Thrivent

Lead engineering teams to protect assets and detect threats while managing vendors and fostering talent. | Bachelor's degree and 8+ years IT experience with 3+ years leadership and strong project management skills. | The Manager, Cyber Security Engineering leads the engineering teams responsible for Asset Protection and Threat Detection & Response across Thrivent’s enterprise environment. This leader directs the design, delivery, and operation of core security capabilities including firewall engineering, server and endpoint security solutions, data loss prevention (DLP), infrastructure vulnerability scanning, and SIEM and SOAR engineering. Accomplishing results primarily through experienced engineers who exercise significant latitude and independence, this manager sets technical direction, strengthens infrastructure security across servers, endpoints, and network boundaries, and matures enterprise threat visibility, detection, prioritization, and response. The role partners closely with product, security operations, infrastructure, architecture, risk, and technology teams to align engineering execution to business, security, and risk-reduction outcomes. Job Profile Summary Accomplishes results primarily through management of experienced specialists who exercise significant latitude and independence. Provides strategic direction to cybersecurity engineering teams responsible for Asset Protection—including firewall engineering, server and endpoint security, DLP, and infrastructure vulnerability scanning—and Threat Detection & Response, including SIEM engineering, SOAR, threat intelligence engineering, and vulnerability management engineering. Establishes operating practices, objectives, and metrics derived from organizational and product objectives, and collaborates frequently with technology, cybersecurity, product, and business stakeholders on delivery, operational decisions, engineering priorities, and risk-reduction outcomes. Duties & Responsibilities Cybersecurity Engineering Leadership Lead cybersecurity engineering teams responsible for Asset Protection and Threat Detection & Response capabilities across enterprise environments. Set clear priorities, remove delivery barriers, and align engineering execution to product roadmaps, operational needs, and cyber risk reduction outcomes. Coach engineers and technical leads while building a culture of accountability, collaboration, continuous improvement, and operational excellence. Asset & Infrastructure Protection Delivery Oversee engineering delivery for firewall engineering, server and endpoint security solutions, DLP, and network enforcement and policy controls across enterprise infrastructure. Strengthen infrastructure security across servers, endpoints, and network boundaries, including asset visibility, configuration hardening, and infrastructure vulnerability scanning. Ensure protection platforms are reliable, observable, supportable, and aligned to enterprise architecture and security standards. Threat Detection & Response Engineering Lead engineering for enterprise threat visibility, detection, prioritization, and response across SIEM engineering, SOAR, threat intelligence engineering, and vulnerability management engineering. Guide teams in aggregating and correlating security telemetry to enable scalable detection, investigation, and response workflows. Partner with cyber response and security operations teams to improve operational outcomes, reduce risk, and strengthen resiliency. Product, Platform & Engineering Practices Partner with product management to define product strategies, roadmaps, objectives, measures, and technical priorities for assigned cybersecurity product areas. Review solution design, architecture, platform health, and operational readiness while ensuring engineering practices remain consistent and sustainable. Promote automation, observability, DevOps practices, secure engineering patterns, and continuous improvement across product teams. Collaboration & Stakeholder Partnership Build strong working relationships with cybersecurity, technology, product, infrastructure, architecture, risk, and business stakeholders. Represent cybersecurity engineering priorities, accomplishments, risks, and dependencies in product planning, operational reviews, and cross-team forums. Help teams broker solutions across products and identify cross-team challenges that impact delivery, operations, or risk reduction. Operational Health & Vendor Management Serve as an escalation point for product-level support, production issues, platform health, and ongoing maintenance of assigned cybersecurity capabilities. Support vendor evaluation, platform selection, build-versus-buy decisions, and vendor relationship management for assigned technology capabilities. Use metrics, monitoring, alerting, and operational insights to prioritize reliability, resiliency, vulnerability remediation, and continuous improvement work. Talent & Culture Hold regular one-on-ones and team meetings, provide constructive feedback, and create development plans that help engineers grow their skills and experience. Plan for future people needs, support recruiting, and sustain a high-performing team focused on shared accountability and partnership. Model Thrivent leadership competencies through courage, collaboration, and commitment while supporting a positive team environment. Qualifications & Skills Required Bachelor's degree in Computer Science or other technical field or equivalent work experience 8+ years of progressively responsible positions in Information Technology including 5+ years’ experience in IT discipline, e.g., customer relationship management, portfolio strategy and roadmap development. 3+ years of leadership experience in all aspects of a specific IT discipline, e.g. IT/LOB customer relationship management, portfolio strategy and/or demand management. 3+ years’ management/supervisory experience in specific IT functional area discipline, e.g. applications development or equivalent skills leading major technical projects with accountability for enforcing talent management needs and performance standards. Demonstrated leadership and experience managing multidiscipline, high-performance work teams. Strong competency in project management and execution of multiple or large projects. Experience working with customers to develop solutions to complex business problems. Proven ability to communicate effectively with internal/external stakeholders to support business initiatives. Proven ability to function in an environment which requires flexibility, good judgment and intelligent decision making, often based on limited information and/or extreme conditions. Ability to formulate, implement and evaluate plans, programs and procedures applicable to customer relationship and demand management. Preferred Financial Services industry experience Experience in IT planning and business relationship management Experience working in a matrix management organization Experience with product development and management Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $139,455.00 - $188,676.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. #Remote

Lead product teams to deliver enterprise API capabilities and define portfolio strategy and roadmap. | Bachelor's degree and 10+ years of product management experience with expertise in Agile and human-centered design. | The Product Director for Enterprise Integration Services (EIS) in the Client/Advisor space partners with the Engineering Director to lead product teams that deliver enterprise API capabilities for moving data efficiently and accurately from multiple Systems of Record (SORs) to Thrivent’s Systems of Engagement (SOEs). This role also partners with the Product Director for EIS Product and Platform to define the EIS portfolio’s experience and capability strategy, vision, roadmap, and go-to-market approach. In this role you will lead team planning, portfolio prioritization and sequencing, and delivery of high-quality outcomes across multiple teams. You will apply an entrepreneurial mindset to drive business value, partnering with peers in EIS and across SOR and SOE domains to deliver high-value features and products for Thrivent clients and advisors. DUTIES & RESPONSIBILITIES: Lead product teams and partner with product, business, and technology leaders to deliver business outcomes through strong product management practices and iterative software development. Lead a portfolio of product solutions, including team planning, prioritization, sequencing, and delivery of high-quality outcomes across the product lifecycle. Serve as a product thought leader, bringing market context, go-to-market strategy, product management best practices, and human-centered design principles to maximize portfolio value. Help leaders, contributors, and teams adopt the Thrivent Operating Model and a product mindset by building product management skills, defining outcome-aligned products, and forming effective product teams. Foster collaboration, empowerment, and innovation across product teams, creating an environment where product owners and managers can think creatively and deliver value. Define, manage, and monitor measurement strategies that demonstrate product performance, value delivery, financial impact, risks, experiments, and data-informed learning. Communicate resource capacity and demand across product teams and advocate for resource model changes needed to support business strategy. Engage regularly with customers and users to identify needs, translate insights into product hypotheses, and test and refine solutions. Influence and collaborate to resolve conflicts constructively. Maintain and apply advanced knowledge of the business, its products and processes, product management, and human-centered design principles. Recruit, develop, and retain a high-performing team while promoting shared accountability, operational excellence, and cross-organizational partnership. Model Thrivent’s leadership competencies—courage, collaboration, and commitment—by demonstrating resilience, making sound decisions together, and holding self and others accountable. Support a culture of continuous improvement, strong employee engagement, client commitment, and alignment to Thrivent’s purpose, promise, and values. QUALIFICATIONS & SKILLS: Required: Bachelor’s degree or equivalent work experience. 