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Establish a trusted advisor relationship with assigned customers and drive continued value of GitLab's solutions. Measure and monitor customers’ achievement of critical performance indicators and translate product usage data into actionable advice. | Demonstrated experience in customer advocacy and engagement in post-sales functions is required. Understanding of Git, software development lifecycle, and DevSecOps is essential. | GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. Additionally, the team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. For more information, see the CSM handbook. What you'll do Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence Assist in workshops to help customers leverage the full value of GitLab solution Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives Translate customer product usage data into actionable advice for customers Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objectives What you'll bring Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Hiring process Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page. Recruiter Screening Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Hiring Manager Interview The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45 minute interview. Panel Interview The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and 1-2 other team members. This is a 60 minute interview, with the following format: Live demonstration based on the guidance provided ahead of the interview by the recruiter General discussion and questions from the panel Executive Interview Conducted by the Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate’s suitability for the role. This is a 30 minute interview. Reference and Background Check Once the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete reference checks and a background check. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $77,000—$166,500 USD How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

The Accounting Specialist is responsible for providing in-depth accounting services and ensuring the accuracy and efficiency of warranty claim processing. This role involves collaborating with various stakeholders to identify processing gaps and implement best practices. | Candidates should have at least 2 years of accounting experience, particularly in Accounts Payable and/or Accounts Receivable. Strong organizational skills, attention to detail, and proficiency in accounting software are essential. | Company Overview: We are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results. We are seeking a motivated and detail-oriented individual to join our team as an Accounting Specialist. Top Reasons to Work with Us: Be part of our team that is first to market and the future of warranty claims processing 100% Remote opportunity Competitive salary + home office stipend Free employee health insurance 401K with employer match Chance to work with first-of-its-kind AI/ML technology Awesome company culture that is flexible, humble, and kind, where input is valued and teams are supportive Position Overview: The Accounting Specialist reports to the Supervisor of Service Delivery and is responsible for in-depth accounting services across a broad range of customers. As an Accounting Specialist, you must be fully versed and proficient in the accounting process, analyze and prepare reconciliation reports, identify, publish, and share processing gaps and best practice resolutions that drive $0 write-offs, and will play a pivotal role focused on Accounts Payable (AP) and Accounts Receiveable (AR) functions. You will work in parallel with a team of OEM-based warranty administrators to ensure the accuracy and efficiency of warranty claim processing while maintaining high levels of customer satisfaction, ensuring optimal and consistent accounting services for our customers, and offloading non-processing work/time from warranty administrators. The ideal candidate will be highly motivated, detail-oriented, proficient in accounting software, and capable of working independently. Responsibilities: Identify which dealers require accounting services and process them accordingly. Collaborate with service managers and other dealer POCs to obtain additional information needed to submit new and/or rejected claims and obtain authorization for write-offs, as needed. Maintain a clean accounting schedule. Posting credit memos. Create and follow accounting policies, processes, and best practices. Engage with Dealer Controller and other stakeholders to review findings and implement solutions. What You Need for this Position: 2 years of accounting experience in Accounts Payable and/or Accounts Receivable. Prior administrative dealership experience in any capacity. Strong organizational skills and attention to detail. Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Familiarity with Adobe Acrobat and proficient in Microsoft Excel. Self-motivated and proactive, with the ability to work independently from home, and collaborate effectively in a remote team environment. Effective communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams. A desire to find solutions and improve efficiency and processes. Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software. Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload. As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date. You get to enjoy 10 days of Paid Time Off per year. We also recognize 10 major holidays per year. Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet, use of personal phone, and ink and paper replenishments.

