Alpine IQ

Compensation

Full Description

Job Title: Tier 1 Customer Support Specialist Company Overview: Alpine IQ, founded in 2019, is a pioneering technology company specializing in customer data compliance and management solutions. Our innovative platform helps businesses navigate complex multi-state and provincial regulatory environments while offering a comprehensive suite of tools to protect, segment, and promote customer data effectively. Role Overview: As a Tier 1 Customer Support Specialist, you will be the first point of contact for our clients, providing exceptional support and ensuring their success with Alpine IQ’s products. Your role is crucial in resolving customer inquiries promptly and accurately, contributing to customer satisfaction and retention. What You'll Do: - You will respond to customer inquiries via phone, email, and chat with professionalism and empathy. - You will troubleshoot and resolve basic technical issues related to our software platform. - You will document customer interactions and solutions accurately in our CRM system. - You will escalate complex issues to Tier 2 support or relevant departments when necessary. - You will assist customers with onboarding and provide guidance on product features. - You will collaborate with cross-functional teams to improve customer experience. - You will contribute to the development of support documentation and FAQs. - You will maintain up-to-date knowledge of product updates and industry regulations. What You Bring: - 1-2 years of experience in customer support or a related role. - Strong communication skills, both written and verbal. - Basic technical aptitude and ability to learn new software quickly. - Problem-solving mindset with attention to detail. - Ability to manage multiple tasks and prioritize effectively. - Customer-focused attitude with a passion for helping others. Bonus Points If You Have: - Experience in SaaS or technology industry support roles. - Familiarity with CRM systems such as Salesforce or Zendesk. - Knowledge of data compliance regulations and multi-state/provincial environments. - Bilingual abilities or additional language skills. What We Offer: - We offer a dynamic and inclusive work environment that fosters growth and learning. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements including remote work options. - We offer a supportive team culture with regular social and wellness activities. Ready to Apply? Please submit your resume and a cover letter detailing your experience and why you’re a great fit for the Tier 1 Customer Support Specialist role at Alpine IQ through our careers page or via email at careers@alpineiq.com.