argenx

Build the enterprise customer experience discipline and use patient insights to improve end-to-end journeys and inform cross-functional strategic decisions. | Requires 12–15+ years in customer experience, human-centered design, or a related field within pharmaceuticals or biotechnology, plus a bachelor’s degree and senior leadership influence. | Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. As the Patient Customer Experience (CX) Lead, you are accountable for building and leading the discipline within the argenx Patient Strategy & Experience. You will establish how argenx understands, designs, delivers, and continuously improves the end-to-end experience of patients and caregivers across the enterprise portfolio, therapeutica areas, indications, brands, and stages of the patient journey. You will create the frameworks, methods, standards, and capabilities that enable argenx to translate patient needs, behaviors, and experiences into meaningful experience-related and business decisions. Through end-to-end journey design, voice-of-patient insights, Design Thinking (DT), Human-Centered Design (HCD), co-creation, experimentation, and rapid prototyping, you will identify the moments that matter most and help Patient Marketing and Engagement Strategy, Patient Support Services, Field Clinical Educators, Patient Advocacy, Media, and other cross-functional partners design optimal stakeholder experiences. As a member of the Patient Strategy & Experience leadership team, you will serve as the senior integrator of CX across communities. You will also connect with CX leaders and capabilities across argenx communities to share insights, build & strengthen repeatable models, and help advance a more connected experience across customer groups. This is a new capability for argenx, requiring a leader who can bring structure to ambiguity, build the discipline from the ground up, and influence leaders across the organization to translate patient insight into measurable improvements in the experience argenx delivers. ROLES AND RESPONSIBILITIES: Customer Experience Strategy & Voice of Patient Define and lead CX strategy and establish the CX discipline across all argenx patient services and communities. Develop and maintain an integrated, portfolio-level understanding of patient and caregiver journeys across disease areas, patient populations, and lifecycle stages. Establish repeatable approaches for journey mapping, patient personas, touchpoint and channel assessment, and identification of the moments that matter most across the patient experience. Define how patient insight and voice-of-patient inputs are gathered, synthesized, prioritized, and translated into strategic priorities and experience decisions. Identify experience opportunities, unmet needs, friction points, and gaps across patient journeys and translate them into clear recommendations for relevant communities and teams. Maintain a portfolio-level view of evolving patient needs and experiences, helping leadership determine where focused attention and investment can create the greatest impact. Ensure CX strategy remains connected to evolving patient, disease, market, scientific, and portfolio dynamics. Codify CX approaches and learnings into scalable frameworks and practices that can support patient-facing teams and, where relevant, inform broader CX efforts across argenx. Design Thinking, Experience Design & Experimentation Establish HCD/DT, including empathy research, co-creation workshops, and design sprints, as a core approach for developing, prototyping, testing, and improving CX concepts before they are deployed at scale. Lead journey design, concept development, co-creation, prototyping, and structured testing approaches that enable argenx to learn directly from patients and caregivers. Translate ambiguous or emerging opportunities into clearly defined experience challenges, hypotheses, pilots, and success measures. Build an experimentation model that allows new CX concepts to be tested, refined, and de-risked before broader investment and implementation. Identify opportunities to create differentiated patient experiences as argenx expands into new disease areas and patient populations. Partner with patient-facing teams and external specialists to apply experience design approaches where they can create the greatest value. Connect emerging scientific, medical, and portfolio developments to CX planning, so future experience needs are considered early rather than after strategies and programs are established. Bring a forward-looking perspective on experience innovation, identifying new approaches, technologies, and capabilities that could meaningfully improve how patients engage with argenx and our medicines. Cross-Community & Executive Leadership Serve as the senior CX integrator across Patient Marketing and Engagement Strategy, Patient Support Services, Field Clinical Educators, Patient Advocacy, and other relevant communities and teams. Translate patient journeys, voice-of-patient insights, and experience testing into clear, actionable recommendations for the teams responsible for designing and delivering patient programs and interactions. Influence leaders to act on CX opportunities while preserving clear accountability within individual communities and teams for strategy and execution. Partner closely with the Vice President, Patient Strategy & Experience, and represent CX directly in enterprise-wide strategic planning, portfolio governance, and executive leadership forums. Connect with CX leaders and capabilities across argenx communities to share insights, contribute to common experience principles and practices, and identify opportunities to strengthen consistency and connectivity across customer journeys. Build strong partnerships across Commercial, Medical, Digital & Technology, Insights & Analytics, Legal, Regulatory, Compliance, Clinical Trials, and other relevant communities and capabilities. Create effective ways of working across patient-facing teams