The Principal Pricing Analyst will develop Cost and Price Volumes and prepare compliant pricing proposals for U.S. Government and DoD efforts. This role includes leading the development of pricing strategies and collaborating with various departments to ensure compliance with regulations. | Candidates must have a Bachelor's Degree with 6+ years or an Associate's Degree with 8+ years of relevant Defense Contracting pricing experience. Experience should focus on strategic pricing and proposal development for government contracts. | Valiant seeks an experienced Principal Pricing Analyst, to join our team supporting U.S. Government and DoD proposal efforts. This position, supervised by the Director of Pricing, involves developing Cost and Price Volumes, preparing fully compliant pricing proposals, and supporting the Contracts team with any modifications in accordance with our Cost Estimating System Manual (CESM) and FAR/DFARS requirements.   This role is focused on proposal pricing and must have relevant Defense Contracting pricing experience—not financial planning or budgeting—and requires direct experience with federal RFPs, indirect rate applications, and cost model development. The Principal Pricing Analyst is a key contributor within our six-member pricing team.   *This position is 100% Remote - preferrable in the Eastern or Central Time Zone; however, In-office and/or Hybrid employment is available if desired (Herndon, VA or Fayetteville, NC offices only).    Responsibilities & Duties: * Contribute to competitive analysis exercises utilizing a variety of methods. * Support early stage capture planning. * Be an active participant in black hat reviews, win strategy solution sessions, etc. * Assist Business Development on the development of complex pricing strategies for high priority efforts. * Lead in the overall development and coordination of the entire Cost/Price volume in order to ensure that all requirements set forth in the solicitation are completed in an accurate and compliant manner. * Lead in the development of compliant and accurate Cost/Price files for a variety of contract types from scratch, using Microsoft Excel, or templates in Microsoft Excel.   * Lead in the development of the Cost/Price narrative to ensure compliance with the requirements set forth in the solicitation. * Prepare Cost/Price Proposals using a variety of Excel based Cost/Price templates. * Coordinate with Business Development on the development of the overall proposal schedule. * Coordinate with other functional departments to obtain the necessary data utilized to develop compliant and competitive Cost/Price proposals. * Collaborate and communicate effectively with other functional departments to ensure each objective is completed in a timely manner. * Assist in the review and interpretation of complex solicitation requirements. * Ensure all submitted Cost/Price proposals are developed in accordance with the policies, processes and procedures established in Valiant's Cost Estimating System Manual (CESM) and are compliant with FAR, DFAR and CAS regulations. * Perform internal "Peer Reviews" to ensure that all Cost/Price proposals are in compliance with the solicitation, Valiant's CESM and all regulations set forth by the FAR, DFAR and CAS. * Coordinate with Business Development on setting up final Cost/Price reviews with Executive Leadership. * Participate and/or lead pricing reviews with Executive Leadership. * Collaborate with Executive Leadership and Business Development to identify and quantify the risks, opportunities, financial implications and pricing strategies for each bid. * Work with Executive Leadership to identify and implement pricing strategies that increase our PWIN. * Ensure that all Cost/Price Volumes and associated supporting documentation are properly documented and stored in the Valiant Pricing Drive. * Lead and/or assist in the preparation, production and submittal of each Cost/Price Volume as required. * Perform all other duties as assigned. Qualifications * Bachelor's Degree and 6+ years of relevant Defense Contracting pricing experience or Associate's Degree and 8+ years of relevant Defense Contracting pricing experience using Microsoft Excel. Experience must relate to supporting strategic pricing and developing proposals for government contracts, with an emphasis on data-driven recommendations.    Valiant Integrated Services is an employer who hires in accordance with applicable state and federal law. All qualified applicants will receive consideration for employment in compliance with those laws.   #LI-MP1

The Customer Service Supervisor is responsible for supervising and coaching Customer Service Representatives to ensure productivity and quality. They also monitor resources and lead departmental tasks to meet contractual requirements. | Candidates must have a Bachelor's Degree with 2+ years of supervisory experience or 6 years of operations management experience. Proficiency in Microsoft Office and CRM tools is required. | The Operations Supervisor supervises the Customer Service Representatives (CSRs) on the DOL-NCC program.  They provide staff with opportunities to reach their maximum potential by providing them with the tools, skills, and guidance to become proficient in their position. They monitor and allocate resources as necessary to meet and exceed contractual requirements. Key Responsibilities   * Responsible for supervision, development, and coaching of CSRs to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. * Perform tasks to assure service level requirements are met. * Assume leadership responsibility for department tasks and contact center activities as required. * Work closely with other DOL-NCC supervisors, managers, and support staff. * Attend weekly quality assurance calibration sessions with the client and internal stakeholders. * Support and enforce contact center expectations as well as departmental/corporate policies and procedures. * Log in to queues as required during high volume periods. * Communicate pertinent program updates in a timely manner. * Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.   