Alpine IQ

Compensation

Full Description

Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments, ensuring data protection and optimized customer engagement. We are committed to delivering cutting-edge tools that empower our clients to segment, promote, and protect their customer data effectively. Role Overview: As a Tier 1 Customer Support Specialist at Alpine IQ, you will be the first point of contact for our customers, providing exceptional support and troubleshooting assistance. Your role is crucial in ensuring customer satisfaction by resolving issues promptly and guiding users through our suite of compliance and marketing tools. What You'll Do: - You will respond to customer inquiries via phone, email, and chat with professionalism and empathy. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our CRM system. - You will escalate complex issues to Tier 2 support or relevant departments when necessary. - You will assist in onboarding new customers by providing product guidance and training. - You will collaborate with cross-functional teams to improve customer experience and product functionality. - You will maintain up-to-date knowledge of product features, updates, and industry regulations. What You Bring: - Minimum of 1-2 years experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude with the ability to learn new software quickly. - Problem-solving mindset with attention to detail. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Bonus Points If You Have: - Experience in SaaS customer support or technology industry. - Familiarity with CRM systems such as Salesforce or Zendesk. - Knowledge of data compliance regulations and multi-state/provincial laws. - Bilingual abilities or additional language skills. What We Offer: - We offer a dynamic and inclusive work environment that fosters growth and innovation. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements including remote work options. - We offer a supportive team culture with regular social and team-building events. Ready to Apply? To join our team at Alpine IQ, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role through our careers page or via email at careers@alpineiq.com.