Verily

As a Customer Delivery Executive, you will lead and manage the delivery of services and projects to customers, ensuring timely completion and quality standards. You will build strong customer relationships and act as a key point of contact for managing expectations and driving success. | A bachelor's degree in business, healthcare, or a related field is required, along with 5+ years of experience in managing customer delivery for large enterprise engagements. Strong communication skills and a deep understanding of the healthcare provider market are essential. | Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. Description As a Customer Delivery Executive, you are responsible for leading and managing the delivery of services and projects to customers, ensuring they are completed on time and to the required quality standards while building strong customer relationships. You will act as a key point of contact for customers, managing relationships and expectations, and driving the overall success of the customer engagement. This role requires you to be onsite at the client's location 5 days per week. Responsibilities Client and Stakeholder Management: Cultivating strong relationships with clients and C-suite stakeholders, understanding their needs, and ensuring their satisfaction and long-term partnership with Verily. End-to-End Program Delivery: Managing the full project lifecycle from planning to execution, ensuring clear deliverables and proactive risk mitigation to deliver value to clients. Internal Coordination and Leadership: Leading and motivating internal teams to collaborate effectively and deliver high-quality work that aligns with client goals. Risk and Quality Management: Identifying, communicating, and proactively addressing potential project risks and issues while ensuring all deliverables meet high-quality standards. Strategic Communication: Providing clear and effective communication on project status, risks, and value delivery to both internal teams and external stakeholders. Qualifications Minimum Qualifications Bachelor's degree in business, healthcare, or a related field. 5+ years of experience managing customer delivery for large enterprise engagements, with a deep understanding of the healthcare provider market. Demonstrated success in delivering complex technology programs. Experience building and maintaining strong customer relationships, both internally and externally. Excellent communication, presentation, and analytical skills, with a consultative and collaborative approach. Preferred Qualifications Experience with complex software and service offerings, specifically with processes involving multiple stakeholders. Proven ability to work with Academic Medical Centers and other healthcare institutions. A proactive and adaptable mindset, with the ability to take initiative and thrive in a dynamic, fast-paced environment. An entrepreneurial mindset and a desire to collaborate, learn, and grow. Proficiency with Google productivity applications like Gmail, Calendar, Sheets, and Docs. Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $189,000 - $252, 000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Build What’s Vital. At Verily, you are a part of something bigger. We are a diverse team of builders innovating at the intersection of health and technology—united by a shared spirit of curiosity, resilience and determination to make better health possible for all. This builder mindset means your fingerprints will be on the work that shapes the future of health. Fulfilling our precision health purpose starts with the health of our Veeps, which is why we offer flexibility, resources, and competitive benefits to support you in your whole-person well being. Our culture reflects the behaviors that stem from living our values every day in how we Innovate Healthcare and Technology, Gain Velocity as One Verily, and Respect Individuals. As One Verily, we uphold our collective accountability to sustain this culture and to create a VIBE (Verily’s Culture of Inclusion, Belonging, and Equitability) where all Veeps feel included, a sense of belonging, and have opportunities to grow. If this sounds exciting to you, we would love to hear from you. You can find out more about our company culture on our LinkedIn Company Page.

Manage key government and non-profit accounts by building trusted relationships, driving product adoption, securing renewals, and resolving client issues. | 10+ years managing client accounts, 5+ years managing complex strategic partnerships, strong interpersonal and organizational skills, preferably with government or diagnostics experience. | Who We Are Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes. Description Verily is actively seeking a Customer Success Manager for key accounts within its government and non-profits/foundations sector. In this role, you will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health. Responsibilities • Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption. • Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up. • Create and configure success plans that align use cases with customer objectives. • Secure renewals and identify new revenue opportunities to achieve growth targets. • Drive the escalation and resolution of client issues to ensure a positive customer experience. Minimum Qualifications • 10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role. • 5+ years of experience managing high-value, complex, and strategic partnership accounts. • Customer-centric with a strong focus on driving customer outcomes and achieving objectives. • Excellent interpersonal skills and strong relationship management abilities. • Data-driven, highly organized and accountable with a strong work ethic. Preferred Qualifications • Experience working within or as a partner to federal or state government agencies, or within the public sector. • Experience with laboratory operations and/or diagnostics. Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States. The US base salary range for this full-time position is $124,000 - $177,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.