Required Qualifications * Bachelor’s Degree AND 2+ supervisory work experience; OR 6 Years of operations management work experience in lieu of degree. * Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word). * Proficiency in using a Customer Relationship Management (CRM) tool.   Training/Certification * Internal DOL-NCC program quality assurance certification (or obtain certification within one month of beginning this position) Qualifications Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.   EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.   All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.   Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.   Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

The Interim SEO & Growth Marketing Contractor will manage all organic and paid consumer-facing marketing initiatives for FreeWill across the entire marketing funnel. They will also manage the consumer marketing budget, provide regular reporting, and collaborate with various teams to execute special projects. | Candidates should have over 5 years of experience in digital marketing and content creation, with proficiency in tools like Google Search Console and Google Analytics. A strong understanding of SEO fundamentals and the ability to synthesize data into actionable insights are also required. | FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $12B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list. All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet. In the last 8 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity; you can also check us out on Glassdoor! Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple. Part-time • Contract • Work from Anywhere in the USA Role Overview The Growth Marketing team leads acquisition and engagement for FreeWill’s consumer audience. We’re looking for an experienced SEO & Growth Marketing Contractor to step in during a team member’s parental leave to maintain and execute key marketing initiatives, ensure smooth reporting, and protect organic performance. The Interim SEO & Growth Marketing Contractor will manage all organic and paid consumer-facing (B2C) marketing initiatives for FreeWill across the entire marketing funnel, including email, Google Ads, SEO/AEO, with a specific emphasis on email marketing. They will manage the consumer marketing budget, provide regular monthly and quarterly reporting, and collaborate with engineering, design, product, and business development teams to execute special projects. **This role will be a 5 month contract position. The compensation for this role will be $75 USD per hour working approximately 20+ hours per week. Please note: We are hiring for this role in the US and Canada. Compensation offered for the role may differ based on location and cost of living. We conduct extensive research to ensure compensation is aligned with the experience level of the role, cost of living, and job market. Information shared about compensation in the respective job posting is the compensation being offered for that specific role/location. If you proceed in the interview process and have any questions, you can discuss with the Recruiter. Responsibilities Core Responsibilities Manage existing email marketing campaigns, set up new campaigns to support new product initiatives, and answer questions from internal teams about campaigns as needed Monitor and report on keyword rankings, traffic trends, and performance of priority landing pages Coordinate with an existing SEO contractor to oversee technical SEO maintenance, including 301 redirects, schema markup, and troubleshooting crawling/indexing issues. Maintain FreeWill’s Learn Center (blog) — draft, revise, update, and publish posts based on existing keyword strategy, in coordination with an existing SEO contractor. Manage existing Google Ads contractor and monitor performance of paid search campaigns Explore and execute on new consumer marketing initiatives as needed (e.g., Reddit) Reporting & Analytics Compile quarterly performance reports in Google Slides for leadership Pull monthly reporting from Google Analytics, SEMrush, and Looker to track spend and performance across marketing tactics Surface and troubleshoot anomalies or areas of concern (ranking drops, traffic fluctuations, etc) Requirements 5+ years experience in digital marketing and content creation, including managing and optimizing advertising and SEM budgets. Proficiency with Google Search Console, Google Analytics, and SEMrush. Familiarity with Webflow CMS. Experience setting up and overseeing automated Customer Lifecycle Marketing email campaigns. Strong understanding of on-page and technical SEO fundamentals. Ability to synthesize data into actionable insights. Preferred, but not required: Technical understanding of HTML/CSS. Experience with Customer.io. Knowledge of estate planning, wills, trusts, and probate. Experience with Reddit/Quora advertising and organic engagement. FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We are a remote-first company with employees in the US, Brazil, Mexico, Pakistan, and Canada! Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! AI Policy We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter. For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted. The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.

