allego

Compensation

Full Description

Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management tools. We are committed to fostering a collaborative and dynamic work environment that supports professional growth and technological advancement. Role Overview: As a Junior Support Engineer at Allego, you will play a crucial role in delivering exceptional technical support to our customers. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely solutions, and contribute to the continuous improvement of our product and customer experience. What You'll Do: - You will respond promptly to customer inquiries and technical issues via multiple channels. - You will diagnose and resolve software and hardware problems related to our SaaS platform. - You will collaborate with product and engineering teams to escalate and resolve complex issues. - You will document support cases and contribute to knowledge base articles. - You will assist in testing new features and updates to ensure quality and usability. - You will participate in team meetings and training sessions to enhance your technical skills. - You will provide feedback from customers to help improve product functionality and user experience. What You Bring: - 1-2 years of experience in a technical support or help desk role. - Basic understanding of SaaS platforms and cloud technologies. - Strong problem-solving skills and attention to detail. - Excellent communication skills, both written and verbal. - Ability to work collaboratively in a fast-paced, team-oriented environment. Bonus Points If You Have: - Experience with CRM or sales enablement software. - Familiarity with scripting or basic programming languages. - Knowledge of networking concepts and troubleshooting. - Prior experience in a SaaS company or technology startup. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a flexible work environment with remote work options. - We offer a vibrant company culture with regular team events and activities. - We offer access to the latest tools and technologies to support your work. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Junior Support Engineer position at Allego through our careers page or via email to careers@allego.com.