Avispa Technology

Analyze and visualize customer service data to provide actionable insights, support digital analytics initiatives, and assist in project lifecycle management. | Requires 5+ years analytical experience including digital analytics, proficiency in SQL, Python, Adobe Analytics, data visualization tools, statistical methods, and experience with AWS and web technologies preferred. | Customer Service Analytics & Insights Analyst 1449107 • Hourly pay: $65-$85/hr • Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Hybrid) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL • 40 hours/week, 9 Month Assignment A leading podcast and audiobook company seeks a Customer Service Analytics & Insights Analyst. The successful candidate will be responsible for supporting the efforts of our Global Customer Service (CS) function and improving efficiency across CS Operations and digital properties (Help Center, Contact Us) through analytics and reporting, Customer Service Analytics & Insights Analyst Responsibilities: • Data analysis – Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights. • Data visualization – Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards • Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, strategy and measurement definition, and reporting/impact assessment. • Digital SME – Act as a subject matter expert on best-in-class digital analytics and optimization. • Data Integration – Support onboarding and configuration of analytic tools and support connection of digital data to other reporting tools like Tableau and QuickSight. Customer Service Analytics & Insights Analyst Qualifications: • 5+ years of related experience in analytical roles, including 1+ years in digital analytics. • BA/BS in Engineering, Business Analytics, Information Systems, Statistics, or other quantitative field. • Excellent problem-solving skills, self-motivated, and able to manage multiple competing priorities. • Solid understanding of data concepts (databases, schemas, warehousing, ETL, data quality, etc.). • Experience with complex data gathering and analysis (e.g. SQL, Python, Excel). • Experience creating dashboards for data storytelling with a data viz tool (e.g. Tableau, AWS QuickSight). • Deep knowledge and comfort with Adobe Analytics. • Experience with A/B testing tools (Adobe Target preferred). • Experience applying statistical concepts (distributions, hypothesis testing, confidence intervals) to real-world applications. • Proven ability to translate complex findings from qualitative and quantitative data into recommendations. Ability to summarize in-depth analyses into concise and actionable insights for senior managers and directors. • Experience working in an organization focused on customer experience, preferably Customer Service (Help Center, Contact Us), is preferred. • Experience with the AWS technology stack (e.g., Redshift SQL, S3, DynamoDB), is preferred. • Experience implementing code to serve experiences within A/B testing and personalization tools such as Adobe Target, Optimizely, etc., is preferred. • Experience with web front-end technologies such as HTML5, JavaScript, CSS3, and Git, is preferred. • Experience guiding and mentoring junior analysts, is preferred.

Coordinate interview logistics, assist with requisition management, manage recruiting data quality, and support the Talent Acquisition team. | At least 1 year in a Talent Acquisition support role, Bachelor's degree or equivalent, strong attention to detail, interpersonal skills, and ability to work independently. | Talent Acquisition Operations Coordinator 1739-1 • Hourly pay: $35-$45/hr • Worksite: Leading music streaming company (New York, NY - Hybrid, 3 days per week, Tuesday/Wednesday onsite is preferred, though candidates should be flexible to come in as needed throughout the week) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL • 40 hours/week, 6 Month Assignment (possibility of extension) A leading music streaming company is seeking a detail-focused Talent Acquisition Operations Coordinator to join the Talent Acquisition team. This role involves guiding candidates through the hiring process, supporting recruiters, and managing recruiting activities across the company brands. Talent Acquisition Operations Coordinator Responsibilities: • Coordinate interview logistics and scheduling for candidates. • Assist with requisition management and candidate relationship building. • Manage data quality and integrity through transaction processing and audits. • Provide support to the Talent Acquisition team as needed. • Utilize applicant tracking technology, specifically iCIMS. • Interact with staff at all levels and prioritize tasks effectively. • Ensure timely completion of projects and tasks. • Utilize Zoom video conferencing technology for interviews. • Proficient in Google Docs and G Suite. • Experience with ticketing/collaboration technology, specifically ServiceNow Talent Acquisition Operations Coordinator Qualifications: • At least 1 year of experience in a Talent Acquisition support role. • Bachelor's degree or equivalent relevant experience. • Interest in supporting recruiters and coordinating hiring process logistics. • Strong attention to detail and focus on data quality. • Excellent interpersonal skills. • Ability to work independently or within teams and meet deadlines. • Commitment to internal client and customer service principles. • Initiative-taking and follow-through on projects. (H)