You will represent PicnicHealth to patients with professionalism and care, reaching out to them by phone to assist with surveys and information collection. Additionally, you will troubleshoot issues and work with the operations team to refine support operations. | Candidates should be comfortable on the phone and able to connect with diverse individuals while maintaining professionalism. A preference for candidates with 2+ years in medical records or patient-facing roles is noted. | At PicnicHealth, we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to perform clinical trials and get better treatments to patients. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data—from clinical notes and imaging to lab results—at scale. By engaging patients directly through our personal health assistant, PicnicAI, which meets them where they’re at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about. PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data. Founded in 2014, we’ve raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we’re growing even faster in 2025. We’re a team of doctors, patients, data nerds, engineers, and builders, reimagining how clinical research works — and we’re just getting started! The Opportunity At PicnicHealth, we help patients own their own medical records and contribute to medical research anonymously and securely, which requires a lot of ongoing contact with our patients. We’re looking for customer-oriented go-getter team members who are comfortable being constantly on the phone to help with patient support. You’ll be responsible for helping patients by phone, responding to questions, reminding them of upcoming surveys, and requesting additional information. This is a great opportunity for someone interested in digital health, startups, and customer support to get a feel for how things work at a fast growing digital health company. What You'll Do: Represent PicnicHealth to patients with the highest levels of professionalism and care. Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, solicit feedback, or achieve any of a number of other goals. Provide patients with answers that are quick, accurate, error-free, and easy to understand. Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality. Track throughput and backlog and communicate metrics to the operations team. Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented. Work with the operations team on refining patient support operations and our product team on improving tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role! What you'll bring! You’re great on the phone. You easily connect with different types of people and maintain a level-headed approach even in challenging interactions. You’re highly organized, able to multi-task, set priorities, and follow up in a timely, efficient manner. You love working in a fast-paced, rapidly changing work environment, and pick up new protocols quickly You’re proficient with GSuite and VOIP phones You’re always thinking about how to make things work better and faster You have good judgment and can exercise discretion, especially in dealing with confidential information. You’re a great team member - constructive, great at building relationships, and share our passion for making the world better for our patients. Preferred: 2 years + of working with medical records or in a patient-facing healthcare role Hours This is a remote, W2 role. Needs are ~5-10 hours per week, with potential to work more depending on demand. We have both shorter-term and longer-term roles. We will work with you around your availability but you will need to be online during reasonable calling hours. Perks Competitive pay at $20 / hour Highly flexible work hours that fit with your schedule Be part of a fast-growing start-up and learn how it operates Get mentorship and support, including monthly AMAs with our Head of Patient Operations Why will PicnicHealth win in Clinical Research? Trials are a major bottleneck in drug development, and the promising advancements in biotech cannot translate to real patient impact unless clinical research becomes faster and more efficient The industry runs on outdated technology and manual processes. Research sites (hospitals, academic centers, doctors' offices) are overburdened and under-resourced. Contract research organizations (CROs), the organizations that traditionally run clinical trials for life sciences companies, typically throw hundreds-of-thousands of man-hours wrangling sites and cobbling together vendor software. PicnicHealth has built technology that uniquely positions us to run faster, cheaper, and more flexible studies while removing burden from sites: PicnicAI (trained on 350M+ clinician annotations over 100k+ patient records) is the only system that can effectively access and structure all participant EMR data trials need Our AI health assistant (NPS of 76 in 2024) guides participants through study activities and enables most to be done at home We're an integrated solution — virtual site, CRO, and software platform — with AI built in from the ground up, initially focusing on non-interventional research.

