UVeye

Provide Tier 2 technical support for installation, configuration, and calibration of automated vehicle inspection systems, troubleshooting hardware and software issues. | Bachelor's degree in Computer Science or related field with 3+ years Tier II support or systems administration experience, proficiency in Linux, containerization tools, and networking. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We’re looking for a Technical Customer Support Engineer Tier II to join our US team in Teaneck, NJ. You’ll be part of the Delivery department, working cross-functionally to assist with the installation, configuration, and calibration of our products—while serving as a key problem-solver for our customers and internal teams. In this role, you’ll provide real-time technical support to our Field Service Engineers and Field Support Technicians, helping to ensure product stability, reliability, and exceptional customer experience. ***This role is in office in Teaneck, NJ. A day in the life and how you’ll make an impact: Assist in the installation, configuration, and calibration of UVeye products for clients Provide on-site technical support during product installations to ensure proper setup and operation Troubleshoot and resolve customer technical issues related to machine performance and software Monitor, maintain, and update systems to ensure continuous product functionality Prepare detailed documentation and reports on installation and calibration activities Act as a technical point of contact for clients during installation, calibration, and troubleshooting Attend occasional in-person meetings with clients to analyze, troubleshoot, and resolve hardware issues on-site Ensure effective incident management by tracking and resolving technical issues promptly Requirements 3+ years of experience in Tier II support, systems administration, or QA engineering Bachelor’s degree in Computer Science or a related field Proficiency with Linux, Docker, and Kubernetes Strong troubleshooting skills across hardware and software domains Hands-on experience with hardware setup, installation, and calibration Solid understanding of networking (TCP/IP, HTTP, DNS, DHCP) Team-oriented with a customer-first mindset Experience with cloud platforms like AWS, Azure, or GCP Familiarity with networking equipment (switches, routers, firewalls, load balancers) Comfortable using tools like Zendesk, JIRA, and Confluence Able to work independently and manage multiple priorities under pressure This role is Wednesday - Sunday. Ideally Wed-Fri in-office in Teaneck, NJ and Sat-Sun remote with flexibility. Ideally, we’re looking for: Experience working in startup environments Proficiency in scripting (Bash, Python) Experience with deployment and automation tools such as Terraform and Helm Benefits we offer: Competitive Medical, Dental, Vision. Company 401k Match. 20 PTO days, Company paid holidays. Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The hourly rate for this position is $36 - $43. Why UVeye: Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Lead execution and strategic operations across enterprise accounts to drive measurable business outcomes and scale solutions. | 10+ years managing complex enterprise accounts with strong business acumen, strategic thinking, and proficiency in CRM and analytics tools. | Description At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups, representing some of the most high-value and high-visibility partnerships in our business. These engagements are closely monitored at the executive level and directly tied to enterprise expansion. This role is not a traditional Customer Success position. It is a strategic operator role responsible for driving measurable business outcomes, influencing multi-location operations, and shaping the playbooks that scale across the organization. Reporting to the VP of Customer Success, you will operate as the connective tissue between the field and executive leadership-owning performance, surfacing insights, and driving cross-functional alignment to unlock growth. A day in the life and how you'll make an impact: • Own business outcomes across assigned enterprise dealer groups-not just account health, but adoption, ROI, and expansion readiness • Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership-not just individual contributors • Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising) • Identify systemic gaps across dealer groups and implement scalable solutions-not one-off fixes • Translate complex performance data into clear, executive-level insights that inform company strategy • Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level • Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes • Build, test, and refine playbooks that can scale across hundreds of locations • Operate with a high degree of autonomy-prioritizing where to focus across multiple enterprise accounts • Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40-50%) Requirements • 10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management • Proven experience managing complex, multi-location or enterprise accounts with measurable business impact • Strong understanding of dealership operations across both Fixed Ops and Variable Ops • Demonstrated ability to influence leadership-level stakeholders and drive change across organizations • Strategic thinker with the ability to identify patterns and scale solutions across accounts • Exceptional business acumen-you understand revenue drivers, operational levers, and ROI • Highly autonomous-you don't wait for direction, you create it • Strong analytical and storytelling skills-you can turn field data into executive insight • Proficiency in Salesforce (or similar CRM) and performance analytics tools • Willingness and ability to travel ~40-50% based on business need Benefits we offer: • Competitive Medical, Dental, Vision. • Company 401k Match. • 20 PTO days, Company paid holidays. • Career growth as we scale across the US. Compensation: UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $110,000-130,000. In addition, this position is also eligible for Bonus. Travel & Physical Requirements: This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots. The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Why UVeye: • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections. • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale. • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships. Check out our Life at UVeye page to learn more about the employee experience. UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Lead on-site system installations, direct contractors, troubleshoot hardware/software issues, perform maintenance, ensure safety compliance, and manage customer relations. | Requires strong leadership, technical troubleshooting skills, AutoCAD proficiency, ability to write technical documentation, and excellent customer service experience. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We’re looking for a Field Service Engineer to join our growing US Operations Team. In this hands-on, high-impact role, you’ll lead on-site installations, directing contractors as the Lead FSE, and serve as the primary technical point of contact for our customers. You’ll play a critical role in delivering a seamless installation experience while maintaining safety, quality, and operational excellence. This role requires strong leadership, clear communication, and the ability to think on your feet in a fast-paced, constantly evolving environment. You’ll ensure that our systems are installed correctly, functioning reliably, and meeting customer expectations.A day in the life and how you'll make an impact:Act as the on-site lead during new system installations, directing third-party contractors and ensuring high-quality executionTroubleshoot hardware and software issues in real-time, resolving challenges under pressurePerform routine and emergency maintenance services across client sitesEnsure full compliance with safety protocols and proactively identify potential risksReview site layouts using AutoCAD, ensuring feasibility and accuracyWrite clear and thorough technical documentation, including installation and service reportsServe as the face of UVeye in the field, providing excellent customer service and managing client expectations with professionalism and confidence