10+ years relevant business experience, including in product manager role or similar Understand fundamentals of iterative development, software development process and procedures Expertise in the principles of Agile Product Management, stakeholder management, market and user research, technology management, and process design. High level of organization and attention to detail Passion and understanding of new technology and trends. Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. Preferred: Certified Product Manager or similar certification Has prior Supervisory experience Proven success developing business cases, roadmaps, and enterprise level strategy Strong ability to effectively manage and resolve conflicting priorities Expertise in developing and delivering product strategy, articulated in terms of value and outcomes with relevant and compelling metrics and measurements. Expertise with foundational product management tools, techniques and principles across discovery, design, build, release, and measure cycle. Proven success in developing and leading product teams in multiple contexts. Proven experience in leading and influencing cross-functional teams Demonstrated experience with user interface design and best practices for usability. Experience leading large, complex organizational initiatives Advanced skills in MS Office Suite with particular emphasis on Excel and Powerpoint Adept at financial management to administer budgets across multiple products and ensure the product meets its requirements for return on investment Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $177,984.00 - $240,803.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. #Remote At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

Lead and mature information security assurance programs and oversee teams driving automation and operational efficiency. | 10+ years in GRC or cybersecurity assurance with 5+ years leadership, expertise in PCI DSS, NIST, NYDFS, and a bachelor's degree. | The Manager, Information Security Assurance Services is responsible for leading the design, build, and continuous maturation of the program. This role requires a proven track record of establishing and scaling information security assurance capabilities, including control frameworks, regulatory compliance, and audit readiness, information security awareness, policy governance, third-party risk management, and Payment Card Industry Data Security Standards (PCI DSS). This leader will oversee a team accountable for executing and evolving assurance processes, with a clear mandate to drive automation, standardization, and gain operational efficiency across all Assurance Services products and services. The role partners closely with business, technology, and regulatory stakeholders to ensure controls are effectively implemented, measured, and aligned to organizational risk tolerance and regulatory requirements. The ideal candidate brings demonstrated experience building GRC programs from the ground up and advancing them to a mature, technology-enabled function, leveraging automation, integrated tooling, and data-driven insights to reduce manual effort, improve control effectiveness, and enhance transparency. This role will be responsible for executing the strategic direction, establish scalable processes, and ensure the team delivers consistent, high-quality outcomes that strengthen the organization’s overall security posture and resilience. Job Duties and Responsibilities Program leadership across assurance domains —Lead and continuously mature governance, controls design and testing, audit and regulatory response, security awareness, policy governance, third-party/vendor risk management (TPRM), and the PCI DSS program, with full accountability for adherence to established controls, policies, and regulatory requirements. Hands-on subject matter expertise — Serve as the team's go-to expert across information security assurance disciplines. Step in as an active contributor on control narratives, audit walkthroughs, regulator engagements, and remediation plans when program needs demand it. Control framework ownership — Build, maintain, and continuously improve the control framework, ensuring alignment with NYDFS Part 500, NIST Cybersecurity Framework, CIS Controls, HIPAA, FDIC, PCI DSS v4.x, and other applicable standards. Maintain control libraries, control-to-framework mappings, and a defensible evidence model. Audit and regulatory response — Direct the end-to-end response to internal audits, external audits, regulatory examinations, and PCI engagements. Personally review high-risk responses, evidence packages, and management responses prior to submission. PCI DSS program oversight — Provide senior oversight and governance of the PCI DSS v4.x program, including scope validation, strategy, control implementation, ISA coordination, AOC/ROC readiness, compensating controls, and establish a clear multi-year roadmap to support enterprise goals. Third-party risk management — Mature the TPRM program including inherent risk tiering, due diligence depth-of-review, contractual security requirements, ongoing monitoring, fourth-party visibility, and concentration risk reporting. Policy governance — Own the enterprise information security policy governance (policies, standards, procedures, guidelines), including a defined lifecycle, exception management, ownership accountability, and executive committee approval cadence. Security awareness — Direct the strategy, content, and measurement of the enterprise information security awareness program, including annual training, role-based training, phishing simulations, and Cybersecurity Awareness Month (CSAM) campaigns and activities. Executive translation and stakeholder partnership — Translate strategic priorities, regulatory expectations, and informal executive conversations into structured roadmaps, OKRs, deliverables, sprint commitments, and team execution plans. Partner with business, technology, regulatory stakeholders, and third parties to communicate complex issues, drive alignment on contentious topics, and advocate for business-aligned outcomes. People leadership and talent development — Manage, coach, and develop a multi-disciplinary team of assurance professionals. Set clear expectations, establish accountability, conduct performance management, and build a high-performing and high-trust team. Continuous improvement and automation — Drive process maturity, automation of evidence collection and control testing, improved reporting routines, reduced manual effort, and effective use and management of GRC/IRM platforms (e.g., ServiceNow IRM) to scale the program and sustain operations. Metrics and reporting — Define and operationalize KPIs/KRIs across each assurance domain. Deliver board-ready and executive-ready dashboards, and narrative reporting that articulate program health and remediation trajectory. Decision-making and influence — Make and own operational and strategic decisions with significant impact to program effectiveness, and guide senior leaders through informed recommendations, best practices, and trade-off discussions. Required Job Qualifications Required Experience: Minimum 10 years of progressive experience across GRC, information security, technology risk, internal/external audit, controls, cybersecurity assurance, or closely related disciplines. Minimum 5 years of direct people leadership experience, including coaching, performance management, workforce planning, and talent development. Demonstrated experience operating within or directly supporting PCI DSS environments, including scope definition, control design, testing, remediation, evidence management, and QSA/ISA interaction. Strong working knowledge of governance and control frameworks including NYDFS Part 500, NIST Cybersecurity