West Virginia University

Assist clients with inquiries related to finance, grants, and workforce administration, providing accurate information and resolving issues. | High school diploma with at least one year of customer service experience, proficiency in Microsoft Office, and strong communication skills. | The Shared Services Center at West Virginia University is currently accepting applications for a remote Customer Care Agent. About the Opportunity The Customer Care representative will serve as a remote resource to assist our clients with a variety of requests in the areas of finance, grants, and workforce administration. The WVU SSC is a customer service organization that provides customer support and transaction services to the University in the areas of finance, human resources and post award grants management. Success in this position will be based off the ability to utilize our customer service process in partnership with our knowledge base to provide an outstanding customer experience. All members of the SSC are responsible for advocating for customers to improve their experience at WVU. What We’re Looking For: Self-starters who are excited about building customer relationships, earning their loyalty and trust. Your strengths include being passionate about helping others and taking accountability to ensure a positive customer experience. You’re resourceful and know how to think strategically and pull together resources (both internally and externally) for just the right solution. You are motivated to set and meet goals. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 15 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. Wellness programs What You'll Do Respond to customer inquiries and service requests by phone, email, or chat through the case management system Provide accurate information to resolve customer inquiries Log case notes in the case management system for each customer inquiry or request Ask related questions, listen intently, and identify what the customer really needs; this should be done in a conversational way making it easy for the customer to share thoughts Escalate issues to customer service leaders or to central units Redirect customers when needed and facilitate resolution with outside entities Troubleshoot problems and resolve items within your scope; provide detailed information on items escalated to other business units Update and communicate with customers to provide them with expectations on service and value being delivered Upon updating customer, mark cases as resolved when customer requests are fulfilled, or inquiries are answered Submit new knowledgebase articles through supervisor based on inquiries received in the SSC Submit request through supervisor to modify knowledgebase articles based on information learned Submit ideas for continuous improvement to the operations team Complete transactional work as needed Apply policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment; always uphold WVU values Participate in ongoing training experiences offered within the SCC and within WVU; use initial training and ongoing training to provide accurate information Special projects as needed Collaborate with supervisor to meet or exceed contact center metrics Pay Grade: 13 Hours: 8:15am-4:45pm EST High school diploma A minimum of one (1) year of experience: Must be able to communicate well and work with a variety of constituencies Must be skilled in Microsoft Office Products Must be proficient in Windows-based applications and strong internet skills Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills, Abilities Communicates effectively, both orally and in writing Listens to others and effectively comprehends information Outstanding interpersonal skills and demonstrated success in networking and ability to build and maintain effective relationships, both internally and externally High degree of integrity, ethical practices, tact and ability to be direct and influence others while remaining diplomatic Ability to present ideas persuasively and settle differences in a manner that strengthens relationships Ability to read and understand procedures High-energy, adaptable, and empathetic Dependable; strives to be at work when scheduled Resourceful; strategic and able to search for accurate answers

Conducting surveys, managing data, analyzing results, and preparing research reports and presentations. | A Master's degree in a relevant science field, experience with statistical analysis software, in-field data collection experience, and knowledge of outdoor recreation concepts. | The School of Natural Resources and the Environment is currently accepting applications for a Remote Temporary Research Associate (Field and data manager) at West Virginia University. Research leadership with research projects such as the Economic Contribution and Visitor Monitoring program funded by the National Marine Sanctuary Foundation. Additional research projects include partnerships with the National Oceanic and Atmospheric Administration (NOAA) to develop research products to benefit socioeconomic understanding of National Marine Sanctuaries and other funding entities to create more data and resources to understand populations in natural resource areas. New research projects can come with the development of different research proposals. Research tasks vary depending on project needs and will include many components including but not limited to literature