatives. What You'll Do: - You will oversee the administration of service delivery processes, ensuring timely and accurate execution. - You will coordinate with internal teams and clients to manage service requests and resolve issues promptly. - You will maintain detailed documentation of service activities, workflows, and client communications. - You will analyze service performance data to identify trends and recommend improvements. - You will support the implementation of new service management tools and processes. - You will assist in training and mentoring junior service administrators and support staff. - You will ensure compliance with company policies and industry standards in all service operations. - You will participate in client meetings to provide updates and gather feedback on service delivery. What You Bring: - Minimum of 5 years experience in service administration or a related IT service management role. - Strong knowledge of IT service management frameworks such as ITIL. - Proficiency with service management software and tools (e.g., ServiceNow, Jira). - Excellent communication and interpersonal skills to effectively liaise with clients and internal teams. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Detail-oriented mindset with a focus on accuracy and process improvement. Bonus Points If You Have: - Experience working in a Managed Services Provider (MSP) environment. - Certifications such as ITIL Foundation or ServiceNow Administrator. - Familiarity with cloud services and infrastructure management. - Experience in training or mentoring team members. What We Offer: - We offer a collaborative and supportive work environment that values innovation and professional growth. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for ongoing training and certification to advance your career. - We offer flexible work arrangements to support work-life balance. - We offer a chance to work with cutting-edge technology and a diverse client base. Ready to Apply? To apply, please submit your resume and cover letter to careers@entrecs.com with the subject line "Sr. Service Administrator Application." We look forward to hearing from you!