to strengthen alignment, reduce experience fragmentation, and create a more connected end-to-end patient journey. Translate CX opportunities and insights into compelling business cases and recommendations that enable leadership action and investment decisions. Champion patient-centered thinking across the organization and help build understanding of how decisions made across communities contribute to the overall experience patients have with argenx and our medicines. Measurement, Technology & Customer Experience Capability Building Define the measurement approach for CX, establishing the outcomes and indicators needed to understand experience quality, impact, and improvement across the portfolio. Establish consistent approaches for measuring CX while allowing metrics to flex based on disease area, patient population, journey stage, and experience objective. Use CX data, qualitative insight, behavioral signals, and other relevant measures to identify opportunities for continuous improvement across key touchpoints and journeys. Bring an analytical and portfolio-level perspective to experience prioritization, ensuring resources and effort are focused where they can create the greatest patient and business impact. Partner with Digital & Technology and other teams to identify, design, and deploy technology and AI-enabled solutions that can meaningfully improve the experiences patients have with argenx and our medicines. Define the tools, frameworks, standards, and ways of working required to build a scalable CX capability, aligning with and contributing to broader customer experience approaches across argenx communities, where relevant. Build CX and HCD capability across patient-facing teams through training, coaching, and hands-on facilitation, so teams can increasingly apply patient-centered approaches within their own work. Establish external partnerships and specialist resources where needed to supplement internal capability and accelerate development of the discipline. Foster a culture of patient-centeredness, curiosity, experimentation, learning, and continuous improvement. SKILLS AND COMPETENCIES: Deep understanding of customer and CX strategy, experience design, Design Thinking (DT), and Human-Centered Design (HCD) within healthcare, life sciences, or other complex customer environments. Ability to develop end-to-end patient journeys and translate patient needs, behaviors, insights, and pain points into clear experience priorities and strategic recommendations. Strong practitioner fluency in DT/HCD approaches, including empathy mapping, journey mapping, persona development, co-creation, prototyping, testing, and iterative experience design. Ability to bring structure and strategic direction to ambiguous, early-stage opportunities where no established playbook exists. Strong portfolio thinking, with the ability to identify common experience needs while recognizing meaningful differences across disease areas and patient populations. Demonstrated ability to influence senior and executive stakeholders and leaders across communities without formal authority and align teams around shared CX priorities. Strong analytical orientation and ability to connect qualitative and quantitative patient insight to decisions, investment priorities, and measurable outcomes. Ability to translate complex CX findings into compelling, actionable business recommendations for senior leaders. Strong understanding of the opportunities and considerations associated with digital, data, technology, and AI in healthcare experience design. Strong understanding of the regulatory, legal, compliance, and privacy considerations associated with designing patient experiences in biotechnology and pharmaceutical environments. Strong communication, facilitation, and storytelling skills, with the ability to bring the CX strategies and opportunities to life for a range of audiences. Executive-level communication and presence, with the ability to represent CX in enterprise governance and portfolio forums. Entrepreneurial mindset and demonstrated ability to build new capabilities, approaches, or disciplines in an evolving organization. EDUCATION, EXPERIENCE AND QUALIFICATIONS: BA/BS required; advanced degree preferred. Approximately 12-15+ years of relevant experience across Customer Experience, Human-Centered Design, Design Thinking, innovation, or related disciplines. Pharmaceutical, biotechnology, or healthcare experience required, with meaningful experience working in patient-facing environments strongly preferred. Demonstrated experience setting and leading CX, Innovation, or Human-Centered Design strategy within a complex organization. Track record of building or scaling a new capability, discipline, program, or way of working from the ground up. Significant experience applying HCD, journey mapping, patient/customer insight, and experimentation to improve experiences. Demonstrated success influencing senior leaders and cross-community teams in a highly matrixed environment. Experience translating customer or patient insight into strategic recommendations, business cases, and organizational action. Experience establishing measurement approaches and using insight and performance data to guide prioritization and continuous improvement. Experience partnering with Legal, Regulatory, Compliance, Medical, Digital/Technology, and other teams within a regulated environment. Innovation, entrepreneurial, or capability-building experience strongly preferred. CX and/or Human-Centered Design credentials are a plus but are not a substitute for demonstrated strategic leadership and experience. #LI-Remote ‎ For applicants in the United States: The annual base salary hiring range for this position is $240,000.00 - $330,000.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks. This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com. If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@argenx.com. Only inquiries related to an accommodation request will receive a response.