reviewing, proposal drafting, budgeting and scheduling, personnel management, publication writing, presentation of results in conference, report writing, and other tasks as assigned. This position will require the organization of stakeholder meetings related to visitor use monitoring, water quality perceptions and other topics in varying locations across the US, data analysis, and journal manuscript submissions. What You'll Do Specific tasks include, but are not limited to: Plan and conduct surveys with various population segments across the US Create and maintain existing project databases for data analysis. Analyze data using sophisticated data analysis methods Attend research conferences, read scientific literature findings. Write research proposals, papers, and abstracts. Conduct literature reviews as needed to meet research goals. Perform laboratory and field experiment activities according to protocol. Oversee research facilities and personnel Physical Demands Requires the ability to stand for long periods, walk, sit, stoop, bend at waist, have manual dexterity and feel, grasp, reach, talk, and hear. Activities are predominantly non-manual. Employee will be required to travel on a frequent basis. It will be necessary for the incumbent to be able to lift/carry equipment and/or supplies up to 25 lbs. Activities require manual skill to provide and/or alter services and/or products. Work Environment Work is generally performed within an office environment, but operations in a field environment, which includes natural weather occurrences, may occur. Traveling through rural mountainous terrain with some remote sites via logging roads during winter, spring, summer and fall seasons to different site types including day use, overnight use (campgrounds, lodges, resorts), general forest areas (FS roads, dispersed areas, lakes and rivers), wilderness trailheads and view corridors in a variety of weather conditions. The incumbent is responsible to know and comply with all safety procedures. Pay Grade: 13 Length of Assignment: 8.5 Months Work Hours: 37.5 Hours per week Master's Degree in a relevant field of science. A minimum of two (2) years of experience involving: Experience with SPSS, SAS or other statistical analysis programs Previous in-field data collection experience on state, federal or municipal lands Broad experience with outdoor recreation concepts/issues Experience in social survey methodology Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills and Abilities Technical skills – Strives to continuously build knowledge and skills; pursues training and development opportunities; assesses strengths, weaknesses, and shares expertise with others. Problem solving – Gathers and analyzes information, identifies problems, develops alternatives, uses reason even when dealing with emotional topics and works well in groups and resolves matters timely. Internal & External Customer Service – Manages difficult or emotional matters with objectivity and openness; responds promptly to needs and requests for service and assistance; meets commitments and dates, notifies others if change occurs; provides, solicits and applies feedback; and builds goodwill through balanced contributions, positive approaches, and demonstrating respect and support of others. Communications – Demonstrates group presentation skills, participates in meetings, listens and gets clarification, is responsive and speaks clearly and persuasively in positive and negative situations. Writes and edits clearly and informatively, varies style to meet needs, presents numerical data effectively, and is able to read and interpret written information. Organizational Support – Aligns work and develops strategies to meet organizational goals; seeks to improve and promote quality; demonstrates accuracy and thoroughness; and upholds organizational expectations and values. Self-Management – Responds to management direction; resourcefully adapts to changes in work environment and circumstances; responds well under pressure and manages competing demands; takes calculated risks, asks for and offers help when needed; exercises discretion and sound judgment; is tactful and responsible for own actions. Adheres to work schedule and complies with leave management responsibilities. Preferred Qualifications Successful completion of a Ph.D. Program in a social science field from an accredited university

Administer financial aid and scholarship funds by reviewing documentation, updating records, ensuring compliance, and collaborating with teams to support student needs. | Bachelor's degree with at least one year of financial aid or related student services experience, proficiency in Microsoft Office, ability to obtain federal database access, and strong analytical and communication skills. | Student Aid Operations at West Virginia University is currently accepting applications for a remote Program Coordinator. About the Opportunity Are you ready to join a team where collaboration and growth go hand in hand? In Student Financial Services, you’ll be part of a supportive unit with an open-door policy, cross-training opportunities, and the flexibility to specialize in areas that interest you most. The culture here invests in staff, providing clear pathways for development and advancement while fostering a positive, student-centered environment. As a Program Coordinator, you’ll help administer financial aid and scholarship funds by reviewing documentation, updating records, and ensuring the accurate and timely awarding of federal, state, institutional, and private aid—all while working closely with colleagues across campus and external agencies to make a real difference for students. