Offshore Contact Center Quality Audit Consultant
Compensation
$70K-90K a year
Responsibilities
Evaluate and monitor offshore contact center performance to ensure adherence to quality standards and drive continuous improvement.
Requirements
Minimum 5 years experience in contact center quality assurance, strong analytical and communication skills, and proficiency in audit and reporting tools.
Full Description
We are seeking an experienced Offshore Contact Center Quality Audit Consultant to evaluate, monitor, and enhance the performance of our offshore customer service operations. This role will ensure that customer interactions meet company standards and contribute to continuous improvement initiatives. The consultant will work closely with offshore teams to identify gaps, provide actionable feedback, and implement quality assurance best practices to drive customer satisfaction and operational excellence.
This job posting was last updated on 9/18/2025
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