US Tech Solutions, Inc.

Design, build, and maintain Tableau dashboards, analyze people data, and collaborate with HR teams to support data-driven decisions. | Strong experience with Tableau, SQL, and data analysis, preferably with HR or people data, and familiarity with Databricks or Snowflake. | Location: 100% Remote Duration: 6 months Job Description: • The People Analytics/BI Data Analyst will design, build, and maintain Tableau dashboards that support data-driven decision-making across the HR organization. This role requires strong Tableau and SQL skills, the ability to troubleshoot dashboard and data issues, and the capability to analyze people data to support HR COEs on topics such as manager effectiveness, engagement, and workforce trends. Responsibilities: Dashboard Development & Maintenance • Build, enhance, and optimize Tableau dashboards end-to-end. • Write SQL queries and develop data models using Databricks (preferred) or Snowflake. • Troubleshoot data issues, performance problems, and visualization errors. People Data Analysis • Partner with HR COEs to investigate questions and uncover insights in people data. • Provide clear, actionable analyses on topics related to workforce behavior and trends. • Ensure accuracy, confidentiality, and compliance when working with sensitive people data. Collaboration & Support • Translate stakeholder needs into dashboard requirements and analysis plans. • Communicate insights clearly and provide guidance on dashboard usage. Experience: • Strong experience building Tableau dashboards. • Proficiency in SQL and comfort working in large datasets. • Experience working with people/HR data or other sensitive, complex data. • Ability to troubleshoot technical issues in Tableau and data queries. • Experience with Databricks (strong plus) or Snowflake. • Experience with other BI tools (e.g., Looker) is helpful but Tableau expertise is essential. • Familiarity with people analytics concepts (attrition, headcount, performance, etc.). Skills: • People/HR Analytics • Tableau/Looker • Data Analysis • Dashboard development Education: • Bachelor’s degree or equivalent practical experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Remote Skills: Analysis Skills, Business Intelligence, Business Intelligence Software, Communication Skills, Data Analysis, Data Modeling, Data Sets, Human Resources Analytics, Identify Issues, Looker, People Management, Reporting Dashboards, Requirements Management, SQL (Structured Query Language), Snowflake Schema, Tableau About the Company: US Tech Solutions, Inc.

Design and execute consumer research, analyze data to generate brand insights, lead qualitative and quantitative research projects, and communicate findings to influence marketing strategy. | 4+ years marketing research experience with qualitative and quantitative research expertise, social listening integration, strong data analysis and storytelling skills, and a bachelor's degree in marketing or related field. | Job Description: • As a Brand Insights professional, you will play a pivotal role in driving customer-centric marketing strategy and brand growth. • This position sits within the Brand Strategy & Operations team and is focused on turning customer research into actionable insights that inform brand positioning, marketing programs, messaging, and go-to-market decisions. • The ideal candidate is a curious, analytical, and strategic thinker with hands-on experience leading both qualitative and quantitative research, a deep passion for understanding customer behavior, and a proven ability to synthesize data into clear, compelling marketing recommendations. Responsibilities: • Design and execute primary and secondary consumer research to assess competitor brand perceptions, marketing impact, customer needs, motivations, and pain points. • Lead qualitative research efforts including focus groups and in-depth interviews, synthesizing findings into actionable insights that guide brand strategy and messaging. • Develop and manage quantitative surveys, analyze data, and translate metrics into marketing recommendations and strategic decisions. • Analyze customer feedback from diverse sources (e.g., surveys, focus groups, online reviews, dashboards, partner databases) to identify trends, unmet needs, and brand growth opportunities. • Lead the revitalization and management of the Voice of the Front-Line program, ensuring customer feedback is collected, analyzed, and transformed into actionable improvements. • Create compelling insight narratives and presentations to communicate findings and recommendations to stakeholders, including senior leadership, on a quarterly basis. • Monitor and report on brand health metrics (e.g., Awareness, Consideration, CSAT, NPS) and integrate third-party insights and claims (e.g., Ookla, JD Power, Sand Cherry) into marketing strategies. • Partners with cross-functional marketing teams translate research insights into go-to-market plans, brand messaging, and creative strategy. • Incorporate social listening and call center analytics into broader customer insights to optimize marketing campaigns. • Strengthen reporting and visibility on brand creative impact and media mix, informing messaging strategies and marketing investment decisions. Experience: • 4+ years of marketing research experience, including end-to-end project ownership (research design, execution, analysis, and insight synthesis). • Experience integrating social listening or customer service data into brand insights • Proven experience conducting both qualitative (focus groups, interviews) and quantitative (surveys, brand tracking) research projects. • Demonstrated ability to analyze and interpret data and connect insights to marketing and brand strategy. • Strong storytelling and presentation skills, with the ability to communicate research findings to stakeholders and influence decisions. • Experience collaborating cross-functionally and working independently in a fast-paced environment. • Familiarity with data visualization tools (e.g., Tableau, Power BI). • Willingness to travel domestically (~1 week per quarter). Skills: • Consumer research design • Brand health measurement and tracking • Survey development & analysis • Competitive and market analysis Education: • Bachelor s degree in Marketing, Business, Market Research, or a related field (Master