Lead enterprise media strategy for patient and HCP audiences, align investment with brand objectives and customer journeys, set media standards, manage agency partners, and optimize performance across the portfolio. | Requires a bachelor's degree and 12–15+ years of relevant pharmaceutical or biotechnology media and marketing experience; an advanced degree is preferred. | Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases. We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. As the Senior Director, Media Strategy & Excellence, you are accountable for setting and leading the enterprise media strategy across Patient and HCP audiences, brands, indications, and lifecycle stages. You will establish how argenx uses media to connect customer needs and journeys with brand strategy, accelerate launch and growth priorities, and create relevant, measurable experiences across paid and emerging channels. You will partner closely with the Vice President, Patient Experience; Brand and Indication Leads across Patient and HCP Marketing; Digital; Insights & Analytics; Customer Experience/CRM; Market Access; and agency partners to develop integrated media strategies that maximize the impact of argenx investments and strengthen the connection between media, customer engagement and commercial performance. This role will establish the strategic direction, standards, operating practices and capabilities required to build media excellence across the organization. The Media Strategy & Excellence Lead will guide portfolio-level media decisions, agency and partner performance, measurement and optimization, audience strategy, data and technology enablement, and innovation across an evolving media landscape. Roles and Responsibilities: Media strategy and portfolio leadership · Set and lead the enterprise media strategy across Patient and HCP audiences, current and future brands, indications, and assets. · Translate enterprise, customer experience, brand and indication priorities into clear media strategies that advance customer engagement, launch readiness, brand performance, and patient impact. · Establish a portfolio-level view of media opportunities, customer needs, audience behaviors, channel dynamics, and investment priorities across argenx. · Guide media planning across the customer journey, from disease education and pre-launch engagement through branded activation, conversion, and ongoing customer engagement. · Set strategic principles and standards for how media is planned, activated, measured and optimized across the organization. · Partner with Brand and Indication Leads to determine the appropriate role of media within broader customer engagement and omnichannel strategies. · Guide investment choices and trade-offs across audiences, brands, indications, lifecycle stages, and channels to maximize portfolio impact. · Ensure media strategies reflect the distinct needs of individual brands and indications while identifying opportunities to create greater consistency, scale, and efficiency across the portfolio. · Bring a forward-looking media perspective into strategic planning, launch planning, and resource allocation discussions. · Serve as a senior advisor to the Vice President, Patient Experience and other Commercial leaders on media strategy, investment, performance, and emerging opportunities. Integrated media planning, activation, and performance · Lead the development of integrated media strategies that connect Patient and HCP audience needs, customer journeys, brand objectives, creative strategy, channel roles, and business outcomes. · Partner with Brand, Patient Experience, HCP Experience, Digital, CRM and other teams to ensure media is integrated into broader customer engagement strategies rather than operating as a standalone channel. · Establish audience-first planning approaches that use customer insights, segmentation, and behavioral signals to guide media strategy and activation. · Guide the appropriate mix of channels and platforms across traditional, digital, programmatic, streaming, search, social, endemic, point-of-care, and emerging media environments. · Lead media strategy across pre-launch, launch, growth and lifecycle phases, adapting investment and engagement approaches based on business needs and in-market performance. · Establish clear media KPIs, measurement frameworks, and performance expectations linked to customer and business outcomes. · Partner with Insights & Analytics and agency teams to translate media performance into actionable insights that strengthen brand strategy, customer engagement, and future investment decisions. · Establish disciplined performance-review and optimization practices that enable timely decision-making and continuous improvement. · Ensure media insights are translated into clear, executive-ready narratives and recommendations for Brand, Indication, and senior Commercial leaders. · Partner with Digital and Analytics teams to ensure the media data, technology and measurement ecosystem supports effective activation, optimization, and performance evaluation. Cross-functional, agency and ecosystem leadership · Serve as the senior media leader across the Commercial organization, bringing an integrated portfolio and customer perspective into planning and decision-making. · Build strong partnerships with Patient Experience, HCP Experience, Brand and Indication Leads, Digital, Insights & Analytics, CRM, Market Access, Medical Affairs, Legal, Regulatory, Compliance, Procurement, and other relevant teams. · Lead the strategic relationship with media agencies and key external partners, establishing clear expectations for strategic quality, innovation, performance, transparency, and accountability. · Ensure agencies operate as strategic extensions of the argenx team while maintaining clear internal ownership of media strategy, data, and investment decisions. · Create effective ways of working across brand teams, shared capabilities, agencies, and external partners to improve planning, decision-making, and execution. · Partner with Procurement and Commercial leadership to ensure media investments and agency relationships deliver strong business value. · Identify opportunities to scale media best practices, shared approaches, and capabilities across brands, indications, and customer audiences. · Resolve cross-brand and cross-functional media priorities and trade-offs where enterprise or portfolio coordination is required. · Represent media strategy in relevant internal planning and leadership forums and with external strategic partners. · Model collaborative, agile, and non-hierarchical