Framework, CIS Controls, and PCI DSS, with the ability to design and defend control rationale to auditors and regulators. Demonstrated experience designing, testing, and remediating IT general controls (ITGCs) and application-level controls. Proven ability to communicate complex risk and control topics clearly to executive audiences, audit committees, regulators, and cross-functional stakeholders. Ability to operate independently under limited direction, prioritize competing demands, and consistently deliver results in ambiguous, fast-moving environments. Bachelor's degree in Information Security, Computer Science, Information Systems, related discipline, or equivalent professional experience. Preferred Experience: Experience implementing or operating ServiceNow Integrated Risk Management (IRM) or comparable GRC platforms (e.g., Archer, AuditBoard, OneTrust, MetricStream). Experience operating within a Product Operating Model, including roadmap planning, backlog grooming, sprint-based delivery, feature commitment management, and metrics-driven execution. Experience in financial services, banking, or other highly regulated industries, including direct interaction with regulators such as state banking authorities, the OCC, FDIC, or NYDFS. Industry certifications such as CISSP, CISA, CISM, CRISC, CGEIT, or CIA. Demonstrated success improving control automation, continuous control monitoring, assurance testing efficiency, audit-readiness practices, and evidence-as-code approaches. Other Critical Factors Skills: Strategic ownership — Sets multi-year vision for the assurance portfolio; does not wait for direction to identify gaps or propose roadmaps. Executive presence — Comfortable engaging directly with the CISO, CIO, General Counsel, Chief Risk Officer, business unit leaders, audit committee members, and external regulators. Presents findings with confidence and influences decisions without escalation dependence. Decision ownership — Makes defensible decisions on control design, risk acceptance recommendations, exception treatment, and resource allocation. Documents rationale and owns outcomes. Talent multiplier — Develops individual contributors into the next generation of assurance leaders through structured coaching, stretch assignments, and clear feedback. Outcome bias — Holds the team accountable to measurable outcomes (audit results, exemption rates, control coverage, completion velocity), not activity. Hands-on when needed — Models the way. Willing to personally write the control narrative, sit through the examiner walkthrough, or draft the board bullet when the situation requires senior-level execution. Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $146,428.00 - $198,108.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. #Remote At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

Collect, analyze, and report data to ensure accuracy and compliance, create and maintain dashboards and reports, identify trends and insights, and communicate findings to stakeholders. | Bachelor's degree with 4-6+ years of data analytics or reporting experience, strong analytical and financial skills, ability to work independently and collaborate with multiple functional areas. | The data and reporting analyst assists in the collection, analysis and reporting of data, ensuring accuracy, timeliness and compliance within company standards. The individual will create and maintain Advice & Planning data and communicate findings to stakeholders in a clear and concise manner. This role will be primarily focused on Dedicated Planning Services (DPS) data but will assist with Advice & Planning broader data analysis as needed. The individual will analyze data to identify trends, patterns and insights so stakeholders including engagement teams so they can coach and solve any issues to drive further advice adoption. The individual will also own DPS reports and dashboards to ensure clear visualization and that data is accessible to the end user. This can be a remote position within the US. DUTIES & RESPONSIBILITIES: Defines, develops, and provides information and analysis to drive and support decision-making for moderately complex processes and business operations for internal and external customers. Ensures data quality, integrity, and security. Collaborates with key partners including other data & analytics teams to ensure data is being interpreted correctly. Make data accessible for stakeholders where applicable to create self-service data. Create and maintain reports, dashboards, and visualizations for Dedicated Planning Services (and broader Advice dashboards as needed). Analyze data to identify trends, patterns, and insights; Communicate findings to stakeholders in a clear and concise manner. Develop and implement reporting processes including working monthly with finance and other partners to ensure data is reporting accurately throughout the enterprise. Ensure reports are accurate, timely, and compliant with company standards. Responsible for tracking & reporting the on-going performance of DPS (e.g., quantity of plans, revenue, fees, renewals, advisor productivity, etc.) as well as modeling or forecasting scenarios to inform future prioritization Assists in defining, developing, and providing information and analysis to drive and support decision-making for moderately complex processes and business operations for internal and external customers. Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes. Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. Describe below the audience this role will interact with and level of influence they will have on those roles. Individual contributors within Thrivent Field organization External vendors, contractors and/or consultants Thrivent Members Managers and/or Directors within Thrivent QUALIFICATIONS & SKILLS: Required: Bachelor's degree or equivalent 4-6+ years of experience in the data analytics or reporting or related area Technical expertise and strong understanding within multiple (3+) functional areas Moderate levels of analysis and independence Strong financial and analytical skills Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $69,053.00 - $93,425.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

The Field Practice Solutions Specialist is responsible for completing applications and service forms for various financial products while ensuring they are in good order. This role also involves resolving issues, collaborating with departments, and enhancing the client experience. | Candidates must have 2+ years of experience in the financial industry with knowledge of financial products. Strong communication skills and the ability to navigate multiple systems are essential. | The Field Practice Solutions Specialist brings a foundational understanding of all financial products and expertly navigates various systems and tools to complete applications, generate illustrations, and facilitate money movement on behalf of Financial Advisors (FAs). This role involves gathering missing personal and financial information from clients, guiding them through service and money movement processes, and ensuring a positive client experience – all while increasing advisor capacity. This role requires taking ownership of issues, collaborating with departments to resolve errors, and clearly communicating product-specific information to FAs, support staff, and other stakeholders. DUTIES & RESPONSIBILITIES: Complete applications and service forms for all product lines, including Life Insurance, Health, Annuities (LHA), Mutual Funds (MF), Financial Planning, and Brokerage, ensuring they are in good order (IGO). Research & resolve not-in-good-order (NIGO) issues across all product lines by analyzing processes, correcting errors, and gathering additional information as needed. Collaborate with external companies to ensure forms are in good order (IGO) Efficiently navigate over 40 systems to accurately process applications and service forms, minimizing the need for additional outreach to representatives and clients Facilitate money movement for internal and external products on behalf of the FA/Client, ensuring accuracy and compliance Proactively contact clients to gather information, provide reminders to the client to complete various applications/forms, assist in conversations with external companies and clients to verify form accuracy, gather additional details, and complete required paperwork Understand and apply back-end and front-end processes across all product lines to ensure seamless handling of transactions Review external company statements to input accurate data for financial planning This role engages with a diverse audience across the organization. Key interactions include Financial Advisors and Office Professionals in the field, as well as internal teams. While most interactions are with individual contributors and managers, the role requires the ability to collaborate across varying levels of the organization. The Field Practice Solutions Specialist is expected to address undefined problems with limited information, applying evaluation, judgment, and