Alpine IQ

Compensation

Full Description

Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments while offering tools to protect, segment, and promote customer data effectively. We are committed to delivering exceptional service and cutting-edge technology to empower our clients. Role Overview: As a Tier 1 Customer Support Specialist at Alpine IQ, you will be the first point of contact for our customers, providing timely and effective support. Your role is crucial in ensuring customer satisfaction by resolving inquiries, troubleshooting issues, and guiding users through our suite of tools. You will collaborate closely with other teams to escalate and resolve complex problems. What You'll Do: - You will respond promptly to customer inquiries via phone, email, and chat, ensuring a positive support experience. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our support system. - You will escalate complex issues to Tier 2 or specialized teams when necessary. - You will assist customers in understanding and utilizing our tools to maximize their benefits. - You will contribute to the development of support documentation and FAQs. - You will maintain a strong understanding of product updates and industry regulations. - You will collaborate with cross-functional teams to improve customer experience. What You Bring: - Minimum of 1-2 years experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude with the ability to troubleshoot software issues. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Proficiency with CRM and ticketing systems. - A customer-focused mindset with problem-solving skills. Bonus Points If You Have: - Experience in SaaS or technology industry support roles. - Familiarity with data compliance regulations and multi-state/provincial environments. - Knowledge of CRM platforms such as Salesforce or Zendesk. - Bilingual abilities or additional language skills. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements including remote work options. - We offer ongoing training and development programs. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@alpineiq.com. We look forward to hearing from you!