Virtasant

Provide frontline SRE support for CI/CD services, troubleshoot complex issues, manage escalations, and maintain documentation to ensure developer productivity. | 2-5 years experience in SRE, DevOps, or software development with strong Linux, scripting, Git, container knowledge, CI/CD expertise, and excellent communication skills. | SRE Support Engineer – CI/CD (Americas) About Virtasant Freedom to Grow. Power to Deliver. At Virtasant, talented people do their best work in an environment built on trust, autonomy, and continuous learning. With team members in 130+ countries, we are a remote-first, proudly diverse organization focused on meaningful work and real impact. Role Overview The SRE Support Engineer provides high-impact technical support for mission-critical CI/CD services used by every developer at a global customer. This role is deeply developer-facing, requires strong technical troubleshooting ability, and demands excellence in communication, prioritization, and parallel problem handling. You will be the front line ensuring developers maintain high velocity with minimal blockers. Business Outcome Become a deep expert in the CI/CD-focused technical services you support and deliver high-quality, responsive SRE support via Slack, tickets, and live troubleshooting. Your work will ensure developers experience high velocity and low blockers across the organization. Success Measures Healthy ticket/thread volume handled with high-quality outcomes Consistent achievement of time-based SLAs (acknowledgement, engagement, resolution, closure) Strong customer satisfaction scores from survey feedback Accurate classification of issue type, severity, and patterns What Will Be True When You Succeed Developers across the company will move faster with fewer blockers. CI/CD tool reliability and usability will noticeably improve. Escalations will decrease due to high-quality frontline troubleshooting. Core Work Units 1. Frontline SRE Support for CI/CD Services Manage Slack threads and tickets (approximately 50/50 daily split) Provide fast triage, deliver missing information, and escalate only when required Handle several parallel user interactions without losing context 2. Deep-Dive Troubleshooting & Incident Support Diagnose and resolve complex issues independently Coordinate multiple related incident reports and guide users through impact and resolution Communicate clearly and proactively throughout incidents 3. Escalation Management Conduct thorough analysis before escalating Keep customer back-and-forth minimal by gathering complete information early Prepare clean, complete, high-quality escalation tickets that require no rework 4. Documentation & Knowledge Development Maintain, refine, and contribute to FAQs, documentation, and PRs Produce standardized problem/solution one-pagers Document newly solved problems instinctively and thoroughly High-Quality Work — what top performance looks like Frontline Support Quickly identifies root cause or missing context Moves seamlessly from quick triage to deeper analysis Manages multiple slack threads and tickets without dropping follow-ups Deep-Dive & Incident Support Resolves complex issues without escalation Coordinates multiple user reports during incidents Keeps users informed and moves efficiently to resolution Escalations Escalates only after all reasonable analysis is completed Captures all relevant data cleanly and clearly Produces handoffs that save downstream engineers time Documentation Documentation so clear that users avoid opening tickets Proactively updates and refines materials for clarity and accuracy Quickly turns real-world issues into reusable knowledge Typical Day / Work Patterns ~50% Slack support, ~50% ticket handling Documentation and PRs during low ticket volume periods Weekly team meeting to review escalated tickets High rate of context switching and parallel issue management Required Skills & Experience Non-Negotiable Skills Git proficiency CI/CD tooling expertise Strong troubleshooting ability Clear written and spoken communication SDLC understanding Linux command-line proficiency Scripting (Python/Bash) Container knowledge (Docker/Kubernetes) Nice-to-Haves JFrog Artifactory Spinnaker Monitoring tools (Prometheus/Grafana) Prior SRE experience Minimum Qualifications 2–5 years professional SRE, DevOps, or software development experience Strong troubleshooting skills Clear communication skills Strong linux skills, scripting, Git, and containers Disqualifiers: no CI/CD experience, poor communication What You’ll Love Constant learning and rapid skill growth Hands-on technical problem solving Directly unblocking developers across a global organization What May Be Challenging High context switching Repetitive problem patterns Pressure from supporting high-visibility systems Differentiation: Industry Remote-first, trust-based culture Global team across 130+ countries High autonomy and respect for your time Exposure across multiple clients and modern systems Meaningful, impactful technical challenges Differentiation: Internal Supports the highest-visibility set of services at the customer More direct developer-facing work than similar Virtasant roles •Deep specialization in CI/CD rather than broad platform coverage

