WTW

Provide exceptional customer service to clients regarding benefits inquiries, process documentation, and support during peak periods. | 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with Microsoft Office and CRM systems. | Job Title: Benefits Customer Service Representative - Seasonal Colleague Company Overview: WTW is a leading global advisory, broking, and solutions company dedicated to helping clients worldwide transform risk into opportunities for growth. With a rich history dating back to 1828 and a workforce of 40,000 employees, WTW is committed to innovation, client service excellence, and fostering a collaborative work environment. Role Overview: As a Benefits Customer Service Representative - Seasonal Colleague, you will play a crucial role in supporting our clients by providing exceptional customer service related to employee benefits. This seasonal position is designed to assist during peak periods, ensuring timely and accurate responses to client inquiries and contributing to overall client satisfaction. What You'll Do: - You will respond promptly and professionally to client inquiries regarding benefits plans and coverage. - You will assist clients in understanding their benefits options and resolving any issues or discrepancies. - You will process benefits-related documentation accurately and efficiently. - You will collaborate with internal teams to ensure seamless service delivery. - You will maintain detailed records of client interactions and transactions. - You will support the team during high-volume periods to meet service level agreements. - You will identify opportunities to improve customer service processes and escalate issues as needed. What You Bring: - You bring at least 1-2 years of customer service experience, preferably in benefits or insurance. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working in a fast-paced environment and managing multiple tasks. - You have basic computer skills, including proficiency with Microsoft Office and CRM systems. Bonus Points If You Have: - Experience working in the insurance or benefits industry. - Familiarity with benefits administration software. - Previous experience in a seasonal or temporary customer service role. - Multilingual abilities to support diverse client populations. What We Offer: - We offer competitive seasonal compensation and flexible scheduling. - We offer comprehensive training and support to help you succeed. - We offer a collaborative and inclusive work environment. - We offer opportunities to network and gain experience in the benefits industry. - We offer the chance to be part of a respected global company with a strong legacy. Ready to Apply? Please submit your application through our careers portal on the WTW website. We look forward to reviewing your application and potentially welcoming you to our team for this exciting seasonal opportunity.