US Tech Solutions, Inc.

Compensation

Full Description

Job Title: Offshore Contact Center Quality Audit Consultant Company Overview: US Tech Solutions, Inc. is a leading provider of innovative technology and customer service solutions, dedicated to helping businesses optimize their operations and enhance customer satisfaction. With a global presence and a commitment to excellence, we empower organizations to deliver superior service experiences. Role Overview: As an Offshore Contact Center Quality Audit Consultant, you will play a critical role in evaluating and improving the quality of our offshore customer service operations. Your insights and recommendations will help ensure that customer interactions consistently meet company standards and contribute to overall service excellence. What You'll Do: - You will conduct thorough quality audits of offshore contact center interactions to assess compliance with company standards. - You will analyze performance data to identify trends, gaps, and opportunities for improvement. - You will collaborate with offshore teams to provide actionable feedback and coaching to enhance service delivery. - You will develop and maintain quality assurance processes and documentation. - You will work closely with management to implement quality improvement initiatives. - You will monitor the effectiveness of corrective actions and adjust strategies as needed. - You will prepare detailed reports on audit findings and present recommendations to stakeholders. What You Bring: - You have at least 5 years of experience in contact center quality assurance or auditing, preferably in an offshore environment. - You possess strong analytical skills with the ability to interpret complex data. - You have excellent communication and interpersonal skills to effectively collaborate with diverse teams. - You are proficient in quality management tools and software. - You demonstrate a keen attention to detail and a commitment to maintaining high standards. Bonus Points If You Have: - Experience working in a hybrid work environment. - Familiarity with customer service technologies and CRM systems. - Certification in quality management or related fields. - Multilingual abilities to support diverse offshore teams. What We Offer: - We offer a competitive contract rate for the 6-month duration. - We offer a hybrid work model that balances remote and on-site collaboration. - We offer opportunities for professional development and training. - We offer a supportive and inclusive company culture. - We offer access to cutting-edge tools and resources to excel in your role. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@ustechsolutions.com. We look forward to hearing from you!