analytical skills. They contribute to identifying recurring issues, streamlining inefficient processes, and implementing solutions to reduce costs while enhancing field and client satisfaction. Effective communication is critical, requiring the ability to resolve conflicts and inspire action. QUALIFICATIONS & SKILLS: Required: 2+ years of diverse experience in the financial industry with in-depth experience with one or more financial products (Mutual Funds, Brokerage, Investments, Annuity, Life, Health) and supporting systems Excellent interpersonal skills, with strong written and verbal communication and high attention to detail. Able to clearly communicate with diverse audiences across the enterprise Demonstrates adaptability in a dynamic, fast-changing environment Maintains integrity of sensitive and confidential information Ability to establish rapport and build relationships with external and internal customers and coworkers Ability to anticipate customer needs with insights from industry best practices Strong proficiency in navigating multiple systems Preferred: Flexibility to work a schedule based on business needs. Schedules do not typically fluctuate; however, there are times where it may change Proven ability to independently problem-solve and research client and field-related issues with minimal direction Licensing Grid: FINRA SIE, Series 6 required or obtained within 12 months of hire/transfer. 2 positions available for this posting Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $21.40 - $28.95 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

Lead multiple product teams using Scrum to deliver high-impact HR products, coach teams and stakeholders on Agile practices, manage product lifecycle activities, and communicate progress to executives. | Requires 4-6 years leading Scrum teams or projects, expertise in Agile methodologies, excellent communication and facilitation skills, and preferably Scrum Master certification and experience with HR technology. | Be Part of a pivotal transformation as Thrivent's HR teams adopt a product operating model. In this role, you’ll help lay the foundation for one of our first HR product teams and influence the direction of future products. Your initial focus will be leading the performance management team, with opportunities to take on additional product teams as they are established. The Scrum Master II is a “servant leader” who helps teams follow Scrum. The Scrum Master II has expert level understanding of the Scrum framework, Scrum values, Agile principles and values in the Agile manifesto. This person is sought out to coach other teams on the subtleties of Scrum. They partner effectively with stakeholders to ensure alignment of priorities and product delivery, planning and executing on product tasks and driving for results through both product team members and stakeholders. They leverage technical/functional subject matter experts to maximize velocity for product completion, carefully balancing the three constraints of cost, time, and scope to best suit the needs of the business and the enterprise. They ensure accountability, transparency, and regularity in product status updates. They serve as a leader in the deployment of Agile methodology and processes for assigned line of business product being supported by Information Technology. DUTIES & RESPONSIBILITIES: • Provides expert consulting to the Product Owner in building and maintaining the product roadmap, release plan and strategic product roadmap based on the priorities set by the Product Owner and input from the Team. • Responsible for leading multiple product teams or large initiatives monitoring progress across all products to ensure on target and providing needed support to remove obstacles to achieving product deliverables. • Responsible for leading product teams and managing all activities (including strategy and ideation), in a product life-cycle (initiation, planning, executing/controlling, and closing) associated with high visibility products that are long-term, across one or more lines of business and carry a substantial impact to the relevant businesses. • Foster self-organization and cross team collaboration. Enable the Team to make decisions and remove decision making barriers whenever possible. Facilitate discussion, decision making, and conflict resolution • Identify areas for process improvement and establishes effective and efficient processes, by analyzing current and new product management processes. • Provide leadership to assigned product managers to establish product plans and objectives that result in on-time and on-budget outcome. Track progress and provide updates on any changes in strategy or priorities. • Effectively communicate relevant status and initiative level metrics to senior executives on the progress of individual products and the overall initiative. • Establishes and maintains a strong partnership with internal customers to fully understand the business and their business needs. Work cross functionally in a matrixed environment to drive partnerships to achieve shared goals. • Strengthen the presence of our team as an Agile center of excellence. Actively contribute to the company’s Agile and Product Community. Keep the rest of the company network aware of our activities • Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps)) • Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. ​ • Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. QUALIFICATIONS & SKILLS: Required: • Bachelor's degree in Computer Science, Business or other technical related field or equivalent work experience • 4-6 years in a lead role on projects, scrum teams, and/or business lead initiatives, at least 3 years as a ScrumMaster or related experience • Understand fundamentals of iterative development, software development process and procedures • Expertise with common Agile practices, service-oriented environments, and better development practices • High level of organization and attention to detail • Passion and understanding of new technology and trends. • Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. • Strong ability to effectively manage and resolve conflicting priorities Preferred: • Experience leading agile teams in SAFe, Scrum, or Kanban contexts • Certified Scrum Master or similar certification • Experience managing essential risk mitigation activities including identification, tracking, follow-up, escalation, and contingency planning on risks, issues • Strong Technical proficiency with HR technology platforms and systems. • Demonstrates mastery of software development processes and procedures, including test driven development, incremental development approaches and technical change management. • Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships. • Experience developing and implementing initiative and product level performance metrics • Experience working in large, complex organizational initiatives Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $124,010.00 - $167,778.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Lead multiple product teams through Agile Scrum practices, facilitate product lifecycle management, remove obstacles, foster collaboration, and communicate progress to executives. | Bachelor's degree or equivalent experience, 4-6 years leading Scrum teams or projects, expert Scrum knowledge, Agile methodology expertise, strong communication and leadership skills, with preferred certifications and HR tech experience. | Be Part of a pivotal transformation as Thrivent's HR teams adopt a product operating model. In this role, you’ll help lay the foundation for one of our first HR product teams and influence the direction of future products. Your initial focus will be leading the performance management team, with opportunities to take on additional product teams as they are established. The Scrum Master II is a “servant leader” who helps teams follow Scrum. The Scrum Master II has expert level understanding of the Scrum framework, Scrum values, Agile principles and values in the Agile manifesto. This person is sought out to coach other teams on the subtleties of Scrum. They partner effectively with stakeholders to ensure alignment of priorities and product delivery, planning and executing on product tasks and driving for results through both product team members and stakeholders. They leverage technical/functional subject matter experts to maximize velocity for product completion, carefully balancing the three constraints of cost, time, and scope to best suit the needs of the business and the enterprise. They ensure accountability, transparency, and regularity in product status updates. They serve as a leader in the deployment of Agile methodology and processes for assigned line of business product being supported by Information Technology. DUTIES & RESPONSIBILITIES: Provides expert consulting to the Product Owner in building and maintaining the product roadmap, release plan and strategic product roadmap based on the priorities set by the Product Owner and input from the Team. Responsible for leading multiple product