s degree preferred About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Evaluate and enhance the quality of offshore contact center customer interactions through audits, data analysis, feedback, and collaboration. | At least 5 years of experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality management tools, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to achieve operational efficiency through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and update quality assurance guidelines and audit tools to reflect evolving business needs. - You will monitor key performance indicators (KPIs) and prepare detailed reports for management review. - You will support training initiatives by sharing best practices and quality standards with contact center staff. - You will work closely with cross-functional teams to implement quality improvement strategies. What You Bring: - Minimum of 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate insights. - Effective communication and interpersonal skills to provide constructive feedback. - Proficiency in quality management software and Microsoft Office Suite. - Ability to work in a hybrid work environment and manage multiple priorities effectively. Bonus Points If You Have: - Experience working with global or multicultural teams. - Familiarity with CRM systems and contact center technologies. - Certification in quality management or related fields. - Prior experience in consulting or process improvement roles. What We Offer: - We offer a competitive contract rate with opportunities for extension based on performance. - We offer a flexible hybrid work model to support work-life balance. - We offer access to professional development resources and training programs. - We offer a collaborative and inclusive work environment that values your contributions. - We offer the chance to work with a dynamic team on impactful projects. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and improve the quality of offshore contact center customer service interactions through audits, performance monitoring, feedback, and process implementation. | At least 5 years of experience in contact center quality assurance or auditing, strong knowledge of customer service standards, analytical and communication skills, and proficiency with quality monitoring tools. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that all customer interactions align with company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will monitor performance metrics and identify areas for improvement in customer service delivery. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance agent performance. - You will develop and implement quality assurance processes and best practices. - You will prepare detailed reports on audit findings and present recommendations to management. - You will work closely with cross-functional teams to drive continuous improvement initiatives. - You will stay updated on industry trends and incorporate relevant practices into quality assurance strategies. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of customer service standards and quality metrics. - Excellent analytical and problem-solving skills. - Effective communication and interpersonal skills to work with diverse teams. - Proficiency in quality monitoring tools and Microsoft Office Suite. - Ability to work in a hybrid work environment and manage multiple priorities. Bonus Points If You Have: - Experience with offshore contact center operations. - Familiarity with CRM and call center software platforms. - Certification in quality assurance or related fields. - Experience in process improvement methodologies such as Six Sigma or Lean. What We Offer: - We offer a competitive contract compensation package. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional development and training. - We offer a collaborative and inclusive work environment. - We offer the chance to work with a dynamic team focused on innovation and excellence. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and improve the quality of offshore contact center customer service interactions through audits, data analysis, feedback, and collaboration. | Minimum 5 years experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality management tools. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze performance data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance service delivery. - You will develop and maintain quality assurance processes and documentation. - You will work closely with management to implement quality improvement initiatives. - You will monitor the effectiveness of corrective actions and adjust strategies as needed. - You will prepare detailed reports on audit findings and present recommendations to stakeholders. What You Bring: - You have at least 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - You possess strong analytical skills with the ability to interpret complex data. - You have excellent communication and interpersonal skills to effectively collaborate with diverse teams. - You are proficient in quality management tools and software. - You demonstrate a keen attention to detail and a commitment to maintaining high standards. Bonus Points If You Have: - Experience working in a hybrid work environment. - Familiarity with customer service technologies and CRM systems. - Certification in quality management or related fields. - Multilingual abilities to support diverse offshore teams. What We Offer: - We offer a competitive contract rate for the 6-month duration. - We offer a hybrid work model that balances remote and on-site collaboration. - We offer opportunities for professional development and training. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and resources to excel in your role. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and monitor offshore contact center performance to ensure adherence to quality standards and drive continuous improvement. | Minimum 5 years experience in contact center quality assurance with strong analytical, communication, and process improvement skills. | We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. The consultant will work closely with offshore teams to identify gaps, provide actionable feedback, and implement quality assurance best practices to drive customer satisfaction and operational excellence.

