Synectics Inc.

Draw blood samples from patients, prepare specimens for lab testing, maintain accurate records, and provide excellent patient service in a clinical environment. | High school diploma, 1-3 years phlebotomy experience including pediatric and geriatric collections, phlebotomy certification preferred or required in some states, customer service experience, ability to work independently and handle multiple priorities. | Job Description • The Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. • The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. • The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. • The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. • Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. • Under the direction of the area supervisor, perform daily activities accurately and on time. • Maintain a safe and professional environment. • Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. • Maintains required records and documentation. • Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements • Ability to provide quality, error free work in a fast-paced environment. • Ability to work independently with minimal on-site supervision. • Excellent phlebotomy skills to include pediatric and geriatric. • Must be able to make decisions based on established procedures and exercise good judgment. • Must have reliable transportation, valid driver license, and clean driving record, if applicable. • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. • Capable of handling multiple priorities in a high-volume setting. • Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. • Training locations may vary based on trainer availability. • High school diploma or equivalent REQUIRED. • Medical training: medical assistant or paramedic training preferred. • Phlebotomy certification preferred. Required in California, Nevada, and Washington. • 1-3 years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. • 2 years in a Patient Service Center environment preferred. • Customer service in a retail or service environment highly preferred. • Keyboard/data entry experience. • Shift/Time Zone: Day Shift 7:00am-3:30pm EST Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

Develop and distribute internal communications and awareness campaigns promoting ethical behavior and compliance, coordinating with multiple departments to ensure consistent messaging and training. | 5-10 years experience in communication and awareness for ethics and compliance/legal project management, with skills in stakeholder collaboration and content management. | Job Description • Support development and distribution of internal communications and awareness campaigns that promote ethical behavior and reinforce key compliance topics (e.g., data privacy, anti-bribery, conflicts of interest). • Partner with Legal, HR, Corporate Communications, and L&D to align messaging and ensure consistent delivery of training and policy updates across platforms and audiences. • Collaborate with internal communications and branding teams to ensure ethics and compliance messaging is clear, consistent, and engaging. • Support ongoing compliance awareness by helping to identify training needs, coordinate subject matter expert input, and manage content updates. • Maintain project plans, documentation, and stakeholder updates to ensure transparency and accountability. • Contribute to the development and refresh of onboarding content to ensure new employees understand core compliance expectations from day one. Qualification • Years of experience: 5-10 as a Communication & Awareness Ethics & Compliance/Legal PM Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

Oversee vendors managing adverse event and product complaint intake, ensure compliance with global regulations, support audits and training, and manage communication and quality standards. | Bachelor's degree in nursing or pharmacy, 2-4 years clinical healthcare and pharmaceutical industry experience, pharmacovigilance or call center oversight preferred, strong regulatory knowledge and communication skills. | Job Description: • Conducting oversight of vendors who identify and collect adverse event and product quality complaint information and complete in-take of Pharmacovigilance safety and product complaint reports in Systems. • Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event and product complaint information is performed in a compliant and timely manner to comply with global regulations. • Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports, products complaints related to our products. • Conducting oversight of vendors to ensure company standards for quality, compliance and productivity are met. Remaining current on knowledge and skills required for supporting customers. • Supporting vendor case quality, and productivity metrics by exhibiting the core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One; Decide Smart and Sure. • Supporting and participating in audits and inspections • Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal trainings • Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups. • Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information. • Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience. • Acts as an adverse event and product complaint intake subject matter expert. • Other duties may be assigned based on the need or work requirement of the organization. • Provides medical support with emphasis on the intake of medical product experiences. • Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. • Works with Customer Service to provide standard information and product replacement • Manage shared mailbox, triage escalations, and professionally interact with patients or healthcare providers, including upset callers. • Participate in cross-functional project work (e.g., training development/implementation). • Provide feedback to vendors and ensure adherence to quality standards. Qualifications: • Bachelor's degree of RN, BSN, or BS Pharm/PharmD required. • 2-4 years' clinical healthcare and previous pharmaceutical industry experience. • Pharmaceutical industry contact center experience preferred. • Demonstrates ability to lead project work. • Proven success in results-driven process management. • Core knowledge of Industry regulations (ICH, FDA, EMEA, MHRA). • Problem-solving skills • Demonstrates strong (speed and accuracy) documentation skills • Strong attention to detail when reviewing cases and doing quality assessments • Excellence in verbal and written communication with peers, patients, and HCPs • Ability to provide feedback in a professional manner • Strategize in efficiency and technology improvements • Ability to work in a constantly evolving environment • Experience in pharmacovigilance, case processing, or call center oversight is preferred. • Experience with vendor quality oversight and clinical trial safety case processing • Ability to handle escalations, communicate professionally, and work independently. Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