teams or large initiatives monitoring progress across all products to ensure on target and providing needed support to remove obstacles to achieving product deliverables. Responsible for leading product teams and managing all activities (including strategy and ideation), in a product life-cycle (initiation, planning, executing/controlling, and closing) associated with high visibility products that are long-term, across one or more lines of business and carry a substantial impact to the relevant businesses. Foster self-organization and cross team collaboration. Enable the Team to make decisions and remove decision making barriers whenever possible. Facilitate discussion, decision making, and conflict resolution Identify areas for process improvement and establishes effective and efficient processes, by analyzing current and new product management processes. Provide leadership to assigned product managers to establish product plans and objectives that result in on-time and on-budget outcome. Track progress and provide updates on any changes in strategy or priorities. Effectively communicate relevant status and initiative level metrics to senior executives on the progress of individual products and the overall initiative. Establishes and maintains a strong partnership with internal customers to fully understand the business and their business needs. Work cross functionally in a matrixed environment to drive partnerships to achieve shared goals. Strengthen the presence of our team as an Agile center of excellence. Actively contribute to the company’s Agile and Product Community. Keep the rest of the company network aware of our activities Inspire others to achieve challenging goals and high standards of performance while committing to the organization’s direction (Product/Agile/DevOps)) Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. QUALIFICATIONS & SKILLS: Required: Bachelor's degree in Computer Science, Business or other technical related field or equivalent work experience 4-6 years in a lead role on projects, scrum teams, and/or business lead initiatives, at least 3 years as a ScrumMaster or related experience Understand fundamentals of iterative development, software development process and procedures Expertise with common Agile practices, service-oriented environments, and better development practices High level of organization and attention to detail Passion and understanding of new technology and trends. Excellent communication, collaboration and influence skills among all organizational levels; strong facilitation and executive communications skills. Strong ability to effectively manage and resolve conflicting priorities Preferred: Experience leading agile teams in SAFe, Scrum, or Kanban contexts Certified Scrum Master or similar certification Experience managing essential risk mitigation activities including identification, tracking, follow-up, escalation, and contingency planning on risks, issues Strong Technical proficiency with HR technology platforms and systems. Demonstrates mastery of software development processes and procedures, including test driven development, incremental development approaches and technical change management. Strong leadership skills to coordinate and motivate product teams, even outside direct reporting relationships. Experience developing and implementing initiative and product level performance metrics Experience working in large, complex organizational initiatives Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $124,010.00 - $167,778.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

Lead and implement leadership development programs across the enterprise, collaborate with senior leaders and HR to design and execute learning solutions, and manage multiple projects to improve organizational effectiveness. | 8-10+ years in learning or organizational effectiveness roles, experience with leadership development especially for senior leaders, expert facilitation and coaching skills, and a bachelor's degree or equivalent. | The Senior Leadership Development Consultant is an Organizational effectiveness consultant that advances business effectiveness through high-impact leadership development. This role is a critical part of Thrivent’s Enterprise Learning and Development team and has accountabilities for leadership development and team effectiveness programs across all levels of the organization, from individual contributors to senior leaders. This role reports to the Director, Enterprise Learning and Development. The Senior Leadership Development Consultant is an individual who can effectively collaborate with stakeholders inside Human Resources, as well as senior leaders across the organization. This individual is a performance consultant who can create, develop, and execute learning solutions to build leadership capability in individual contributors and leaders of others. The individual will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively with all levels of the organization. This position may be remote within the United States. Job Duties and Responsibilities • Leads development and implementation of leadership development and effectiveness programs across the enterprise, especially mid- and senior-level leadership programs • Oversight of programs for leading self and others, including nominations, facilitation, event management and program analysis • Collaborates with leaders and business partners to gain business insight for program design and implementation, using data, metrics, outcomes and industry best practices to learn, iterate, and adapt programs • Demonstrate and maintain leading edge expertise to ensure Thrivent implements the most effective programs and processes to drive organizational outcomes • Manage multiple projects and processes in a fast paced, entrepreneurial environment • Anticipate requirements to support larger-scale development needs within and across teams and build plans to develop resources and skills accordingly Required Job Qualifications • Bachelor’s degree or equivalent work experience in applicable field required (Human Resources, Psychology, Business) • 8-10+ years of related experience in learning, consulting or program management roles related to large scale organizational effectiveness initiatives • Experience in developing, implementing, and monitoring leadership development programs/processes across the enterprise, with a strong emphasis on executive-level audiences (Director and above), including understanding the unique challenges and expectations of senior leadership • Expert facilitation skills including experience with large and small groups in multiple modalities, ideally including executive coaching, 360-degree assessments, and other executive development tools • Understanding of adult learning theory and principles, and Preferred Job Qualifications • Master’s degree or certification in formal instructional design, training & development, and human resources fields preferred. Prior experience in executive education environments is highly desirable • Certification and experience facilitating Situational Leadership II and certifications in Insights Discovery, StrengthsFinders, or similar assessments preferred • 3-5 years of experience in human resources, organization development or business management capacity preferred • Experience in financial services and/or fraternal benefit societies preferred • Proven success in rolling out leadership development programs for Director+ levels, with the ability to articulate long-term impact and organizational benefits Other Critical Factors • Ability to maintain professional judgment, discretion and confidential information • Exceptional communication and group facilitation skills • Strong influencing and coaching skills • Cross-functional collaboration abilities • Strong program and project management skills • Ability to build trusted relationships with various levels of leadership across the organization • Strong business acumen • Results oriented and execution focused • Learning agile and adaptable Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $107,125.00 - $144,933.