Advocate Aurora Health

Oversee administration and scheduling of physician residents ensuring training and accreditation compliance. | Requires bachelor's degree with one year experience or equivalent combination of education and experience. | Department: 38707 Wake Forest University Health Sciences - Family Medicine Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday, 8am - 5pm Pay Range: $28.55 - $42.85 Under general direction, oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation in accordance with the Accreditation Council for Graduate Medical Education (ACGME). Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. EDUCATION/EXPERIENCE: Bachelor's degree with one year experience in the field or related area; or, an equivalent combination of education and experience required. ESSENTIAL FUNCTIONS: - Manages daily operations of a Medical Center residency program. Assists program director by serving as a liaison for the program trainees and ongoing program activities. - Provides administrative support to program director and residents including program policies and procedures. Represents program director in meetings and other administrative affairs as needed. - Understands the Accreditation Council for Graduate Medical Education (ACGME) requirements for program requirements. Analyzes and suggests specific changes and modifications. - Coordinates completion of Program Information Form (PIF) for ACGME site review and Internal Graduate Medical Education (GME) Program Review. Prepares and maintains program records for program accreditation. - Coordinates the recruitment, orientation, and graduation processes in the residency/fellowship training program. This includes the interview process, ranking, and post-match administration. Utilizes the Electronic Resident Application Service (ERAS) process and submits rank list to National Resident Matching Program (NRMP) and/or San Francisco Match. - May be required to conduct resident orientations, provide Medical Center process training, and oversee or coordinate resident rotation schedules. - Develops and maintains current resident and alumni educational records. - Conducts annual compliance training for all residents and maintains records. Administers educational and residency performance evaluations as required by ACGME. - Coordinates various human resources activities, including resident promotions, training verifications, vacation, sick leave, and leave of absence documentation. Initiates contracts and necessary documentation to Medical Staff office for incoming and outgoing residents. - Schedules, coordinates, and participates in educational conferences and committee meetings. - Monitors and reconciles residency program budget. - Serves as contact for various planning committees. SKILLS/QUALIFICATIONS: - Solid oral and written communication skills - Superior organizational skills Ability to prioritize work independently and meet important deadlines - Problem-solving and decision-making skills - Goal-setting and long-range planning - Knowledge of medical terminology - Familiar with a variety of programs concepts, practices, and procedures Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Oversee administration and scheduling of physician residents ensuring training and accreditation compliance. | Requires bachelor's degree with one year experience or equivalent; strong organizational and communication skills. | Department: 02413 WFBMG University Group Practice: WFBMC Main - Surgery: Vascular Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday to Friday Pay Range: $28.55 - $42.85 Under general direction, oversees the administration and scheduling of physician residents in a medical environment. Ensures that the activities of the physician residents meet the needs for training and accreditation in accordance with the Accreditation Council for Graduate Medical Education (ACGME). Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. EDUCATION/EXPERIENCE: Bachelor's degree with one year experience in the field or related area; or, an equivalent combination of education and experience required. ESSENTIAL FUNCTIONS: - Manages daily operations of a Medical Center residency program. Assists program director by serving as a liaison for the program trainees and ongoing program activities. - Provides administrative support to program director and residents including program policies and procedures. Represents program director in meetings and other administrative affairs as needed. - Understands the Accreditation Council for Graduate Medical Education (ACGME) requirements for program requirements. Analyzes and suggests specific changes and modifications. - Coordinates completion of Program Information Form (PIF) for ACGME site review and Internal Graduate Medical Education (GME) Program Review. Prepares and maintains program records for program accreditation. - Coordinates the recruitment, orientation, and graduation processes in the residency/fellowship training program. This includes the interview process, ranking, and post-match administration. Utilizes the Electronic Resident Application Service (ERAS) process and submits rank list to National Resident Matching Program (NRMP) and/or San Francisco Match. - May be required to conduct resident orientations, provide Medical Center process training, and oversee or coordinate resident rotation schedules. - Develops and maintains current resident and alumni educational records. - Conducts annual compliance training for all residents and maintains records. Administers educational and residency performance evaluations as required by ACGME. - Coordinates various human resources activities, including resident promotions, training verifications, vacation, sick leave, and leave of absence documentation. Initiates contracts and necessary documentation to Medical Staff office for incoming and outgoing residents. - Schedules, coordinates, and participates in educational conferences and committee meetings. - Monitors and reconciles residency program budget. - Serves