allego

Compensation

Full Description

Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We pride ourselves on fostering a collaborative and dynamic work environment that supports professional growth and innovation. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and support processes. What You'll Do: - You will respond to customer inquiries and technical issues via multiple channels, ensuring timely and effective resolution. - You will diagnose and troubleshoot software problems, escalating complex issues to senior engineers when necessary. - You will document support cases and solutions clearly to build a comprehensive knowledge base. - You will collaborate with product and engineering teams to communicate customer feedback and identify product improvements. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills and product knowledge. - You will contribute to creating user guides and support materials to help customers maximize the value of our platform. What You Bring: - 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - Basic understanding of software troubleshooting, networking, and cloud technologies. - Strong communication skills with the ability to explain technical concepts to non-technical users. - Problem-solving mindset with attention to detail and a customer-first attitude. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or ticketing systems such as Zendesk or Salesforce. - Familiarity with SaaS platforms and cloud infrastructure (AWS, Azure, or similar). - Knowledge of scripting or programming languages like Python or JavaScript. - Previous experience in sales enablement or learning technology sectors. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with options for remote work. - We offer a vibrant company culture with regular team events and wellness programs. - We offer access to the latest tools and technologies to support your work. Ready to Apply? If you are passionate about technology and customer success, please submit your resume and a cover letter explaining why you would be a great fit for the Junior Support Engineer role at Allego. We look forward to hearing from you!