Evaluate and improve the quality of offshore contact center customer interactions through audits, performance monitoring, feedback, and process implementation. | At least 5 years of experience in contact center quality assurance or auditing, strong knowledge of quality standards, analytical skills, communication and coaching abilities, and proficiency with quality monitoring tools. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that all customer interactions align with company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will monitor performance metrics and identify areas for improvement in customer service delivery. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance agent performance. - You will develop and implement quality assurance processes and best practices. - You will analyze audit data to generate reports and present findings to management. - You will support continuous improvement initiatives aimed at elevating customer satisfaction. - You will ensure adherence to regulatory and company policies during all customer interactions. What You Bring: - You bring at least 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - You have strong knowledge of quality standards and customer service best practices. - You possess excellent analytical skills and attention to detail. - You have effective communication and coaching abilities to work with diverse teams. - You are proficient in using quality monitoring tools and data analysis software. Bonus Points If You Have: - Experience working in a hybrid or remote work setting. - Familiarity with CRM systems and customer interaction platforms. - Certification in quality management or related fields. - Multilingual skills or experience with multicultural teams. What We Offer: - We offer a dynamic and supportive work environment with opportunities for professional growth. - We offer competitive compensation and benefits tailored to contract roles. - We offer flexible hybrid work arrangements to support work-life balance. - We offer access to training and development resources to enhance your skills. - We offer the chance to work with a global team committed to innovation and excellence. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and enhance the quality of offshore contact center customer interactions through audits, analysis, feedback, and collaboration. | At least 5 years of experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring tools, and ability to work independently in a hybrid setting. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit results to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide feedback and develop action plans for performance enhancement. - You will monitor ongoing performance metrics and report findings to senior management. - You will assist in designing and implementing quality assurance processes and tools. - You will support training initiatives by identifying knowledge gaps and recommending targeted coaching. - You will ensure adherence to regulatory and company policies in all customer interactions. - You will contribute to continuous improvement efforts by sharing best practices and innovative ideas. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate actionable insights. - Proficient in using quality monitoring software and Microsoft Office Suite. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to manage multiple priorities and work independently in a hybrid work setting. Bonus Points If You Have: - Experience working with global or multicultural contact center teams. - Familiarity with regulatory compliance related to customer service operations. - Certification in quality management or related fields. - Background in process improvement methodologies such as Six Sigma or Lean. What We Offer: - We offer a competitive contract rate with the potential for extension based on performance. - We offer a flexible hybrid work environment to support work-life balance. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture that values innovation. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and improve the quality of offshore contact center customer interactions through audits, analysis, feedback, and collaboration. | Minimum 5 years experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring tools, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational efficiency. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit results to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and update quality assurance guidelines and audit tools to reflect evolving business needs. - You will monitor key performance indicators (KPIs) and prepare detailed reports for management. - You will support training initiatives by sharing best practices and quality standards. - You will work closely with cross-functional teams to implement quality improvement plans. - You will ensure adherence to regulatory and company policies in all customer interactions. What You Bring: - Minimum of 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate insights. - Proficient in using quality monitoring tools and Microsoft Office Suite. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to work independently and manage multiple priorities in a hybrid work setting. Bonus Points If You Have: - Experience with CRM systems and workforce management software. - Familiarity with regulatory compliance related to customer service operations. - Certification in quality management or related fields. - Previous experience working in a hybrid or remote offshore consulting role. What We Offer: - We offer a competitive contract rate commensurate with experience. - We offer a flexible hybrid work environment to support work-life balance. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and enhance the quality of offshore contact center customer interactions through audits, data analysis, feedback, and collaboration. | At least 5 years of experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring tools, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that all customer interactions align with company standards and contribute to overall customer satisfaction and operational efficiency. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and maintain quality assurance processes and documentation. - You will work closely with management to implement quality improvement initiatives. - You will monitor key performance indicators (KPIs) related to customer service quality. - You will prepare detailed reports summarizing audit findings and recommendations. - You will support training programs by sharing best practices and quality standards. What You Bring: - Minimum of 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality assurance methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate insights. - Effective communication and interpersonal skills to work with diverse teams. - Proficiency in quality monitoring tools and Microsoft Office Suite. - Ability to manage multiple tasks and meet deadlines in a hybrid work setting. Bonus Points If You Have: - Experience working with global offshore contact centers. - Familiarity with CRM systems and customer interaction analytics. - Certification in quality management or related fields. - Experience in training and development within contact centers. What We Offer: - We offer a competitive contract rate for the 6-month duration. - We offer a hybrid work environment that balances remote and on-site collaboration. - We offer opportunities for professional growth and skill development. - We offer a supportive and inclusive company culture. - We offer access to the latest tools and technologies to perform your role effectively. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and enhance offshore contact center customer service quality through audits, data analysis, feedback, and process improvements. | 5+ years in contact center quality assurance or auditing, proficiency with quality monitoring tools, strong communication and analytical skills, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that all customer interactions align with company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze performance data to identify trends and areas for improvement. - You will collaborate with offshore teams to provide feedback and coaching aimed at enhancing service quality. - You will develop and implement quality assurance processes and best practices. - You will prepare detailed reports on audit findings and present actionable recommendations to management. - You will monitor the effectiveness of implemented improvements and adjust strategies as needed. - You will support training initiatives by identifying knowledge gaps and recommending targeted learning solutions. - You will ensure adherence to regulatory and company policies throughout all quality assurance activities. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Proficiency with quality monitoring tools and data analysis software. - Excellent communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to work independently and manage multiple priorities in a hybrid work setting. - Detail-oriented mindset with strong analytical and problem-solving abilities. Bonus Points If You Have: - Experience working with global or multicultural offshore teams. - Familiarity with regulatory compliance related to customer service operations. - Certification in quality management or related fields. - Background in training or coaching contact center agents. What We Offer: - We offer a competitive contract rate for the 6-month duration. - We offer a hybrid work environment that balances remote flexibility with in-office collaboration. - We offer opportunities for professional development and skill enhancement. - We offer a supportive and inclusive company culture focused on innovation and growth. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to learning how you can contribute to our team and help us elevate our customer service quality.

Evaluate and monitor offshore contact center performance to ensure adherence to quality standards and drive continuous improvement. | Minimum 5 years experience in contact center quality auditing, strong analytical and communication skills, and familiarity with offshore operations. | We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. The consultant will work closely with offshore teams to identify gaps, provide actionable feedback, and support training efforts to elevate service quality.