The Director of Marketing will lead the marketing strategy and execution across all product lines, ensuring alignment with sales and product teams to drive revenue outcomes. This role involves hands-on execution of campaigns, messaging, and team management to achieve high-quality results. | Candidates should have 7-12+ years of experience in B2B marketing, particularly in SaaS or digital platforms, with a proven track record in both strategic planning and execution. Strong communication skills and familiarity with modern marketing tools are essential. | About the role Come build with us! As Futuri’s Director of Marketing, you’ll be the creative strategic architect and operational driver of our marketing engine across all product lines. You’ll set the vision for where we’re going and make sure the day-to-day execution gets us there. This is a true player-coach role, where you will have accountability to execute and ‘get it done.’ You’ll drive positioning, GTM strategy, and brand narrative while managing priorities, coaching the team, and rolling up your sleeves to ensure high-quality execution. We’re looking for someone who brings both creative energy and a positive attitude that makes the work exciting for everyone around them. People who “Make it fun to get it done.” You’ll work closely with Sales, Product, and Business Leadership to tie marketing directly to revenue outcomes. You’ll turn complex products into clear stories, design campaigns that drive measurable pipeline, and guide a small but talented team that thrives on speed, creativity, and accountability. If you love building, optimizing, and accelerating, this is the track for you. What you'll do Strategy & Leadership: Make it Fun to Get it Done Marketing means that we are remarkable. Your most important mission is to make sure clients and prospects are talking about us. Be strategic about our messaging by understanding the product leader’s POV, along with an understanding of the competitors. Translate company goals into quarterly marketing plans, scorecards, and KPIs Lead positioning, messaging frameworks, and brand voice across channels Partner with Sales, Product, and CX to drive alignment on pipeline, launches, and demand motions Represent Marketing in key leadership meetings and ensure clarity, focus, and follow-through Team Management & Operations: Execute with Ease Manage day-to-day workflow, priorities, and execution. Provide clear direction, unblock obstacles, and coach the team on best practices. Develop the team. Protect focus by making priority calls, sequencing projects, and maintaining a smooth, structured operating rhythm. Hands-On Execution Shape and refine messaging, launch materials, one-sheets, landing pages, and campaign assets Partner on major product launches and cross-functional initiatives Collaborate on digital campaigns, email sequences, webinars, and events Jump in on content development when needed (briefs, decks, scripts, articles) Demand Generation & Analytics Lead pipeline-focused marketing: campaigns, webinars, events, and launches Oversee digital and social strategy to increase awareness and engagement Track key performance metrics and drive insights that inform decision-making Industry Presence & Internal Influence Build and maintain strong industry relationships Contribute to thought leadership and external visibility Ensure Marketing is seen as a strategic lever across the organization Qualifications 7–12+ years of experience in B2B marketing with a strong background in SaaS, media, or digital platforms Versatile success in both strategic planning and hands-on execution Experience managing and mentoring a small, high-output team Strong partner to Sales and Product with a deep understanding of pipeline, GTM, and revenue motions Exceptional communicator with the ability to simplify complex products into compelling stories Highly comfortable with AI-powered marketing tools and fast iteration Skilled in HubSpot, analytics tools, CRM systems, Trello, and modern marketing stacks Strong prioritization and organizational skills—you can keep the trains moving at pace Thrive in a fast-moving, future-forward environment What We Offer: We provide competitive compensation (commensurate with experience), excellent benefits, including health, dental, and vision insurance, a generous FTO policy, flexible remote work, and a 401(k) retirement plan with company match. Futuri is an Equal Opportunity Employer.