Lead process improvement, reporting standardization, and automation for product and technology financial planning and analysis. | 10+ years FP&A experience in tech, bachelor's degree in finance or related, advanced Excel and financial tools expertise, process design skills, and leadership experience. | Senior Finance Director - Technology/Product Planning & Analysis 1344-1 • Hourly pay: $95-$105/hr • Worksite: Leading music streaming company (New York City, NYC 10020 - Hybrid, Must be onsite 3 days/week) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL • 40 hours/week, 6 Month Assignment, Possible extension A leading music streaming company seeks a Senior Finance Director - Technology/Product Planning & Analysis. The successful candidate will work closely with the VP FP&A for Product & Technology, focusing on process improvement, report standardization, and automation. Senior Finance Director - Technology/Product Planning & Analysis Responsibilities: • Identify opportunities for the P&T FP&A team to be more efficient, including evaluating the existing set of reporting, financial models and other analysis and identify opportunities for simplification, consistency and automation. • Evaluation of data structure for cost center and department realignment. • Standardize P&T Forecast models (identify differences and help to determine best consistent model forward), including rolling forecast models. • Work with the business leadership and finance team to develop and implement standard monthly reporting and working with technology resources for implementation. • Work with the finance team, P&T operations and accounting team in the development of a capex reconciliation process, automating controls and reporting. Senior Finance Director - Technology/Product Planning & Analysis Qualifications: • 10+ years of progressive experience in FP&A, preferably in a technology-driven organization. • Bachelor’s degree in Finance, Accounting, Business, or related field; MBA or CPA a plus. • Advanced Excel modeling and PowerPoint skills; experience with financial tools such as Essbase, Anaplan, Tableau, Tempo, Jira, and Oracle. • Experience in process design and standardization in workflows and reporting • Excellent communication, presentation, and stakeholder management skills. • Proven ability mentor high-performing finance teams, with the ability to influence change.

Support coordinators with digital content, contract and invoice processing, social media management, and scheduling. | 1 year experience (including internships), familiarity with Adobe, Google Suite, MS Office, interest in entertainment marketing, and passion for social media. | Marketing Assistant Location: Hybrid in Los Angeles, CA Full Time, Contract, and Temporary From $23.00 to $23.00 per hour Job Description: Marketing Assistant PPCJP00000457 Hourly pay: $23/hr Worksite: Leading digital streaming network (Los Angeles, CA 90038 - Hybrid, Must be onsite on Mondays, Wednesdays, and Thursdays) W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL 40 hours/week, 3 Month Assignment A leading digital streaming network seeks a Marketing Assistant. The successful candidate will support the senior coordinator and coordinator on the team and their various projects in support of the films, custom programs, displaying banner ads, media rotation, reporting, contracting, invoicing, and administrative duties to support the work that the coordinators will be leading on. Marketing Assistant Responsibilities: Facilitate the completion of contractual agreements with internal stakeholders and ensure the timely processing of invoices. Assist with the development of all digital content, including imagery, descriptions, and video, for multiple brands. Seek innovative ways to engage target consumers and press across digital media. Assists in day-to-day digital community management on brand socials. Track competitive advertising, monitor promotions marketplace activity, and help maintain competitive tracking data and marketplace trends. Help schedule for VP and team. Marketing Assistant Qualifications: 1 year of experience (Can include internships). Experience with a marketing agency is nice to have. Personal interest in entertainment and marketing campaigns for movies/TV shows is preferred. Familiar with office products, Adobe products and Google Suite products, and MS Office suite products are preferred. Interested in the film marketing area of the entertainment industry. Passion for social media platforms, digital trends, emerging technologies, digital marketing, and movies. Shift: 9 am to 6 pm Pacific Time office hours.

Transform existing documentation into structured content optimized for AI integration by collaborating with subject matter experts. | Experience with AI tools, content management systems, strong writing skills, and preferably marketing or content development experience. | AI Content Development Specialist 1436364 • Hourly pay: $25/hr • Worksite: Leading audio, video, and voice technologies company (San Francisco, CA - Onsite, Open to remote candidates in the San Francisco Bay Area) • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program • 40 hours/week, 2 Month Assignment A leading video, audio, and voice technologies company is seeking a Content Development Specialist. The successful candidate will support the migration of knowledge assets into a new format optimized for AI integration. AI Content Development Specialist Responsibilities: • Collaborate with subject matter experts to transform existing documentation into structured, ingestible content for internal AI tools. AI Content Development Specialist Qualifications: • Experience with AI tools. • Experience with content management systems or maintaining internal knowledge bases. • Experience with marketing or content development is preferred. • Familiarity with ServiceNow is a plus. • Strong writing and content creation skills.