Allego

Own and evolve product roadmaps, lead discovery, and collaborate across teams to deliver impactful SaaS features for revenue enablement. | 5-7 years in B2B SaaS product management, experience with AI and revenue operations products, strong communication skills, and Agile methodologies. | Why Allego? Allego is a high growth SaaS company headquartered in the greater Boston area and a leader in modern revenue enablement. Our platform is purpose built to help revenue teams learn, practice, share, and apply knowledge more effectively, ensuring they are prepared to perform in every customer interaction. By combining learning, content, and performance enablement into a single integrated experience, Allego drives measurable impact across sales and customer facing organizations. With offices in the United Kingdom and Colombia, we are a truly global organization supporting customers across regions and industries. Our distributed team reflects the modern workforce we serve. Customers love Allego not only for the measurable results our platform delivers, but also for the people behind it. They value the partnership, expertise, and commitment our employees bring every day. Our growth is matched by our culture. Allego has been recognized by The Boston Business Journal, The Boston Globe, and Inc. Magazine as a Best Place to Work, and we were honored by Selling Power as one of the 50 Best Companies to Sell For in 2024 and 2025. We are proud to build a platform customers love and a workplace employees love. What You’ll Do As a Senior Product Manager at Allego, you’ll play a key role in shaping and scaling core capabilities within our award-winning, market-leading Revenue Enablement Platform. You’ll work at the intersection of strategy, customer insight, and execution by turning bold ideas into impactful product experiences that help revenue teams sell smarter, coach better, and win more consistently. Partnering closely with product leadership, engineering, design, and go-to-market teams, you’ll own the evolution of high-impact product areas from discovery through launch and iteration. Your work will directly influence how sales and marketing teams prepare, engage buyers, and drive measurable revenue outcomes. Product Strategy & Vision Own and evolve the roadmap for key product capabilities, aligning customer needs, business priorities, and Allego’s long-term platform vision. Lead continuous discovery through customer conversations, usage data, and market research to uncover unmet needs and opportunities. Balance strategic investments with near-term value delivery, making thoughtful trade-offs to maximize impact. Evaluate emerging AI opportunities and evaluate where they can streamline revenue enablement workflows, informing future roadmap decisions. Customer & Market Insight Engage directly with customers and partner with Sales, Customer Success, and Solutions teams to build a deep understanding of revenue team workflows, pain points, and success drivers. Conduct competitive and market analysis to sharpen differentiation and identify new opportunities within the revenue enablement ecosystem. Translate qualitative insights and quantitative signals into clear product decisions and priorities. Execution & Delivery Collaborate closely with Engineering and UX to design intuitive, scalable, and high-quality solutions. Drive end-to-end feature delivery, from concept and validation through launch and iteration. Own backlog prioritization, clearly articulating trade-offs across customer value, feasibility, and business impact. Ensure teams are aligned on goals, scope, and success metrics throughout development. Go-To-Market & Adoption Partner with Product Marketing and Enablement to shape positioning, messaging, and launch readiness. Support internal teams with product expertise and act as a product evangelist across GTM functions. Monitor post-launch performance, adoption, and customer feedback, iterating to improve ROI and outcomes. What We’re Looking For 5–7 years of product management experience in B2B SaaS environments. Experience building products for sales, marketing, enablement, or revenue operations users. Demonstrated experience delivering AI-enhanced or data-driven product features in a SaaS context. Strong communicator and influencer, comfortable working with executives, customers, and cross-functional teams. Proven ability to navigate ambiguity, prioritize effectively, and deliver results in a fast-paced environment. Hands-on experience with Agile development methodologies and modern product practices. Why Allego At Allego, you’ll help define how modern revenue teams learn, coach, and engage buyers at scale. You’ll work with passionate teammates, solve meaningful problems, and see the direct impact of your work on customer success and revenue growth. Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment: Medical/dental/vision Unlimited vacation Paid parental leave Health Reimbursement Account (HRA) Flexible Spending Account (FSA) 401(k) with matching Short & long term disability, AD&D, life insurance Allego Stock options *This position is posted as hybrid, however remote candidates may be considered.* Salary range: $140,000-$200,000