The Marketing Operations Specialist will oversee the daily execution and optimization of paid digital marketing efforts and CRM campaigns. This role will drive performance across digital channels and ensure seamless campaign operations and reporting. | Candidates should have at least 2 years of digital marketing experience and a strong understanding of campaign creation and creative collaboration. Proficiency in GA4 and experience with CRM platforms, preferably Microsoft Dynamics and ClickDimensions, are also required. | ABOUT US: WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. Summary: We are seeking a highly organized and detail-oriented Digital Marketing Operations Specialist to oversee the daily execution and optimization of our paid digital marketing efforts, CRM campaigns, and agency partnerships. This role will be instrumental in driving performance across digital channels, supporting hyperlocal marketing initiatives, and ensuring seamless campaign operations and reporting. Responsibilities: Serve as the specialist for executing B2C digital touchpoints/audiences and marketing automation Provide thought leadership and digital best practices to the overall marketing team around campaign communications, audience targeting through digital channels. Manage daily operations of our primary Paid Digital Performance Agency. Serve as the digital liaison in campaign creative meetings, translating platform insights into actionable creative direction. Oversee hyperlocal marketing agencies, including campaign execution, budget tracking, and performance reporting. Onboard and test new agencies and support digital channel testing and new channel expansion strategy and deployment Create and maintain GA4-based and campaign performance dashboards, assessing KPIs and ROI reports for leadership. Prepare campaign calendar, deployment, overviews and optimization/best practice summaries across Direct Mail, Email, and SMS/MMS. Manage paid media budgets, including PO creation, pacing, and in-platform budget tracking. Support CRM campaign operations including list management, deployment, and automation setup. Maintain marketing phone number assignments and update DNM/DNC files for print partners. Validate client incentive requests and returns via CRM and coordinate with fulfillment vendors and center staff. Work with copywriter and designer to develop and deploy manual email and SMS/MMS campaigns using approved assets and lists. Coordinate UAT testing, validate campaign accuracy, and resolve reporting inconsistencies. Collaborate with the digital team to manage URLs, QR codes, and landing page updates. Participate in roundtables and workshops to enhance customer experience touchpoints. Build, test, and deploy email marketing campaigns using ClickDimensions CRM Responsible for optimizing the platform, creating and managing email campaigns, audience development and segmentation, customer journey design, and implementation Own standard digital reporting, monitor website and digital channel performance, analyze trends – providing analytic reporting from digital channels with insights and recommendations to key internal stakeholders Support paid media campaign execution, turning concept into an integrated digital marketing campaigns that meet business goals and objectives Qualifications: Bachelor’s degree At least 2-years of Digital Marketing experience Proven experience supporting paid media and customer journey campaigns (Social, Display, Search, Email, SMS). Strong understanding of campaign creation and creative collaboration. Proficiency in GA4 and advanced Excel (pivot tables, modeling). Experience with CRM platforms, preferably Microsoft Dynamics and ClickDimensions. Excellent communication skills and ability to work cross-functionally. Detail-oriented, proactive, and a self-starter. LIFESTYLE & BENEFITS: Comprehensive Benefits Package Paid Holidays & PTO Policy 401k Matching Program Tuition Reimbursement Employee, Family & Friends Hearing Aid Discount Program Service Days & Diversity, Equity & Inclusion Initiatives The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

You will take ownership of exploring and developing new product lines leveraging AI/ML, focusing on marketing. The role involves designing and building AI infrastructure and rapidly prototyping new product ideas. | The ideal candidate should have 4-12 years of software engineering experience with a strong product-first mindset. Proficiency in backend engineering and experience with LLMs and data analysis is essential. | Software Engineer, AI (0→1 Product Focus) Full-time | Hybrid Location: San Francisco Bay Area We are a high-growth, well-funded technology company pioneering the Composable Customer Data Platform (CDP) and AI Decisioning space. We empower every business user to leverage data and AI for marketing personalization and business operations. We are looking for a product-minded Software Engineer to explore new 0→1 opportunities in AI and define the future of AI-powered marketing. This is a unique, high-impact role focused on prototyping and shipping entirely new product ideas. You will blend backend engineering, data analysis, and applied AI to create infrastructure and features