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Lead and implement leadership development programs across the enterprise, collaborate with senior leaders and HR, manage multiple projects, and use data to improve organizational outcomes. | 8-10+ years in learning or organizational development roles with experience in leadership development programs for senior leaders, expert facilitation skills, and a bachelor's degree or equivalent. | The Senior Leadership Development Consultant is an Organizational effectiveness consultant that advances business effectiveness through high-impact leadership development. This role is a critical part of Thrivent’s Enterprise Learning and Development team and has accountabilities for leadership development and team effectiveness programs across all levels of the organization, from individual contributors to senior leaders. This role reports to the Director, Enterprise Learning and Development. The Senior Leadership Development Consultant is an individual who can effectively collaborate with stakeholders inside Human Resources, as well as senior leaders across the organization. This individual is a performance consultant who can create, develop, and execute learning solutions to build leadership capability in individual contributors and leaders of others. The individual will possess excellent cross-functional collaboration and communication skills and must have the ability to work effectively with all levels of the organization. This position may be remote within the United States. Job Duties and Responsibilities • Leads development and implementation of leadership development and effectiveness programs across the enterprise, especially mid- and senior-level leadership programs • Oversight of programs for leading self and others, including nominations, facilitation, event management and program analysis • Collaborates with leaders and business partners to gain business insight for program design and implementation, using data, metrics, outcomes and industry best practices to learn, iterate, and adapt programs • Demonstrate and maintain leading edge expertise to ensure Thrivent implements the most effective programs and processes to drive organizational outcomes • Manage multiple projects and processes in a fast paced, entrepreneurial environment • Anticipate requirements to support larger-scale development needs within and across teams and build plans to develop resources and skills accordingly Required Job Qualifications • Bachelor’s degree or equivalent work experience in applicable field required (Human Resources, Psychology, Business) • 8-10+ years of related experience in learning, consulting or program management roles related to large scale organizational effectiveness initiatives • Experience in developing, implementing, and monitoring leadership development programs/processes across the enterprise, with a strong emphasis on executive-level audiences (Director and above), including understanding the unique challenges and expectations of senior leadership • Expert facilitation skills including experience with large and small groups in multiple modalities, ideally including executive coaching, 360-degree assessments, and other executive development tools • Understanding of adult learning theory and principles, and Preferred Job Qualifications • Master’s degree or certification in formal instructional design, training & development, and human resources fields preferred. Prior experience in executive education environments is highly desirable • Certification and experience facilitating Situational Leadership II and certifications in Insights Discovery, StrengthsFinders, or similar assessments preferred • 3-5 years of experience in human resources, organization development or business management capacity preferred • Experience in financial services and/or fraternal benefit societies preferred • Proven success in rolling out leadership development programs for Director+ levels, with the ability to articulate long-term impact and organizational benefits Other Critical Factors • Ability to maintain professional judgment, discretion and confidential information • Exceptional communication and group facilitation skills • Strong influencing and coaching skills • Cross-functional collaboration abilities • Strong program and project management skills • Ability to build trusted relationships with various levels of leadership across the organization • Strong business acumen • Results oriented and execution focused • Learning agile and adaptable Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $107,125.00 - $144,933.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Develop and analyze data to provide business insights, consult with customers on requirements, and mentor associate analysts. | Bachelor's degree or equivalent, 3+ years in financial services analytics, intermediate skills in statistical modeling and analytics tools, and experience with relational databases and experimental design. | The Business Intelligence Analyst is a mid-level position with responsibility for obtaining, developing and analyzing data, prove/disprove hypotheses, and develop insights. The individual in this role will be expected to consult with costumers to develop business requirements and provide possible solutions and approaches to their analytic needs. While expected to exhibit a significant amount of independence in interacting with business partners and in preparing analyses, the role works under the general direction of their leader and also trains, mentors, and provides work direction to associate analysts. Develops an understanding of Thrivent’s products, systems, and processes. Job Duties and Responsibilities • Collaborates with technical resources, business resources, and business owners to: 1) define specific hypothesis/questions to evaluate and analyze, or 2) gather, develop, validate and analyze data and data requirements in support of business operations. • Conducts moderately complex SQL queries and works with other data extraction, reporting and analytic tools to validate and/or develop analysis and reporting to provide insight. • Develops plans to evaluate hypothesis/questions and measure performance. • Produce and maintain models and data using a variety of corporate software tools. • Partners with business, IT and customers to ensure that the design, execution, presentation, and distribution of actionable insights or data streams can be readily implemented and meets management requirements. Required Job Qualifications • Minimum of a bachelor's degree in economics, quantitative business analysis, applied mathematics, statistics, management information systems, actuarial science, or equivalent experience required • 3+ years of experience in financial services and/or research and analytics or 2+ years of experience in the actuarial field. • Intermediate skill in using analytics tools (such as SAS, SPSS, Minitab, R, etc.) in a corporate environment. • Intermediate skill in design and execution of complex statistical modeling and testing involving linear and non-linear regression techniques (e.g. CHAID, CART, ANOVA, MANOVA, LOGISTIC, TTEST etc.) • Intermediate skill with relational databases, data warehousing, data mining and OLAP. • Experience in experimental design and impact assessment. Other Critical Factors • Strong attention to detail, excellent organizational, planning and problem solving skills • Able to work with a sense of urgency on multiple projects at the same time • Demonstrated ability to work independently, within a stated objective • Ability to utilize technology to create reports and/or secure information necessary for decision making in a manner that is readily consumable by customers. Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $72,505.00 - $98,097.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Develop and analyze data to provide business insights, consult with leaders to define requirements, lead projects, and mentor analysts. | Bachelor's degree plus 5+ years in financial services analytics or actuarial field, advanced skills in statistical modeling and analytics tools, strong business acumen in insurance/investment, and leadership ability. | The Senior Business Intelligence Analyst is a fully-qualified -level position with responsibility for obtaining, developing and analyzing data, prove/disprove hypotheses, and develop insights. The individual in this role will be expected to consult with divisional leaders to develop business requirements and provide possible solutions and approaches to their analytic needs. This role is expected to exhibit a significant amount of independence in interacting with business leaders and be proactive about opportunities to further analysis that will help the business achieve its goals. Develops a detailed understanding of Thrivent’s products, systems, and processes. Job Duties and Responsibilities • Collaborate with technical resources, business resources, and business owners to: 1) define specific hypothesis/questions to evaluate and analyze, or 2) gather, develop, validate and analyze data and data requirements in support of business operations. • Conducts complex SQL queries and works with other data extraction, reporting and analytic tools to validate and/or develop analysis and reporting to provide insight. • Develop plans to evaluate hypothesis/questions, measure performance, and/or produce models and data. • Partner with business, IT and customers to ensure that the design, execution, presentation, and distribution of actionable insights or data streams can be readily implemented and meets management requirements. • Lead medium to large sized projects and collaborate, train, and mentor other analysts as needed. • Performs complex modeling, data mining and analysis projects that inform and support corporate stakeholders. Evaluate/model data utilizing accepted advanced statistical methods. • Perform regular procedures such as preparing scheduled reports. • Work with a diverse business community to document as-is and to-be business processes. Required