Alpine IQ

Provide first-level customer support by responding to inquiries, troubleshooting issues, and escalating complex problems. | 1-2 years of customer support experience, strong communication skills, technical aptitude, and ability to multitask in a fast-paced environment. | Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments, ensuring data protection and optimized customer engagement. We are committed to delivering cutting-edge tools that empower our clients to segment, promote, and protect their customer data effectively. Role Overview: As a Tier 1 Customer Support Specialist at Alpine IQ, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your role is crucial in ensuring customer satisfaction by resolving issues promptly and guiding users through our suite of compliance and marketing tools. What You'll Do: - You will respond to customer inquiries via phone, email, and chat with professionalism and empathy. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our CRM system. - You will escalate complex issues to Tier 2 support or relevant departments when necessary. - You will assist in onboarding new customers by providing product guidance and training. - You will collaborate with cross-functional teams to improve customer experience and product functionality. - You will maintain up-to-date knowledge of product features, updates, and industry regulations. What You Bring: - Minimum of 1-2 years experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude with the ability to learn new software quickly. - Problem-solving mindset with attention to detail. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: - Experience in SaaS customer support or technology industry. - Familiarity with CRM systems such as Salesforce or Zendesk. - Knowledge of data compliance regulations and multi-state/provincial laws. - Bilingual abilities or additional language skills. What We Offer: - We offer a dynamic and inclusive work environment that fosters growth and innovation. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements including remote work options. - We offer a supportive team culture with regular social and team-building events. Ready to Apply? To join our team at Alpine IQ, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our careers page or via email at careers@alpineiq.com.

Provide first-level customer support by responding to inquiries, troubleshooting issues, documenting interactions, escalating complex problems, and assisting customers with product usage. | 1-2 years of customer support experience, strong communication and technical troubleshooting skills, proficiency with CRM systems, and a customer-focused approach. | Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments while offering tools to protect, segment, and promote customer data effectively. We are committed to delivering exceptional service and cutting-edge technology to empower our clients. Role Overview: As a Tier 1 Customer Support Specialist at Alpine IQ, you will be the first point of contact for our customers, providing timely and effective support. Your role is crucial in ensuring customer satisfaction by resolving inquiries, troubleshooting issues, and guiding users through our suite of tools. You will collaborate closely with other teams to escalate and resolve complex problems. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive support experience. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our support system. - You will escalate complex issues to Tier 2 or specialized teams when necessary. - You will assist customers in understanding and utilizing our tools to maximize their benefits. - You will contribute to the development of support documentation and FAQs. - You will maintain a strong understanding of product updates and industry regulations. - You will collaborate with cross-functional teams to improve customer experience. What You Bring: - Minimum of 1-2 years experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude with the ability to troubleshoot software issues. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with CRM and ticketing systems. - A customer-focused mindset with problem-solving skills. Bonus Points If You Have: - Experience in SaaS or technology industry support roles. - Familiarity with data compliance regulations and multi-state/provincial environments. - Knowledge of CRM platforms such as Salesforce or Zendesk. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements including remote work options. - We offer ongoing training and development programs. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@alpineiq.com. We look forward to hearing from you!

Provide first-level customer support by responding to inquiries, troubleshooting issues, documenting interactions, and escalating complex problems. | 1-2 years of customer support experience, strong communication and problem-solving skills, basic technical aptitude, and ability to manage multiple tasks. | Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments while offering a comprehensive suite of tools to protect, segment, and promote customer data effectively. Role Overview: As a Tier 1 Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional support and ensuring their success with Alpine IQ’s products. Your role is crucial in resolving customer inquiries promptly and accurately, contributing to customer satisfaction and retention. What You'll Do: - You will respond to customer inquiries via phone, email, and chat with professionalism and empathy. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our CRM system. - You will escalate complex issues to Tier 2 support or relevant departments when necessary. - You will assist customers with onboarding and provide guidance on product features. - You will collaborate with cross-functional teams to improve customer experience. - You will contribute to the development of support documentation and FAQs. - You will maintain up-to-date knowledge of product updates and industry regulations. What You Bring: - 1-2 years of experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude and ability to learn new software quickly. - Problem-solving mindset with attention to detail. - Ability to manage multiple tasks and prioritize effectively. - Customer-focused attitude with a passion for helping others. Bonus Points If You Have: - Experience in SaaS or technology industry support roles. - Familiarity with CRM systems such as Salesforce or Zendesk. - Knowledge of data compliance regulations and multi-state/provincial environments. - Bilingual abilities or additional language skills. What We Offer: - We offer a dynamic and inclusive work environment that fosters growth and learning. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements including remote work options. - We offer a supportive team culture with regular social and wellness activities. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Tier 1 Customer Support Specialist role at Alpine IQ through our careers page or via email at careers@alpineiq.com.