Evaluate and improve the quality of offshore contact center customer interactions through audits, analysis, feedback, and collaboration. | At least 5 years of experience in contact center quality assurance or auditing, strong analytical and communication skills, and proficiency with quality management tools. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet company standards and drive continuous improvement. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit results to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and update quality assurance guidelines and audit tools to reflect evolving business needs. - You will monitor key performance indicators (KPIs) and prepare detailed reports for management review. - You will support training initiatives by sharing best practices and quality standards. - You will work closely with cross-functional teams to implement quality improvement plans. What You Bring: - Minimum of 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate insights. - Effective communication and interpersonal skills to work with diverse teams. - Proficiency in quality management software and Microsoft Office Suite. Bonus Points If You Have: - Experience working in a hybrid or remote work setting. - Familiarity with CRM systems and customer interaction analytics tools. - Certification in quality management or related fields. - Background in training or coaching contact center agents. What We Offer: - We offer a competitive contract rate with the potential for extension based on performance. - We offer a hybrid work environment that balances flexibility and collaboration. - We offer opportunities for professional development and skill enhancement. - We offer a supportive team culture focused on innovation and continuous improvement. - We offer access to cutting-edge tools and technologies to support your work. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and enhance the quality of offshore contact center customer interactions through audits, data analysis, feedback, and process improvements. | Minimum 5 years experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring tools and CRM software. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to achieve their goals through cutting-edge technology and expert consulting services. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational efficiency. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide feedback and coaching aimed at enhancing performance. - You will develop and implement quality assurance processes and best practices. - You will prepare detailed reports and presentations for management to inform decision-making. - You will monitor ongoing performance metrics to track the effectiveness of quality initiatives. - You will support training programs by providing insights and recommendations based on audit findings. - You will ensure adherence to regulatory and company policies in all customer interactions. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate actionable insights. - Proficient in using quality monitoring tools and CRM software. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to work in a hybrid environment and manage multiple priorities efficiently. Bonus Points If You Have: - Experience working with global offshore contact centers. - Familiarity with regulatory compliance related to customer service operations. - Certification in quality management or related fields. - Proficiency in additional languages relevant to offshore locations. What We Offer: - We offer a competitive contract rate with potential for extension based on performance. - We offer a flexible hybrid work model to support work-life balance. - We offer opportunities for professional development and training. - We offer a collaborative and inclusive work environment. - We offer access to cutting-edge tools and technologies to support your work. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and improve the quality of offshore contact center customer interactions through audits, data analysis, feedback, and collaboration. | Minimum 5 years experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring software, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational efficiency. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and update quality assurance guidelines and audit tools to reflect evolving business needs. - You will monitor key performance indicators (KPIs) and prepare detailed reports for management. - You will support training initiatives by sharing best practices and quality standards. - You will work closely with cross-functional teams to implement quality improvement strategies. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate insights. - Effective communication and coaching skills to influence and guide offshore teams. - Proficiency with quality monitoring software and Microsoft Office Suite. - Ability to work independently and manage multiple priorities in a hybrid work setting. Bonus Points If You Have: - Experience working with global or multicultural teams. - Familiarity with CRM systems and customer interaction analytics. - Certification in quality management or related fields. - Prior consulting experience in contact center operations. What We Offer: - We offer a competitive contract rate with the potential for extension based on performance. - We offer a flexible hybrid work environment to support work-life balance. - We offer opportunities for professional development and skill enhancement. - We offer a collaborative and inclusive company culture that values innovation. - We offer access to cutting-edge tools and resources to support your success. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and improve the quality of offshore contact center customer interactions through audits, data analysis, feedback, and collaboration. | Minimum 5 years experience in contact center quality assurance or auditing, strong analytical and communication skills, proficiency with quality monitoring software and Microsoft Office. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to achieve operational efficiency through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance performance. - You will develop and update quality assurance guidelines and audit tools to reflect best practices. - You will monitor key performance indicators (KPIs) and prepare detailed reports for management. - You will support training initiatives by sharing quality insights and recommendations. - You will work closely with cross-functional teams to implement quality improvement strategies. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate actionable insights. - Proficient in using quality monitoring software and Microsoft Office Suite. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. Bonus Points If You Have: - Experience working in a hybrid or remote work environment. - Familiarity with CRM systems and customer interaction analytics. - Certification in quality management or related fields. - Multilingual abilities to support diverse offshore teams. What We Offer: - We offer a competitive contract rate with potential for extension based on performance. - We offer a flexible hybrid work schedule to support work-life balance. - We offer opportunities for professional development and training. - We offer a collaborative and inclusive work environment. - We offer access to cutting-edge tools and technologies to support your work. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!