Job Qualifications • Bachelor's degree in applied mathematics, statistics, management information systems, actuarial science, or equivalent experience required. • 5+ years of experience in financial services and/or research and analytics or 4+ years of experience in the actuarial field. • Advanced skill in using analytics tools (such as SAS, SPSS, Minitab, R, etc.) in a corporate environment. • Advanced skill in design and execution of complex statistical modeling and testing involving linear and non-linear regression techniques (e.g. CHAID, CART, ANOVA, MANOVA, LOGISTIC, TTEST etc.). • Advanced skill with relational databases, data warehousing, data mining and OLAP. • Advanced skill in experimental design and impact assessment. • Solid business acumen working with insurance or investment environments. • Demonstrated ability to tailor key insights and messages appropriately for audience (senior leader, line manager, etc.). • Ability to work at both a conceptual and detail level with strong statistical data analysis skills, problem solving and decision making skills. • Able to translate strategic business logic into technical report requirements and schema design. • Efficient and effective communications skills with key business partners, tailored to client needs and expectations. • Effective in leading less experienced resources in large project work, providing assistance in consulting, design, implementation, and/or communication. Other Critical Factors • Strong attention to detail, excellent organizational, planning and problem solving skills. • Able to work with a sense of urgency on multiple projects at the same time. • Demonstrated ability to work independently, within a stated objective. • Ability to utilize technology to create reports and/or secure information necessary for decision making in a manner that is readily consumable by leadership. Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $92,538.00 - $125,199.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

Lead and manage the IGA and Directory Services engineering team to develop and implement identity governance solutions, manage projects and budgets, collaborate with stakeholders, and drive technology strategy and engineering standards. | Bachelor's degree or equivalent experience, 8+ years in IT with 5+ years in IT discipline, 3+ years leadership and management experience in IT, strong project management skills, and expertise in IGA and cybersecurity. | Accomplishes results primarily through management and/or experienced specialists who exercise significant latitude and independence. Provides strategic direction to one or more departments. Establishes operating policies and procedures that affect departments and subordinate sections, disciplines and work units. Interprets company-wide policies and procedures. Develops budgets, schedules, and department objectives and metrics derived from organizational objectives. Collaborate and interacts frequently with internal and external key stakeholders and senior-level business partners concerning projects, operational decisions, scheduling requirements, and/or contractual clarifications. Leads briefings and technical meetings to support IT objectives. We are seeking a highly skilled and experienced Manager, Engineering to lead our Identity Governance and Administration (IGA) and Directory Services team within the Information Security department. The ideal candidate will have a strong background in IGA, a passion for cybersecurity, and the ability to drive engineering principles for IAM products and services. Key Responsibilities: • Lead and manage the IGA and Directory Services engineering team, providing direction, mentorship, and support to ensure the successful delivery of projects. • Drive the development and implementation of IGA solutions, including Saviynt and SailPoint platforms, to enhance security frameworks and ensure compliance with regulatory requirements. • Oversee the management and optimization of directory services, including LDAP, Active Directory, and cloud-based directory services. • Collaborate with cross-functional teams, including IT, cybersecurity, and business stakeholders, to align IGA and directory services initiatives with business objectives. • Develop and maintain high-quality, audit-ready identity governance systems that adhere to differing regulatory requirements. • Manage project budgets, resource allocation, and deliverables to ensure projects are completed on time and within financial constraints. • Foster strong, trust-based relationships with clients and stakeholders, enabling collaboration and shared understanding. • Stay current with industry trends and best practices in IGA, directory services, and cybersecurity to continuously improve the organization's security posture. Designing Solutions • Review technical solution design and architecture and provide guidance and direction. • Take part in system design and architecture conversations with the team to land approaches to deliver solutions. • Review technical solution and supports the execution of the solution Developing Software • Has Developed software. Can read code and stays up to date on best practices. • Ensure Code reviews are completed - Problem solving and analytical skills Learning and applying new techniques • Promotes and empowers sharing ideas, best practices, etc. They need to make space so teams can take time for these activities. • Anticipates and analyzes trends in technology and assesses the impact of emerging technologies on the business Collaborating within team • Supports the team agile practices and learning events / trainings • Helps break down barriers for the team • Engages in sprint demos; Understands the desired and actual outcomes as well as the technology delivered by the team • Partner with Product Manager on Initiatives/ Features/ Epics and provides clarity on desired outcomes as well as technical expertise. • Collaborates with Product manager for strategies, operating plans, targets and measures for product groups • Creating a positive team environment where individuals have psychological safety and work collaboratively while understanding, respecting, challenging and appreciating each other’s ideas Collaborating across teams • Supports and empowers teams to broker solutions across products • Understands how the product integrates with other products and ensures consistency in approach to work towards a common goal / outcome. • Builds strong working relationships with peers across teams • Proactively identifies cross team challenges and works to empower teams in solve collaboratively Collaborating across the organization • Align your team with the priorities of the company and the technology organization for a given product area Setting product/platform technology strategy • Participates in setting the product and platform technology vision, strategies, initiatives, roadmaps , objectives and alignments • Represents the business value of technology upgrades, etc. and influences prioritization in the product roadmap • Empowers the team to select the right tool and platforms for the given product area. Defining Engineering standards/patterns • Collaborating with Engineers to ensure Engineering practices and be an advocate to bring the engineering disciplines. • Promoting engineering practices and continuous improvement such as develops and observability • Contributes to the creation of enterprise frameworks and patterns DevOps • Define and supports the development Lifecyle processes • Supports the team and removes barriers to resolving production incidents/problems • DevOps continuously evaluated through observability, monitoring and alerting • Understands the health of technology products and promotes prioritization of work to maintain and continuously improve • Serve as an escalation point in product level support for ongoing maintenance and production issues Selecting & Managing Technology Vendors • Be an advocate to the team to define criteria’s for selecting the right platform/technology • Guides the team to build consensus on an approach and driving a build vs buy decision with the team. In a buy decision, works with the team to decide on criteria and vendor selection. • Execute or manage the overall technology solutions, platforms for the product groups and associated vendor relationships. Coaching Engineers • Holding regular 1:1s with team members and team meeting, • Provides constructive feedback, guidance and coaching to help engineers grow their skills and experience. • Provides career planning advice to engineers and creates development plans to help them achieve their career goals which leverages their skills and capabilities and provides them with learning opportunities. Recruiting/building talent • Leads the process of selecting and engaging the right consulting partners • Planning in advance for future people needs for the product groups, collaborate with the other teams on the recruitment process • Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. • Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable. ​ • Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients. • Manage a team of direct and indirect staff ​ QUALIFICATIONS & SKILLS: Required: • Bachelor's degree in Computer Science or other technical field or equivalent work experience • 8+ years of progressively responsible positions in Information Technology including 5+ years’ experience in IT discipline, e.g., customer relationship management, portfolio strategy and roadmap development. • 3+ years of leadership experience in all aspects of a specific IT discipline, e.g. IT/LOB customer relationship management, portfolio strategy and/or demand management. • 3+ years’ management/supervisory experience in specific IT functional area discipline, e.g. applications development or equivalent skills leading major technical projects with accountability for enforcing talent management needs and performance standards. • Demonstrated leadership and experience managing multidiscipline, high-performance work teams. • Strong competency in project management and execution of multiple or large projects. • Experience working with customers to develop solutions to complex business problems. • Proven ability to communicate effectively with internal/external stakeholders to support business initiatives. • Proven ability to function in an environment which requires flexibility, good judgment and intelligent decision making, often based on limited information and/or extreme conditions. • Ability to formulate, implement and evaluate plans, programs and procedures applicable to customer relationship and demand management. Preferred: • MBA • Financial Services industry experience • Experience in IT planning and business relationship management • Experience working in a matrix management organization • Experience with product development and management Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $136,721.00 - $184,976.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

The Executive Assistant provides advanced administrative support to two VPs at Thrivent, managing communications, schedules, and meetings. This role also involves preparing reports and presentation materials, as well as providing project support. | Candidates should have 5 or more years of administrative experience and a two-year degree from a business or vocational school is desired. Advanced skills in Microsoft Office and the ability to handle confidential information are essential. | Executive Assistant responsible for providing advanced administrative support to two Thrivent VPs two Thrivent VPs (VP, Distribution Technology and VP, Advisor Technology). Areas of responsibilities include handling communications, maintaining executive’s schedule and calendars, assisting with inbox and due date management, coordinating and supporting meetings, conferences, presentations, and travel. Composes correspondence, prepares reports, and presentation materials, and provides project support. **This position will work in the Minneapolis Corporate office as needed** Job Duties and Responsibilities Organizes and coordinates executive's schedule by arranging appointments, maintaining calendars and scheduling meetings, conferences, travel, and presentations Handles telephone calls, greets visitors, responds to information requests, and composes correspondence (often of a confidential nature) Relieves VP/SLT/EMT of routine administrative details, including data compilation and analysis Prepares meeting agendas and briefings, maintains meeting notes, and arranges for implementation of action items Prepares presentation materials and spreadsheets to produce high quality reports, presentations, and other documents Supports and/or administers projects or processes for division/department Provides work direction to other Administrative Assistants in the department Maintains and promotes strong business relationships with key stakeholders in support of management objectives. Required Job Qualifications 5 or more years of administrative/secretarial experience Two-year degree from business or vocational school desired Advanced business computer skills (Microsoft Word, Excel, PowerPoint) Ability to write business correspondence clearly and concisely, using correct grammar, vocabulary, punctuation, and spelling Ability to handle multiple projects or tasks while effectively prioritizing to meet deadlines and maintain a high quality of work Ability to maintain integrity of sensitive/confidential information Other Critical Factors Ability to coordinate events with multiple teams, including collaborating with supporting teams (facilities, catering, etc.), managing attendee registration, and real-time troubleshooting. This position will work in the Minneapolis Corporate office as needed Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $27.31 - $36.95 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.

Provide a superior call experience by owning each call from start to finish. Help clients achieve their goals by navigating complex situations and offering tailored solutions. | High school diploma or equivalent experience is required, with post-secondary education preferred. Strong written and verbal communication skills in both English and Spanish are essential. | This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience. Each day, you will be helping people with similar values to your own to make the most of all they've been given. And your passion for serving others combined with integrity in your words and actions is essential to your success. The calls Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information. We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals. An environment to launch your career The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few. You'll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities. It's a career with multiple paths for advancement, too. You have the opportunity to use your interest in our generosity programs to become an expert. Or you may explore the opportunity to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent. And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent. Some highlights include: Starting at a competitive base salary of $23.46 HR ($48,796) Up to 10 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring. After training has completed, you’ll be added to our Career Progression program which includes the ability to increase your hourly wages every quarter in the first year by meeting established milestones – that could mean an extra $2k salary increase in the 1st year alone! We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services. Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them. Your Benefits Comprehensive medical, vision, and dental (we care about your health) 401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us) Four weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients) Up to 20 hours of volunteer time off (help the people we serve and the communities we foster) Corporate gift matching up to 1:1 (where you donate, we’ll donate) No nights or weekends! And more! Qualifications & Skills: High school diploma or equivalent experience, post-Secondary education is preferred. Experience navigating complex customer interactions from support through to resolution. Ability to welcome change and contribute to continuous improvement in a fast-paced work environment. Some examples include proactively sharing suggestions, identifying trends, and improving shared documentation. Strong written and verbal communication skills in both English and Spanish required. Ability to work: Training: 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday Remote work requirements: private, secure work area which must include reliable power and high-speed internet, which is hard-wired via ethernet to a router/modem. Internet speed 30 Mbps download/10 Mbps upload required. The ability to pass a criminal background check Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. This role starts at a competitive hourly wage of $23.46. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, banking and generosity programs to help people make the most of all they’ve been given. At our heart, we are a membership-owned fraternal organization, as well as a holistic financial services organization, dedicated to serving the unique needs of our customers. We focus on their goals and priorities, guiding them toward financial choices that will help them live the life they want today—and tomorrow. For over 100 years, Thrivent has been helping people build their financial futures and live more generous lives. Today, it’s a Fortune 500 company that offers a full range of expert financial solutions, serving more than 2 million customers, as well as the communities in which they live and work. Thrivent fosters a diverse workforce to serve our diverse clientele, reflecting a wide range of backgrounds and experiences. If you’re intrigued about our work and the possibility of becoming part of it, we invite you to visit Thrivent.com to learn more. You won’t just build a career; you’ll be part of an organization focused on growing, innovating, and serving.