as contact for various planning committees. SKILLS/QUALIFICATIONS: - Solid oral and written communication skills - Superior organizational skills Ability to prioritize work independently and meet important deadlines - Problem-solving and decision-making skills - Goal-setting and long-range planning - Knowledge of medical terminology - Familiar with a variety of programs concepts, practices, and procedures Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Provide basic to moderately complex administrative support including scheduling, document management, and communication to support nursing department operations. | Requires at least 1 year of administrative support experience and proficiency in Microsoft Office with strong organizational and communication skills. | Department: 34021 High Point Medical Center - House Supervisors Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday- Friday 8:30-5:00 Pay Range: $24.10 - $36.15 Full time, Administrative Assistant I position to support General Nursing Department at Wake Forest Baptist High Point Medical Center in High Point, NC. Schedule is Monday through Friday from 8:30am to 5:00pm. Summary Provides basic to moderately complex administrative support, including reception, scheduling, word processing, document distribution, and file maintenance. Relieves department leadership and other staff of administrative details, using judgment and discretion to solve office problems and expedite workflow. Major Responsibilities: - Schedules and maintains calendars for appointments, meetings, and travel. - Assists with travel arrangements and expense reporting. - Organizes administrative aspects of meetings (agenda, site, food/beverage, technology, documents). - Answers and screens calls, greets visitors, provides procedural information, and answers questions related to operational matters. - Performs routine to moderately complex word processing and document creation. Make decisions on formatting and layout, editing for accuracy and consistency. - Compiles reports, graphics, and statistical data. Creates reports under general instruction and displays data to support needs, including the generation of existing reports. - Maintains filing systems and confidential records. - Opens, reads, and prioritizes mail, initiating return correspondence as appropriate. - Conducts basic research and analysis to support administrative needs. - Operates and maintains office equipment; may order supplies as needed. Experience and Education (minimum required) - Typically requires 1 year of administrative support experience - High School Graduate Knowledge / Skills / Abilities - Time management and prioritization. - Ability to maintain confidentiality and use discretion. - Initiative and independent problem-solving. - Effective written and verbal communication. - Professional demeanor and customer service orientation. - Proficiency in Microsoft Office (Excel, PowerPoint, Word). - Organizational and multitasking abilities - Diligence and attention to detail. - Ability to create and compile simple to moderately complex documents, reports, graphs/charts, and presentations Physical Requirements and Working Conditions - Normal office environment; occasional lifting up to 20 lbs. - Prolonged periods of sitting, standing, and keyboard use. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. Skills: Administrative Skills, Analysis Skills, Calendar Management, Cardiology, Clinical Research, Clinical Trial, Customer Experience, Customer Support/Service, Detail Oriented, Equipment Maintenance/Repair, Establish Priorities, Expense Reports, File Maintenance, Food and Beverage Industry, Graphics, Healthcare, High School Diploma, Hospital, Keyboards, Leadership, Lift/Move 20 Pounds, Medicine, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Neuroscience, Nonprofit, Nursing, Office Equipment, Oncology, Order Supplies, Organ Transplant, Pediatrics, Performance Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Reporting Skills, Research Skills, Retirement Plan, Statistics, System Integration (SI), Systems Maintenance, Telephone Skills, Time Management, Travel Planning, Word Processing undefined: Advocate Aurora Health

Provide basic to moderately complex administrative support including scheduling, document management, and communication duties. | Requires at least 1 year of administrative support experience and proficiency in Microsoft Office. | Department: 34021 High Point Medical Center - House Supervisors Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday- Friday 8:30-5:00 Pay Range: $24.10 - $36.15 Full time, Administrative Assistant I position to support General Nursing Department at Wake Forest Baptist High Point Medical Center in High Point, NC. Schedule is Monday through Friday from 8:30am to 5:00pm. Summary Provides basic to moderately complex administrative support, including reception, scheduling, word processing, document distribution, and file maintenance. Relieves department leadership and other staff of administrative details, using judgment and discretion to solve office problems and expedite workflow. Major Responsibilities: - Schedules and maintains calendars for appointments, meetings, and travel. - Assists with travel arrangements and expense reporting. - Organizes administrative aspects of meetings (agenda, site, food/beverage, technology, documents). - Answers and screens calls, greets visitors, provides procedural information, and answers questions related to operational matters. - Performs routine to moderately complex word processing and document creation. Make decisions on formatting and layout, editing for accuracy and consistency. - Compiles reports, graphics, and statistical data. Creates reports under general instruction and displays data to support needs, including the generation of existing reports. - Maintains filing systems and confidential records. - Opens, reads, and prioritizes mail, initiating return correspondence as appropriate. - Conducts basic research and analysis to support administrative needs. - Operates and maintains office equipment; may order supplies as needed. Experience and Education (minimum required) - Typically requires 1 year of administrative support experience - High School Graduate Knowledge / Skills / Abilities - Time management and prioritization. - Ability to maintain confidentiality and use discretion. - Initiative and independent problem-solving. - Effective written and verbal communication. - Professional demeanor and customer service orientation. - Proficiency in Microsoft Office (Excel, PowerPoint, Word). - Organizational and multitasking abilities - Diligence and attention to detail. - Ability to create and compile simple to moderately complex documents, reports, graphs/charts, and presentations Physical Requirements and Working Conditions - Normal office environment; occasional lifting up to 20 lbs. - Prolonged periods of sitting, standing, and keyboard use. