Advocate Aurora Health

Compensation

Full Description

Job Description: • Identify process improvement opportunities and participate in knowledge management efforts such as SOP updates, case documentation, and training content. • Monitor case queues, prioritize workload, and follow through on open items to drive resolution and accountability. • Deliver a high-quality teammate experience by providing professional, empathetic and solution-oriented support. • Partner with internal teams such as HR Business Partners, Centers of Excellence, and Payroll to ensure seamless end-to-end service delivery. • Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution. • Maintain knowledge of federal and state employment laws and regulations. • Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences. • Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience. Requirements: • Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience. • Typically requires 2 years of experience in human resources or 6 years in customer service. • Ability to communicate effectively over the phone and in writing with all levels within the organization. • High sense of urgency for meeting commitments and completing assignments. • Demonstrate knowledge and understanding of relevant HR content areas including but not limited to: payroll, leave, compliance, compensation, data management, benefits, onboarding, and core HR operations. • Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools. Benefits: • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program