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQs. Wellness programs What You'll Do Administer the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received. Employ professional judgment, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student’s current family financial situation. Communicate clearly about documentation students/parents need to provide and update systems to reflect needed documentation. Review documentation once received, verify necessary information, make reasonable, informed, fair and consistent decisions on courses of action, and make necessary adjustments to accurately reflect a student’s eligibility. Document situation and changes/adjustments that are made. Collaborate with team members to determine daily priorities and division of work based on the established expectations of management. Communicate clearly with team and other SFS staff to resolve issues, request or offer assistance, and ensure student needs are being met accurately and timely. Resolve complex problems by analyzing documents and researching federal, state and institutional policies and regulations. Manage conflicts, resolve complaints, and develop prevention strategies. Design, develop and implement educational service programs related to financial aid and scholarships. Counsel and thoroughly explain processes to customers via in-person, online, or telephone communication. Respond to questions from internal customers, routinely answer “Acknowledged” and “In Process” tickets, and assist with tickets during peak times. Continually monitor the ever-changing rules, regulations, policy bulletins, and statutes from federal, state, other agencies, and the University to ensure compliance and best practices. Train staff in areas of expertise. Perform other related duties as assigned by supervisor and other senior SFS staff. Bachelor's degree A minimum of one (1) year of experience in the following: Financial aid experience Working in a fast-paced, high-volume student services area Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills, and Abilities Strong mathematical, analytical, and problem-solving skills with a keen attention to detail. Skilled at managing multiple tasks, setting and following priorities, and meeting tight deadlines in fast-paced environments. Able to exercise sound judgment, adapt to shifting priorities, and maintain confidentiality while upholding professionalism at all times. Effective communicator who can interpret and follow complex instructions, document work accurately, and work collaboratively with diverse teams and stakeholders. Proficient in Microsoft Word, Excel, and other computer applications; comfortable learning and applying new systems quickly. Demonstrates curiosity, respect, accountability, appreciation, and strong service orientation in all interactions. Preferred Qualifications Master's Degree Experience with the Banner Student Information System Requirements Must be able to obtain and maintain access to federal databases such as, but not limited to, FPP, COD, and NSLDS.

As a Program Coordinator, you will administer financial aid and scholarship funds by reviewing documentation, updating records, and ensuring accurate and timely awarding of aid. You will also collaborate with colleagues and external agencies to support students effectively. | A bachelor's degree is required along with a minimum of one year of financial aid experience or related experience in a fast-paced student services area. Candidates must also be able to obtain access to federal databases. | Student Aid Operations at West Virginia University is currently accepting applications for a remote Program Coordinator. About the Opportunity Are you ready to join a team where collaboration and growth go hand in hand? In Student Financial Services, you’ll be part of a supportive unit with an open-door policy, cross-training opportunities, and the flexibility to specialize in areas that interest you most. The culture here invests in staff, providing clear pathways for development and advancement while fostering a positive, student-centered environment. As a Program Coordinator, you’ll help administer financial aid and scholarship funds by reviewing documentation, updating records, and ensuring the accurate and timely awarding of federal, state, institutional, and private aid—all while working closely with colleagues across campus and external agencies to make a real difference for students. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQs. Wellness programs What You'll Do Administer the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received. Employ professional judgment, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student’s current family financial situation. Communicate clearly about documentation students/parents need to provide and update systems to reflect needed documentation. Review documentation once received, verify necessary information, make reasonable, informed, fair and consistent decisions on courses of action, and make necessary adjustments to accurately reflect a student’s eligibility. Document situation and changes/adjustments that are made. Collaborate with team members to determine daily priorities and division of work based on the established expectations of management. Communicate clearly with team and other SFS staff to resolve issues, request or offer assistance, and ensure student needs are being met accurately and timely. Resolve complex problems by analyzing documents and researching federal, state and institutional policies and regulations. Manage conflicts, resolve complaints, and develop prevention strategies. Design, develop and implement educational service programs related to financial aid and scholarships. Counsel and thoroughly explain processes to customers via in-person, online, or telephone communication. Respond to questions from internal customers, routinely answer “Acknowledged” and “In Process” tickets, and assist with tickets during peak times. Continually monitor the ever-changing rules, regulations, policy bulletins, and statutes from federal, state, other agencies, and the University to ensure compliance and best practices. Train staff in areas of expertise. Perform other related duties as assigned by supervisor and other senior SFS staff. Bachelor's degree A minimum of one (1) year of experience in the following: Financial aid experience Working in a fast-paced, high-volume student services area Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills, and Abilities Strong mathematical, analytical, and problem-solving skills with a keen attention to detail. Skilled at managing multiple tasks, setting and following priorities, and meeting tight deadlines in fast-paced environments. Able to exercise sound judgment, adapt to shifting priorities, and maintain confidentiality while upholding professionalism at all times. Effective communicator who can interpret and follow complex instructions, document work accurately, and work collaboratively with diverse teams and stakeholders. Proficient in Microsoft Word, Excel, and other computer applications; comfortable learning and applying new systems quickly. Demonstrates curiosity, respect, accountability, appreciation, and strong service orientation in all interactions. Preferred Qualifications Master's Degree Experience with the Banner Student Information System Requirements Must be able to obtain and maintain access to federal databases such as, but not limited to, FPP, COD, and NSLDS.

As a Workday Integration Developer, you will design, develop, and maintain integrations between Workday and internal/external systems. You will lead and mentor a team of developers while ensuring seamless data flow and collaborating with stakeholders. | A bachelor's degree and a minimum of five years of experience in building and maintaining integrations for enterprise-wide solutions are required. Additionally, three years of experience in Workday integration development is necessary. | The department of Information Technology Services at West Virginia University is currently accepting applications for a Workday Integration Developer. About the Opportunity Are you ready to help shape the future of how a major R1 university operates? West Virginia University is embarking on a once-in-a-generation modernization effort to reimagine the way we conduct groundbreaking research, engage and support our students, and run the critical operations that keep a world-class university moving. This is your chance to be part of a team that’s reshaping not just systems but the very experience of learning, discovery, and service at WVU. As a Workday Integration Developer, you’ll design, develop, and maintain integrations between Workday and internal/external systems that power our university. By laying a strong foundation, you're equipping future researchers making cutting edge discoveries, helping students succeed through graduation and beyond, and reimagining the core operations at WVU. You’ll bring hands-on expertise with Workday Studio, EIBs, Core Connectors, and other integration tools. You’ll partner across multiple units to deliver solutions that shape how WVU serves students, faculty, and staff for decades to come. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. Wellness programs What You'll Do Leverage experience with highly complex integrations preferably between Finance, Payroll, Admissions, Registration, Advancement and Academic Administration using Workday tools and: Strong knowledge of Workday HCM, Finance and/or Student module concepts & capabilities Strong working knowledge of Workday Studio Development including Orchestrate Strong working knowledge of Workday EIB, RaaS, and Web Services Strong working knowledge of SOAP, REST, XML and XSLT, Java Lead and mentor a team of developers building and maintaining Workday integrations across finance, HR, and academic units. Drive projects from start to finish by coordinating tasks across developers, analysts, and stakeholders, partnering with the Modernization Program PMO and ITS leadership to set priorities, manage risks, and meet milestones. Translate business needs into secure, reliable solutions using Workday Studio, EIB, Orchestrate, and Web Services, overseeing design, development, testing, deployment, and documentation. Ensure seamless data flow by monitoring integration performance, troubleshooting issues, and enforcing security, privacy, and data governance standards. Collaborate with stakeholders to gather requirements, communicate expectations, and maintain strong relationships throughout large IT projects. Champion best practices and methodology, supporting implementations, upgrades, and enhancements while mentoring others