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. undefined: Advocate Aurora Health Inc

Coordinate patient scheduling, diagnostic testing, and communication between patients and clinical teams in a fast-paced medical environment. | High school diploma with 3+ years clerical experience including patient scheduling, strong organizational and communication skills, and ability to work independently. | Department: 38756 Wake Forest Baptist Medical Center - Ophthalmology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:00am-5:00pm Pay Range: $20.80 - $31.20 Patient Scheduling Coordinator (Advanced) Position Summary: The Patient Scheduling Coordinator is responsible for coordinating patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment. Minimum Qualifications: • High school diploma or GED required • Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent Licensure/Certification: • Basic Life Support (BCLS) certification required within 30 days of hire • Must successfully complete and maintain required internal certification program and accuracy standards Key Responsibilities: • Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems • Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician • Assess patient needs via phone and determine appropriate scheduling timeframes • Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation • Coordinate inpatient and outpatient testing, including logistics such as transportation and timing • Prepare patient charts and ensure all required documentation is complete prior to visits • Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints • Support patient needs, including accommodations such as interpreter services • Assist in training and onboarding of new staff • Process required system transactions and assist with medical coding and billing accuracy • Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning • Perform financial-related tasks such as insurance authorization and billing inquiries • Participate in required training and departmental meetings; maintain compliance with all policies • Perform other duties as assigned Required Skills & Qualifications: • Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain) • Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate) • Ability to work independently in a high-volume clinical environment • Strong multitasking and organizational abilities • Experience with IDX, Medipac, LastWord, or similar systems preferred • Familiarity with managed care or health insurance processes • Excellent customer service and communication skills Work Environment: • Medical office setting • Well-lit, climate-controlled workspace Physical Requirements: • Frequent sitting, typing, and phone communication • Occasional standing, walking, bending, and reaching • Ability to lift up to 20-50 lbs. as needed Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Coordinate patient appointments and related administrative tasks in a clinical setting. | Requires 3+ years clerical experience including patient scheduling, strong data entry skills, and ability to work independently in a healthcare environment. | Department: 38756 Wake Forest Baptist Medical Center - Ophthalmology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:00am-5:00pm Pay Range: $20.80 - $31.20 Patient Scheduling Coordinator (Advanced) Position Summary: The Patient Scheduling Coordinator is responsible for coordinating patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment. Minimum Qualifications: • High school diploma or GED required • Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent Licensure/Certification: • Basic Life Support (BCLS) certification required within 30 days of hire • Must successfully complete and maintain required internal certification program and accuracy standards Key Responsibilities: • Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems • Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician • Assess patient needs via phone and determine appropriate scheduling timeframes • Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation • Coordinate inpatient and outpatient testing, including logistics such as transportation and timing • Prepare patient charts and ensure all required documentation is complete prior to visits • Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints • Support patient needs, including accommodations such as interpreter services • Assist in training and onboarding of new staff • Process required system transactions and assist with medical coding and billing accuracy • Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning • Perform financial-related tasks such as insurance authorization and billing inquiries • Participate in required training and departmental meetings; maintain compliance with all policies • Perform other duties as assigned Required Skills & Qualifications: • Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain) • Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate) • Ability to work independently in a high-volume clinical environment • Strong multitasking and organizational abilities • Experience with IDX, Medipac, LastWord, or