UVeye

Manage and grow strategic customer accounts, ensuring retention, expansion, and value delivery, while mentoring junior team members and collaborating cross-functionally. | Over 5 years in customer success or account management, experience with SaaS, and familiarity with automotive dealership operations. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are seeking a Sr Customer Success Manager to play a pivotal role in driving long-term customer success, retention, and expansion across our client base. As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role. A day in the life and how you’ll make an impact: Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention. Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization. ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions. Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance. Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client. Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services. Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives. Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios. Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement. Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs. Travel – Willingness to travel domestically up to 50% of the time. Requirements 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment. 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations Proven track record of driving customer retention, renewals, and upsell expansion. Experience managing high-value, complex accounts with multiple stakeholders. Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions. Commercial acumen with a data-driven approach to customer success. Ability to lead by example and support the development of junior CSMs. Superior organization, prioritization, and attention to detail. Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools. Automotive industry experience is a plus but not required. Ideally live on the West Coast. Benefits we offer: Competitive Medical, Dental, Vision. Company 401k Match. 20 PTO days, Company paid holidays. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $100,000 – $115,000. In addition, this position is also eligible for Bonus. Travel & Physical Requirements: This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots. The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Lead software deployment projects, manage stakeholder communication, optimize workflows, and ensure successful implementation and continuous improvement of the software solution. | Minimum 4 years of project management experience in technology implementation, familiarity with Salesforce, strong communication skills, and experience in multi-location environments. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We’re looking for a Sr Program Manager to lead the implementation of our new software solution for the rental industry. This is a key position that will directly report to the Head of Rental Operations and play a pivotal role in the successful integration and deployment of our new software solution technology at airports and rental locations across the US. A day in the life and how you’ll make an impact: Plan, schedule, and track all software solution deployment projects, working closely with the central Operations team, and internal stakeholders. Maintain software project charters, budgets, and risk management logs; escalate any issues early to keep the software Implementation on time and within budget. Ensure consistent communication with all teams involved in the project, ensuring alignment with timelines and deliverables. Map, document, and optimize Salesforce workflows related to the software solution implementation, ensuring smooth integration with existing systems. Work closely with the Rental Operations team to ensure proper integration of software solutions into rental site operations. Assist in ensuring data integrity and the smooth flow of information between software platforms and internal systems. Certify all rental sites as they go live with the new app, providing continuous support and updates to training materials as processes evolve. Drive continuous improvement efforts for the software solution, gathering feedback from rental locations, troubleshooting issues, and making enhancements to optimize performance. Track app usage, troubleshoot problems, and monitor feedback to ensure the solution is consistently improving the rental process. Regularly report on project status, usage metrics, and revenue-related data (such as new damage and acknowledgment rates), while also recommending improvements and exploring creative ways to increase revenue. Work closely with the Director of Car Rental Operations and other departments to ensure that the software app is aligned with business goals and operational needs. Collaborate with the Customer Support team to monitor client satisfaction and address any challenges or concerns that may arise during the implementation phase. Requirements Bachelor’s degree in Business Administration, Operations Management, Minimum of 4 years of experience in project management, particularly in technology implementation, preferably in a multi-location environment. Proven experience in managing technology rollouts or system integrations, especially in fast-paced, dynamic environments. Strong attention to detail, with an ability to track project progress, manage multiple tasks simultaneously, and meet deadlines. Strong project management capabilities with proven experience in risk management, timeline tracking, and budget control. Familiarity with Salesforce, particularly CRM workflows and tools, is essential for effectively managing and integrating customer-related processes. Familiarity with applications and experience in implementing technology solutions at scale. Experience with workflow management and process optimization is highly desired. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and external partners. Ability to work independently and take initiative to solve problems and implement solutions (Can-do approach). Experience in the car rental industry or a related field is a plus. Benefits we offer: Competitive Medical, Dental, Vision. Company 401k Match. 20 PTO days, Company paid holidays. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $95,000 – $120,000. In addition, this position is also eligible for a Bonus. Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Lead on-site system installations, direct contractors, troubleshoot hardware/software issues, perform maintenance, ensure safety compliance, and manage customer relations. | Requires strong leadership, technical troubleshooting skills, AutoCAD proficiency, ability to write technical documentation, and excellent customer service experience. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We’re looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you’ll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You’ll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. This role requires strong leadership, clear communication, and the ability to think on your feet in a fast-paced, constantly evolving environment. You’ll ensure that our systems are installed correctly, functioning reliably, and meeting customer expectations.A day in the life and how you'll make an impact:Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality executionTroubleshoot hardware and software issues in real-time, resolving challenges under pressurePerform routine and emergency maintenance services across client sitesEnsure full compliance with safety protocols and proactively identify potential risksReview site layouts using AutoCAD, ensuring feasibility and accuracyWrite clear and thorough technical documentation, including installation and service reportsServe as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence

Lead software solution implementation projects, manage budgets and risks, optimize Salesforce workflows, train rental sites, drive continuous improvement, and collaborate with internal teams. | Experience managing software deployment projects, Salesforce process integration, training and enablement, continuous improvement, and strong collaboration with operations and support teams. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We’re looking for a Sr Program Manager to lead the implementation of our new software solution for the rental industry. This is a key position that will directly report to the Head of Rental Operations and play a pivotal role in the successful integration and deployment of our new software solution technology at airports and rental locations across the US.A day in the life and how you’ll make an impact:Software Solution Implementation & Project ManagementPlan, schedule, and track all software solution deployment projects, working closely with the central Operations team, and internal stakeholders.Maintain software project charters, budgets, and risk management logs; escalate any issues early to keep the software Implementation on time and within budget.Ensure consistent communication with all teams involved in the project, ensuring alignment with timelines and deliverables.Process & Systems IntegrationMap, document, and optimize Salesforce workflows related to the software solution implementation, ensuring smooth integration with existing systems.Work closely with the Rental Operations team to ensure proper integration of software solutions into rental site operations.Assist in ensuring data integrity and the smooth flow of information between software platforms and internal systems.Training & EnablementCertify all rental sites as they go live with the new app, providing continuous support and updates to training materials as processes evolve.Continuous Improvement & ReportingDrive continuous improvement efforts for the software solution, gathering feedback from rental locations, troubleshooting issues, and making enhancements to optimize performance.Track app usage, troubleshoot problems, and monitor feedback to ensure the solution is consistently improving the rental process.Regularly report on project status, usage metrics, and revenue-related data (such as new damage and acknowledgment rates), while also recommending improvements and exploring creative ways to increase revenue.Collaboration with Internal TeamsWork closely with the Director of Car Rental Operations and other departments to ensure that the software app is aligned with business goals and operational needs.Collaborate with the Customer Support team to monitor client satisfaction and address any challenges or concerns that may arise during the implementation phase.

Manage strategic customer relationships, drive adoption and retention, mentor junior team members, and contribute to customer success process improvements. | Senior-level experience in customer success, ability to manage strategic clients, mentor others, deliver measurable ROI, and collaborate cross-functionally. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We are seeking a Senior Customer Success Manager (Sr. CSM covering the West, CO-CA ) to play a pivotal role in driving long-term customer success, retention, and expansion across our client base. As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role.A day in the life and how you’ll make an impact:Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.