Lead software solution implementation projects, manage budgets and risks, optimize Salesforce workflows, train rental sites, drive continuous improvement, and collaborate with internal teams. | Experience managing software deployment projects, Salesforce process integration, training and enablement, continuous improvement, and strong collaboration with operations and support teams. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We’re looking for a Sr Program Manager to lead the implementation of our new software solution for the rental industry. This is a key position that will directly report to the Head of Rental Operations and play a pivotal role in the successful integration and deployment of our new software solution technology at airports and rental locations across the US.A day in the life and how you’ll make an impact:Software Solution Implementation & Project ManagementPlan, schedule, and track all software solution deployment projects, working closely with the central Operations team, and internal stakeholders.Maintain software project charters, budgets, and risk management logs; escalate any issues early to keep the software Implementation on time and within budget.Ensure consistent communication with all teams involved in the project, ensuring alignment with timelines and deliverables.Process & Systems IntegrationMap, document, and optimize Salesforce workflows related to the software solution implementation, ensuring smooth integration with existing systems.Work closely with the Rental Operations team to ensure proper integration of software solutions into rental site operations.Assist in ensuring data integrity and the smooth flow of information between software platforms and internal systems.Training & EnablementCertify all rental sites as they go live with the new app, providing continuous support and updates to training materials as processes evolve.Continuous Improvement & ReportingDrive continuous improvement efforts for the software solution, gathering feedback from rental locations, troubleshooting issues, and making enhancements to optimize performance.Track app usage, troubleshoot problems, and monitor feedback to ensure the solution is consistently improving the rental process.Regularly report on project status, usage metrics, and revenue-related data (such as new damage and acknowledgment rates), while also recommending improvements and exploring creative ways to increase revenue.Collaboration with Internal TeamsWork closely with the Director of Car Rental Operations and other departments to ensure that the software app is aligned with business goals and operational needs.Collaborate with the Customer Support team to monitor client satisfaction and address any challenges or concerns that may arise during the implementation phase.

Manage strategic customer relationships, drive adoption and retention, mentor junior team members, and contribute to customer success process improvements. | Senior-level experience in customer success, ability to manage strategic clients, mentor others, deliver measurable ROI, and collaborate cross-functionally. | At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We are seeking a Senior Customer Success Manager (Sr. CSM covering the West, CO-CA ) to play a pivotal role in driving long-term customer success, retention, and expansion across our client base. As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role.A day in the life and how you’ll make an impact:Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.