Support and grow customer relationships, expand platform usage, and drive revenue growth through strategic account management. | 2+ years of SaaS account management experience, strong communication skills, and familiarity with sales tools like Salesforce. | About Allego: Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern, AI-powered approach to revenue enablement for today’s distributed teams. Our technology combines intelligent automation and data-driven insights to ensure that sales teams have the skills, content, and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple-digit growth every year. Not only are we growing quickly, but The Boston Globe and Inc. Magazine have both named us as a top place to work in 2025. We were also recognized by Selling Power as one of the 50 Best Companies to Sell For. How you’ll make a difference: Allego is seeking an experienced Account Manager who will support and grow key customer relationships across a range of industries and sizes. As an Account Manager at Allego, you’ll define, develop and implement customer strategies and management plans that expand the customer’s usage of the Allego platform and create customer evangelists of Allego among their Sales and Enablement leadership. Through your partnership with our customers, you’ll help transform the way ideas are shared and learning happens. By acting as a trusted advisor, you will provide consultation, expertise, thought leadership, and responsiveness that creates a differentiated buying experience for Allego prospects and customers. Your contributions will help drive business and revenue growth and accelerate customer expansion. The compensation package includes an uncapped commission structure. You will be integral to Allego’s success through: Responsibilities: Driving weekly activity of sales calls to major accounts at all levels of the customer organization Ensuring predictable renewal of existing contracts and expand existing license footprint Increasing customer usage and dependency by extending our platform to new business areas Driving organic expansion through up-selling/cross-selling existing customers Working with management and Account Management team members on territory planning and execution plans Accurately managing an ongoing sales pipeline and forecasting process Working with Marketing to cultivate, nurture, and drive new business growth in your accounts Working closely with the Customer Success Adoption team to develop overall customer success, renewal, and expansion strategies The ideal candidate will have: 2+ years account management experience for a SaaS technology company Articulation of clear tactical plans for driving performance against strategy Emotional intelligence and a natural curiosity to solve problems Self-motivated nature, driven, and ambitious; goal oriented, methodical and tenacious; ability to work independently in an entrepreneurial, start-up environment and collaborate intuitively with colleagues Proven experience driving territory growth through up-selling existing customers Excellent communication skills in writing, speaking, and listening Ability to meet deadlines and simultaneously manage multiple priorities Experience with Salesforce.com and related tools Solid understanding of social media tools and sales aids like LinkedIn Navigator and ZoomInfo Willingness to travel domestic and internationally, up to 20% and support a customer base across multiple time zones Preferred: Industry knowledge of our key markets (financial services, life sciences, technology, insurance) Experience selling revenue enablement, knowledge management, sales engagement, coaching, or learning technologies Culture and values: Our core values, better known as Allego’s Operating Principles, are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and with each other. Take a look here! Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment: Medical/dental/vision Unlimited vacation Paid parental leave Health Reimbursement Account (HRA) Flexible Spending Account (FSA) 401(k) with matching Short & long term disability, AD&D, life insurance Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full time new hires are eligible for most benefits on the first day of employment: Medical/dental/vision Unlimited vacation Paid parental leave Health Reimbursement Account (HRA) Flexible Spending Account (FSA) 401(k) with matching Short & long term disability, AD&D, life insurance Allego Stock options *This position is posted as hybrid, however remote candidates may be considered.* Base salary range: $75,000 -$150,000 w/100% variable target.

The Customer Success Coordinator will support new client implementations and provide post-implementation support while acting as a knowledge expert for the Allego platform. They will also manage customer interactions and deliver training sessions for customers. | Candidates should have 1-2 years of professional experience in customer service or related fields. They must be highly organized, detail-oriented, and able to work both independently and as part of a team. | This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines. Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great? If you are, then we want to meet you! What you’ll do if you join the Allego Customer Success team… Work in partnership with Directors to support new client implementations and provide post implementation support Provide customer support via email and phone Act as a knowledge expert for the Allego platform Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation Work with Allego Product and Product Development teams to escalate and manage the resolution of client issues and problems Host live office hours training sessions for new and existing customers Manage and track customer interactions via Salesforce.com and ChurnZero 1-2 years professional experience in customer service, client relations and/or account management desired Ability to work well and contribute independently as well as in a team environment Ability to manage both long-term projects and short-term tasks effectively Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues Highly detail-oriented and quality driven Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus Saleforce.com experience a plus ChurnZero experience a plus Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees. Health Insurance Unlimited PTO 401K match Wellness programs Flexible schedule *This position is posted as hybrid, however remote candidates may be considered.*

Provide technical support to customers by troubleshooting software issues, documenting solutions, and collaborating with product teams to improve the platform. | 1-2 years of technical support experience, strong communication and problem-solving skills, basic knowledge of software troubleshooting and cloud technologies. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and innovation. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and support processes. What You'll Do: - You will respond to customer inquiries and technical issues via multiple channels, ensuring timely and effective resolution. - You will diagnose and troubleshoot software problems, escalating complex issues to senior engineers when necessary. - You will document support cases and solutions clearly to build a comprehensive knowledge base. - You will collaborate with product and engineering teams to communicate customer feedback and identify product improvements. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills and product knowledge. - You will contribute to creating user guides and support materials to help customers maximize the value of our platform. What You Bring: - 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - Basic understanding of software troubleshooting, networking, and cloud technologies. - Strong communication skills with the ability to explain technical concepts to non-technical users. - Problem-solving mindset with attention to detail and a customer-first attitude. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or ticketing systems such as Zendesk or Salesforce. - Familiarity with SaaS platforms and cloud infrastructure (AWS, Azure, or similar). - Knowledge of scripting or programming languages like Python or JavaScript. - Previous experience in sales enablement or learning technology sectors. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with options for remote work. - We offer a vibrant company culture with regular team events and wellness programs. - We offer access to the latest tools and technologies to support your work. Ready to Apply? If you are passionate about technology and customer success, please submit your resume and a cover letter explaining why you would be a great fit for the Junior Support Engineer role at Allego. We look forward to hearing from you!

