allego

Compensation

Full Description

Job Title: Junior Support Engineer Company Overview: Allego is a rapidly growing SaaS technology company based in the metro Boston area, specializing in innovative learning and enablement solutions for distributed teams. Our platform empowers organizations to transform their sales and training processes through mobile, interactive learning and content management. Role Overview: As a Junior Support Engineer, you will play a crucial role in delivering exceptional technical support to our customers, ensuring they maximize the value of Allego’s solutions. You will work closely with senior engineers and cross-functional teams to troubleshoot issues, provide timely resolutions, and contribute to continuous product improvement. What You'll Do: - You will respond promptly to customer inquiries and technical issues via multiple channels. - You will diagnose and resolve software and platform-related problems efficiently. - You will collaborate with product and engineering teams to escalate and track complex issues. - You will document support cases and contribute to knowledge base articles. - You will assist in testing new features and updates to ensure quality. - You will participate in team meetings and training sessions to enhance your technical skills. - You will provide feedback from customers to help improve product functionality and user experience. What You Bring: - You have 1-2 years of experience in a technical support or customer service role, preferably in SaaS or technology. - You possess strong problem-solving skills and a customer-focused mindset. - You have basic knowledge of software troubleshooting, networking, and cloud technologies. - You are comfortable using support ticketing systems and CRM tools. - You have excellent communication skills, both written and verbal. Bonus Points If You Have: - Experience with SaaS platforms and enterprise software. - Familiarity with sales enablement or learning management systems. - Basic scripting or programming knowledge (e.g., Python, JavaScript). - Prior experience working in a fast-paced startup environment. What We Offer: - We offer a collaborative and inclusive work environment that fosters growth and learning. - We offer competitive salary and benefits packages including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement. - We offer flexible work arrangements to support work-life balance. - We offer access to the latest tools and technologies to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your interest and qualifications for the Junior Support Engineer role at Allego through our careers page or via email at careers@allego.com.