Oversee project delivery teams to ensure construction projects meet schedule, budget, safety, and quality objectives while managing integration and commissioning activities. | Experience in construction project delivery, managing multidisciplinary teams, schedule and cost control, and coordinating commissioning and turnover processes. | Deputy Program Director - Delivery (Construction for Filtration project) Role Overview: The Deputy Program Director - Delivery focuses on the execution and successful delivery of the program's projects. This role acts as second-in-command to the Program Director for project delivery, overseeing day-to-day progress on both the filtration facility and pipeline projects. The Deputy Director (Delivery) works closely with project assurance managers, construction managers, and controls sta) to ensure each project meets its schedule and budget, and that any delivery challenges are proactively managed. Key Responsibilities • Works closely with the Program Director and Deputy Program Director - Administration to ensure overall success of the program. • Directly oversees the project delivery teams (assurance managers, inspectors, construction managers, etc.), ensuring that each project is progressing according to plan and adhering to the program's objectives for safety, cost, schedule, and quality. • Monitors project schedules and milestones, coordinating with the Scheduler to track progress and with the Cost Control team to manage the GMP budget. Initiates corrective actions or resource adjustments if a project is lagging or overrunning costs. • Manages integration of program-wide initiatives such as system-wide shutdowns or tie-ins. Works with operations (and the O&M Advisor) to plan outages or transitions needed to bring the new systems online with minimal disruption. • Facilitates problem-solving and decision-making on delivery issues - for example,resolving conflicts between contractors and designers or expediting critical procurements - to keep work on track. • Ensures that construction management and contractor teams have the support and direction needed for e)icient project execution. This includes regular coordination meetings and status reporting to quickly identify and address issues. • Reports to the Program Director on the overall delivery status. Provides input on strategic decisions and assists in communication with stakeholders about project delivery (e.g., explaining progress or delays in internal briefings). • Supports commissioning and turnover processes by coordinating the e)orts of the Commissioning Manager, Project Controls Manager, and other specialists so that all systems (mechanical, electrical, controls, etc.) integrate properly during testing and acceptance.

Develop and execute PAM governance policies, lead PAM team, assess risks, ensure compliance, create training, and report to senior management. | Requires 5+ years experience in PAM and CyberArk, relevant certifications, strong analytical and communication skills, and ability to manage complex projects. | Job Description: • As Privileged Access Management (PAM) Analyst, you will play a crucial role for the following currently in-flight and high visibility projects • Develop and execute a comprehensive PAM governance starter aligned with organizational goals and industry best practices • Define and implement policies, procedures, and standards for managing privileged access across the enterprise • Provide technical leadership and guidance to PAM team in the implementation and maintenance of PAM solutions • Identify and assess risks related to privileged access and develop risk mitigation strategies • Conduct regular risk assessments of PAM processes and controls • Ensure PAM practices and controls comply with relevant regulations, standards, and framework ( NIST, ISO 27001) • Develop training programs and materials to educate employees and stakeholders on PAM principles • Drive continuous improvement initiates to enhance PAM governance processes, controls, and technologies • Serve as a subject matter expert on PAM governance matters, providing guidance and support to cross-functional teams. • Define key performance indicators (KPIs) and metrics to measure the effectiveness of PAM governance efforts • Prepare regular reports and presentations for senior management, highlighting PAM governance activities, challenges and achievements Qualifications • College or University degree and/or relevant proven work experience in the area of Information Security is required • Relevant certifications in identity and access management or data governance desired • At least 5 years of professional experience with significant experience working as a BA on complicated projects with multiple cross functional teams • Proven experience in identity governance, administration in Privileged Access Management (PAM) • Familiarity with identity management tools and systems. • Knowledge of data privacy regulations and security best practices. • Experience using Visio and Microsoft Office Suite • Experienced enough to handle process improvement and synergies "big picture" • Comfortable running sql queries and digging into the details of a project. Curiosity is key! • Experienced in creating metrics and dashboard • Experience with identity and access management software such as CyberArk • Highly motivated, self-directed and possess solid execution skills. • Strong analytical skills with the ability to identify and resolve data discrepancies. • Excellent communication and collaboration skills to work effectively with cross-functional teams. • Demonstrates critical thought and probes beyond the surface of the requested data to get at the valuable (actionable) information. • Able to understand complex concepts quickly. • Detail oriented but understands broader impacts of requests. • Adjusts quickly to changing priorities as necessary. • Manages multiple tasks and deliverables simultaneously and in an organized and results-oriented manner. • Strives to proactively identify and address areas where business process efficiency and effectiveness improvements would make a positive impact on the top and bottom lines. • Excellent people skills are also necessary since this position interacts with all levels of resources across the entire organization. • 5 or more years experience in CyberArk & PAM Benefits: Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.

Design and maintain scalable software architecture, oversee programming and implementation, manage analyst/programmers, and collaborate on strategic technology initiatives. | Bachelor's degree preferred, 10+ years related experience including 7 years software development, hands-on programming in database applications, Power Platform skills, leadership and communication skills. | Description • To design and maintain robust, scalable software architecture for one or more elements of CMS software systems; to oversee programming, implementation and maintenance revisions of specified projects; and to evaluate technologies and provide consultation regarding applications and systems needs related to these elements. • Ensures software scalability and data integrity throughout all claims-related applications. • Ensures software compatibility and alignment with overall business, IT and infrastructure strategies • Identifies and directs implementation of strategies for maintaining JURIS data and application integration. • Collaborates with management and colleagues throughout CMS and develops overall designs and defines projects for implementation of strategic technology initiatives. • Consults with project managers to keep informed of active and future projects and to identify areas of overlap. • Assists in implementation of large client programs involving numerous interfaces or system modifications. • Manages analyst/programmers • Reviews software change requests to identify duplication, similarities, and feasibility and recommends specific actions needed. • Provides recommendations toward prioritization of tactical and strategic change requests. • Assists in projecting software and hardware requirements for claims-related applications. • Supports the organization's quality program(s). • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. • Provides support, guidance, leadership and motivation to promote maximum performance. Qualifications • Bachelor's degree with major in Information Systems or Management from an accredited college or university preferred. • Masters degree strongly preferred. • Ten (10) years of related experience or equivalent combination of education or experience required to include seven (7) years of software and development experience. • Five (5) years hands-on programming experience in database and data driven applications strongly preferred. • Power App • Power Automate • Power BI • Deltek Vision / VantagePoint • High level knowledge of software development areas including software development life cycle methodologies, specification development, security, application modularization and logic specifications • Strong oral and written communication, including technical writing skills and presentation skills • PC literate, including Microsoft Office products • Leadership/management/motivational skills • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies Benefits Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics. Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st. Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification. Synectics is an equal opportunity employer.