Provide technical support to customers by troubleshooting software issues, documenting solutions, and collaborating with product teams to improve the platform. | 1-2 years of technical support experience, strong communication and problem-solving skills, basic knowledge of software troubleshooting and cloud technologies. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and innovation. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and support processes. What You'll Do: - You will respond to customer inquiries and technical issues via multiple channels, ensuring timely and effective resolution. - You will diagnose and troubleshoot software problems, escalating complex issues to senior engineers when necessary. - You will document support cases and solutions clearly to build a comprehensive knowledge base. - You will collaborate with product and engineering teams to communicate customer feedback and identify product improvements. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills and product knowledge. - You will contribute to creating user guides and support materials to help customers maximize the value of our platform. What You Bring: - 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - Basic understanding of software troubleshooting, networking, and cloud technologies. - Strong communication skills with the ability to explain technical concepts to non-technical users. - Problem-solving mindset with attention to detail and a customer-first attitude. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or ticketing systems such as Zendesk or Salesforce. - Familiarity with SaaS platforms and cloud infrastructure (AWS, Azure, or similar). - Knowledge of scripting or programming languages like Python or JavaScript. - Previous experience in sales enablement or learning technology sectors. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with options for remote work. - We offer a vibrant company culture with regular team events and wellness programs. - We offer access to the latest tools and technologies to support your work. Ready to Apply? If you are passionate about technology and customer success, please submit your resume and a cover letter explaining why you would be a great fit for the Junior Support Engineer role at Allego. We look forward to hearing from you!

Provide technical support to customers by troubleshooting and resolving issues related to Allego's SaaS platform, collaborating with internal teams, and contributing to product improvement. | 1-2 years of technical support experience, understanding of SaaS and cloud technologies, strong problem-solving and communication skills, and ability to work in a team environment. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We are committed to fostering a collaborative and dynamic work environment that supports professional growth and technological advancement. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and customer experience. What You'll Do: - You will respond promptly to customer inquiries and technical issues via multiple channels. - You will diagnose and resolve software and hardware problems related to our SaaS platform. - You will collaborate with product and engineering teams to escalate and resolve complex issues. - You will document support cases and contribute to knowledge base articles. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills. - You will provide feedback from customers to help improve product functionality and user experience. What You Bring: - 1-2 years of experience in a technical support or help desk role. - Basic understanding of SaaS platforms and cloud technologies. - Strong problem-solving skills and attention to detail. - Excellent communication skills, both written and verbal. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or sales enablement software. - Familiarity with scripting or basic programming languages. - Knowledge of networking concepts and troubleshooting. - Prior experience in a SaaS company or technology startup. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with remote work options. - We offer a vibrant company culture with regular team events and activities. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Junior Support Engineer position at Allego through our careers page or via email to careers@allego.com.

Provide technical support to customers by troubleshooting and resolving issues related to Allego's SaaS platform, collaborating with internal teams, and contributing to product improvement. | 1-2 years of technical support experience, understanding of SaaS and cloud technologies, strong problem-solving and communication skills, and ability to work in a team environment. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We are committed to fostering a collaborative and dynamic work environment that supports professional growth and technological advancement. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and customer experience. What You'll Do: - You will respond promptly to customer inquiries and technical issues via multiple channels. - You will diagnose and resolve software and hardware problems related to our SaaS platform. - You will collaborate with product and engineering teams to escalate and resolve complex issues. - You will document support cases and contribute to knowledge base articles. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills. - You will provide feedback from customers to help improve product functionality and user experience. What You Bring: - 1-2 years of experience in a technical support or help desk role. - Basic understanding of SaaS platforms and cloud technologies. - Strong problem-solving skills and attention to detail. - Excellent communication skills, both written and verbal. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or sales enablement software. - Familiarity with scripting or basic programming languages. - Knowledge of networking concepts and troubleshooting. - Prior experience in a SaaS company or technology startup. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with remote work options. - We offer a vibrant company culture with regular team events and activities. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Junior Support Engineer position at Allego through our careers page or via email to careers@allego.com.