on Workday integration best practices. Bachelor’s degree A minimum of five (5) years of experience building and maintaining integrations for enterprise-wide solutions A minimum of three (3) years of experience in Workday integration development Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills, & Abilities You are able to manage multiple priorities in a fast-paced environment. You are proficient in Workday Studio, EIB, Core Connectors, Orchestrate, and Web Services. You have excellent problem-solving and communication skills. You have a strong understanding of XML, XSLT, SOAP, REST, and other integration technologies. You have experience with middleware platforms (e.g., Informatica). You are familiar with HR and Finance systems and data structures. You have knowledge of Agile or Scrum methodologies. You have experience with Workday security and business process frameworks. Licenses/Certifications Workday certification in Integration or Studio preferred Workday certification in Orchestrate preferred

As a Workday Integration Developer, you will design, develop, and maintain integrations between Workday and internal/external systems. You will lead and mentor a team of developers while ensuring seamless data flow and monitoring integration performance. | Candidates must have a bachelor's degree and a minimum of five years of experience in building and maintaining integrations for enterprise-wide solutions. Additionally, three years of experience in Workday integration development is required. | The department of Information Technology Services at West Virginia University is currently accepting applications for a Workday Integration Developer. About the Opportunity Are you ready to help shape the future of how a major R1 university operates? West Virginia University is embarking on a once-in-a-generation modernization effort to reimagine the way we conduct groundbreaking research, engage and support our students, and run the critical operations that keep a world-class university moving. This is your chance to be part of a team that’s reshaping not just systems but the very experience of learning, discovery, and service at WVU. As a Workday Integration Developer, you’ll design, develop, and maintain integrations between Workday and internal/external systems that power our university. By laying a strong foundation, you're equipping future researchers making cutting edge discoveries, helping students succeed through graduation and beyond, and reimagining the core operations at WVU. You’ll bring hands-on expertise with Workday Studio, EIBs, Core Connectors, and other integration tools. You’ll partner across multiple units to deliver solutions that shape how WVU serves students, faculty, and staff for decades to come. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year or more based on years of service (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. Wellness programs What You'll Do Leverage experience with highly complex integrations preferably between Finance, Payroll, Admissions, Registration, Advancement and Academic Administration using Workday tools and: Strong knowledge of Workday HCM, Finance and/or Student module concepts & capabilities Strong working knowledge of Workday Studio Development including Orchestrate Strong working knowledge of Workday EIB, RaaS, and Web Services Strong working knowledge of SOAP, REST, XML and XSLT, Java Lead and mentor a team of developers building and maintaining Workday integrations across finance, HR, and academic units. Drive projects from start to finish by coordinating tasks across developers, analysts, and stakeholders, partnering with the Modernization Program PMO and ITS leadership to set priorities, manage risks, and meet milestones. Translate business needs into secure, reliable solutions using Workday Studio, EIB, Orchestrate, and Web Services, overseeing design, development, testing, deployment, and documentation. Ensure seamless data flow by monitoring integration performance, troubleshooting issues, and enforcing security, privacy, and data governance standards. Collaborate with stakeholders to gather requirements, communicate expectations, and maintain strong relationships throughout large IT projects. Champion best practices and methodology, supporting implementations, upgrades, and enhancements while mentoring others on Workday integration best practices. Bachelor’s degree A minimum of five (5) years of experience building and maintaining integrations for enterprise-wide solutions A minimum of three (3) years of experience in Workday integration development Any equivalent combination of related education and/or experience will be considered. All qualifications must be met by the time of employment. Knowledge, Skills, & Abilities You are able to manage multiple priorities in a fast-paced environment. You are proficient in Workday Studio, EIB, Core Connectors, Orchestrate, and Web Services. You have excellent problem-solving and communication skills. You have a strong understanding of XML, XSLT, SOAP, REST, and other integration technologies. You have experience with middleware platforms (e.g., Informatica). You are familiar with HR and Finance systems and data structures. You have knowledge of Agile or Scrum methodologies. You have experience with Workday security and business process frameworks. Licenses/Certifications Workday certification in Integration or Studio preferred Workday certification in Orchestrate preferred