UVeye

Compensation

Full Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.We are seeking a Senior Customer Success Manager (Sr. CSM covering the West, CO-CA ) to play a pivotal role in driving long-term customer success, retention, and expansion across our client base. As a Sr. CSM, you will not only manage strategic client relationships but also mentor and guide junior team members, contribute to process improvements, and play a key role in shaping the overall Customer Success strategy at UVeye. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to your success in this role.A day in the life and how you’ll make an impact:Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.Training & Enablement – Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.ROI & Value Delivery – Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.Proactive Problem Solving – Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.Mentorship & Leadership – Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.Process Improvement – Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.Cross-Functional Collaboration – Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.