Design and optimize Azure cloud solutions, lead cloud transformation initiatives, manage cloud infrastructure and operations, and engage with clients and executives to align technical roadmaps with business goals. | At least 5 years of Azure cloud experience, expertise in cloud cost optimization, strong technical leadership, client-facing consulting skills, and experience in complex cloud transformations. | Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - then this role is for you. At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology. We're a global technology services company with a network of over 4,000 technology professionals across 130+ countries. We specialize in cloud architecture, migration, and optimization, helping enterprises scale efficiently while maintaining cost control. Our clients range from Fortune 500 companies to fast-growing startups, relying on us to build high-performance software, migrate applications, and optimize cloud infrastructure at scale. The Role: Senior Solutions Architect This is a high-impact, client-facing role that requires a combination of deep technical expertise, strategic consulting skills, and strong problem-solving ability. The Senior Solutions Architect will be responsible for designing and optimizing cloud solutions, leading transformations, and owning technical delivery for our clients.This role is ideal for a proactive, self-directed leader who thrives in a fast-moving environment, can navigate ambiguity, and is comfortable challenging stakeholders to drive the right outcomes. You will be responsible for: - Architecting cloud solutions that balance performance, security, and cost-efficiency. Engaging with clients & C-level executives to translate business needs into technical roadmaps. - Driving transformation initiatives from cloud migrations to long-term cloud optimization strategies. - Owning cloud infrastructure & operations, defining best practices, governance, and automation. - Solving complex problems that others may not even recognize, ensuring scalable & sustainable solutions. - Leading technical teams while collaborating with business stakeholders to drive measurable impact This is a fully remote role based anywhere in the Americas, working flexible hours within US time zones. We can only consider candidates with a very high level of spoken and written English. What we're looking for Proactive & Self-Directed – Takes full ownership of problems and drives solutions independently Strong Problem-Solving Ability – Can articulate unique technical challenges they’ve solved that no one else identified Comfortable with Uncertainty – Thrives in an environment where priorities shift and the day is never fully planned Hands-On Approach – Willing to roll up their sleeves, diagnose issues, and actively implement solutions Assertive When Needed – Capable of pushing back on stakeholders, advocating for best practices, and driving technical decisions Client-Facing & Consultative – Comfortable engaging with C-level executives and technical teams, ensuring alignment between business and technology Azure Cloud & FinOps Expertise – At least 5 years of Azure experience and a proven track record in cloud cost optimization Your Background & Expertise Technical Expertise - Azure Cloud & Architecture (5+ years) - Cloud Cost Optimization & FinOps (Reducing costs while maintaining performance) - Technical Leadership (Guiding engineering teams, defining best practices) - Software Development (2+ years of production-quality coding) - Complex Transformations (Cloud migrations, governance, multi-year execution) Consulting & Business Acumen - Client-Facing Experience (Engaging with C-level and technical stakeholders) - Solution Design & Pre-Sales (Planning, estimates, and execution) - Stakeholder Management (Aligning technical and non-technical teams) - Strategic Thinking (Translating business goals into technical roadmaps) Preferred Industry & Business Background - Cloud Consulting & Professional Services – Deep expertise in Azure solutions, FinOps, and cloud transformations - Enterprise IT & Digital Transformation – Leading cloud adoption, cost optimization, and automation - Technology & SaaS Companies – Designing scalable, multi-cloud or hybrid-cloud architectures - Financial Services & Banking – Cloud cost governance, compliance, and security in regulated environments - Large-Scale Cloud Migrations – Driving cloud modernization and transformation initiatives - Pre-Sales & Solution Architecture – Collaborating with sales, product, and engineering teams Why Join Virtasant? Freedom to Grow. Power to Deliver. At Virtasant, we believe talented people do their best work in environments built on trust, autonomy, and continuous learning. You’ll join a truly global team - 130+ countries strong - where you can: • Work from anywhere with full autonomy and respect for your time. • Learn in every direction by working on cutting-edge systems across clients and sectors. • Collaborate globally with kind, curious, and professional teammates. • Make real impact by solving technical challenges that matter. We’re remote-first. Trust-based. Proudly diverse. And relentlessly focused on delivering meaningful work. Recruitment Process • Recruiter screen (30 min) • Technical Interview (30min) • Client interaction/Problem solving Interview (30 min) • CTO Interview (45 min)