similar systems preferred • Familiarity with managed care or health insurance processes • Excellent customer service and communication skills Work Environment: • Medical office setting • Well-lit, climate-controlled workspace Physical Requirements: • Frequent sitting, typing, and phone communication • Occasional standing, walking, bending, and reaching • Ability to lift up to 20-50 lbs. as needed Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Coordinate patient appointments, diagnostic testing, and communication between patients and clinical teams in a fast-paced medical office. | Requires 3+ years clerical experience including patient scheduling, BCLS certification, strong data entry skills, and knowledge of medical scheduling systems. | Department: 38756 Wake Forest Baptist Medical Center - Ophthalmology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:00am-5:00pm Pay Range: $20.80 - $31.20 Patient Scheduling Coordinator (Advanced) Position Summary: The Patient Scheduling Coordinator is responsible for coordinating patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment. Minimum Qualifications: • High school diploma or GED required • Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent Licensure/Certification: • Basic Life Support (BCLS) certification required within 30 days of hire • Must successfully complete and maintain required internal certification program and accuracy standards Key Responsibilities: • Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems • Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician • Assess patient needs via phone and determine appropriate scheduling timeframes • Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation • Coordinate inpatient and outpatient testing, including logistics such as transportation and timing • Prepare patient charts and ensure all required documentation is complete prior to visits • Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints • Support patient needs, including accommodations such as interpreter services • Assist in training and onboarding of new staff • Process required system transactions and assist with medical coding and billing accuracy • Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning • Perform financial-related tasks such as insurance authorization and billing inquiries • Participate in required training and departmental meetings; maintain compliance with all policies • Perform other duties as assigned Required Skills & Qualifications: • Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain) • Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate) • Ability to work independently in a high-volume clinical environment • Strong multitasking and organizational abilities • Experience with IDX, Medipac, LastWord, or similar systems preferred • Familiarity with managed care or health insurance processes • Excellent customer service and communication skills Work Environment: • Medical office setting • Well-lit, climate-controlled workspace Physical Requirements: • Frequent sitting, typing, and phone communication • Occasional standing, walking, bending, and reaching • Ability to lift up to 20-50 lbs. as needed Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Coordinate patient scheduling, manage diagnostic testing logistics, and facilitate communication among patients, providers, and clinical teams in a clinical environment. | Minimum three years clerical experience including patient scheduling, strong data entry skills, and ability to work independently in a high-volume clinical setting. | Department: 38756 Wake Forest Baptist Medical Center - Ophthalmology Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday through Friday 8:00am-5:00pm Pay Range: $20.80 - $31.20 Patient Scheduling Coordinator (Advanced) Position Summary: The Patient Scheduling Coordinator is responsible for coordinating patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment. Minimum Qualifications: • High school diploma or GED required • Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent Licensure/Certification: • Basic Life Support (BCLS) certification required within 30 days of hire • Must successfully complete and maintain required internal certification program and accuracy standards Key Responsibilities: • Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems • Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician • Assess patient needs via phone and determine appropriate scheduling timeframes • Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation • Coordinate inpatient and outpatient testing, including logistics such as transportation and timing • Prepare patient charts and ensure all required documentation is complete prior to visits • Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints • Support patient needs, including accommodations such as interpreter services • Assist in training and onboarding of new staff • Process required system transactions and assist with medical coding and billing accuracy • Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning • Perform financial-related tasks such as insurance authorization and billing inquiries • Participate in required training and departmental meetings; maintain compliance with all policies • Perform other duties as assigned Required Skills & Qualifications: • Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain) • Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate) • Ability to work independently in a high-volume clinical environment • Strong multitasking and organizational abilities • Experience with IDX, Medipac, LastWord, or similar systems preferred • Familiarity with managed care or health insurance processes • Excellent customer service and communication skills Work Environment: • Medical office setting • Well-lit, climate-controlled workspace Physical Requirements: • Frequent sitting, typing, and phone communication • Occasional standing, walking, bending, and reaching • Ability to lift up to 20-50 lbs. as needed Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.