Provide technical support to customers by diagnosing and resolving software issues, collaborating with teams, and documenting cases. | 1-2 years of technical support experience, strong problem-solving and communication skills, basic knowledge of software troubleshooting and cloud technologies. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management. Role Overview: As a Junior Support Engineer, you will play a crucial role in delivering exceptional technical support to our customers, ensuring they maximize the value of Allego’s solutions. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely resolutions, and contribute to continuous product improvement. What You'll Do: - You will respond promptly to customer inquiries and technical issues via multiple channels. - You will diagnose and resolve software and platform-related problems efficiently. - You will collaborate with product and engineering teams to escalate and track complex issues. - You will document support cases and contribute to knowledge base articles. - You will assist in testing new features and updates to ensure quality. - You will participate in team meetings and training sessions to enhance your technical skills. - You will provide feedback from customers to help improve product functionality and user experience. What You Bring: - You have 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - You possess strong problem-solving skills and a customer-focused mindset. - You have basic knowledge of software troubleshooting, networking, and cloud technologies. - You are comfortable using support ticketing systems and CRM tools. - You have excellent communication skills, both written and verbal. Bonus Points If You Have: - Experience with SaaS platforms and enterprise software. - Familiarity with sales enablement or learning management systems. - Basic scripting or programming knowledge (e.g., Python, JavaScript). - Prior experience working in a fast-paced startup environment. What We Offer: - We offer a collaborative and inclusive work environment that fosters growth and learning. - We offer competitive salary and benefits packages including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Junior Support Engineer role at Allego through our careers page or via email at careers@allego.com.

Provide technical support to customers by troubleshooting software issues, documenting solutions, and collaborating with product teams to improve the platform. | 1-2 years of technical support experience, strong communication and problem-solving skills, basic knowledge of software and cloud technologies. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We are committed to fostering a collaborative and dynamic work environment that supports professional growth and technological advancement. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and support processes. What You'll Do: - You will respond to customer inquiries and technical issues via multiple channels, ensuring timely and effective resolution. - You will diagnose and troubleshoot software problems, escalating complex issues to senior engineers when necessary. - You will document support cases and solutions clearly to build a comprehensive knowledge base. - You will collaborate with product and engineering teams to communicate customer feedback and identify product improvements. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills and product knowledge. - You will contribute to creating user guides and support materials to help customers maximize the value of our platform. What You Bring: - 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - Basic understanding of software troubleshooting, networking, and cloud technologies. - Strong communication skills with the ability to explain technical concepts to non-technical users. - Problem-solving mindset with attention to detail and a customer-first attitude. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or ticketing systems such as Zendesk or Salesforce. - Familiarity with SaaS platforms and cloud infrastructure (AWS, Azure, or similar). - Knowledge of scripting or programming languages like Python or JavaScript. - Previous experience in sales enablement or learning technology sectors. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional development and career growth within a rapidly expanding company. - We offer a flexible work environment with options for remote work and flexible hours. - We offer a collaborative and inclusive company culture that values innovation and teamwork. - We offer regular team events and wellness programs to support your work-life balance. Ready to Apply? If you are passionate about technology and customer success, and eager to grow your career in a supportive environment, please submit your resume and cover letter to careers@allego.com. We look forward to hearing from you!

Provide technical support to customers by troubleshooting software issues, documenting solutions, and collaborating with product teams to improve the platform. | 1-2 years of technical support experience, strong communication and problem-solving skills, basic knowledge of software and cloud technologies. | Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We are committed to fostering a collaborative and dynamic work environment that supports professional growth and technological advancement. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and support processes. What You'll Do: - You will respond to customer inquiries and technical issues via multiple channels, ensuring timely and effective resolution. - You will diagnose and troubleshoot software problems, escalating complex issues to senior engineers when necessary. - You will document support cases and solutions clearly to build a comprehensive knowledge base. - You will collaborate with product and engineering teams to communicate customer feedback and identify product improvements. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills and product knowledge. - You will contribute to creating user guides and support materials to help customers maximize the value of our platform. What You Bring: - 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - Basic understanding of software troubleshooting, networking, and cloud technologies. - Strong communication skills with the ability to explain technical concepts to non-technical users. - Problem-solving mindset with attention to detail and a customer-first attitude. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or ticketing systems such as Zendesk or Salesforce. - Familiarity with SaaS platforms and cloud infrastructure (AWS, Azure, or similar). - Knowledge of scripting or programming languages like Python or JavaScript. - Previous experience in sales enablement or learning technology sectors. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional development and career growth within a rapidly expanding company. - We offer a flexible work environment with options for remote work and flexible hours. - We offer a collaborative and inclusive company culture that values innovation and teamwork. - We offer regular team events and wellness programs to support your work-life balance. Ready to Apply? If you are passionate about technology and customer success, and eager to grow your career in a supportive environment, please submit your resume and cover letter to careers@allego.com. We look forward to hearing from you!