Evaluate and monitor offshore contact center performance to ensure adherence to quality standards and drive continuous improvement. | Minimum 5 years experience in contact center quality assurance, strong analytical and communication skills, and proficiency in audit and reporting tools. | We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. The consultant will work closely with offshore teams to identify gaps, provide actionable feedback, and implement quality assurance best practices to drive customer satisfaction and operational excellence.

Evaluate and monitor offshore contact center performance to ensure adherence to quality standards and improve customer service delivery. | Minimum 5 years experience in contact center quality assurance, strong analytical and communication skills, and proficiency in quality audit tools and methodologies. | We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. The consultant will work closely with offshore teams to identify gaps, provide actionable feedback, and implement quality assurance best practices to drive customer satisfaction and operational excellence.

Evaluate and enhance the quality of offshore contact center customer interactions through audits, performance monitoring, and collaboration with teams to ensure compliance with company standards. | At least 5 years of experience in contact center quality assurance or auditing, proficiency with quality monitoring tools, strong communication skills, and ability to work in a hybrid environment. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that all customer interactions align with company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will monitor performance metrics and identify areas for improvement in customer service delivery. - You will collaborate with offshore teams to provide feedback and implement quality enhancement initiatives. - You will develop and maintain audit tools and reporting systems to track quality trends. - You will support training programs by identifying knowledge gaps and recommending targeted coaching. - You will analyze customer feedback and operational data to drive continuous improvement. - You will ensure adherence to regulatory and company policies in all customer interactions. - You will prepare detailed reports and present findings to management for strategic decision-making. What You Bring: - Minimum of 5 years experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of customer service standards, quality frameworks, and audit methodologies. - Proficiency with quality monitoring tools and data analysis software. - Excellent communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to work in a hybrid setting and manage multiple priorities efficiently. Bonus Points If You Have: - Experience working with global offshore contact centers. - Familiarity with regulatory compliance related to customer service operations. - Background in training and development within contact centers. - Certification in quality management or related fields. What We Offer: - We offer a competitive contract rate commensurate with experience. - We offer a flexible hybrid work environment to support work-life balance. - We offer opportunities for professional growth and skill development. - We offer a collaborative and inclusive company culture. - We offer access to cutting-edge tools and resources to excel in your role. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience to careers@ustechsolutions.com. We look forward to learning how you can contribute to our team.

Evaluate and enhance the quality of offshore contact center customer interactions through audits, analysis, feedback, and collaboration. | At least 5 years of experience in contact center quality assurance or auditing, strong analytical and communication skills, and proficiency with quality monitoring tools and CRM systems. | Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences through cutting-edge technology and expert consulting. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet our high standards, driving customer satisfaction and operational efficiency. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze audit results to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide feedback and coaching aimed at enhancing performance. - You will develop and implement quality assurance processes and best practices. - You will prepare detailed reports and presentations for management on audit findings and improvement plans. - You will work closely with cross-functional teams to align quality initiatives with business goals. - You will monitor ongoing performance metrics to ensure sustained quality improvements. - You will support training programs by providing insights and recommendations based on audit outcomes. What You Bring: - Minimum of 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - Strong knowledge of quality audit methodologies and customer service standards. - Excellent analytical skills with the ability to interpret data and generate actionable insights. - Proficient in using quality monitoring tools and CRM systems. - Strong communication and interpersonal skills to effectively collaborate with diverse teams. - Ability to manage multiple priorities and work in a hybrid work environment. Bonus Points If You Have: - Experience working with global or offshore contact centers. - Familiarity with customer experience (CX) frameworks and metrics. - Certification in quality management or related fields. - Proficiency in additional languages relevant to offshore operations. What We Offer: - We offer a dynamic and inclusive work environment that fosters professional growth. - We offer competitive compensation and benefits tailored to contract roles. - We offer flexible hybrid work arrangements to support work-life balance. - We offer opportunities to work with a diverse, global team and cutting-edge technologies. - We offer ongoing training and development to enhance your skills and career trajectory. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!