that generate insights and content from vast customer datasets. What you'll work on: Own 0→1 AI Opportunities: Take ownership of exploring and developing new product lines, particularly within the marketing domain, leveraging AI/ML. Build AI Infrastructure: Design and build early experiments and the necessary infrastructure (LLMs, light ML) to generate sophisticated insights and personalized content directly from customer data. Rapid Prototyping: Work closely with a small team, including the CTO and COO, to quickly prototype and ship new product ideas that lay the groundwork for major product lines. AI Methodology Exploration: Explore different AI methodologies and determine where various LLMs can and cannot be most effectively and reliably used within the product. Develop AI Agents: Contribute to the development of an automated AI agent capable of finding unique insights, converting them into marketing opportunities, generating content, and identifying high-propensity users or those likely to churn. The ideal candidate is a senior-level engineer with a product-first mindset, comfortable operating with speed and ambiguity in an early-stage exploration environment. 4–12 years of software engineering experience with a strong product-first mindset. Proven track record of building and scaling AI/ML-driven products. Proficiency in Backend Engineering and experience working with LLMs and/or light ML for content or insight generation. Strong background in data analysis and the ability to apply AI models to derive business value from customer data. Excellent collaboration and communication skills, necessary for working closely with founders and product leadership to define vision. Work Policy: This is a full-time, hybrid role. Candidates must be based in the San Francisco Bay Area to occasionally visit the office for critical team meetings. Visa sponsorship is available (can sponsor most visas). Join a high-value company ($1.2B valuation, Series C) backed by top-tier investors, where you will have maximum technical autonomy and the chance to define entirely new market categories. Highly Competitive Salary: Base salary ranging from $200,000 - $300,000. Equity: Competitive Equity package in a well-funded, proven technology company. High Impact: Opportunity to work directly with leadership on 0→1 product exploration with the potential to create major new product lines. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

You will own and deliver quarterly goals for your team while leading engineers through ambiguity to solve open-ended problems. Additionally, you will support operations and availability by creating and monitoring metrics and fostering a culture of quality and ownership. | You should have 4+ years of experience in backend systems design and development, particularly with distributed systems and cloud technologies. Proficiency in making significant changes in large codebases and strong communication skills are also essential. | Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The vision for the Batch Infra team @ Affirm team is to provide reliable, scalable, self-serve and Affirm-optimized compute solution to enable ML, Product, and Financial Engineering success. Our team is responsible for building and maintaining compute platform that serves as a backbone for processing various Business critical batch workloads at Affirm through a wide suite of scheduled and on-demand compute solutions built on the cloud. Affirm is growing rapidly and so is the need for reliable and high availability frameworks. If solving infrastructure challenges at scale excites you, come join us! What you’ll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For: You have 4+ years of experience designing, developing and launching backend systems at scale using languages like Python or Kotlin. You have a track record of developing highly available distributed systems using technologies like AWS, MySQL and Kubernetes. Experience building and managing Workflow Orchestration frameworks like Airflow, Flyte, Prefect, Temporal, Luigi, etc. Experience with or working knowledge for efficiently scaling frameworks like Spark/Flink for extremely large scale datasets on Kubernetes. You have experience defining a technical plan for the delivery of a significant feature or system component with an elegant, simple and extensible design. You write high quality code that is easily understood and used by others. You are proficient at making significant changes in a large code base, and have developed a suite of tools and practices that enable you and your team to do so safely. Your experience demonstrates that you take ownership of your growth, proactively seeking feedback from your team, your manager, and your stakeholders. You have strong verbal and written communication skills that support effective collaboration with our global engineering team. This position requires either equivalent practical experience or a Bachelor’s degree in a related field Base Pay Grade- N Equity Grade- 8 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $190,000 - $240,000 USA base pay range (all other U.S. states) per year: $169,000 - $219,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.