ways of working while maintaining clear accountability for media outcomes. Media capability building and innovation · Define and advance the capabilities required to build a modern, high-performing media organization within argenx. · Establish enterprise media standards, frameworks, tools, and ways of working that improve strategic consistency while allowing teams to flex based on customer, brand, and market needs. · Build organizational understanding of audience strategy, channel roles, media performance, measurement, and optimization. · Maintain a forward-looking perspective on changes in customer behavior, media platforms, search, privacy, identity, data, technology, and regulation that may impact argenx media strategy. · Evaluate emerging media platforms, technologies, and partnerships and determine where innovation can create meaningful customer or business value. · Guide the responsible use of AI and automation to strengthen media planning, activation, optimization, measurement, and scalability. · Shape argenx's evolving approach to search discovery, including the implications of AI-powered search and emerging AEO/GEO environments for patient and HCP engagement. · Partner with Digital, Analytics, Legal, Privacy, and agency teams to ensure media capabilities evolve in a compliant, scalable, and future-ready manner. · Develop media talent and strengthen strategic media capabilities across internal teams and agency partners. · Foster a culture of customer-centricity, accountability, experimentation, learning, innovation, and continuous improvement. Skills and Competencies: · Deep understanding of media strategy, planning, activation and performance across Patient/DTC and HCP audiences within pharmaceutical, biotechnology, or similarly regulated healthcare environments. · Ability to develop enterprise and portfolio-level media strategies spanning multiple brands, indications, customer segments, and lifecycle stages. · Strong understanding of customer journeys, audience segmentation, omnichannel engagement, and the role media plays within an integrated customer experience. · Strategic understanding of the full media ecosystem, including traditional, digital, programmatic, search, social, streaming, endemic, point-of-care, and emerging channels. · Strong understanding of media investment strategy, portfolio prioritization, and the ability to make informed trade-offs across audiences, brands, and channels. · Demonstrated ability to translate business, brand, and customer objectives into clear media strategies, investment priorities, and measurable performance expectations. · Strong analytical orientation and ability to use customer insights, media performance data, and business outcomes to inform decision-making and optimization. · Understanding of modern healthcare media data, identity, privacy, and measurement approaches and how they enable compliant audience activation and performance evaluation. · Ability to evaluate emerging technologies, AI-enabled capabilities, and evolving media platforms through both a customer-value and business-impact lens. · Strong agency and partner leadership skills, with the ability to set direction, challenge thinking, and create accountability across complex external ecosystems. · Demonstrated ability to lead in a matrix environment, influence senior stakeholders, and align teams around shared priorities without relying solely on formal authority. · Strong executive communication and storytelling skills, with the ability to translate complex media, data, and performance topics into clear strategic recommendations. · Ability to balance enterprise consistency and scale with the unique needs of individual brands, indications, and customer audiences. · Strong judgment and understanding of the regulatory, privacy, and compliance considerations associated with media and healthcare customer engagement. · Flexible to travel based on business needs. Education, Experience and Qualifications: · BA/BS required; advanced degree in marketing, business, communications, analytics or a related field preferred. · Seasoned media and marketing leader with approximately 12–15+ years of relevant experience, including significant experience within pharmaceutical, biotechnology, or healthcare. · Significant experience leading media strategy across both Patient/DTC and HCP audiences strongly preferred. · Demonstrated experience developing and executing integrated media strategies across multiple brands, indications, customer segments, channels, or lifecycle stages. · Experience supporting product launches, pre-launch disease education, brand growth, and lifecycle management within complex or specialty markets. · Strong experience with audience-first planning, omnichannel engagement, media measurement, and performance optimization. · Demonstrated experience managing significant media investments and making strategic allocation decisions across channels, audiences and business priorities. · Track record of successfully leading media agencies, technology partners, and other external partners. · Experience partnering across Brand Marketing, Patient Experience, HCP Marketing, Digital, CRM, Insights & Analytics, Medical Affairs, Market Access, Legal, Regulatory, Compliance, and Procurement. · Strong understanding of healthcare media data, measurement, audience activation, privacy, and evolving digital ecosystem requirements. · Experience identifying and scaling new media capabilities, technologies, platforms, or ways of working. · Demonstrated ability to lead complex cross-functional initiatives and influence senior leaders in a highly matrixed organization. · Experience developing talent and building organizational capability through growth, ambiguity, and change. · Experience working in a rapidly scaling or evolving organization preferred. #LI-Remote ‎ This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines. At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer. Before you submit your application, CV or any other personal details to us, please review our argenx Privacy Notice for Job Applicants to learn more about how argenx B.V. and its affiliates (“argenx”) will handle and protect your personal data. If you have any questions or you wish to exercise your privacy rights, please contact our Global Privacy Office by email at privacy@argenx.com. If you require reasonable accommodation in completing your application, interviewing, or otherwise participating in the candidate selection process please contact us at hr.us@argenx.com. Only inquiries related to an accommodation request will receive a response.