Build and enhance scalable, high-performance cloud-based applications, collaborating across teams, and mentoring junior engineers. | 6+ years of software development experience, strong backend skills with Java, experience with React and TypeScript, familiarity with testing frameworks, and cloud technologies. | About Virtasant Virtasant is a global technology services company with a network of more than 4,000 professionals across 130+ countries. We help clients build, migrate, and optimize modern cloud applications at scale - delivering measurable impact through product development, cloud optimization, and large-scale digital transformation. We're looking for a Senior Software Engineer to join our team and work with our client, a leading healthcare technology company, dedicated to transforming the patient and provider experience through innovative, data-driven solutions. About the role Our client is a US-based intelligence platform that delivers AI-powered solutions to streamline access to quality care. They achieve this by improving healthcare economics, payer-provider collaboration, and cost containment. This is a unique opportunity to join a rapidly growing engineering team that is driving innovation in healthcare technology. You'll build impactful, modern software that simplifies the care process and improves outcomes for patients and doctors alike. You'll work in a fast-paced, collaborative environment using modern development practices and a full-stack skill set to deliver scalable, high-performance applications. At Virtasant, we value engineers who are empathetic, proactive, and collaborative - those who not only write great code but also help shape a positive, growth-oriented engineering culture. What You'll Do • Collaborate with cross-functional teams to design, build, and enhance a growing software platform. • Take ownership of end-to-end feature releases and platform enhancements. • Support the technical design process and contribute to data-driven architectural decisions. • Develop, test, and deliver cloud-based platform features and web applications. • Contribute to both backend and frontend development, ensuring performance and reliability. • Explore and implement emerging technologies to improve development efficiency. • Champion testing, quality, and maintainability through comprehensive test coverage. • Maintain a disciplined approach to data security and compliance. • Mentor junior engineers and contribute to a culture of learning and excellence. What We're Looking For • Proven experience in building and deploying full-stack web applications. • Passion for building quality products with strong design and development standards. • Strong collaboration skills - working closely with product and design to deliver outstanding user experiences. • Hands-on experience with common software development practices such as version control, unit testing, and CI/CD. • Adaptable mindset suited for a fast-paced, growth-focused environment. Your Background & Qualifications • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. • 6+ years of experience in software development. • Strong backend development experience with Java. • Experience with React and TypeScript is a plus. • Familiarity with testing frameworks such as Cypress, Jest, Mocha, JUnit, or Cucumber. • Experience with NoSQL technologies preferred. • Prior experience in healthcare or life sciences is a plus, but not required. Our recruitment process • Recruiter interview (30 min) • Technical Interview (45 min) • Screening interview with the client's hiring manager • Client technical interview • One follow-up technical interview We strive to move efficiently from step to step so that the recruitment process can be as fast as possible. What we offer • Totally remote, full-time (40h/week) • Work hours - US Eastern time office hours • For this particular role, a 6-month independent contractor agreement, with the possibility to continue afterwards. • Payment in USD, biweekly or monthly - your choice Our team Virtasant - Talent Network Locations HQ Remote status Fully Remote

Design, build, and enhance full-stack healthcare software platforms with a focus on cloud-based, scalable, and secure applications. | 6+ years software development experience, strong backend Java skills, React and TypeScript experience preferred, familiarity with testing frameworks, and a bachelor's degree or equivalent. | About Virtasant Virtasant is a global technology services company with a network of more than 4,000 professionals across 130+ countries. We help clients build, migrate, and optimize modern cloud applications at scale - delivering measurable impact through product development, cloud optimization, and large-scale digital transformation. We're looking for a Senior Software Engineer to join our team and work with our client, a leading healthcare technology company, dedicated to transforming the patient and provider experience through innovative, data-driven solutions. About the role Our client is a US-based intelligence platform that delivers AI-powered solutions to streamline access to quality care. They achieve this by improving healthcare economics, payer-provider collaboration, and cost containment. This is a unique opportunity to join a rapidly growing engineering team that is driving innovation in healthcare technology. You'll build impactful, modern software that simplifies the care process and improves outcomes for patients and doctors alike. You'll work in a fast-paced, collaborative environment using modern development practices and a full-stack skill set to deliver scalable, high-performance applications. At Virtasant, we value engineers who are empathetic, proactive, and collaborative - those who not only write great code but also help shape a positive, growth-oriented engineering culture. What You'll Do • Collaborate with cross-functional teams to design, build, and enhance a growing software platform. • Take ownership of end-to-end feature releases and platform enhancements. • Support the technical design process and contribute to data-driven architectural decisions. • Develop, test, and deliver cloud-based platform features and web applications. • Contribute to both backend and frontend development, ensuring performance and reliability. • Explore and implement emerging technologies to improve development efficiency. • Champion testing, quality, and maintainability through comprehensive test coverage. • Maintain a disciplined approach to data security and compliance. • Mentor junior engineers and contribute to a culture of learning and excellence. What We're Looking For • Proven experience in building and deploying full-stack web applications. • Passion for building quality products with strong design and development standards. • Strong collaboration skills - working closely with product and design to deliver outstanding user experiences. • Hands-on experience with common software development practices such as version control, unit testing, and CI/CD. • Adaptable mindset suited for a fast-paced, growth-focused environment. Your Background & Qualifications • Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. • 6+ years of experience in software development. • Strong backend development experience with Java. • Experience with React and TypeScript is a plus. • Familiarity with testing frameworks such as Cypress, Jest, Mocha, JUnit, or Cucumber. • Experience with NoSQL technologies preferred. • Prior experience in healthcare or life sciences is a plus, but not required. Our recruitment process • Recruiter interview (30 min) • Technical Interview (45 min) • Screening interview with the client's hiring manager • Client technical interview • One follow-up technical interview We strive to move efficiently from step to step so that the recruitment process can be as fast as possible. What we offer • Totally remote, full-time (40h/week) • Work hours - US Eastern time office hours • For this particular role, a 6-month independent contractor agreement, with the possibility to continue afterwards. • Payment in USD, biweekly or monthly - your choice Our team Virtasant - Talent Network Locations HQ Remote status Fully Remote

Lead and build a customer success engineering team to manage cloud software integration, support processes, and customer technical engagement. | 7+ years in customer-facing technical roles, leadership experience, strong cloud platform knowledge, and ability to manage escalations and customer communication. | Customer Success Engineering Lead Location/Time zone requirements: Must be based in the San Francisco Bay Area, weekly visits to client's headquarters. About Virtasant Virtasant is a fast-growing global consultancy transforming how technology services are delivered. We are a diverse team of cloud experts, builders, and operators. Since 2006, we’ve helped large enterprises thrive in the public cloud — optimizing cost, scaling infrastructure, migrating legacy systems, and building cloud-native products. We take an AI-first mindset and are big on FinOps, software engineering, product development, and technology operations. Our outcome-driven model helps enterprises solve complexity in cloud, build efficient systems, and unlock real business value. Role Summary We’re hiring a Customer Success Engineering Lead to establish and scale our internal engineering support function from the ground up. This is a critical, high-visibility role that will bridge complex cloud software stacks with customer success, ensuring seamless integration, deployment, and adoption. The role combines team-building, strategy, and hands-on technical leadership. You’ll define support processes, build and mentor a new team, and act as the primary technical interface for customers. Success in this role means scaling customer support maturity from Level 1 to advanced tiers while fostering trusted relationships with both engineering teams and executives. Key Responsibilities Define and execute the end-to-end strategy for integrating complex cloud software stacks from proof-of-concept to customer acceptance. Build the Customer Success Engineering team from scratch — own hiring, training, mentoring, and culture. Establish Level 1 support processes (triage, intake, prioritization, and escalation). Serve as the primary technical contact for customers, leading onboarding, design-in, and technical kickoffs. Translate customer requirements into actionable tasks across platform, data, cloud ops, and capacity operations. Lead complex technical discussions to resolve customer-reported issues and escalations. Provide regular updates, risk tracking, and progress reports to leadership and customers. Continuously improve processes and share lessons learned to strengthen customer outcomes. Must-Have Skills / Experience Proven track record of building and scaling technical support or customer success teams. 7+ years in customer-facing technical roles (support, success engineering, solutions engineering, or similar). Strong background in issue triage, escalation management, and customer engagement. Hands-on experience with cloud platforms, infrastructure, or SaaS (AWS, Azure, or GCP). Ability to communicate technical issues clearly to both engineers and executives. Leadership experience with hiring, mentoring, and process creation. Strong program management and cross-functional collaboration skills. Nice-to-Have Skills Experience in platform engineering, data engineering, or cloud operations. Familiarity with capacity operations or scaling distributed systems. Prior experience in enterprise consulting or managed services. Exposure to technical onboarding and customer design-in processes. Why Join Virtasant Build and lead a new customer success engineering function from day one. Work at the intersection of engineering and customer engagement on high-impact programs. Partner with some of the world’s largest enterprises on complex cloud solutions. Join a global, remote-first consultancy with 4,000+ experts across 130 countries. Grow your career in a culture built for autonomy, trust, and innovation.